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Contributor I
AislingFContributor I
asked in Lists, Segments, and Profiles

Trying to set up sunset segment, but only 3 in it and they've both been active this week, there must be somthing wrong with my definition.

I’ve tried to follow this guide to set up a sunset segment, https://help.klaviyo.com/hc/en-us/articles/360017518492  but  I must be doing something wrong with my segment definition, I have followed what the guide suggests  using 90 days in stead of 72 days. But when the segment is created there are only 3 people in it. I also cannot find the property suggested “Created a profile” so I used “subscribed to email” instead. Any help very welcome ? 

3
kaila.lawrence
Community Manager
1 day ago
G
Contributor I
giannisgzContributor I
asked in Integrations and Reviews

Klaviyo GTM server side question

Hi. We are setting up server side GTM.In Klaviyo events card there are:Private APIEmailKlaviyo User IDetc.All good but what is the Klaviyo User ID and what we need to put there?Anybody done this? 

0
G
Contributor I
1 day ago
A
Contributor I
Anita.UnalomeDesignContributor I
asked in Campaigns and Flows

First purchase anniversary flow not working

I’m having an issue with the 1st purchase anniversary flow. I can’t figure out why the “conditional split” puts every customer in “Waiting”… I used Klaviyos template to create the flow.It has been active for over a month and no email has been sent yet. Any ideas of why this might happen?  

7
A
Contributor I
1 day ago
B
Contributor I
BravoContributor I
asked in Sign-up Forms

is it possible to get a signup link to newsletter?

Can I make a link/QR-code a person can scan, and then they can signup directly to newsletters.

3
J
Contributor III
1 day ago
A
Contributor I
abhijithvsContributor I
asked in Integrations and Reviews

How to change Logo for OAuth 2.0 ?

Hey Klaviyo Community and Team,I have created an OAuth client in www.klaviyo/com/oauth/client and generated a Client ID and Client Secret and used the same to connect to Klaviyo from my app. But whenever I do so, I am getting the default OAuth 2 logo in the Authorization page and I couldn’t find where I can change this logo to my customized logo. Can anyone help ?The Image Logo here​​ 

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A
Contributor I
1 day ago
S
Contributor I
Sergey KostenkoContributor I
asked in Campaigns and Flows

Differentiating between repeat customers buying new products and customers buying the same product in flows

I am creating a post-purchase flow, and I need to send 3 types of thank you emails:For brand new customers For repeat customers buying the same product For Repeat customers buying a new product.The way I am thinking of structuring it is this:Conditional split - Placed order equals 1 over all time.YES - Email 1, for brand new customers.NO: Trigger Split - Items contains product A - checking if the order has Product A        YES - Conditional split - Ordered product A is at least 2 over all time where name equals ProductA - checking if the product A has been ordered more than 2 times              YES - Email for repeat customers buying the same product              NO - Email for repeat customers buying a new product.        NO - Trigger Split - Items contains productB                                       YES - Conditional split - Ordered product A is at least 2 over all time where name equals ProductB                              YES - Email for repeat customers buying the same product

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S
Contributor I
1 day ago
A
AmyScarrNew Member
asked in Campaigns and Flows

How to see click through rates on clipped message

Hi everyone. We’ve had a few messages that have been clipped and when I previously used campaign monitor you could see click rates for the “see full message” link. I can’t seem to find this in Klaviyo? It’s not in the campaign link performance stats. Is this not enabled or am I missing where to find it?Thanks in advance

0
A
1 day ago
K
Contributor I
ktaitContributor I
asked in Lists, Segments, and Profiles

Tags - what are they?!

I’m brand new to email marketing and Klaviyo. Please could someone explain what tags are for and how to use them. I run self-catering cottages in Devon.Thanks in advance

4
S
Contributor I
1 day ago
B
Contributor I
Blessing JoyContributor I
asked in Campaigns and Flows

Creating more than two trigger splits based on product purchased.

Pls, How do i create this type of Flow on Klaviyo?

2
bluesnapper
Partner
2 days ago
R
RikNew Member
asked in Campaigns and Flows

Ways of retriggering a profile for a flow when it has failed in the past

I would like to retrigger a profile that was filtered out in the past by the first trigger of the flow. See the example in the image provided. We have a flow which is triggered by a subscription to a list. This profile was added to the list this week, but wasn't entering the flow.Upon investigation I found out that this profile has failed this trigger in the past because it was added to another list. I now see that this trigger isn't checking the status for this profile again with the new addition. Is there a way for me to let this flow retrigger for this specific profile? So it can pass the trigger and go into the flow?  

0
R
2 days ago
S
Contributor I
sndshop1Contributor I
asked in Email Templates and Coupons

How can I troubleshoot missing content in Shopify notification templates exported from Klaviyo?

