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M
Contributor I
m.kechkhoshviliContributor I
asked in Integrations and Reviews

Unknown error occurred. Check that your WSDL link is correct

I am getting “Unknown error occurred. Check that your WSDL link is correct” when integrating Marketing cloudI am taking the WSDL link from Salesforce company settings as its described, but I keep on getting this error. 

2
Brian Turcotte
Community Manager
18 hours ago
V
Contributor I
vaibhavrai2446Contributor I
asked in Developer Group

Klaviyo API to see profiles which were removed from Klaviyo List/Segment?

Using Klaviyo API, can I get the information on which profiles were removed from a Klaviyo List/Segment on a given day? Klaviyo’s “Get List Profiles” API allows to get profiles which were added to a list on or after a given date. Similarly, is there a way to get the profiles which were removed from the list/segment? Use-case:Get list-id/segment-id that each profile is a part of, and keep this data upto date everyday. I came across 2 different approaches for this:In every run, Get profiles in each list/segment In every run, Get details of each profile individually.Both of these will take up alot of time. Is there a better way to solve this? 

2
Brian Turcotte
Community Manager
18 hours ago
B
Contributor I
BizareStateContributor I
asked in Integrations and Reviews

Product Review does not show in All Reviews section

A customer submitted a review and I got an email. I can see the review from the link in the email, I can also see the review linked in the product in Klaviyo but I can not see it in Kalvioyo in the Reviews - All Reviews and ofcourse it does not show along other reviews. 

2
Brian Turcotte
Community Manager
18 hours ago
D
Contributor I
dleon33Contributor I
asked in Campaigns and Flows

Feature Request: Delay in Flows to be able to set to a specific date

We are trying to create a flow where the delay isn’t so many days out from when a person enters the flow but set to a specific date.

2
D
Contributor I
1 day ago
T
Contributor I
three cities socialContributor I
asked in Sign-up Forms

re-enabling a subscriber pop-up

I set up a pop up to test a new form - https://www.threecitiessocial.com/404 - and i used my work email to test. the test worked and the info flowed into Klaviyo. I have the form set to ‘show everyone’. Now i want to test the form again (without having to se multiple email addresses) and went into klaviyo and removed my subscribed work email but when i go to https://www.threecitiessocial.com/404 i can’t get the form to show. Is there a way to have the form show?

3
JessFosnough
Expert Problem Solver II
1 day ago
D
Contributor I
DikshitContributor I
asked in Lists, Segments, and Profiles

Delete a profile via API

Hey is there a way to delete a profile via an API call ?i am able to unsubscribe the profile from the list but i still dont know how to delete the user profile. and the api page doesnt give me any information regarding that part.  

18
V
Active Contributor I
1 day ago
JessFosnough
Expert Problem Solver II
JessFosnoughExpert Problem Solver II
asked in Campaigns and Flows

Issue with sunset flow

Hello Klaviyo Friends!I have a sunset flow asking subscribers if they still want to be on our list. If so, they click a button that takes them to a specific URL on our site. When they click that link, they are added to a segment that triggers another flow that sends them a coupon. Today I noticed something odd, 2 subscribers clicked the link more than 2 months ago (one in January, one in February), but JUST got added to the segment that triggers the coupon this morning. Also, even though they are now part of the segment, they were not sent an email. (I don’t have any flow filters or profile filters on the coupon flow.) See screenshots below. The coupon flow *seemed* to be working fine before and after they clicked. So I have 2 questions: 1 – Why were they not added to the segment until today?2 – Why were they not sent an email?Segment that triggers the coupon to be sent Profile received and clicked link in January  Profile added to trigger segment April 24 Profile qualifies for flow tr

0
JessFosnough
Expert Problem Solver II
1 day ago
ValerieM
Klaviyo Employee
ValerieMKlaviyo Employee
published in News & Announcements

Klaviyo's Product team is seeking feedback on proposed improvements [paid study]!

