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Tutorial

How to personalize SMS messages with dynamic content

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Individualized SMS phone number

Hi @deltaswank, welcome to the community!Unfortunately, the only custom or vanity number you can request is a Short Code and obviously based...
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David To
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David To
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SMS "No Phone Number" Post Sign Up Form

Hey @bennyshades,Adding to all of @bettermail-Mirko’s suggestions, is your SMS message at the beginning of your flow? If so, do you happen t...
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284 Topics
Natalie Gwynn
Klaviyo Employee
Natalie GwynnKlaviyo Employee
published in SMS
How to A/B test Smart Opt-in versus other SMS opt-in methods

A/B test Smart Opt-inBecause the structure and functionality of the Smart Opt-in form is unique from other forms,  you’ll need to take an additional step to measure the impact of Smart Opt-in on your list growth. You can create an A/B test on a Smart Opt-in form to test it against a traditional SMS opt-in method, then create a segment for each variation and measure the segment growth per opt-in method.  Configure a new A/B testTo do so, you’ll first need to create a new A/B test, and assign each form variation a new hidden profile property: Open the form editor for your Smart Opt-in form. In the top left corner, select Create A/B Test. Name your test something descriptive (e.g., SMS Collection - Smart Opt-in vs. Traditional), then name each variation as the opt-in method that it will use (e.g., SMS Collection - Smart Opt-in and SMS Collection - Traditional opt-in). Select Create test. From here, you’ll be directed back to the form editor where you can customize each variation to use th

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Natalie Gwynn
Klaviyo Employee
7 months ago
danielle.garland
Klaviyo Employee
danielle.garlandKlaviyo Employee
published in SMS
Migrating from another SMS provider to KlaviyoTutorial

The thought of migrating SMS data to Klaviyo may seem like a difficult task. However, if you follow these simple steps, you will be on your way to sending SMS messages in no time. Step 1: Update your terms of service and privacy policy to include SMS languageYou may have already updated your terms of service and privacy policy before sending in your previous provider. However, it doesn’t hurt to review and revamp, as needed. View our guidance on how to:Create a mobile terms of service  Best practices on updating your SMS privacy policy Set up your SMS disclosure languageIf you would prefer a video demonstration, please view our quick tutorial on Creating the Mobile Terms of Service. Step 2: Recreate any flows and forms from your previous provider in Klaviyo This is an important step to ensure that you have all relevant information in your Klaviyo account, prior to your current SMS platform account becoming inaccessible.Keep in mind that all flows, with the exception of the welcome flow

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Active Contributor I
9 months ago
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Contributor I
emarketing2024Contributor I
asked in SMS
Unused SMS credits

The SMS campaign system is broken.I spend so much time editing my SMS msg or my recipient segment to fit in my plan and then always have 200-300 credits left at the end of the month that I can’t use.It would be great if we could create a campaign and just tell klaviyo to send to as many recipients in a segment as credits I have left will allow. The fact we can’t do this is pretty lame. Every month I’ll have unused credits I paid for but can’t easily use.Tech support solution was to import a list of 200 recipients but this both dumb and time consuming.There’s no other way? 

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MANSIR2094
Problem Solver IV
9 days ago
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Contributor I
Alaska IncContributor I
asked in SMS
Toll-free number

Hello, My toll-free number was removed by accident after verification status… is there a way to recover this information one more time? 

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chloe.strange
Community Manager
13 days ago
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Contributor I
SilveradoContributor I
asked in SMS
How to fix SMS Carrier Violation issue?

We were sending SMS campaigns occasionally with no issues, then randomly one day we started getting flagged for SMS carrier violations (specifically shaft). We reviewed SHAFT and don’t seem to to have violated any of those requirements. So were in a grey area of how and why this happened.  Also chatted with Klaviyo support but they just give the generic answers and resources which is unhelpful.There wasn’t really a difference in the campaigns to determine what could have caused why we were flagged in one and not the other. No website links, no spammy verbage, no shaft violations. We did however have consistent numbers of failed deliveries of 50+ contacts, and spam complaints around 90+. Guessing this maybe could be the reason. Were were sending to roughly a 2,500 contacts. 2,000ish failed and it has been that way since with the couple of campaigns we have tried. What is even more weird… we sent another campaign after our last campaign failed and it went through just fine with no violat

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ebusiness pros
Partner - Silver
16 days ago
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Contributor I
mewalkmacContributor I
asked in SMS
SMS Opt-In

Hi there,  I am collecting user information via ManyChat > Zapier > Klaviyo. Users are agreeing to terms and opting into SMS via the ManyChat funnel, but when their phone numbers are zapped to Klaviyo they are still considered “opted-out” and aren’t receiving the texts they were promised. Is there a way to automatically send a confirmation text to users after Klaviyo receives their number, so that they can formally opt-in to SMS and Klaviyo will recognize the opt-in? 

