Replies posted by AlexandraPalau

34 Replies

Kickbox
Contributor I
KickboxContributor I
posted in Developer Group

Kickbox for Multi-Step Signup Forms

I have several clients that would benefit from this due to high bounce rate which then affects deliverability. Sign up form real-time validation will be a gam changer. Please make this happen!! Thank you

5
A
Contributor I
1 year ago
Taylor Tarpley
Community Manager
Taylor TarpleyCommunity Manager
published in Product Updates & Announcements

Welcome our new 2024 Community ChampionsNews

Thank you for welcome @Taylor Tarpley! Happy to be here as a first year Klaviyo Champion and excited to contribute to the Klaviyo community. 🤗

23218
ebusiness pros
Partner - Silver
1 month ago
A
Contributor II
Andrea at StormyContributor II
asked in SMS

SMS and antivirus apps

Hi @Andrea at Stormy! Let’s try to troubleshoot this. I have a couple of questions.Do you have a screenshot by any chance? Is your audience B2B? The reason I ask is because Norton might be installed on their phones due to security requirements from their company.  Not sure why they would say it was sent to the junk folder? The scenario they are describing makes me think of email. Thanks!Alex 🙂

6
A
Contributor II
2 months ago
K
Problem Solver I
Konic GroupProblem Solver I
asked in Campaigns and Flows

Can we add a first name before our sender name?

Hi @Konic Group!As Andy stated, you can make your sender name anything you want. You want to ensure that it’s not too long but I would try different things based on the goal of the email. Here are some examples...Brand Name Simplicity: Simply using the store's name. It's straightforward and builds brand recognition.[Store Name][Store Name] Official Personal Connection: Adding a personal touch from a team member or the founder.[Founder's Name] from [Store Name]Your friend at [Store Name] Department or Function: Helps recipients understand the email's context or purpose.[Store Name] Customer Care[Store Name] Deals TeamBrand Character or Mascot: If your store has a character or mascot, using it can make your emails stand out.[Character Name] at [Store Name][Mascot Name] of [Store Name]Value Proposition: Highlight what subscribers gain from your emails.[Store Name] InsiderExclusive Offers by [Store Name]Seasonal or Event-Driven: Adapting the sender name to current events or seasons.[Store

4
K
Problem Solver I
2 months ago
M
Contributor I
MarlowDContributor I
asked in Accounts and Settings

Branded Sending Domain pending

Hello @MarlowD!Can you provide a screenshot of what you are seeing?Thanks!

4
Taylor Tarpley
Community Manager
1 month ago
A
Contributor II
Andrea at StormyContributor II
asked in SMS

SMS and antivirus apps

Thanks for the additional info @Andrea at Stormy !To me, it sounds like an email issue. Is this for a particular company? Can you ask them to add you as a safe sender?Unfortunately, it’s not a Klaviyo issue. Are you able to identify these users within Klaviyo in any way? If you can, then I would either exclude them from your emails or send them separately.Without understanding the specific details, it’s challenging to create a specific solution. Let us know if you have any questions or if we can help any further!Alex 🙂

6
A
Contributor II
2 months ago
W
Contributor II
WoodtowaterContributor II
asked in Lists, Segments, and Profiles

15000 profiles but only 8000 in list

Hello @Woodtowater! Thank you for your question.Profiles represent all the emails that are in your Klaviyo regardless of subscription status. Active Profiles are the emails that are subscribed and should be mailable.See the example below.The account has 46k total profiles but only 24k are active and 22k are suppressed. The 24k is a combination of profiles that can be mailed to and if you have SMS in Klaviyo, accounts that you can send text messages to. You can have profiles that have email subscription only, sms subscription only or both email and sms. Let me know if this helped or feel free to share your screenshot of your profile count.Thank you for being a Klaviyo community member!

6
W
Contributor II
1 month ago
J
Contributor I
jamiemmContributor I
asked in Email Templates and Coupons

Image Optimization in Klaviyo - Does it Exist?

