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Sign-up Forms

Get advice on building and designing signup forms that convert.

  • 1,253 Topics
  • 3,465 Replies
Dov
Dov
solved this question

Webflow/Klaviyo signup form integration

Hi @Aviva Mael,Thank you for sharing your question with the Klaviyo Community.The simplest solution is to embed a Klaviyo sign-up form on th...
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shoshana.antunes
Rank
shoshana.antunes
started this topic

How to change the list that your Klaviyo form is pointed to

Signup forms are an extremely useful tool when creating an on-site experience for your customers! You’ve worked hard to design the perfect f...
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ashley_mcdermott
Rank
ashley_mcdermott
started this topic

How can I add an embedded form to a page on my Shopify Store?

To add a Klaviyo embedded form to your Shopify website, head to your store’s Pages (e.g., YOUR-STORE.myshopify.com/admin/pages). Then, selec...
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1253 Topics
H
Contributor I
Heather KnafsContributor I
asked in Sign-up Forms
Updating Birthday Field

Hi,We have not previously been collecting birthday information, but would like to start birthday campaigns in the new year. How do we let our current newsletter subscribers update their birthday information? Is the best way to create a new form, funnel people into that, download the CSV and then reupload it to our newsletter list? Is there an easier way? Also, would you recommend putting the form just in our regular email promotions?Thanks,Heather

101
Taylor Tarpley
Community Manager
3 hours ago
J
Contributor I
JLR23Contributor I
asked in Sign-up Forms
Additional Characters Added to Anchor Link After Sending

Hello, I’m trying to send an email that encourages people to register for early access to our sale via a sign-up form. I’ve created the email, as well as the sign-up form and list, and that all seems to working fine.As per the instructions I found on the Klaviyo Help Centre (below), I’ve added a Targeting By URL anchor link (which I’ve called #BDEarlyAccess) in the sign-up form. Here’s a screenshot of my anchor link:  When I enter the full URL (with anchor link) into my browser, the sign-up form appears, so I know that’s working. I’ve added that same link to the relevant CTA buttons in my email. When receiving the email as a recipient, however, upon clicking the CTA, additional characters are being added into the URL (although still finishing with the anchor link), and the sign-up form isn’t appearing. See below: Please can anyone advise? Thanks in advance! 

81
P
Problem Solver III
9 hours ago
C
Contributor I
cpualeiContributor I
asked in Sign-up Forms
Why am I receiving an empty response object after successful Klaviyo signup via Klaviyo API?

I’ve successfully integrated the Bulk Profile Subscription API into my codebase. When I enter an email and submit the form, Klaviyo profiles displays my most recent submission. While the submission/signup is successful, I STILL receive an empty response object. I want the response object to contain information which I can use to tell the user they have successfully signed up.

122
C
Contributor I
20 hours ago
I
Contributor I
IconContributor I
asked in Sign-up Forms
How to fix a distorted embedded form?

I've included a Klaviyo embedded form on my password page until I reopen. The PC version seems OK; however, the mobile version is distorted. The forms are selected to display in desktop and mobile with 100% width. Please, could someone take a look and tell me how to fix it? site: www.stylezzle.com  Thanks in advance! 😀

226
M
Contributor II
22 hours ago
D
Contributor I
dmarksbooseContributor I
asked in Sign-up Forms
"An error occurred when submitting. Please try again later." on

Hi there - My sign up form is suddenly getting this error “An error occurred when submitting. Please try again later.”. All integrations look to be okay, as well as all sign up form settings. Grateful for any advice! 

616
L
Contributor I
1 day ago
C
Contributor I
Csaba PallagContributor I
asked in Sign-up Forms
Embedded form sometimes doesnt load on Wordpress site

Hello!We have a page on our website where we embedded one of our Klaviyo sign-up forms.At first it worked without any issues, then we started noticing that sometimes the form just doesn’t load. This happens randomly on both mobile and desktop browsers, we couldn’t find any patterns relating to this occurrence.When the form doesn’t load, you can only see its borders, as seen in the picture below:Since the content doesn’t load, the borders appear as a white line.Once the page is reloaded, the form functions as it should.This is a major issue since our site visitors have no way of knowing that there should be a sign-up form where the white line is. Therefore, they will probably not reload the page and thus won’t submit our form.This is the page in question:https://mynds.ai/ingyenes-konzultacio/Could you please provide some form of solution or an explanation as to why this happens?Thank you in advance! 

