Hello! I am not even sure if this is possible, but I am looking for a way to make a segment for people who have ordered at least 2 times but less than 5, with one of those orders being at least $1k. Is that even possible? I see that the Ordered Product Value is an aggregate value, which would explain why the parameters I am putting in aren’t working. Is there a way to make sure at least one of the orders was over 1k? Thanks so much! 

How can I export everything for backup purposes? Say I accidentally deleted our mailing list (we have only one list in Klaviyo), or did something stupid like that.Mailchimp had an ‘Export and Back Up Account Data’ feature that lets you export everything in the account; audiences, reports, templates, campaigns etc. (not that I miss anything from Mailchimp)We love Klaviyo, so I’m hoping that there’s something similar or – as in most comparative situations – something better.Thanks, -oo 

Hello everyone! I would like to know if we have some way to see the quantity of all e-mails sent in one day, This question appears because in this Monday i saw that a lot of users didn't received our e-mails.I search on here and no one has talked about it. I think that this is a simple question, so… How can i see all the e-mails sent in a day? Or live view of this?

Hi,I want to set-up a flow to reward people that have added extra information in the preference page.First step is that I created an email with a button tot the preference page. So far so good.Second step should be a flow based on a trigger (with filter) to send out a personalised email with vouchercode. The flow trigger is a list (subscribers) and the flow filter is “what someone has done, updated email preference at least once since starting this flow”.But the flow wont start. What do i do wrong?Txs

Hello everyone,I'm currently using multiple accounts under the same email address because my team manages several e-commerce stores. However, since it's not possible to set up more than one dedicated sending domain, I'm wondering if I can use the same sending domain for all the other accounts and just change the "from" address.For example, if I set up the dedicated sending domain info@send.myshop.com, I can use it for all the other shops we have. This address will be used to send newsletters for each shop, but I want to display the email address that belongs to a specific online shop.My question is: can I just change the "from" address to the email that belongs to that specific online shop?Does it affect the main address of this specific shop?

Hello,I would like to know if the following would be possible to do (with an integration?)I use a 3rd party form (release it) to get COD (cash on delivery) orders in my online shop. This means a customer fill in a form to purchased the order (not the usual checkout). This fact makes all the ‘abandoned cart/add to cart’ flows useless to me, because they don’t trigger, as the event is different and needs customization :(My question is will Klaviyo support be able to help me to integrate this specific flow somehow?I need to set up an ‘abandoned cart’ flow where the trigger event is to partially fill in the customer’s data (like email) in the form.If this is possible I will then get a plan, but I need to know first.Thanks for your help.

I would like customers to directly get the emails from my flows from cart abandonment/ checkout abandonment. Is it possible for them to get these emails directly instead of an email asking them to confirm there subscribtion. Is there a box/ consent form I can add to my sign up forms so they get the marketing I would like them to?Any help is appreciatedBeauty Factory

Love the review feature and how it looks.I am importing reviews from stamped and added a column named “media” (also tried “photoFilenames” which worked on stamped) to csv but the images are not imported with the reviews in Klaviyo reviews. Can someone answer these:What should be the column name in the csv for images of the reviews? Or is there any way to add images after the import? Also, is it possible to delete the review and again import it? (I didn’t find a delete button) [these basic functions should be there I think]Thank you.

I’m using Turbo theme from Out of the Sandbox. I would like to automate the process of notifying customers when items come back in stock. I’ve read that Out of the Sandbox themes does not track requests or let you send automatic notifications when the item is available again. How do I go about making the BIS Flow work for Turbo theme? Does anyone have any idea how to make this work? Or what snippet code do I need to put in and where should I put it? Thank you.