Hello @jamiemm!Welcome to the Klaviyo Community.Thank you for your question.Klaviyo does not offer image optimization within the platform. You can crop images in Klaviyo but no optimization. Here’s a help guide for mobile optimization: https://help.klaviyo.com/hc/en-us/articles/115005254428 Hope this helps!  

2
Taylor Tarpley
Community Manager
1 month ago
K
Contributor I
kjb23Contributor I
asked in Accounts and Settings

Default sender email is suddenly showing up wrong - no changes to account

Hello @kjb23! Thank you for your question!Let’s troubleshoot this….Is this for your campaigns and flows? or just a one-off campaign? Can you take a screenshot of the campaign details? See example below.   Is this happening in your inbox only or are clients stating the same issue?I actually updated the friendly from name for a client today and it changed to another name when I sent myself a test because I had the email saved in my inbox. I use Apple Mail - this might be an anomaly but wanted to share. It had never happened to me before.Looking forward to assisting you!Alexandra :)

11
D
Contributor I
27 days ago
K
Contributor I
kjb23Contributor I
asked in Accounts and Settings

Default sender email is suddenly showing up wrong - no changes to account

@Raybuck Design Hello!Thanks for your question.Is the screenshot you provided from your own inbox or from a random client? Did you receive customer complaints?Thanks!Alex :)

11
D
Contributor I
27 days ago
T
Contributor I
Tom KContributor I
asked in Lists, Segments, and Profiles

Sample Overlap or Unique

Hello @Tom K!Welcome to the Klaviyo community :)I will try my best to help!Are the 180,000 unique or is there a possibility of duplication? Klaviyo will not allow for duplicate emails so if there are duplicates, the list will size will drop.Looking forward to your response!Alex :)

4
retention
Partner - Platinum
1 month ago
K
Contributor I
kjb23Contributor I
asked in Accounts and Settings

Default sender email is suddenly showing up wrong - no changes to account

@Raybuck Design It sounds like the same issue that I encountered.That email is recognized in their Apple mail and it updated the name automatically to be Customer Service.Always send check emails outside of your typical environment and you will see what most of your subscribers are experiencing. You should be all set! 😊

11
D
Contributor I
27 days ago
W
Contributor II
WoodtowaterContributor II
asked in Lists, Segments, and Profiles

15000 profiles but only 8000 in list

Hello @Woodtowater!Thanks for sharing!Based on your screenshot, you have 17k total profiles and 15k active profiles that you can email. Have you emailed all those 15k profiles at least once?Yes, you can create a segment for those profiles that are no longer engaged.You can see some examples here: https://www.klaviyo.com/blog/maintain-email-list-hygiene#how-to-clean-an-email-listhttps://help.klaviyo.com/hc/en-us/articles/360044054732Hope that helps!Alex :) 

6
W
Contributor II
1 month ago
W
Contributor II
WoodtowaterContributor II
asked in Lists, Segments, and Profiles

15000 profiles but only 8000 in list

@Woodtowater Technically, there is no harm removing those that have not signed up for emails but you probably have people that have not subscribed (but you can still email) and have purchased.What I suggest is that you suppress (don’t delete them so that you keep their history in case they resubscribe) those users that are not active at all by creating an unengaged segment. Here’s a guide: https://help.klaviyo.com/hc/en-us/articles/360044054732Hope that helps!Alex :) 

6
W
Contributor II
1 month ago
L
Problem Solver I
LB3000Problem Solver I
asked in Sign-up Forms

Pop-up form teaser removed but still displays

Hello @LB3000!Welcome to the community!I visited your link and saw the teaser at the bottom as well. You are not going crazy! :) Go into the form and click on Edit Form. Once there, there is a button that says Teaser at the top of the page. You should be able to turn it off there.   Let me know if that is what you were looking for.Hope that helps!Alex :)

2
L
Problem Solver I
1 month ago
T
Contributor I
TradehomeContributor I
asked in Campaigns and Flows

Can't move past testing

Hello @Tradehome!Welcome to the Klaviyo Community 😊Once you hit done after you send yourself a test, you will get back to the campaign, you will click on the SAVE button on the top right.You should see the page below… you will then click on Continue to review (circled in green in the bottom right) and it will take you the Review page in which you can then schedule or send the campaign. Please let me know if this is what you were looking for.Thank you!Alex :)

