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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,528 Topics
  • 4,353 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1528 Topics
B
Contributor I
BF123456789Contributor I
asked in Lists, Segments, and Profiles
How do you delete customers out of my account?

I’ve read the help files on this and it refers to going to Account → Settings → Profile Maintenance.However, under “Remove profiles”, there is nothing under “Select an option”. If I just click “Delete People”, then it takes me to the account page where it says how man profiles I have… However I legally need to delete them. I cannot figure out how to make them go away if the process in the help docs doesn’t work.Any advce?

2
B
Contributor I
3 years ago
M
Contributor I
MarquitaContributor I
asked in Lists, Segments, and Profiles
Confused about importing list from Mailchimp and merging to Newletter

Hi,We used Klaviyo about 3 years ago and then moved to MailChimp. The bulk of our contacts were acquired via MailChimp. Now we have switched back to Klaviyo and my husband tried to import the MailChimp list. It seems there was a list list previously in Klaviyo with my store’s name attached and when my husband imported the MailChimp list he for some unknown reason created 2 segments (“Not in MailChimp and Merged Klaviyo and MailChimp) and 1 list “Not suppressed and accepts marketing”. I am so confused as to why he did this! He can’t explain or fix it and when he tried to move the contact to “Newsletter” he received a Klaviyo error that states the contact are unmapped. Can someone please help me fix this? When he tried years ago to import Klaviyo to MailChimp he did something similar and I ended up not emailing a portion of my list because the list was never imported correctly. I didn’t find the error until 2 years later. Please keep in mind that my husband can’t seem to understand that

1
ashley_mcdermott
Klaviyo Employee
3 years ago
E
Contributor I
elenioContributor I
asked in Lists, Segments, and Profiles
exclude domain from getting emails

Hi there,we are new the Klaviyo yeah.just looked through the predefined lists and saw a lot of @marketplace.amazon.com emails which have been imported, but don't have double opt-in. how can I make sure those ppl don't get a email?we are switching from DRIP to Klaviyo and want to start with a fresh install :) Elenio

2
E
Contributor I
3 years ago
K
Problem Solver I
katestrongProblem Solver I
asked in Lists, Segments, and Profiles
Can't Update a Profile

A relatively easy task of switching out an email address that is bouncing. Go to the profile, click on edit for the contact info, put in the new email address, update, nope, wont change the email address. its not updated. how do i do it?

5
K
Problem Solver I
3 years ago
K
Contributor I
kriziadgContributor I
asked in Lists, Segments, and Profiles
Ask people to fill in details about themselves

Hi there, I would like to know more about my subscribers. I want to integrate this in my welcome flow. At first I wanted to use checkboxes in my email and connect those to custom properties. Is there a way this could work in Klaviyo? As a back up plan, I wanted to link to a manage preference page, using the manage preference tag in a button. Also this is not working. Does anyone have experience with this?  :) or maybe some other great ideas? Thnks!Krizia

2
ksanfelipe
Klaviyo Employee
3 years ago
M
Contributor II
MVilaContributor II
asked in Lists, Segments, and Profiles
Segment: people who visited your other websites ?

Our business has numerous websites.  I’d like to be able to create segments of people who visit our other sites.  e.g. if you visited Site X , then we can provide you flow Y  or  exclude people who visited site X  is this possible? What code would we install on the other sites ? 

1
Omar
Partner - Platinum
3 years ago
CKeast
Contributor IV
CKeastContributor IV
asked in Lists, Segments, and Profiles
How do I unsuppress a profile?

One of our customers was suppressed and now wants to be unsuppressed. How can we do that?

1
retention
Partner - Platinum
3 years ago
M
Contributor I
MurrayContributor I
asked in Lists, Segments, and Profiles
How do I put a tag on many but not all customers in a segment?

I want to tag about 2000 specific emails/customers in a segment that has about 10,000 customers. How can I mass tag 2000 people out of about 10,000 without doing it one at a time?

2
Omar
Partner - Platinum
3 years ago
Lina
Active Contributor IV
LinaActive Contributor IV
posted in Lists, Segments, and Profiles
How are you dealing with duplicated profiles?

Hi, I am wondering what’s the best practices to deal with duplicated profiles. I have noticed that some customers have two or more profiles with different emails. I have combined those who obviously have changed the email address - firstly used one, and now the other. But what to do with those that are subscribed to newsletter with one email and when purchasing are using the different one? Should I merge these profiles? Or just do nothing and don’t waste my time? 

1
Omar
Partner - Platinum
3 years ago
M
Contributor I
MarquitaContributor I
asked in Lists, Segments, and Profiles
Organizing my lists - best practices?

I’m trying to organize my lists better.  My new sign-ups go to the newsletter list, but old contacts from Mailchimp that accept marketing and aren’t suppressed are in a separate list which needs to be cleaned.  My question is what would the best practice be for cleaning the list of old subscribers and moving the remaining subscribers to the newsletter list?  Any tips you guys have will be most appreciated.