If interested, you may sign up for a feedback session; these sessions are unmoderated and can be completed in roughly 30 minutes. Upon validating that the session has been successfully completed, you will receive a $45 gift card as a token of appreciation for your time and feedback. Select one of the session groups to launch the study now!Session group 1Session group 2Session group 3 Slots in each session group are available on a first come, first served basis; you must include your email address to receive a gift card after completing the session.-Valerie

250
ValerieM
Klaviyo Employee
1 day ago
J
Contributor I
jayadheer_aContributor I
asked in Developer Group

Error Code 414 - Request-URI Too Large

Hi,I am trying to fetch all the profiles of the account using API in python.I am trying with 100 pages at a time. After a certain point, specifically after 226 calls, I am getting this error:status_code is 414 with message : Request-URI Too LargeCan someone help me out here?I am using the following endpoint:https://a.klaviyo.com/api/profiles/from the link (https://developers.klaviyo.com/en/reference/get_profiles)

1
Brian Turcotte
Community Manager
1 day ago
S
Partner
SEOGrowPartner
posted in Integrations and Reviews

Art Logic x Klaviyo

Hey, has anyone integrated the platform Art Logic and Klaviyo before? If so, how did they find it and do they have any other valuable information they an share.  Currently the client has integrated Mailchimp x Art Logic but we want to bring them over to Klaviyo and they are up for it, if it makes the most sense.

1
Brian Turcotte
Community Manager
1 day ago
S
Partner
SEOGrowPartner
asked in Integrations and Reviews

API & Signup forms

Hello, one of our clients has a lead form and it works great. We even have a flow of emails setup after if they still havent purchased. This issue is that this is integrated and setup through wordpress. I want to simplify the process and have more control over who receives the second/third reminder email. We already have the Klaivyo account setup and running, but could we add an API key to the original lead forms on the site and control the emails from there. While also making sure the client can recieve an email when a lead form has been filled out? 

1
Brian Turcotte
Community Manager
1 day ago
S
Contributor I
ShazContributor I
asked in Developer Group

Basic API question - passing variable

Can someone please help, I am stuck. It may be something very basic as I am new to all thisSo looking at this example:?filter=and(equals(first_name,"Jane"),equals(email,"jane@klaviyo-demo.com"))So instead of “Jane” and "jane@klaviyo-demo.com", I want to pass on a Variable, so how do I do that - syntax wise.My goal is to to search profiles and get the profile based on email and name. Thanks,Shaz

1
Brian Turcotte
Community Manager
1 day ago
R
Contributor I
rayhanahmed0121Contributor I
asked in Campaigns and Flows

Archive a sent Campaign using API

Hi all, I’m building an automated software which will end up sending quite a few campaigns however I do not want to cloud the campaigns tab. Is there anyway to archive a sent campaign? I’ve tried using the “update campaign” endpoint with “archived”:true in the attributes section but to no avail. Any help would be much appreciated!Thanks,

1
Brian Turcotte
Community Manager
1 day ago
A
Contributor I
AzimehContributor I
asked in Integrations and Reviews

Reviwe request- Klaviyo + Reviwes.io

We have created a 'Request Review' flow and inserted a dynamic link from Rewive.io for product reviews into the email. The Trigger is a fulfilled order without any Filter. There is a Waiting for 12 days, and after 12 days, the Email should be sent. Unfortunately, the email is not being sent. However, the count of the waiting list is increasing, and the Flow has been Live for more than 12 days. Do you have any idea what the problem could be? Thank you."

1
Brian Turcotte
Community Manager
1 day ago
Siddique2020
Contributor I
Siddique2020Contributor I
asked in Campaigns and Flows

klaviyo Postcard flows

The customer from us uses klaviyo for his shopwar shop. So he has all delivery adresses. Now he want to setup different workflows where his customers are getting a postcard instead of an email. Could please give me suggestions?

5
ebusiness pros
Partner - Silver
1 day ago
J
Contributor I
Jenn_CContributor I
asked in Email Templates and Coupons

Prevent Klaviyo generating hundreds of dynamic discount codes in Shopify

Hi, I’m hoping someone can assist.  I have a Klaviyo Newsletter Signup form on my website that triggers a Klaviyo welcome flow. The form generates a dynamic coupon code for a customers first order which is then sent to them in their first email. My issue is that Klaviyo is setting up 600 coupon codes in my Shopify every day, despite my store only being new and having a couple of signups and coupons sent out daily. At this rate, I am going to use up my shopify discount limit very quickly. How can I prevent Klaviyo generating any further codes until the existing ones have been used, or not generating so many? I’m assuming it’s because they have a 30 day usage period so new codes need to be generated each day with a new expiry date one day later than those produced the day before, but I don’t need anywhere near 600 producing daily at this stage. Thanks!

2
J
Contributor I
1 day ago
C
Contributor II
chambanContributor II
asked in Campaigns and Flows

Teext box is gone

Hi.I am trying to edit a campaign but the text box to edit a section is not there anymore. It was replaced with source code. Please help.