1
AlexandraPalau
Partner - Silver
1 month ago
T
Contributor I
The Lovemade HomeContributor I
asked in Sign-up Forms

Exit Intent Form

Hello @The Lovemade Home!Welcome to the community and thank you for your question.Based on your explanation and what support mentioned, it seems that you need to create some Custom Profile Properties in order to save the data to someone’s profile so you can then see what they responded. You can learn more about Custom Profile Properties here: https://help.klaviyo.com/hc/en-us/articles/115000250912 In terms of email, I would say yes since these users might not be on your list. They might just be browsing.I hope that helps!Alex :)  

1
AlexandraPalau
Partner - Silver
1 month ago
T
Contributor I
Tom KContributor I
asked in Lists, Segments, and Profiles

Sample Overlap or Unique

@Tom K Glad you were able to find a solution! 

4
retention
Partner - Platinum
1 month ago
L
Contributor III
LunaFr11Contributor III
asked in Campaigns and Flows

can a subscriber be in multiple segments?

Hello @LunaFr11!Thank you for your question!Question...Would you be emailing the segments within the same campaign or sending one segment per campaign?If you are emailing all the segments within the same campaign, the user will receive the email once.If you send one segment per campaign, there is a possibility that you would email the same user several times. A user in the 30 day segment, can also be in the 60, 90 and 120 if the user has been engaged.If order to avoid emailing them more than once and if you are sending one segment per campaign, you need to exclude the segments from each of the campaigns. This way, you ensure they only receive the email once. Hope that helps!Alex :) 

5
L
Contributor III
1 month ago
L
Contributor III
LunaFr11Contributor III
asked in Campaigns and Flows

can a subscriber be in multiple segments?

@LunaFr11, I’m glad it helped!Depending on the criteria used, yes, one person can be in multiple segments. When creating a segment, Klaviyo will provide a count of how many subscribers are in the segment so that will tell you in advance your segment count. Here’s a help guide to get you started: https://help.klaviyo.com/hc/en-us/articles/115005237908 Once you determine the goal of your campaign, you can decide which segment to use. Thank you!Alex :) 

5
L
Contributor III
1 month ago
A
Contributor II
Anita291Contributor II
asked in Campaigns and Flows

I dont have the flow filter tab

@Anita291, Welcome to the Klaviyo Community!Happy to help :)Can you please provide a screenshot of what you are seeing? Are you trying to set up a Flow? Or are you trying to set up a filter within the Flow?Looking forward to your response. Thank you!Alex :)

11
A
Contributor II
1 month ago
W
Contributor I
wildpinencoContributor I
asked in Accounts and Settings

updating my sending domain

@wildpinenco, welcome to the community!I will try my best to assist. Can you please share what you are adding as the sending email? It should be in the following format: name@yourdomain.comLooking forward to your response!Thanks,Alex :)

4
Taylor Tarpley
Community Manager
1 month ago
A
Contributor II
Anita291Contributor II
asked in Campaigns and Flows

I dont have the flow filter tab

Thank you for you reply @Anita291!Yes, if you are triggering from a list, they will only enter once. Of course, if they use another email address, they will enter again. You got this and welcome to Klaviyo!Let us know if you have any other questions.Much success!Alex :)

11
A
Contributor II
1 month ago
S
Contributor I
SBrentnallContributor I
asked in Sign-up Forms

Email field in signup form will not accept any addresses

Hello @SBrentnall!Welcome to the Klaviyo Community :)I will try my best to assist. Can you provide a screenshot of the form setup? I’m interested in knowing what type of field was added. Looking forward to your response!Thanks,Alexandra :)

4
S
Contributor I
1 month ago
W
Contributor I
wildpinencoContributor I
asked in Accounts and Settings

updating my sending domain

Glad it worked!If you need anything else, we are here to assist. Much success,Alexandra :)

4
Taylor Tarpley
Community Manager
1 month ago

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