Hello to all !I have encountered a problem. I am now creating the templates for emails for "Shopify Notifications". For this I have always used the templates Klavyo provides and that has always worked well, but now I have to create a template for "Return Confirmation etc". And I have taken the template "Your Refund has been issued, and there I encountered the problem, because as soon as I export the template to Shopify I don't see half the template. I would like to know what the problem is and how to solve it, would be very grateful for any help :).  

2
S
Contributor I
2 days ago
S
Contributor I
StevenEmailContributor I
asked in Sign-up Forms

Coupon Assigned after customer purchased.

Hello! I was tracking a customer journey and i noticed that the “Coupon Assigned” trigger was sent a whole 2 hours after they completed the sign-up form. Causing them to cancel an order.  I’m wondering why the coupon would be assigned so late? Here are some images showing the timeline.  They subscribed to the promo pop-up at 7:24 pm  then the coupon was assigned at 9:39 pm

1
bluesnapper
Partner
2 days ago
K
Contributor I
KaunisContributor I
asked in Sign-up Forms

Why are my subscribers coming up as not subscribed?

Hi, so I made a sign up flyout form for email subscribers. It is live and works, BUT when you go into the profiles it says on all but 1 that they have not subscribed? Why? They have to physically put there details in and click submit for it to come through as subscribing. Its pretty simple to work out and I've gone over the steps so many times and still can not find what I did wrong.

3
DavidV
Partner - Gold
2 days ago
J
Contributor III
jessebContributor III
asked in Lists, Segments, and Profiles

One profile in multiple flows

Hello,I’m looking to create an automated flow to follow up with new users that submit the signup waiver for our gym and take a trial class.I want all new user signups to be added to a welcome series flow. I want to create an additional flow for users that were referred by a specific channel such as Instagram or referred by a friend for example.What would be the best way to organize the profiles and flows to accomplish this?This is what I’m thinking:Waiver signup form has an option to select “referred by channel” Add custom property to profiles for “referred by channel” All signups are added as profiles to a master list “all waiver signups” Profiles are segmented/tagged by specific referral channel (eg. Instagram, referred by friend, etc.) Create “welcome series” for all signups Create a separate “welcome series” made for a specific channel Profiles added to the “all waiver signups” list enter “Welcome Series”  flow Profiles tagged with specific channel enter the flow designed for that

5
DavidV
Partner - Gold
2 days ago
L
Contributor I
LudivineRContributor I
posted in Email Templates and Coupons

KLAVIYO X PRESTASHOP 1.6

Bonjour,  Je cherche des utilisateurs de klaviyo sur Prestashop 1.6. J’ai plusieurs questions, car notre intégration est très compliquée, je n’arrive pas à avoir des réponses satisfaisante de l’équipe supporte.Je voudrais savoir notamment comment vous faites pour générer en masse des coupons uniques, pour les relances partiels par exemple.  Merci 

1
Taylor Tarpley
Community Manager
2 days ago
S
Contributor I
Stefan_SContributor I
asked in Email Templates and Coupons

personalization for branches

I have a company with about 50 branches. Which customers belongs to which branch is saved as a data field.  Now I want to send emails that seem to come directly from the branch, with indiviual headers, footers, imprint, google maps etc. Of course I can just do 50 blocks and attach each block to a target group. But this would mean my email consists of 50 blocks (even more, it would be 50 different header bklocks, 50 footer etc.). I am sure there is a way to have ONE block and take the rest of the information from a database. Any idea how this works or how to get additional information? Thanks Stef

1
Taylor Tarpley
Community Manager
2 days ago
Brian Turcotte
Community Manager
Brian TurcotteCommunity Manager
published in Integrations and Reviews

Klaviyo Reviews are here!News

Hi Klaviyo Community! Have you heard the news?! Klaviyo reviews are here!  That means the Integrations category just became the Integrations and Reviews category! You can now collect, promote, and learn from customer reviews directly in Klaviyo. Then, surface review content across your owned channels, like your website and emails. Since all of your customer data exists in one place, you can get even more targeted and personalized in your messaging.  🚀 Get started today with the following resources:Install the Klaviyo reviews Shopify app to access reviews in your account Read step-by-step instructions for how to get started with reviews  Follow along with key Klaviyo reviews strategies and best practices  Register for our upcoming live product walkthrough  🗣 Let us know: what are you most excited for with reviews? Best,Brian

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D
Active Contributor I
2 days ago
M
Contributor II
Madelena VContributor II
asked in Campaigns and Flows

Linking a CTA to automatically log a customer into their Shopify account

Hello! Is it possible to link a CTA “SEE MY ACCOUNT” so that a customer is directly logged into their Shopify customer account? 

