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Hello! Total newbie here, so apologies in advance if this is a silly question. I am trying to create a conditional split in an e-mail flow and I’m unable to find “Message” under the properties dropdown list; I am essentially trying to trigger an e-mail #2 when a subscriber does not open e-mail #1, but I’m not sure if I’m missing something that is preventing “Messages” from showing up under the where field:Trying to have “Message” under this field to connect to my e-mail IDNothing shows up under property list?I manually typed in “Message,” would that even work?! Haha. Thanks for your help, everyone! 

Hi,Is it possible to trigger a pop up or sign up form once a customer adds an item to their cart?

Hi! I created a new tag in Shopify and after re-importing historical data in Klaviyo I am able to see that tag pop up in Klaviyo’s segmentation tool. However, when I run the dynamic segment only a few individuals are being pulled, when 20+ individuals should be. Do you know what could be causing this? Also, how often do dynamic lists in Klaviyo refresh?

Hi everyone, I have an abandoned cart email flow set up with both a button and a hyperlink. What’s confusing me is there are two different redirects within them, and I’m unsure why? Also does anyone know how to test this type of flow before fully going live? Thanks Klaviyos!{{ organization.url|trim_slash }}/cart?wck_rebuild_cart={{ event.extra.CartRebuildKey }}{{ organization.url|trim_slash }}/cart

Hello, I have a few customer profiles in Klaviyo with some order details that I would like to be changed. These order details are mainly build up through testing the Shopify shop before we went live. Ideally I would like to delete the order details for a group of specific customers (test group) and keep their profiles.I tried to delete the customer in Shopify to see if this would affect the order history in Klaviyo, but it seems to have no effect.Probably my line of thinking is not how it should, so please advise what you’d do.What happens when I delete these profiles from Klaviyo and when they return as customers? What does this do with the historic order details?Many thanks,Wouter

I’m updating our Back in Stock flow, which already has the standard event triggers to pull in the correct featured image and product name for the back in stock item.  What I can’t figure out, is how to do the same thing but instead show the 2nd image in Shopify. How can I do this? 

I'm new to klaviyo so have set up a test flow with 4 personal emails before going live.This is triggered by a list so I set it live and back populated so the first email went immediately (2pm gmt time on Thursday)I scheduled the 2nd email, with a conditional split, to go 1 day later after 10am (Europe/London time) so expected to receive them at 10am today (Friday) however, its now 2 and half hours later and still no email? All four emails are showing as waiting in the conditional split and the second email is yet to be sent.why would this email not have been sent yet?Fyi Ive turned off smart sending just for the test so I can send the messages all within a day of each other and will put it back on when going live.  

Hi Klaviyo Community,  I am setting up our back in stock email flow and have ran into an issue. When I preview my email with the Subscribed To Back In Stock data source, it isn’t pulling the product image URL property, so I can’t insert an image of the product into my back in stock emails. Please see below (have censored some info)  

I have 2 questions if anyone can help. i search did not find any reasonable answers. 1 ) We would like to intergarte a custom build app ( mobile and web ) with klaviyo. is it possible ? i only see intergration options with a list of apps.  2 ) Also how can authenticate klaviyo to send emails through my domain instead of sending onbehalf ? ( like SPF etc ) thanks 

In our ecom shop we saw that at the beginning of every month (1-3.) we are having a super high conversionrate. this is why we want to create a flow which send emails to those that didnt buy any product yet and are in a specific list/ segment. these kind of mails shall be send out only once to those that are on the list and only on the 1. or 2. of the upcoming month.f.e.- you sign up for newsletter on the 10.- you dont buy→ You get an email on the 1. the upcoming month.any suggestions?

Howdy!Is it possible to set custom varibles tough the templating language like this?{% if <condition> %} {% variable_name = <some value> %}{% else %} {% variable_name = <some other value> %}{% endif %}That would be extremely useful to not have to duplicate large chunks of templating code.If that is not directly supported, is there any hack for achieving a similar result?

We are a bike shop, and we would like to set up a service notification for a few things. Our POS is Lightspeed. First off is this even possible? And can someone point me in the right direction. SMS we want to send:Reminder of upcoming appointment. Confirmation of appointment. Notice that job is finished.Thanks!

Now, my data has many many emails and I want to schedule them to be sent automatically. For example, my data has 1000 emails, I want to send 100 emails today, 400 emails the next day, and the rest of them the day after tomorrow. Please guide me to do that. Thanks to you!

