Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,384 Topics
  • 3,910 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1384 Topics

Z
Contributor I
zackbluekangaContributor I
asked in Lists, Segments, and Profiles

Uploaded profiles were not uploaded to a List

Hi Guys, I’ve recently signed up for Klaviyo and integrated my mailchimp account across to Klaviyo. In our Mailchimp account, we have several different audiences for different websites etc. When integrating I made the mistake of not selecting a specific list and it bought across all the contacts (when I only need some of them). is it possible to undo this integration or what is the best way of erasing the unwanted contacts in my klaviyo account but, not erasing anything in my mailchimp account. Thanks,

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
AshleyHContributor I
asked in Lists, Segments, and Profiles

Profiles Consented but not in Newsletter List

Hi there. I’m noticing 2K+ profiles that have the consent for email box checked but they are not in my newsletter list. From what I can see, they got into Klaviyo from Shopify but I don’t see how they are consented without signing up via one of my Klaviyo forms or the checkbox at checkout (email me with offers). I have already ruled out the double opt-in and email confirmation and both of those are good to go. Does anyone know why these profiles would be consented but NOT in my newsletter list??

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retention
Partner - Platinum
1 year ago
W
Problem Solver II
wernstromProblem Solver II
asked in Lists, Segments, and Profiles

Ensure profile doesn't enter flow twice?

So according to Klaviyo documentation, a profile can only enter a list triggered flow once. I’ve built a new, fairly large welcome flow as I’m consolidating multiple lists into one, and this flow has splits based on where/how someone enrolls in the list, which are:Form 1 Form 2 Back in stock CheckoutI just want to be sure there is nothing else that needs to be done to prevent someone getting the welcome flow twice if they sign up via Form 1 for a discount, then checking yes to subscribe again at checkout? I think I’m safe since the trigger is still subscribing to the one single list.  

1
alex.hong
2 years ago
K
Contributor IV
kimmiaContributor IV
asked in Lists, Segments, and Profiles

Understanding First Active Date vs Profile Created Date

the explain from support about first active:First Active: the first time that a profile engaged with your account. The date recorded represents the first time the contact was active (e.g., opened or clicked an email, visited your website, made a purchase, etc.)but a profile ，email is "02_screeds.lambkin@icloud.com"the created time in shopify is”2022-03-11 07:21:01”,  i can’t understand the result.    

1
Dov
2 years ago
K
Contributor IV
kimmiaContributor IV
posted in Lists, Segments, and Profiles

What's the difference between a Global Unsubscribe, Unsubscribed from List, Accepts Marketing and Suppressed?

 

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
tbroContributor I
asked in Lists, Segments, and Profiles

List Subscribe Page Not Sending Consent Status

I’m using the standard Klaviyo list subscribe form as a landing page for an email flow giving general engagement profiles the opportunity to opt-in to email marketing.For those that subscribe via the form, despite them now being ‘subscribed’ to our contact list, their Klaviyo profiles are not being appended with a consent status for email (see screenshot below).I’ve tried adding a custom field of consent status but can’t do so as the editing options are limited in the Klaviyo builder. These users are meant to be sent a discount code after subscribing but, due to them not having email consent, they are being made eligible for the flow that send this code.Considering this is automated in flows, I would like avoid a manual solution where possible.Any thoughts, comments or solutions would be greatly appreciated! 

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Taylor Tarpley
Community Manager
1 year ago
R
Contributor IV
rutholdfieldContributor IV
asked in Lists, Segments, and Profiles

How to find which customers have come from a Facebook ad?

Can you help?I would like to work out which new customers have bought from our store as a result of seeing a Facebook/instagram ad. I can go into each profile and see where they have come from under information and source. But is there a way of segmenting customers to see them all in one place?Thanks for your help.

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alex.hong
2 years ago
M
Contributor I
MayankShoreeContributor I
asked in Lists, Segments, and Profiles

Bulk profile add in list

hi, i am adding 60000 profiles in list through api with 100 chunk data in loop. its takes 5 hours. can you please suggest to me some ideas, so i can improve the performance of API 

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David To
Klaviyo Employee
2 years ago
A
Contributor I
Ally TintContributor I
asked in Lists, Segments, and Profiles

Best practice - Suppressing international sign ups?

Hey Community! I’m working to update my email database - mainly suppressing unengaged accounts and adding in new segments and flows.We’re an Australian based company who only ships within Australia and I’ve noticed a few sign ups from America and other countries.As I’m new to this, I’m opening it up to the brains trust - would it be best practice to suppress these people straight away, as their ability to convert is non-existent? Or better to leave them in case they are an engaged group (just not converting)?Any help would be appreciated!