1
Omar
Partner - Platinum
3 years ago
O
Contributor I
OrtopediaCittadelleseContributor I
asked in Lists, Segments, and Profiles
Shopify Newsletter subscribers are not syncing to Klaviyo List

Hi,I setted a password page and installed the code below in the contact form<input type="hidden" name="contact[tags]" value="newsletter"> Subscribers are correctly added to the subscribers list in Shopify, but not in KlaviyoPlease not that:integration: I selected the optionsDouble Opt-in: I disabled it in Shopify, since your support team adviced to do so, since it would confict with the Klaviyo’s oneWhat else should I do?Thank youLaura

3
P
Klaviyo Employee
3 years ago
P
Contributor I
PBowserContributor I
asked in Lists, Segments, and Profiles
Customer Survey information into Klaviyo Profile

I created a google form survey for my customers for preferences and whatnot, and THEN realized I should have done it in klaviyo and had them up date their own information.  I have found the information on how to set this up but everything I read is so foreign to me.  Is there someone that could help me set this up for a fee? I’m fine with manually setting up the information i already have but it would be really nice if I could capture this automatically. My Google Survey

3
P
Klaviyo Employee
3 years ago
K
Contributor I
kriziadgContributor I
asked in Lists, Segments, and Profiles
Enrich profiles by click behavior

Hi! At the moment I do not have a lot of data from my customers, so what I wanted to do is the following: update customer profiles based on clicking behavior. If I send two types of emails, for example: product based and information based and a person clicks trough 6 out of 10 times on a product mail, I want to classify this person as “interested in products”.  Does anyone know how to do this? Looking forward to any possibility! Best,Krizia

3
quagrowth
Problem Solver I
3 years ago
S
Contributor I
sofa confortContributor I
asked in Lists, Segments, and Profiles
How should i create lists and segments when I have limited contacts?

hello everyone i tried creating the list and segment but it is difficult . because my contacts are few and are on another continent and not only that i do not see them as potential buyers. In this case what do you suggest please. Thanks for the support.

1
k.mcevoy
Klaviyo Employee
3 years ago
R
Contributor I
rameshContributor I
asked in Lists, Segments, and Profiles
Why Am I Unable to Capture Phone and Address Properties using Track API?

Hello Community I have integrated track API using ASP.net as per reference url https://github.com/zxed/net-klaviyo First name , last name and Email id are able to submit into klaviyo account, but Phone no , address ,city , state ,zip code and country fields values  does not pass Could you please help RegardsRamesh

1
cassy.lee
3 years ago
M
Contributor I
miguelharrys1982Contributor I
asked in Lists, Segments, and Profiles
He borrado perfiles suprimidos

He borrado perfiles suprimidos y se me han pasado a perfiles activos.Quiero eliminar los perfiles suprimidos y quedar las cuentas que realmente son validas.Quedo a la espera.Gracias de antemano,Saludos.

2
cassy.lee
3 years ago
B
Contributor I
BlairContributor I
asked in Lists, Segments, and Profiles
Does Klaviyo Have a Landing Page Builder Once a Customer Submits a Form?

Hi, I’m new to Klaviyo and digital marketing in general so I beg your pardon in advance. I’m using a button on an email to ask a question and generate a result for a custom property (first time). The final sequence of this will re-direct my customer to a landing page thanking them for answering. Do I build this landing page on my website? Is this something Klaviyo provides?

1
k.mcevoy
Klaviyo Employee
3 years ago
P
Contributor I
paulmurphy62Contributor I
asked in Lists, Segments, and Profiles
How to completely remove a subscriber

I have been testing subscriber webforms in Shopify and I can subscribe to a list fine.  When I do another test I remove the email address manually but I cannot subscribe again.  I have searched for the email address and it does not appear anywhere.Can someone tell me how to completely remove a subscribers email?It must be recorded in Klaviyo some where but I cannot find it.Thanks in advance.Paul

2
P
Contributor I
3 years ago
K
Contributor I
KyrillosContributor I
asked in Lists, Segments, and Profiles
How Can I Export All Profiles into One Customer List?

Can someone tell me how I can gather all my active profiles for customers and put it all into 1 customer list instead of having to do go in each profile and manually doing it 1 by 1?

1
retention
Partner - Platinum
3 years ago
B
Contributor I
Belal HanyContributor I
asked in Lists, Segments, and Profiles
My subscribers arent going into my newsletter list

I’m currently using shopify. I got JavaScript connected and everything. Whenever a customer signs up to my newsletter it gets added to my profiles but it doesnt go in my newsletter list. I’m about to go insane, please help me.

8
cassy.lee
3 years ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in Lists, Segments, and Profiles
Emailable profiles

I want clarification how emailable profiles are populated into my account? Are they people who visited my website or made a certain action?Do I have permission to email them even if they have not signed up for my emails?What's the point of generating these profiles that are not subscribers? How I can use them in my marketing?

5
Julia.LiMarzi
Klaviyo Employee
3 years ago
Lina
Active Contributor IV
LinaActive Contributor IV
asked in Lists, Segments, and Profiles
Churn Risk Prediction

Could you provide me with more information about Churn Risk Prediction. What does it exactly mean? How should I use this metric when sending my campaigns or flows?

2
Lina
Active Contributor IV
3 years ago
E
Contributor I
elumestemcellContributor I
asked in Lists, Segments, and Profiles
How to add emails automatically from Signup Forms (popup) to Lists & Segments

I captured someones email from having a popup when you land on my homepage although it doesnt show up in my “Newsletter” list that i have a new email captured. 

2
E
Contributor I
3 years ago
B
Contributor I
Barry KerriganContributor I
asked in Lists, Segments, and Profiles
email notification

if i tag a customer in shopify is it possible to be notified when this customer places an order via Klaviyo

2
cassy.lee
3 years ago
M
Contributor I
MarquitaContributor I
asked in Lists, Segments, and Profiles
Segment or List for 2 different lead magnets with flows?

I’m creating 2 different lead magnets. One is a pop up on my site that will offer a dollar amount off and the other will be a landing page (where the link will be posted on social or an ad) with an offer to our free resource library. The first emails for these welcome flows will differ as one will have a coupon code and the other will have a password to the resource library. Do I create 2 lists to trigger these flows or one list that is segmented to trigger each flow? If segmented, what qualifier would denote the trigger? What I don’t want is someone who opted in to the coupon to receive an email saying “here’s your password to our resource library” and vice versa. Could someone suggest the best way to set this up? Thanks.

2
julie.accardo
Klaviyo Employee
3 years ago
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