Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,368 Topics
  • 3,864 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1368 Topics

S
Contributor I
scopertaContributor I
asked in Lists, Segments, and Profiles

Does Klaviyo automatically remove duplicate profiles when combining lists?

hi all - quick question for you: When combining a few different lists into one list - whether it's manually uploading them or just adding them to a campaign - does klaviyo automatically remove duplicates?

6
T
Contributor I
8 months ago
Julie Hayes
Julie HayesKlaviyo Alum
published in Lists, Segments, and Profiles

Engaged SegmentsTutorial

Sending to engaged customers is crucial to being a successful email marketer. We recommend breaking up your Klaviyo subscribers into 30-, 60-, and 90-day engagement groups. If you send daily, we recommend using a 30-day engaged criteria (using opened or clicked email). If you plan to send to subscribers weekly or monthly, extend the timeframe for opens and clicks to 60 or 90 days.Monitor your open rates using the engagement report.  

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David To
Klaviyo Employee
11 months ago
J
Contributor I
jelgieContributor I
asked in Lists, Segments, and Profiles

How can you sync lists with Google Ads customer match automatically?

Is there a way to do this? Thank you!

20
D
Contributor IV
1 year ago
Nico01
Partner
Nico01Partner
asked in Lists, Segments, and Profiles

Suspicious SPAM adresses signing up

Hello,Recently, I've been getting these computer-generated sign-ups like:XXXX+sdf8yf@gmail.com and their locations are like weird international places.Screenshot from a segment I built (with some deletions for privacy)My question is are they spammers or is this the new privacy feature that apple users. Or VPN features?I know that the + sign is a way of redirecting your emails within Gmail, not sure if it works in other systems.Because I have been getting a few and wither way it sucks for working out legit customers.PS: I know I can activate double opt-in to prevent spam. 

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R
Contributor I
19 minutes ago
A
Contributor I
adamlmiller2121212Contributor I
asked in Lists, Segments, and Profiles

Adding in marketing consent retrospectively

Hi All, the company I've just started at imported contacts without adding in the previously accepted marketing consent. Can I add this in retrospectively? and if so, what timestamp should I add in? The first consent from the previous ESP? Any assistance would be greatly appreciated

4
A
Contributor I
2 hours ago
N
Contributor II
NeuroNaturalsContributor II
asked in Lists, Segments, and Profiles

Segment List Missing Contacts

Hi there,I have a segment filtered for all customers who have ordered at least once from my Shopify store. I sent this segment an email a few weeks ago. Now that I want to send another email, I only see a few customers. It looks like the segment is only showing customers that have ordered from my store since the last email was sent. I can’t figure out how to get all the customers who have ordered back into the segment.Any ideas?

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N
Contributor II
7 hours ago
B
Contributor II
babyteethContributor II
asked in Lists, Segments, and Profiles

Multiple Unbounce landing pages and linking to separate Klaviyo lists

Hello,I am trying to figure out a work-around for Unbounce and Klaviyo. I currently have them integrated using the webhook but any additional Unbounce landing pages I create all go to the same Klaviyo List. I would like them to be separated somehow. Any ideas on how to do this?Thanks!!

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kaila.lawrence
Community Manager
9 hours ago
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Contributor I
GitteOlrikContributor I
asked in Lists, Segments, and Profiles

Updating LIST property using update_property_link

I am trying to add a value to a custom property, which should be a LIST.Unfortunately, the list is overwritten by the value I entered in the link - instead of the value being appended to the list.I have googled and searched this forum, finding some older posts about this - and no solution. Hopefully something has happened during the 2-3 years since last post about it :) Is it in anyway possible to add a value to a property of type LIST when clicking a link in an email? I looked into the flow solution, using segments. But you can’t trigger a flow when a profile has been updated so … Any ideas?

3
kaila.lawrence
Community Manager
1 day ago
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Contributor I
GaryV_123Contributor I
asked in Lists, Segments, and Profiles

How to implement subscriber preferences into overall email strategy?

I want to allow my customers to update their email preferences to suit their needs as my clients brand is a seasonal product. When the customers update their preferences, how then do I adjust my sending so that it suits their preferences?I’d like to know how this works with respect to both flows and campaigns please. And how to actually implement this into Klaviyo.Thanks in advance for your help

1
Brian Turcotte
Community Manager
2 days ago
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Contributor I
shubham773Contributor I
asked in Lists, Segments, and Profiles

How can I limit the number of results in API response?