Hi all.Sorry if the title doesn’t make much sense. It’s difficult to sum up.This is what I want to achieve…Imagine a customer views a 3 different (digital) products. I have free samples for them all but only want to send one free sample. I want it to be randomly decided. This would be a link in an email flow to a download.I want klaviyo to look at what was viewed and do something like this...If a customer views only 1 product, they will be sent a free sample for that.If they view 2 products, they will be sent a sample for one of them (randomly)If they view 3 products, they will be sent a sample for one of them (randomly)and so on for how many products they viewed.Is this possible to configure? Thanks for any help.

Hi! I have shopify and Klaviyo connected and need assistance with segmentation. I am trying to send emails based on at least 2 categories or collections. Only 1 item from both collections appears when I select; placed order and then items. The only thought is the 1 item pops up because that is the only purchase i have had yet. I want to create a segment and automation for when people buy. Do I have to wait until at least 1 purchase is made or each item? 

I cannot contact support so im asking here. I created a popup email. it says that its enables but its not showing on my site. https://scorpioqueen-wholesale.myshopify.com.  Can someone please check it and also tell me how to add the javascript. 

I have an active flow and email is set to run tomorrow but I want to move it to a later part in the sequence.  I have a list waiting for the email to be sent, if I move it will it break the flow? 

Hi there.I am a bit confused about collecting consent for SMS which I will describe below.I have a form that confirms opt-in for SMS that only shows up on a mobile. This is easy to configure because of the special "Subscribe via SMS" action button that you can put in mobile only forms. So people click that button on their mobile, they get sent a text message asking them to "Join" the list. That problem I have is this...I have the same setup on a desktop. I have the same sort of form but it only shows on desktop. People have to manually type in their phone number to sign up for SMS and press "Send me texts". But I don't know how to get their consent for the list it sends them to this way. I've tested it with myself and nothing happens asking me to confirm my sign up on my phone. If the list they are configured to join has "double opt-in" checked or "single opt-in" checked, they just join the list anyway. So it appears to not matter if I have double or single opt-in checked.I hope I expl

I’ve contacted Klaviyo support but the link they sent wont allow me to create a stand alone page for newsletter sign up and have searched through this feed too and although it is helpful its doesnt allow me to do exactly what I want.I’ve created a page on shopify which I want to have a nicely designed sign up. The reason I want to create on a stand alone is to link of IG and Facebook storiesIt seems that you have to adjust the code of your shopify site if you want to to this, but I have no idea where to add this, I’ve looked at the <> at the top of my shopify page but I would even know where to add it, where to find it when I go into ‘edit code’ section within my theme<div class="CodeSnippet__CodeArea-sc-1117omd-0 EbDiW EmbedCode__StyledCodeSnippet-sc-qkf27p-1 jLPHuS" style="text-align: center;"></div><div class="CodeSnippet__CodeArea-sc-1117omd-0 EbDiW EmbedCode__StyledCodeSnippet-sc-qkf27p-1 jLPHuS" style="text-align: center;"></div><div class="CodeSn

Is it possible without custom dev work to send phone numbers collected via Klaviyo forms to Attentive and trigger a text message?

How long does a typical custom integration take?  I am interested in integrating Klaviyo with our custom site and would like to know how many hours other developers have taken to fully integrate. Thank you!

Hi, team-When creating a bulleted or numbered list, it doesn’t seem to adopt the format i’ve set for the block. This includes color, size and font. Is there a workaround to streamline the look and feel of bullets and numbers?Ken

I could only find older answers to this, or ones relating to sms not email.When customers use their account pages on our site to unsubscribe, I need to synchronise this with their Klaviyo profile.I have tried doing this with /identify, /profile and even the /exclusions endpoint. None of them actually work. Although the requests go through fine, the profile consent status stays the same.I have tried setting $consent to an empty array, to false, to null, to ‘None’ and all sorts of variations. I have tried sending ‘email_consent’ => false, ‘$email_consent’ => false, to ‘None’, to null and all sorts of variations on that, too.Each time the custom ‘updated’ property of the profile is set to the timestamp of the request, so I know it got through, and they’re showing as HTTP 200, returning a 1, all good. But no changes to the profile’s $consent.How do I actually go about doing this via API please?

Hi I set up a flow triggered by a date property, and the Target Date Delay appeared automatically and I cannot get rid of it. I also cannot move it, nor can I move conditional split or time delays before that tile. I figured out in the end how to create the flow I wanted. But I’m just worried if I misunderstood that Target Date Delay. (If it’s just an anchor point, why do I have to "Wait Until” that date to send email, and if I don’t want to do anything after that date why can’t I get rid of it) 

Hey! I am trying to find the number of unsubscribers for the month of September. Do I create a list? Or is there an easier way to see this? Thank you!