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
LeafageContributor I
asked in Lists, Segments, and Profiles

How to add people to lists on Klaviyo via Zapier

Hi there! I’ve connected our Calendly account to Klaviyo via Zapier.  We run workshops on our Calendly account and by booking with us through there, I’m hoping to store their emails onto Klaviyo through zapier, but everytime I try to test this out it, no emails seem to add to the Klaviyo email list? If anyone knows how to solve this problem, i’d be so grateful for your help! 

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chloe.strange
Community Manager
2 years ago
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Contributor I
jiajiajewelryContributor I
asked in Lists, Segments, and Profiles

Klaviyo Install Code Snippet not working with Shopify

I have a newsletter sign up at the bottom of my website -- www.jiajiajewelry.com.  Followed the steps to install code snippet on the footer.liquid in shopify.  Klaviyo still tells me “Unable to detect that signup forms are successfully installed on your site.” Using the broadcast theme on shopify.  Please advise.  The email sign up saves to shopify but does not sync to klaviyo list.  

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chloe.strange
Community Manager
2 years ago
Kristy
Contributor I
KristyContributor I
asked in Lists, Segments, and Profiles

How to test my preferences page?

I’ve created a standard preferences center page. It has a multi checkbox option (we want to subscribers to be able to choose which emails they receive). It will be linked to in our welcome series. I would like to test:That the link works (but I can’t get a live preview by sending a test email) and that the choices the subscriber will make can be pulled and queried into segmentationCan’t seem to figure out how best to do this! 

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Bobi N.
Partner - Platinum
2 years ago
S
Contributor I
stitchdevContributor I
asked in Lists, Segments, and Profiles

Deadline for lists endpoint V1

The latest version of the lists endpoint is v2. We have some major differences between lists endpoint v1 and v2. So, we wanted to know the deadline for lists endpoint v1? When can we expect the total deprecation of v1?

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Dov
2 years ago
A
Contributor I
A.DreContributor I
asked in Lists, Segments, and Profiles

Auto deleting duplicate email addresses imported to newsletter list

I noticed I had a good amount of fake emails added to my newsletter list via Shopify. I have deleted these accounts but was wondering if Klaviyo auto updates my lists to reflect that change?I have since uploaded a csv file with all of the current emails and added them to my newsletter list. Does Klaviyo remove duplicate email addresses within the same list? 

1
Dov
2 years ago
I
Contributor I
InspiredIndigoContributor I
asked in Lists, Segments, and Profiles

Identify subscribers that are on another list

Hi! I am uploading a list of mostly new subscribers and want to send them a unique welcome flow. However, I know for sure that a few of the people are already subscribers on my main list, and I want to take them off of the new list so they don’t get a new welcome flow. Is there a way to identify which subscribers are already on my main list without manually identifying each one? Alternately, is there a way to set up my flow so that people who are already on my main list won’t receive the new welcome flow?Thanks for the help!

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stephen.trumble
Community Manager
2 years ago
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Contributor IV
SunnyContributor IV
asked in Lists, Segments, and Profiles

please help! how to track intial source from facebook ads or Google ads?

Hi TeamI have been struggling to understand this but have not had a luckI want to track the initial source of subscribers navigating to our website. we are spending hige on facebook and google ads + other referral marketing and once some one comes from any source, they will be triggered with an optimonk pop up which will be passed to klaviyo. or the other way to add is customer opting in via shopify checkout.Now we want to know the LTV of customers coming via facebook ads (not lead gen) and added to klaviyo. As per klaviyo articles, i tried creating a segment to find subscribers via facebook but all i can see is some random ads ids which looks like name of the campaigns, but not sure if its via facebook or google. Attaching the screenshot below is there a way i can identify if the initial source for navigating to the website and added on klaviyo list?same for Google.we want to spend on a channel where the subscriber clv is high?Thank you in advance.  

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David To
Klaviyo Employee
2 years ago
T
Contributor I
Tommy LindegaardContributor I
asked in Lists, Segments, and Profiles

how to create a segment that view/buy products in specific price range

We sell wine and would like to make a “Fine Wine” segment defined by price.I can make a segment of people that have viewed products with a specific price (“where [Price] equals [x]”.But it would be nice to have the possibility of “is greater than” etc in stead of equals, which cant be changed. Any others workarounds? I have made something with categories (ie, Bourgogne, Napa Valley etc) but they can contain wine that isn’t “Fine Wine”-definition, so that is not super great. And we have tousands of products, so making a “Fine Wine” category would take a lot of time. 

