Solved

Klaviyo Get Campaigns API failure. I am using the `2023-08-15` of Klaviyo API to get all the campaigns. (https://developers.klaviyo.com/en/reference/get_campaigns) I am making paginated requests, using the “next” url in the “links” object. At one point, the API is failing with `400` status code & returns{'errors': [{'id': 'a7fdaa68-1add-4536-91ff-63096728544a', 'status': 400, 'code': 'invalid', 'title': 'Invalid input.', 'detail': "'NoneType' object has no attribute 'tzinfo'", 'source': {'pointer': 'options_static'}, 'meta': {}}]} I am able to get all the campaigns using the deprecated `v1-2` API, so the API keys is fine. (https://developers.klaviyo.com/en/v1-2/reference/get-campaigns) 

I am displaying different product variant titles in an abandoned cart email but when a product has no variant, it displays "Default Title" where the variant normally goes. How can I hide this?

try {    $body = array(        'email' => 'test123@.net',        'first_name' => 'test123',        'phone_number'=>'1234567898',    );    $response = $klaviyo->Profiles->createProfile($body);    print_r($response);    } catch (\Throwable $th) {    print_r($th->getMessage());}  but getting this error i check my api and filed they are correct but still i am getting this error[400] Client error: `POST https://a.klaviyo.com/api/profiles/` resulted in a `400 Bad Request` response:{"errors":[{"id":"8fbddd01-a6ce-4675-bdbd-5e987bea6685","status":400,"code":"invalid","title":"Invalid input.","detail": (truncated...)

Hi,Good day. I am using Create Profile to create list of our customers. Although I cannot see a subscription response after a successful validation. Does the subscription need to be paid so it will display on the response? Is there any available checking for duplicate emails instead of ids? Thanks

If I’m selling a single digital product on my website, will Klaviyo be enough to act as a CRM or will I have to integrate a CRM to fill in the missing pieces? For instance, if I run paid ads that result in a sale, will my cart software (SureCart) be able to get this info into Klaviyo without a CRM? How does the data go from cart software/payment processor to Klaviyo when the sale has nothing to do with an email or SMS campaign?  

Hello Klaviyo Community 😎 Is there a way to have more control when using the Product Feed? For example, I want to:Setup a recommended product feed to show ‘Products a customer may also like’. Base recommended products on the same collection (Shopify) as the items a customer has previously viewed. Or/and be able to choose specific products to recommend based on previously viewed items?  Many thanks!Michael

Recently it was announced that the WordPress plugin TrackShip now integrated with Klaviyo. Happy days, I thought! So as a user of TrackShip I integrated it into Klaviyo ad I rebuilt all my Order Tracking and Post delivery Flows to utilise the data imported from TrackShip and everything was working perfectly. So much so, that I closed my Zaper account as I no longer needed it to transfer shipment tracking numbers from WooCommerce to Klaviyo.However, the integration seems to have disappeared from the list of platforms that Klaviyo integrates with and it has totally messed up my flows, not to mention having to go back to the complicated (and expensive) Zapier solution.Can someone tell what is going on? Thanks in advance.

We’re having problems getting out emails to consistently and successfully deliver to Mimecast. Have read on article that suggests to remove open and click tracking as mimecast doesn’t like that, not ideal, but wondering if it’s worth trying to build up successful deliveries and then turn tracking back on when we have built up successful delivery.If we turn tracking off - is that for all campaigns or can it be done campaign specific?Any other suggestions to try?

Hi there,I’m using the theme “Taste” and have added Klaviyo reviews to our product pages. Both the Star Rating and the Feature Reviews section. I have one test review in the account and when I’m in “Customise theme” the star rating comes through and so does the featured review; however when I go to my live site after I've published the changes there are no reviews. I’ve checked all my settings and have checked multiple forums for help but no luck so far! Thanks

On our website, we offer two currency options: 'CAD' and 'USD'. I recently examined one of our campaigns where the "Placed Order (aka Total Revenue)" amounts to $400. This amount is actually the sum of two recipients' purchases—one from the USA and the other from Canada. These recipients made purchases totaling USD 140 and CAD 260. Klaviyo is not performing any currency conversion before adding these two different currencies amounts to show as "Placed Order (aka Total Revenue)" of the campaign. It's simply adding two different currencies together. And also displaying it as $XXX.XX for each campaign which is not right because the "$" sign means USD but it's actually the sum of two different currencies.In Klaviyo, when the "Placed order" WooCommerce event occurs, Klaviyo is capturing two different currencies on events (as per geos). Klaviyo is not performing any currency conversion, nor does it convert currencies when displaying the total "Revenue" of the campaigns.This leads me to a que

Hi,When using the /metric-aggregates endpoint and settings the ‘by’ and ‘sort’ parameters to ‘Campaign Name’, I am still seeing flows in the API response.Request:{ "data": { "type": "metric-aggregate", "attributes": { "metric_id": "UZ9CLT", "measurements": [ "unique" ], "interval": "day", "filter": [ "greater-or-equal(datetime,2023-08-01T00:00:00.000Z)", "less-than(datetime,2023-09-01T00:00:00.000Z)" ], "page_size": 500, "page_cursor": "", "by": [ "Campaign Name" ], "sort": "Campaign Name" } }}Response contains: Those are Flows as you can see in the UI screenshot here: Is there something wrong in the way we request this data / why do these flows show up when requesting emails? Thanks! 

I am hoping to get some help integrating / connecting my client’s Klaviyo account with their ReserveBar custom storefront. ReserveBar has stated that need a webhook endpoint but the only way I can see to get an webhook endpoint is through flows. However, I want the flow’s trigger to be something like an abandon cart from ReserveBar itself.  Does anyone have advice on how I can do this? Or how/what I need to communicate to ReserveBar to get the proper pieces of information to do this integrate? 