10
JessFosnough
Expert Problem Solver II
1 day ago
F
Contributor I
FannyperretContributor I
asked in Analytics and Deliverability

Question for Yahoo requirements

HII want to respect Yahoo and Google requirementsI already did DMARC for my srore with Go Daddy and ShopifyI want to set up the things for Klavyio, I watched a tutorial and didn’t do anything yet but I don’t understand why in this case it’s ‘pending’??? I just watch the video and didnMt do any changeAlso is it easy to do all the things? or should I hire someone?Thank you 

1
kaila.lawrence
Community Manager
1 day ago
A
Contributor II
ArtOloContributor II
asked in SMS

Clarification Needed: Business Category for SMS Use

Hello Klaviyo Community,I hope this message finds you well. I am reaching out for some guidance and clarification regarding the use of SMS services with Klaviyo. My brand, which specializes in underwear and accessories, seems to have encountered a limitation regarding the use of SMS features within Klaviyo. According to the platform's policies, SMS is not supported for brands in certain prohibited industries, including sex, hate, firearms, and tobacco.I want to emphasize that my company operates solely within the fashion and personal accessories sector, focusing on providing high-quality underwear and accessories. Our products and brand messaging are centered around style, comfort, and inclusivity, with no content or connotation related to the prohibited industries listed by Klaviyo.Given this, I am seeking advice on how to resolve this misunderstanding so that we can utilize SMS marketing to engage with our customers effectively. Has anyone here faced a similar situation, or could off

6
kaila.lawrence
Community Manager
1 day ago
A
Contributor I
AislingFContributor I
asked in Lists, Segments, and Profiles

Trying to set up sunset segment, but only 3 in it and they've both been active this week, there must be somthing wrong with my definition.

I’ve tried to follow this guide to set up a sunset segment, https://help.klaviyo.com/hc/en-us/articles/360017518492  but  I must be doing something wrong with my segment definition, I have followed what the guide suggests  using 90 days in stead of 72 days. But when the segment is created there are only 3 people in it. I also cannot find the property suggested “Created a profile” so I used “subscribed to email” instead. Any help very welcome ? 

3
kaila.lawrence
Community Manager
1 day ago
G
Contributor I
giannisgzContributor I
asked in Integrations and Reviews

Klaviyo GTM server side question

Hi. We are setting up server side GTM.In Klaviyo events card there are:Private APIEmailKlaviyo User IDetc.All good but what is the Klaviyo User ID and what we need to put there?Anybody done this? 

0
G
Contributor I
1 day ago
A
Contributor I
Anita.UnalomeDesignContributor I
asked in Campaigns and Flows

First purchase anniversary flow not working

I’m having an issue with the 1st purchase anniversary flow. I can’t figure out why the “conditional split” puts every customer in “Waiting”… I used Klaviyos template to create the flow.It has been active for over a month and no email has been sent yet. Any ideas of why this might happen?  

7
A
Contributor I
1 day ago
B
Contributor I
BravoContributor I
asked in Sign-up Forms

is it possible to get a signup link to newsletter?

Can I make a link/QR-code a person can scan, and then they can signup directly to newsletters.

3
J
Contributor III
1 day ago
A
Contributor I
abhijithvsContributor I
asked in Integrations and Reviews

How to change Logo for OAuth 2.0 ?

Hey Klaviyo Community and Team,I have created an OAuth client in www.klaviyo/com/oauth/client and generated a Client ID and Client Secret and used the same to connect to Klaviyo from my app. But whenever I do so, I am getting the default OAuth 2 logo in the Authorization page and I couldn’t find where I can change this logo to my customized logo. Can anyone help ?The Image Logo here​​ 

0
A
Contributor I
1 day ago
S
Contributor I
Sergey KostenkoContributor I
asked in Campaigns and Flows

Differentiating between repeat customers buying new products and customers buying the same product in flows

I am creating a post-purchase flow, and I need to send 3 types of thank you emails:For brand new customers For repeat customers buying the same product For Repeat customers buying a new product.The way I am thinking of structuring it is this:Conditional split - Placed order equals 1 over all time.YES - Email 1, for brand new customers.NO: Trigger Split - Items contains product A - checking if the order has Product A        YES - Conditional split - Ordered product A is at least 2 over all time where name equals ProductA - checking if the product A has been ordered more than 2 times              YES - Email for repeat customers buying the same product              NO - Email for repeat customers buying a new product.        NO - Trigger Split - Items contains productB                                       YES - Conditional split - Ordered product A is at least 2 over all time where name equals ProductB                              YES - Email for repeat customers buying the same product

0
S
Contributor I
1 day ago

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