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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,514 Topics
  • 4,322 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1514 Topics
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Contributor I
Mike_HakopyanContributor I
asked in Lists, Segments, and Profiles
How can I add old contacts to my new list?

Hi,We have a client who we plan on setting up on Klaviyo for email marketing.  Our client has a contact list of over 70k people from his previous business.  He’d like to use that list for his new business email marketing.  What’s the best approach to email and ask the old list of contacts to join the new list?  We obviously don’t want to spam these people but we do want to be able to reach them and ask them to sign up if they wish.We’ve thought about snail mail, and the client’s not into that idea.  We appreciate some guidance and best practices on this. Thank you.

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MikeH
Problem Solver II
3 years ago
S
Contributor I
spacewaterContributor I
asked in Lists, Segments, and Profiles
accidentally re-activated suppressed profiles

Alright…. Hello…So here’s the issue I was attempting some list cleanup. Simple ordinary stuff yeah Well anyways, I was deleting profiles in the Suppressed List and what I didn’t find out until I was done shocked me….. All those profiles I deleted...actually RESUBSCRIBED the unsubscribed suppressed profiles….. essentially all of the unsubscribed profiles are now re-subscribed….. Any solutions?

1
Dov
3 years ago
A
Contributor I
Aviva MaelContributor I
asked in Lists, Segments, and Profiles
Add parameters to list signup form

Hi there! I’m creating a signup form for a list in Klaviyo. Is there a way to add custom parameters to the signup so that I can segment my list later on based on those parameters? As an example, if part of my signup form includes mobile device type (e.g. iPhone, Android) can I pass that value in when the user signs up and then later only text/email users on a list who have iPhones? Many thanks!

1
David To
Klaviyo Employee
3 years ago
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Contributor I
DanialzbContributor I
asked in Lists, Segments, and Profiles
Zapier + Clickfunnels

Hello there, I have connceted my Clickfunnel option page to my FREE account Klaviyo account using Zapier. The Zap is set correctly but I can’t see the subscribers to be added to the list. So is this because of a FREE Klaviyo account? Any advices appreciated. Thanks,Danial

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C
Contributor I
3 years ago
S
Contributor I
spiffypaulContributor I
asked in Lists, Segments, and Profiles
Converting a purchaser into a subscriber?

Hi all! If somebody buys something from my website, but doesn’t opt-in for marketing, can I send them a single email asking them to opt-in?If I do, how do I logistically make this happen? Do I include a link to a sign up form, or is there a link for them to update their preferences to make sure they accept marketing? Thanks!

3
Dov
3 years ago
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Contributor IV
rutholdfieldContributor IV
asked in Lists, Segments, and Profiles
Adding a contact to another list

I’m stuck. I have a group of people in a list and I’d like to put them into my main list.How do I move them? Also, how do I ensure they then don’t go into the ‘welcome to the list’ workflow?Thanks for your help. Ruth

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Klaviyo Employee
3 years ago
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Contributor I
willy11Contributor I
asked in Lists, Segments, and Profiles
How Can You Add People to a specific list ?

Hello, so from my understanding, klaviyo uses shopify’s built in email list to manage the people you are going to email.  But say I want to run a special promotion with specific people, and if I add them to a list, won’t they just get bundled together with all the other emails ? Is there a way to tell klaviyo to only email specific people that opted in from a specific page only ? and have a flow based on that ? 

2
David To
Klaviyo Employee
3 years ago
A
Anonymous
asked in Lists, Segments, and Profiles
Why am I getting an error when I update my property links?

I’m trying to use property links to create segments in emails.  I created a segment: properties about someone -- Shopping for --  equals -- baby -- text  I then used the below link in an email: {% update_property_link 'Shopping for' ‘baby’ 'https://www.giggle.com/collections/baby-1’ %} And I keep getting the below error message. Any insight is appreciated.  

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David To
Klaviyo Employee
3 years ago
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Contributor I
KJRDContributor I
asked in Lists, Segments, and Profiles
Follow up after A/B/C email test only 2 segments

I’m trying to segment a list from an A/B/C split test email that went out.The segment was created, then the campaign was split test. Two groups got unique offers. The third group got no offer.I’d like to follow up with the groups that got offers to remind them they expire soon.How can I do this? I can't currently even see who got which email.