I’m new(ish) to Klaviyo - I’ve sent three broadcasts/campaigns and I’m shocked by the amount of bounced emails. All are soft bounces with the error: 554 5.7.0 Blocked Thing is...I’ve looked at the list of subscribers and I know for a fact that there are over 30 on there that would want to hear from me.Is it advisable to reach out to them using a different way?  What to do about this?Any help / advice would be appreciated.Many thanksTanya

I want to create a price drop trigger for a flow but none of my products are triggering.I’m using a Magento 2 integration. I’m noticing that the special_from_date field has the date the product was added to the site but it isn’t something that our erp updates (which is a non-issue everywhere else because the Special Date is always active)Does the Klaviyo price drop trigger relay on some change in the special_from_date attribute?

Hello,I am aware that when creating forms we can select in targeting if we wish the form to be hidden for already subscribed users.On one of our websites, though, all the forms are not showing up, not even from incognito, but they will from another device. Trying to kill the cookies manually wont help as they get rebuilt when the session is re-initiated.Can I have some support on this? Check out as an example on https://skincare.fieldsofyarrow.com/ the subscribe button on the top right of the menu header. There should be a form inside the popup. That form doesn’t appear for us, unless we are logged in in wordpress which I think overrides this hiding functionality.Thanks for any feedback and helping troubleshoot 

Before you ask I have read every discussion on here. I have reached out to Klaviyo support but there is no resolution to this. I have attached the code snippet Klaviyo advised me to use and I have tested the metric by going to my homepage an entering the email. My viewed product and Active on site are both working but not the bloody “add to cart”. I don’t know what to do and I really feel this is too valuable not to persist with finding an answer to. Can anyone please help? Thanks screenshot attached 

After leaving a review, can the user edit it? Do they need to follow the initial review request, or can they just go to the purchase product?  If editing is possible, can they edit the review that has not been approved yet? thank you,steve 

Hi team! I use OneTrust but not with autoblocking as we rely on manual blocking. However, I wanted to explore, how can we enable manual blocking of _kla_id if user denies the consent? The JS app toggle when disabled and Customer preference set to ‘Collect after consent’ still seem to be dropping the cookie from Klaviyo which needs a solution. Please let me know if there is any workaround in place!

Hello!I’m trying to set up the Add to Cart metric in Shopify so that we can trigger abandonment emails earlier than the standard Abandoned Checkout metric. I followed the instructions, but nothing has worked (including the backup code snippets). I think I’ve identified the problem - our “add to cart” buttons don’t follow the typical formats laid out in the article. Rather than using a standard ID or Class notation, the code looks like this. <button data-product-id="8396610928919" data-checkout="cart" data-soldout="Sold out" data-adding="Adding..." data-added="Thank you!" data-checkout-link="https://www.futurefans.com/pages/shopping" name="add" type="button" tabindex="0" spellcheck="false" data-pf-type="ProductATC2" class="sc-ddnlvQ fgflow pf-13_">Add to cart</button>We have a few “add to cart” buttons throughout the site, and they all differ slightly on the “class” portion (even for the same product). Any tips on how to adjust or place the standard code differently? Thanks!

Hello everyone,I'm seeking clarity on the specific use cases for our WELCOME FLOW. If a profile status is marked as "never subscribed" on Klaviyo because they provided their email during checkout only, will this profile still enter this flow if they subscribe later through the sign-up form linked to my newsletter list?Thank you for your insights. 

HiWe are using legacy API to track addToCart and placeOrder eventshttps://developers.klaviyo.com/en/v1-2/reference/track-getGET request to https://a.klaviyo.com/api/track We are getting successful response from API but events are not visible in klaviyo example: Call we are using on place order a.klaviyo.com/api/track?data=eyJ0b2tlbiI6IlJ3Zj...… So, implementation is OK but why metrics are not visible ? 

Hello Klaviyo Community,I'm currently working on a system where I aim to synchronize and manage customers from Klaviyo lists. My question is: Is it possible to retrieve information regarding whether a customer is included in a list and when they unsubscribe? I've already tried subscribing to metrics, but there have been instances where the metrics weren't triggered and the customer wasn't updated. Also tried fetching all customers from a list but then my customers in DB have still status that they are in the lists, because i don't receive the ones who unsubscribed. Additionally, I would like to update consents (including profile properties) for customers. I was thinking about sorting profiles by the "updated" timestamp and updating subscriptions and properties based on that. Can I rely on this method of sorting by updated timestamp, or is there a better approach that I might be missing?Thank you

Good afternoon, how are you?At work we developed a backend solution based on Klaviyo API integration. We create several metrics and log the events corresponding to each one. Now we must export the information registered in Klaviyo to Looker Studio. Due to project requirements, for each metric, we need to know how Klaviyo does the calculation to obtain the value shown in the “Attributed revenue” section, that is, we need to know what Klaviyo takes into account to assign the income of an event to each metric is it possible to obtain this information?Thank you very much in advance for your time and help. Greetings.  

Hi! Wondering if there’s a way to pull a report of all of the metrics in our account based on usage. I know we mainly use a handful of metrics and the rest are occasionally used or likely never used and just sitting in our account. We’re nearing our limit and I’d like to get rid of the metrics we don’t use but I don’t want to make a guess or go on a needle in a haystack hunt to find those. Is it possible to pull a metrics report and see what is unused?

Hello, my question is the following, I want to make a custom event, send_email, I added this event through an API, the idea is that an email is sent through a flow every time that event is triggered, the problem lies in the configuration of the flow or somewhere that the email is never sent and I have no way to check if it was executed or not, I attach the images of the postman, flow and the event. Thank youPostman:Flow: Event :