363
M
Contributor II
1 day ago
F
Contributor III
FabriceContributor III
asked in Sign-up Forms
Missing "Resend Confirmation Email" Link on Signup Form Confirmation Page

Hi Klaviyo Community,I’ve encountered an issue with the confirmation page for a signup form I created in Klaviyo. Unlike the confirmation pages in the Consent Pages section, which automatically include a "Resend Confirmation Email" link, the confirmation page generated by my signup form doesn’t show this link.This is causing confusion for users who may need to resend their confirmation email. I've checked the settings, but I can’t seem to find an option to add this link manually to the signup form’s confirmation page.Has anyone else experienced this issue? Is there a way to enable or add the "Resend Confirmation Email" link to a signup form confirmation page?Thanks in advance for your help!  

193
ali786
Problem Solver IV
4 days ago
G
Active Contributor IV
GV123
asked in Sign-up Forms
Pop up form issue - cannot reliably exclude current profiles

I have encountered a persistent issue with pop-up forms. Despite setting the forms to exclude existing profiles in my database, the forms are still being displayed to them under certain circumstances. Klaviyo support has clarified that their system cookies visitors when they click a tracked email link or fill out a signup form. However, the exclusion settings don’t seem to cover all scenarios, such as:Profiles who are unsubscribed but still exist in the database. Incognito or multi-device usage where cookies don’t persist. The inability to check profile status via API before showing the form.Has anyone successfully implemented a workaround for this, such as leveraging custom scripts, third-party tools, or advanced segmentation? I'm open to solutions that involve modifying the behavior of forms based on user profile data or other creative strategies to ensure existing profiles never see these forms. Any guidance would be greatly appreciated!

172
T
Contributor I
5 days ago
F
Contributor III
FabriceContributor III
asked in Sign-up Forms
How to setup a Klaviyo subscribe page hosted on Shopify site

I am new to Klaviyo and still learning. Use caseMy Shopify site is at www.example.com; I want to create a subscribe page with double opt-in and have it at www.example.com/subscribe. The Page should be hosted on Klaviyo. Later, I want to do the same for account registration (user journey 100% handled via Klaviyo). What I’ve doneI integrated Klaviyo and Shopify, the sync is working. I setup the “Subscribe page” (Settings/Consent Pages) with double opt-in. The flow started asking me to create a new list and I believe I called it ‘New Subscribers”. I am not sure because there’s actually no way to see what list is connected to “Subscribe page” if any.Side-note: the line-height is off in some pages for block elements but you cannot modify it or inject css it seems. Is there a builder somewhere with a html/css view?Where I am stuck and confusedI understand I could create a standalone sign-up form and embed it in Shopify (learned after doing the whole “Subscribe page” flow that was part of the

396
chloe.strange
Community Manager
5 days ago
F
Contributor III
FabriceContributor III
asked in Sign-up Forms
Several issues with Sign-up Forms editor

Hi Klaviyo Community,I ran into several issues with the Sign-Up Form editor (latest Google chrome browser):Popup overlay hanging: happens after Publish and for special alerts (got one with 0 alert...); seems to be a bug; not a blocker, refreshing the page fixes it Mobile Preview broken: It does not work at all from a sign-up form; works fine from a Consent page Adding Fonts with variants: once you added a font, you cannot add a variant unless you remove the font (“Add Font” remains frozen in content/brand section or through “Add font” flow in form); at least expand the variants when adding a font; making a default choice for the choice is not a good practice especially for key branding elements; since it is a flow you rarely enter, you want to optimize for accuracy rather than simplicity so having a longer screen is ok; obviously it goes away if you fix the “update flow”  Idea to re-use step: it seems there is no way to re-use an existing step e.g “confirmation”; so you have to recreat

203
chloe.strange
Community Manager
5 days ago
J
Contributor I
John MenziesContributor I
asked in Sign-up Forms
Do apostrophe's in a profile's Key Values cause problems with personalization?