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David To
Klaviyo Employee
3 years ago
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Contributor I
marielvbContributor I
asked in Lists, Segments, and Profiles
How can I remove a tag to a single contact

I have a main list including contacts with a tag « english » (anglophone people). Someone speaking french has been mistakenly tagged with english. I would like to remove the tag so that he can stay within the main list and receive our emails in french. I don’t see an option anywhere. The only thing I’m able to do would be to plain simple delete the contact and manually re-add it to the main list, without the tag. It’s not optimal though, is there any other way to simply remove the tag to that contact?   Thanks for your help! 

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David To
Klaviyo Employee
3 years ago
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Contributor IV
mikelondonContributor IV
asked in Lists, Segments, and Profiles
List segmentation

Am desperately seeking help please!We have two Shopify stores. one for customers in N America (US) and one for all others (UK).  We have a Klaviyo instance attached to each Shopify store.  We synced the profiles from our legacy Mailchimp instance to both Klaviyo instances.The primary list is now associated with the UK store.  But what I want to do it to make sure that any contacts that are positively identified as US or Canada-based are activated in the US list and all others in the UK list.I have even created an xls with all the 30,000 odd profiles on it to help me identify which profiles should be on which list.If anyone can help me get this tidied up I would be hugely grateful.Thank you.Michael 

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M
Contributor IV
3 years ago
eceaux
Contributor I
eceauxContributor I
asked in Lists, Segments, and Profiles
Do existing subscribers have to go through the all sign up/subscribe sequence again?

Hello,I want to run a giveaway with a subscribe form to build my email list.But I would also like my existing newsletter subscribers to have the chance to enter the giveaway. Is there a way where existing subscribers can enter without having to confirm email etc… all over again?  thanks

4
eceaux
Contributor I
3 years ago
W
Contributor I
WillContributor I
asked in Lists, Segments, and Profiles
How to set a button on an email to put a tag on a contact

Hi, My first post here on the community forum.  I’m wanting to understand what I need to do to structure a button on a Klaviyo email put the contact clicking on the button onto a new list.What I’m trying to do is make it on an email where a contact can click on the button if they want to receive another flow that contains a certain educational sequence that we offer.However, I don’t see where I can configure the button (on the flow email editor) to either place a tag (which I could use to initiate the new flow) or put the contact on the list for the other flow.A developer told me it was possible by having a custom property be added to the url of the link that the button clicks to.Any ideas how I might structure this?Thanks!Will

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MikeH
Problem Solver II
3 years ago
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Contributor II
MailingContributor II
asked in Lists, Segments, and Profiles
Accessing segment in CMS template

Hi there,Is there a way to e.g. access the segment of a visitor coming from an email in our CMS to personalise content?Initially I had thought of e.g. adding segment data as url parameters to links in Klaviyo emails, which we can then use in the CMS. Is it possible to access segments as template tokens in email design so visitors to our site arrive at parameterised URLs?Thanks,Matt

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M
Contributor II
3 years ago
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sabrinaseeNew Member
asked in Lists, Segments, and Profiles
Opting out of an Upcoming Promotion

My client wants to create a list of people who want to opt out of our Mother’s Day promotions because 2020 was not a good year for aging parents. From this list they want to offer a separate sale the weekend of Mother’s Day. What I am not sure of is how to build the pop up or whatever to get people to put in their name and email without it becoming a nightmare. Should I do it as a preference connected to the list? If so, exactly how do I link to it in the mailer itself? Sorry if I sound dumb, I have spent two days trying to figure this out and I am perplexed.

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David To
Klaviyo Employee
3 years ago
A
Contributor III
audetteContributor III
asked in Lists, Segments, and Profiles
Group Aggregate Ordered Product Value

Hi! I need to export a segment with order value propriety, number of order etc but when exporting, these parameters (“historic customer lifetime value”, “historic number of orders”... ) do not appear. Does anyone have a solution? Thanks!