1
Dov
2 years ago
A
Contributor I
alanaadolfoContributor I
asked in Lists, Segments, and Profiles

List Question

Hello Klaviyo Community, I need your help!I have created a List called Customers Mailing List. Customers who have joined my newsletter or place an order go to this list. They will receive weekly newsletters from me. Customers who sign up to the newsletter will receive a Welcome Series Flow. I’ve added a flow filter on the Welcome Series Flow which should prevent customers that have already placed an order from receiving the Welcome emails (I dont want them to receive this). However from my testing, it seems that the filter is not working and all customers (even the ones that have placed an order) receives the email. On Klaviyo the customers profile is showing that they have placed an order. Ive attached the profile and trigger sections.Is anyone able to shed some light on this?Thank you in advance,Alana

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alex.hong
2 years ago
O
Contributor I
OctavioContributor I
asked in Lists, Segments, and Profiles

Passing "active on site" properties

Hello,We’re using Shopify integration and I’m trying to figure it out how to segment the users by “active on site” properties, e.g. by browser or OS property.For some reason, this data is visible when looking at individual user’s profile, but I cannot create a segment based on those properties (browser or OS), because they don’t show up during segment creation.Any ideas?

1
David To
Klaviyo Employee
1 year ago
I
Contributor I
itsbecContributor I
asked in Lists, Segments, and Profiles

Create a Segment based on WHEN a Shopify Tag was assigned?

Hello!This fall we migrated to a new website, and it was necessary for customers to re-activate their accounts with us. After they reactivated their accounts, we automatically applied the Shopify tag ‘accountenabled’ It would help me tremendously to be able to create segments for WHEN this tag was applied to a given group of folks.  Have not had success figuring out how to do this-- or even if it’s possible.  Very open to suggestion or clarifying questions.  Many thanks!Becky

1
alex.hong
2 years ago
C
Contributor I
Chalet BoutiqueContributor I
asked in Lists, Segments, and Profiles

URL for tracking signups

My advertising team has asked for a URL to track their sign-ups. I have created a totally dedicated page on my Shopify website using the an embedded Subscribe & Preference Pages.I have the overall URL for the signup page but they are asking for a URL after a client submits their details.Is this possible? I have attached images of what I mean. 

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Dov
1 year ago
R
Contributor I
roshamboshadesContributor I
asked in Lists, Segments, and Profiles

How can I create a segment based on a TAG in the ORDER of Shopify?

We have a free trial kit that goes out to a customer, and when we receive it back we mark the ORDER with the tag “KR” and then we know the kit was returned. And a tag “KNR” if the kit was never returned. KR - I want to email them after it’s returned and let them know what the next steps are and give them an offer.KNR - I want to remind them to return the kit. We can’t change the Order Status, because often they are buying multiple products. So I need it to be based on a TAG. Or a custom data field (can we do that in Shopify)? We can’t add the tag to the Customer level because they could order our kits multiple times over their lifetime. Thoughts??

1
David To
Klaviyo Employee
2 years ago
C
Contributor II
californiamattContributor II
asked in Lists, Segments, and Profiles

When does a dynamic segment execute?

When does a dynamic segment execute/update records? When you create it or when a campaign deploys?

1
alex.hong
1 year ago
B
Contributor I
BiancaeContributor I
asked in Lists, Segments, and Profiles

Creating Segments based on users that purchased from a specific campaign

Is there a way to set up a segment of users that purchased from a specific campaign that was sent? 

1
Dov
2 years ago
H
Contributor I
hayleyfmContributor I
posted in Lists, Segments, and Profiles

Best CRM when working with Klaviyo?

Hi, we have a direct to consumer business which is great as the customer data flows in from woocommerce to klaviyo. However we also use klaviyo for our B2C email broadcasts.We receive our wholesale orders via three methods:Some of our wholesale customers order via our webiste (woocommerce) so their data flows into Klaviyo this way - these are easy. Some wholesale customers place orders direclty with us via email so their order data does not flow into klaviyo. Some wholesale customers place orders through distributors - we have some but not all of their email addresses. Some of these larger customers (with 20 or 30 stores) seem to have a block on klayiyo emails arriving in their inboxes as I have tested subsets and had no deliveries so I revert to contacting them directly via email anyway!Would love to hear suggestions on best practice around keeping our B2C database updated. (2) and (3) require manual updating which gets confusing.Are you using Klaviyo as a crm for your key customer da

1
Dov
2 years ago

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