I’m working on a flow email based on responses to a referral form, and trying to personalize the client’s answers from a variety of fields (in the form).I’ve had luck with personalizing the first name {{ first_name }}, our showroom location {{ person|lookup:"Store Name" }}, and the Referrer’s name {{ person|lookup:"Referring Designer" }}.But I cannot get the Referrer’s company name to present correctly in the flow email -- the default is always used. {{ person|lookup:"Referrer’s Company"|default:"their company" }}The only difference is an apostrophe in the Key Value code.Question: Does having an apostrophe in the Key Values for a profile cause glitches, problems, or issues?Johnklaviyo+do-apostophes-in-profile-values-cause-problems-or-issues

211
J
Contributor I
7 days ago
I
Contributor I
IzzyContributor I
asked in Sign-up Forms
How to allow entering a different answer on a dropdown menu?

Hi there,We’re using a Klaviyo sign up form on our landing page, with multiple dropdown fields. We noticed that once an option is selected in the dropdown menu, it doesn’t allow users to select a different option anymore in case the user changes their mind or makes a mistake. If we click on the dropdown again, it only shows the option already selected (screenshot below). The only way to go back to all the options is if the original answer is deleted manually — not all users know to do this and it just makes for a confusing user experience.  Is there any way we can just make all the options visible upon clicking regardless if an option is already selected or not? We are following a strict layout and there are a lot of options in some of the fields so I’m afraid a radio buttons are not preferred.

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M
Contributor I
7 days ago
F
Partner - Silver
FreddyangeloPartner - Silver
posted in Sign-up Forms
Feature Request - Allow Klaviyo forms to create events when submitted

Klaviyo forms only allow subscribing submissions to one list. That has a whole range of problems: Subscribed to list trigger only works the first time someone subscribes, so running specific campaigns with perks existing subscribers also need access to, is not possible.  If added to a new and unique list, you will have to manually merge lists if you’re keeping a “main list” for all subscribers.  If you use Klaviyo forms to send gated content, you will have to make unique lists or risk existing subscribers not receiving. You can’t use Klaviyo forms for signing people up to ongoing events, since you would have to build a maze of workarounds to store event data in attributes and trigger emails from segments. And many more like these. Everything could be fixed by simply allowing Klaviyo forms to trigger an event when submitted. Just like every other third-party form tool can or already does. Zapier allow all third-party form tools like Typeform to trigger events when submitted The Facebook

1644
Jessica eCommerce Badassery
Partner
12 days ago
L
Contributor I
lukasburdaContributor I
posted in Sign-up Forms
Sign Up not sending mails to the list

I was trying to set up a Sign-Up Pop Up that should send the emails (that would sign up) to the Newsletter list. It is not there; I found it in the “Profiles” list. Do you have any idea what I did wrong?

201
ArpitBanjara
Principal User I
13 days ago
L
Contributor I
Lstuart98Contributor I
asked in Sign-up Forms
Pop up not gathering emails and not sending through to success page

Hi team, I have created a sign up (pop up) form, and the form pops up on my website.  However after entering the name and email, and clicking ‘submit form,’ the form closes, the customer is not sent to a success page (even though I have one set up), and their email has not been added to my list.  I have checked, and the action of the button is ‘submit form,’ and the after submit is ‘show next step,’ The customer also does not receive any confirmation emails thanks !

271
D
Partner
16 days ago
S
Contributor I
sbmbolinContributor I
asked in Sign-up Forms
POP-UP FORM NOT SHOWING ON WIX SITE

I’ve tried several time for hours now, and i’ve tried searching what i am doing wrong. I wanted to move from an embedded form to a pop-up form. So i deleted the embedded form. But i cannot get the pop-up form to work!!!!