I am using the get_lists API from the latest version with revision: 2024-02-15, and wondering why there is no option to limit the no of results I want in the API response. I nowhere found in documentation about how many results it will return by default. Ideally, the users should be allowed to put the batch size as per their requirement (under a max-batch size). Looking forward to hear back on this.Thanks.

3
DavidV
Partner - Gold
3 days ago
T
Contributor I
TheoMarvelContributor I
asked in Lists, Segments, and Profiles

Linking multiple unbounce forms to klaviyo

Hello, I have created multiple pages in unbounce that i want to test. Additionally, each page has it’s own form. Question: How do i link each form separately to klaviyo? Or how can i create custom properties in the forms on unbounce that can be tracked and segmented by klaviyo? Thanks!

4
B
Contributor II
3 days ago
V
Contributor II
VeliContributor II
asked in Lists, Segments, and Profiles

Segment List Export

Hello,how can I export the order number from Shopify with the segment lists? I don't just want to have the emails. The order numbers are also importantSo it should be exported as Excel as followsOrder number | e-mail

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kaila.lawrence
Community Manager
3 days ago
M
Contributor II
mrosiqueContributor II
asked in Lists, Segments, and Profiles

How to avoid fake new susbribers? Double opt-in enabled even

Hello,My shopify store has the typical sign-up form, the form is linked with a Klaviyo newsletter list, and when new subscriber, Klaviyo sends a welcome mail with a discount coupon, up to here no rocket science.The double opt-in is enabled in Shopify's notifications,  however in Klaviyo's newsletter list don't.The problem is since some time ago there are bots subscribing and catching coupons, How is possible if the double opt-in is enable? Please, let me know if you had the same problem and how you fixed it.Many thanks in advance,Miguel 

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kaila.lawrence
Community Manager
3 days ago
C
Contributor I
CookieChrisContributor I
asked in Lists, Segments, and Profiles

Collecting emails at live event.

What is an easy electronic method to add names to an email list at a live event? Did not find a “Text to join” option within Klaviyo.  

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bluesnapper
Partner
3 days ago
N
Contributor II
NanetteContributor II
asked in Lists, Segments, and Profiles

Notification when subscriber updates preferences

Hi! I revised my preferences page to allow subscribers to choose what they would like to receive (email and/or SMS), as well as a custom property field for any notes they would like to submit.Two things:I tested this with one of my personal accounts by adding my phone number and subscribing to SMS...but that change wasn’t made in the profile - the phone number was not added to the profile nor was the profile added to my SMS list. Any thoughts as to why (or is this functionality something that isn’t possible from the preferences page? Is there a way to receive a notification when a subscriber updates his or her preferences?Thanks!Nan

1
DavidV
Partner - Gold
3 days ago
K
Problem Solver I
KhardProblem Solver I
asked in Lists, Segments, and Profiles

Setup a 2-way sync between Shopify metafields or tags

Hello, Looking to keep all customer data in one place. Since there are so many apps that sync with Shopify, it makes sense to keep the customer data in Shopify. The idea is to use Tags or use Shopify Customer Metafields to house First-party and Zero-party data, etc… Here is where I am at in my understanding of these 2 options to keep everything synced.TAGS: Klaviyo pulls in Shopify tags, but if you are using Klaviyo forms to capture customer data, the data becomes silo’d in Klaviyo, and does not get passed back into Shopify. METAFIELDS: Do not sync out of the box in either direction.  Has anyone setup something similar and found solutions for this use case?

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DavidV
Partner - Gold
4 days ago
P
Contributor II
piotrekwContributor II
asked in Lists, Segments, and Profiles

How to force a segment to update using API?

Hello.I have a following setup in my Klaviyo account:There is a list of profiles and a segment based on that list with some filters. A script runs once every few days and add some profiles to the list and then schedules a campaign based on the segment. The campaign is set to determine recipients at the schedule time.When a script runs for two consecutive days, it sometimes happens that some users added on day 1 receive also campaign on day 2, although the definition of the segment should filter them out.Looking at the docs on segment updating (https://help.klaviyo.com/hc/en-us/articles/115005233488) I guess it’s possible that the segment was not updated in time. So here are my questions:Am I right to assume that the segment is not updated automatically on the capaign schedule time? Can it cause some “out of date” users to receive second email? Is there a way in the API to force the segment to update? If I set the campaign to determine recipients on the sent time, will it force the segm

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retention
Partner - Platinum
7 days ago
J
Contributor I
Joseph DordContributor I
asked in Lists, Segments, and Profiles

Nouveau clients segments

Hello, I want to create a segment to exclusively target my new customers for 60 days, in order to implement a 60-day LTV strategy/New customer strategy.This segment should automatically include new customers and keep them for 60 days, then remove them from the segment once this period is over.I don't know how to proceed...Can you help?Thank you!