Hi, i wonder if anyone can lend me some assistance (I’ve messaged support also)I am new to Klaviyo - migrating from mailchimp and so far so good!However I am running into an issue trying to update a single profile property across all my contacts via a make.com module.  (API)I created a scenario which successfully updated 377 profiles correctly with my desired property taken from my CRM database (Airtable)However, all of a sudden I started getting the error: [400] Invalid phone number format (Example of a valid format: +12345678901)I am NOT trying to update the phone number and this field has been left blank (which as i said worked for the first 377 times!) I have also tried putting my own phone number (in the correct e.164 format) and still get the error.I tried putting “null” in the phone number field and this also throws the error. I saw a post about needing to set up SMS in Klaviyo settings (which i don’t want or need

Is it possible to see how many people within my email database has placed an order through Shopify? 

Hey there.I’d like to create a process when I start working on a brand new Klaviyo accounts for clients.What’s the first step, the second step, the third, etc. please ?To me, first step : Integrate your Shopify/Woocommerce, etc.Second step : xxxxThird step : xxxFourth step : xxxThank you for your help.

I set an email campaign to be sent at a certain time but when I check hours past this time it still says “This campaign is still sending to 1121 queued recipients”. I have set the email to send instantly so I do not understand why this is happening and how to fix this?

Hi I am needing to apply a tag once a contact submits a form . It seems a simple request but I can not work out how. Not everyone in the list would have submitted this form so we need to be able to use the tag to segment themThanksSonns67

Hi all! Question for the community - Do flow metrics impact campaign metrics?As in, would a decrease in flow open rates have a negative impact on our 30 day campaign averages? Or are flow metrics completely separate from campaign metrics? Thanks!

Hi there! I recently migrated from Mailchimp and we replatformed from Squarespace to Shopify. This means that our prior customers order information did not migrate over and when I navigate to the repeat buyer segment in Klaviyo it is not accurate. I want to manually add the profiles of my repeat buyers to this segment but I am not seeing the option. Is there a way to manually add profiles? Thanks,Natalie 

I’m trying to find a solution to help improve the ordering process for a simple product that is a commodity and customers often re-order it. I’d like to promote something like ‘Text ‘GAS’ to 0411 123 456’ then trigger an automation based on that keyword that checks or collects the customer’s details, creates a unique checkout link and sends it to them to place an order. So for instance, the flow would work something likeDoes customer have existing order? (this would mean we have their details) Yes they do > ‘Thanks for your request {First Name}, just checking the below details are still the correct ones: {Name} {Email} {Phone} {Address} Reply Y to confirm or N to update’ No they don’t > ‘We can get your gas order organised straight away! Firstly, can you confirm you ‘Full Name’ for us?’ (Customer replies to series of questions getting the required information, confir

Hello everyone,I'm new here, I would like to know if I can create several flows on different websites on a single account ?If yes, how to do it, do you have a link that explains this ? Sincerely, 

Hello, I am looking to make an email for my teams work anniversaries for each year that passes by. Similar to a birthday, is it possible to say “Happy X Year Workiversary!”?  I tried using variable filters but because the custom profile property is a date, it doesn’t seem to be working as intended. 

I have subscribers coming in through zapier where they are subscribing to emails and SMS, yet they only come into Klaviyo as subscribed to email. How do I fix this and get my current list onto my SMS as well as those new contacts subscribing?

I have a user that is listed as ‘pending invite’. They received the initial invite email but the. link expired. When I click ‘resend invites’ they never receive a second email with a new link.How can I get this user to confirm their invite?

Is there a place to change this value in the drop down? We use another set of metrics, and would need to use those to measure conversions.

When I test my email on mobile view in dark mode the background (black) turns to white. Is there anyway to keep this from happening?  Basically, I want to lock the color in place so that any mobile viewer sees the background as black always.  Please help!  Attached are the top two images of the original mobile views and the bottom two are the mobile previews with white backgrounds.  

Hi, I've set up a form capturing email and SMS. When someone submits both they go to my list but if they only submit email it doesn't go to my list. Can you help? Thank you,Josh

I have successfully created link between Facebook leads and Klaviyo audience list, and I see the audience list reflects some Facebook leads. However, I found there are some leads missing in audience list.For example, on 9 Aug 2023, there were 6 leads from Facebook, but there were only 2 leads(audiences) reflected on Klaviyo.Does anyone know how to fix that? Thank you!