232
ArpitBanjara
Principal User I
16 days ago
E
Contributor I
ERHatROContributor I
asked in Sign-up Forms
Change Button Appearance

Hello!I need assistance changing the appearance of my SMS sign up button. Currently it looks like this:I would like for it to look like:Any help would be greatly appreciated!

181
stephen.trumble
Community Manager
19 days ago
A
Contributor I
AlessandroBestwayContributor I
posted in Sign-up Forms
Klaviyo Form according to auto-blocking cookie

Hi communty i want to share with you our solution/workaround to show klaviyo form when auto-blocking cookies is in place.by default, forms won’t appear until user accepts cookiesin our CMP we set autoblocking enabled but with set up an exception for domain static.klaviyo.com Klaviyo Js is set as necessary script It seems this setup enable forms even if user does not accept cookie, but block tracking (that it seems in charge to static-tracking.klaviyo.com) to indentify users and their activites If user accepts cookie both domains are unlock so user can be tracked

200
A
Contributor I
19 days ago
M
Contributor II
MelContributor II
asked in Sign-up Forms
Form with File upload

Hi, We have custom form with file upload. Where we ask for ID proof. Is there a way to send the ID proof to Klaviyo? Thank you Mel. 

310728
T
Contributor I
19 days ago
S
Contributor I
SushmaContributor I
asked in Sign-up Forms
Display "Already Subscribed" Message for Signup Forms

I am populating a popup form on my website load for subscribe the newsletter and emails.I want if a user fill the information and click on signup page then klaviyo should match if the user is already subscribed. if yes then show a msg that you are already subscribed. Pls revert on sushma.sharma@ens.enterprises

130610
K
Contributor I
20 days ago
G
Contributor I
GASportswearContributor I
asked in Sign-up Forms
Can't remove Klaviyo pop up

As soon as my client has an out of stock item, a pop up banner to register for a pre-order shows up. I’ve literally deleted Klaviyo from the shopify account. Every flow and campaign on their Klaviyo account is deleted or moved into draft. Nothing I do can remove this pop up  

242
G
Contributor I
20 days ago
J
Contributor I
Jero - CoverContributor I
posted in Sign-up Forms
Problems found with Embed Forms in shopify + share forms + share emails for feedback

Hello Klaviyo Community! This is my first post here, although I've been working in email marketing for the past 5 years.I’ve worked with several companies, mostly from Latin America, and I’ve used up to 10 different Klaviyo competitors or local alternatives.I trust Klaviyo as my No. 1 go-to email platform for Shopify stores, especially after seeing that Shopify has acquired a significant share in the company. This alignment of incentives gives me confidence in Klaviyo's compatibility with Shopify in a way other email platforms may lack.In the past few weeks, while doing extensive and in-depth work on Klaviyo for a tech store, I found a few areas that I think could be improved or seem somewhat broken. Klaviyo Embed Form Section on Shopify: I’m listing this as No. 1 because it has been the most problematic. We attempted to create a page within the store and embed a Klaviyo form so customers could subscribe for a coupon to use at a new location we’re opening next week. At first, it looked

211
chloe.strange
Community Manager
21 days ago
A
Contributor I
alinaContributor I
asked in Sign-up Forms
Embeded forms in shopify

Hello,I am trying to add an embeded form into shopify 2.0.I follow the instructions here: https://help.klaviyo.com/hc/en-us/articles/360006897412I add the app block and then copy the code of the form.But the form does not show up on the page.Can you please help?It is confusing that in shopify it says I should just paste the form ID, but in the Klaviyo form editor it says, copy and paste the whole code on the page whereever I need it… 

355
K
Problem Solver I
21 days ago
M
Contributor I
MKAContributor I
asked in Sign-up Forms
Welcome emails to already existing customer emails

How I can send the same welcome series email to the customers who had ordered my marketing emails before I had Klaviyo?

444
M
Contributor I
23 days ago
R
Contributor I
rs0865Contributor I
asked in Sign-up Forms
Back in Stock Modal Add Name Field

Hi guys,By default the ‘Back in Stock’, pop-up form just captures a person’s email.Is it possible to add a first name field?If it is, how do I do that?Thanks!

202
R
Contributor I
25 days ago
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