2
Casperackermann
Problem Solver II
7 days ago
E
Contributor I
eaglepeakoutdoorsContributor I
asked in Lists, Segments, and Profiles

Create segment via API

Does anyone know of a way to create a segment via API? Im trying to automate creating a segment to contain all profiles in the account. There is an endpoint to create a list through the API, but I cant find an endpoint to create a segment.The reason I ask here is because I have noticed that there there are API endpoints that exist but are not included in the documentation. Possibly because they have been deprecated.If anyone has any input here it would be much appreciated! Thanks!

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jimk
Active Contributor I
7 days ago
K
Contributor II
Kyle_Contributor II
asked in Lists, Segments, and Profiles

How to remove inactive subscribers

I want to remove inactive subscribers. I am not talking about suppressed or what ever that is. I want to remove all emails that haven’t engaged with us in the last few years. Please tell me this is possible. 

2
M
Contributor I
7 days ago
D
Contributor I
DiviContributor I
asked in Lists, Segments, and Profiles

Batch update subsrcribe & preferences page across various lists

Hello, Our company has recently rebranded, so we are in the process of updating all of our flows, templates, etc and one aspect we need to update are our “subscribe & preference pages” (for instance found through the “unsubscribe” or “updated preference” footer in all our emails). Is there any way to apply all the changes made to various lists vs. doing it manually one by one? 

1
Spark Bridge Digital LLC
Partner - Gold
9 days ago
S
Contributor I
simpliPetsContributor I
asked in Lists, Segments, and Profiles

Best Practices for Single vs. Multiple Lists and Property-Based Segmentation in Klaviyo

Hi everyone,I’m venturing into email marketing as I prepare to launch my e-commerce business. Initially, I'll have a Coming Soon page with a sign-up form to "Get Notified & Enjoy an Exclusive Launch Discount!" This form includes a checkbox to subscribe to our newsletter for an extra discount.Post-launch, our main site will feature a footer newsletter sign-up offering a 15% discount, and we’ll use Klaviyo’s WooCommerce integration for newsletter opt-in at checkout.I’m planning to direct all sign-ups into a single list called 'Newsletter Subscribers' and use profile properties (e.g., NewsletterConsent, SignupSource, PreLaunchSignup) to distinguish between various subscriptions and manage email flows accordingly.I’ve received guidance to avoid creating multiple lists for different sign-ups (pre-launch, footer, checkout) and instead utilize properties for segmentation and targeted flows.Could you share your thoughts on this approach? Are there any pitfalls I should be aware of, or best

2
S
Contributor I
9 days ago
A
Contributor I
AihamSContributor I
asked in Lists, Segments, and Profiles

Shopify tags

I have the following flow:  And it is working because this is how it looks in one of the customer profiles:  The problem is it not reflecting in tags in Shopify. I have read the guide about syncing and everything is setup correctly, the only thing when I select properites in custom properties, I don’t find “Shopify tags”. Is this even possible? 

2
A
Contributor I
9 days ago
L
Contributor I
LDN123Contributor I
asked in Lists, Segments, and Profiles

Creating A Pre Launch Waitlist

Im creating a pre launch waitlist - but need help with two things how do i add a button in an email where people can automatically be entered into this waitlist  when creating a waitlist shall I just create a sepearate page with an embedded form that people can use via my social media links ?Thank you

1
Bobby
Partner
9 days ago
warmables_immersed
Contributor I
warmables_immersedContributor I
asked in Lists, Segments, and Profiles

unengaged segment

I am trying to create an unengaged segment.I was able to create the definitionWhen i get to my first condition I am not being offered ANY metrics. When I click the ...choose metrics drop down menu it reads: No Items Available. Does anybody have a solution for this?

4
kaila.lawrence
Community Manager
10 days ago

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