3
DavidV
Partner - Gold
2 days ago
L
Problem Solver I
LB3000Problem Solver I
asked in Lists, Segments, and Profiles

Add new top-of-funnel subscribers to general list or special ToF list?

Hi - Looking for advice about the best way to handle a top-of-funnel lead magnet please and thank you. I'm creating a top-of-funnel email marketing flow. It will kick off with a visitor submitting an embedded form on a specific landing page. We get their email address and send an email with a link to a PDF download. They'll get a few more emails over several days aimed at introducing and explaining a product they've expressed interest in. I have a general subscriber list in my Shopify site and send email to it weekly. But I'm thinking it's better to separate the email addresses I collect thru this ToF form into a separate list. Is this correct? Or is it better to create a ToF segment in my general subscriber list and send this particular flow only to the ToF folks - and then switch them all to be general subscribers once the flow is completed?We have a discount teaser running on our site that subscribes people to our general list. I can imagine that a ToF subscriber might subscribe to

2
L
Problem Solver I
2 days ago
C
Contributor I
CVWContributor I
asked in Integrations and Reviews

Automatically suppress Amazon customers pulled in through Shopify integration

Is it possible to automatically suppress Amazon profiles?  We have Shopify integrated with Klaviyo and it is pulling in our Amazon customers.  I went ahead and setup the segment > uploaded to the Suppressed list.  Seems there should be an easy way to do this through a flow.   

7
D
Contributor I
2 days ago
L
Contributor I
Li LarsonContributor I
asked in Campaigns and Flows

Replenishment flow - exclude item

Hello, I am building a replenishment flow and wondering if there is a way to always exclude certain items from this flow and/or items previously purchased. There are certain products that are not meant to be replenished - is there a way to exclude them from all instances  (products list from last order and products moved to the checkout) so that they just don’t show up anywhere at all?ANDCan I direct the customer to cart instead of the checkout (the default email send customers to checkout), but I want to send them to cart so that they are able to make changes in quantities.Thank you in advance!

2
L
Contributor I
2 days ago
Brian Turcotte
Community Manager
Brian TurcotteCommunity Manager
published in News & Announcements

Share your innovative Klaviyo AI use cases - win prizes!News

Hi Community! Are you ready to revolutionize your marketing game? Klaviyo's cutting-edge AI features are here to propel your strategies to new heights. Harness the power of data-driven insights, smarter decision-making, and streamlined workflows like never before. Why use Klaviyo AI?The AI hype is real, but it's only as good as the data it uses. With Klaviyo, you're tapping into the best data available, empowering you to truly level up your marketing efforts. 🔮 Smarter Insights: Peek into the future with predictive analytics. Forecast next order dates, lifetime value, churn risk, and more. Plus, deliver personalized product feeds tailored to each customer's preferences. 🏆 Smarter Decisions: Elevate your strategies with AI-driven insights. Benchmark against industry standards, automate A/B testing, optimize form displays, and ensure your emails land in the right inbox at the right time. 🛠️ Smarter Work: Say goodbye to manual tasks. Let AI do the heavy lifting with segment creation, S

2183
J
Problem Solver I
2 days ago
K
Problem Solver I
kfodorProblem Solver I
asked in Campaigns and Flows

Automatic selection of A/B test winner on flows

Hi,I’ve had an A/B test running on a flow and I was under the impression that the test would end automatically once statistical significance was reached, which according to this article is defined as:At least 500 recipients have received each variation. A variation has at least 90% win probability.As far as I can tell, this test (pictured below) satisfied both criteria, but it still says it’s not statistically significant. In the end I just manually chose the winner, but could someone explain why this wasn’t classed as statistically significant?  

2
K
Problem Solver I
2 days ago
C
Contributor I
cbzhuContributor I
asked in Campaigns and Flows

Subscribed At Least Once

I have a flow condition set up “Subscribed to List At Least Once Between 4/19 and 5/20”. To confirm, if an existing subscriber puts their email into the entry field again, this flow condition will not capture them, since they are already on the list right? I have a separate flow for existing subscribers, so I want to make sure they don’t also get put through this flow as well. Thank you in advance.

1
Brian Turcotte
Community Manager
2 days ago
L
Contributor I
lydsalisonContributor I
asked in Analytics and Deliverability

How to add a NS recordy type in Shopify to set up a branded domain

Hi, I am not sure if I am missing something here but I am trying to set up my branded sending domain. My website is built in Shopify, Klaviyo recommends the dynamic routing option which then asks me to enter a TXT record (no problem) and 4 NS records. What is an NS record? There is no option to add this in Shopify. Thanks in advance for your help!

22
R
Contributor II
2 days ago

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