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A
Contributor III
3 years ago
A
Anonymous
asked in Lists, Segments, and Profiles
How do I exclude site users from profiles

How can I exclude site users from getting added to the profiles? The site is running Woocommerce and Wordpress. Anytime an admin logs in, their activity is tracked, and a profile is added. I don’t need to track site admins & certain other user roles.

5
A
3 years ago
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Contributor I
jorgehostaletContributor I
asked in Lists, Segments, and Profiles
Export CSV order value

Hi,  How can I export a list CSV with this information: Order value  It allows me to export First name, last name, city etc.. but not order value.  Hope to hear soon from you,  Regards

4
marissanunez
3 years ago
A
Contributor II
Alex ChoContributor II
asked in Lists, Segments, and Profiles
Suppressed unengaged profiles but they still show up in newsletter list

Hey guys, We recently switched from Mailchimp to Klaviyo. We have a list of about 54k subscribers, with around 11k unengaged (from Mailchimp). I exported a CSV of the unengaged segment and added it to the suppression tab in the profiles section. However, when I look at the Newsletter (which they were all a part of), the number is exactly the same. Does supressing them not remove them from the main list? Am I doing something wrong? The active subscribers number has been updated.

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A
Contributor II
3 years ago
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thebluesurgeNew Member
asked in Lists, Segments, and Profiles
Confusion about active profiles

I currently manage a client account of ~3K subscribers. There are 1K unengaged subscribers the client wanted me to delete, not suppress. I went ahead and first suppressed the contacts, and then deleted them.However when I log back into the account, the number of active profiles is still the same.Am I misunderstanding what exactly the active profiles are?Essentially, the client wants to reduce the active emailable profiles in the billing section since 1/3 of his list is unengaged.However when I log into the billing section, it still shows the same number of billable profiles. Am I doing something wrong?

1
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Klaviyo Employee
3 years ago
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CoolCatNew Member
asked in Lists, Segments, and Profiles
Integration with Bluepark, profiles and links

I’ve setup integration between the Bluepark ecommerce platform, it was a simple case of adding the API key for Klaviyo into my Bluepark account and the data started flowing. Great!I now have 1000+ profiles in my Klaviyo account, but a big fat 0 in any of my lists. Also, there doesn’t seem to be any “consent status” in any of the profiles. It seems that a profile has been created for anybody who entered their email as part of the checkout process.I have 2 questionsHow do I work out which of the customers are happy to accept email marketing? (this is a question in my Bluepark checkout, but I’m not sure where it shows in Klaviyo)How do I move these customers into my newsletter list automatically?Thanks! 

1
Dov
3 years ago
H
henryouyangNew Member
asked in Lists, Segments, and Profiles
Subscriber from Klaviyo form is not sync into my Shopify customer/subscriber.

Hi all,I am new to use Klaviyo, I am using my test email to sign up Newsletter from Klaviyo pop up form. The email shows up on Klabiyo profile but not in Shopify customers section.How should I set up properly？Thank you

2
Dov
3 years ago
K
Contributor I
KapGContributor I
asked in Lists, Segments, and Profiles
People don't get add to my Newsletter list

Hey,everyone gets added to my Klaviyo Profiles List but for some reason not to my Newsletter list. I already tried to turn off the opt-in feature but it didn’t work. Does my shopify store need to be public to everyone in order to work? I’m currently in the testing phase.

2
Dov
3 years ago
E
Contributor I
efergusonContributor I
asked in Lists, Segments, and Profiles
How to segment with Shopify order tags?

I am trying to create a segment of users who have a specific tag on their order. I am using the shopify app “Order Tagger” to tag my orders, and I would like to create segments with these tags. See below my attempt at creating this list.When I create this sement, there is only one user in the list. I have hundred of users that have this specific tag. Here is is screen shot of a few of these users that have these tags. 

2
Dov
3 years ago
J
Contributor I
Jason1333Contributor I
asked in Lists, Segments, and Profiles
Issues with Sign up form and List

Hi Guys! I’m quite new to using klaviyo, I am having issues with the emails not showing up on a list even though that list is connected to the sign up form where we get the emails to opt-in into for the flow. So they show up on the sign up form but not on the list and they do not receive the flow. Does anyone know how to fix this?

2
Dov
3 years ago

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