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Brett from Gatsby
Contributor I
24 days ago
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Contributor I
claudialopezContributor I
asked in SMS
SMS - Error sending your message test preview

Hi, So, I’ve been trying to send myself the preview test for the SMS campaign, but it keeps saying there’s an error sending the message. Can anyone help me with this?

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ali786
Problem Solver IV
1 month ago
H
Contributor I
hellothere221Contributor I
asked in SMS
SMS incentive at checkout

Hey all, wondering what would be needed to create a feature like this (screenshot attached) where there's an option for customers to get a future discount by signing up for SMS. Any help appreciated - 

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Problem Solver IV
1 month ago
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Contributor III
VinnieTContributor III
asked in SMS
Order Reminder SMS Automation

We are trying to automate an SMS reminder to all customers who have not placed their weekly order by the order cut off deadline. BackgroundNew menu released = Monday/TuesdayOrder deadline = Thursday 1.pm. Surplus item sales (one-off sale day) = Saturday What I am really trying to achieve is send an SMS to everyone that has consented, but has not placed an order in the Mon/Tues - Thursday window. Even when I back populate this, it only adds a handful of people.The biggest problem I see is that placing an order is required to enter the flow. So, theoretically, if week 1 we have 100 customers order, on week 2 only customers from this population who don’t place an order will get the SMS (where we are actually trying to send it to everyone who has consented and not ordered).  I figured back populating would solve this, but it does not. I’m at a loss for how to automate this. We’ve been doing it manually with campaigns/segments, but with Klaviyo segments updating only every 24 hours, some pe

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Contributor I
1 month ago
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Contributor I
Kris3704Contributor I
asked in SMS
SMS Link Not Working on Mobile, But Works In Template

I created an SMS message.The link within Klavyio works, but I receive an error when I click the link in the “test” text.The error says: kvy5.io sent an invalid response. ERR_SSL_PROTOCOL_ERROR I have disconnected and reconnected my shopify app.The link to my site works correctly. As shared, the link in the “edit” screen for creating SMS work fine.I have updated the SMS settings, and am using an 855 toll-free number, My message is under 100 characters.The problem occurs during the test message.Any help is most appreciated.

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Joe Kolince digital
Contributor I
1 month ago
I
Problem Solver I
Ivan3sProblem Solver I
asked in SMS
How do you update the default SMS subcribe text

Hello. I am new to Klaviyo.I recently created a full page form and embedded it as a page in Shopify. I’m using the page’s URL in a campaign to capture SMS consent. I tested the form with my cell and was prompted to send this text:“Send this text to subscribe to recurring automated personalized marketing alerts (e.g. special promotions, cart reminders) from Klaviyo Library (ref: JOIN)”My question: Is there a way to edit the ending to replace “klaviyo Library” with my brand name?

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I
Problem Solver I
1 month ago
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Contributor I
Blue_Aspen_Mike_DContributor I
asked in SMS
Passing Profile Data in SMS Links

We want to use a short link in an SMS to send users to an online survey form. In this form we want to collect the users email address along with other data but we want to pass the data collected back to the Klaviyo profile.Is it possible to pass Klaviyo profile data - like phone number - as a URL parameter in the short link sent in the SMS to be able to pass the collected data back to the Klaviyo profile?

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chloe.strange
Community Manager
1 month ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in SMS
Unlocking SMS for High-Impact Campaigns with Filson – Watch the Replay!

Thanks to everyone who joined us for an inspiring “Real Stories, Real Success" session with Filson, where Mike Swanson shared his insights on how Filson uses SMS to connect with customers and build loyalty! Filson’s journey with SMS marketing offers valuable takeaways for any brand looking to make a real impact.Catch the Full Replay!Missed the live session? No worries! You can watch the full event recording here to catch up on all the insights: Key Takeaways from Filson’s SMS StrategyHere’s a quick summary of the top insights Mike shared during the event:Building the SMS List: Filson’s approach to list growth focuses on authenticity and offering real value. They discussed some of their most effective opt-in strategies, from incentives to using key brand touch points. Crafting Engaging Content: We learned about Filson’s favorite types of SMS content—like exclusive product launches and early access—that keep customers excited without overwhelming them. Avoiding Common SMS Pitfalls: Mike

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stephen.trumble
Community Manager
1 month ago
M
Contributor I
Marketing VDKContributor I
asked in SMS
I'm having trouble uploading a CSV file for an SMS campaign

I'm using the klaviyo guide to upload the file, it looks like this: but every time I try it tells me: “There are columns missing from the selected file. Please check your file and try again.”Email Firts Name Last Name Consent Phone Country Timestamp ingvaloluisa@gmail.com Luisa  Avalo ['email', 'sms'] +18019184259 USA 2021-15-11 18:00

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Contributor I
1 month ago
hallie.ju
Klaviyo Employee
hallie.juKlaviyo Employee
published in SMS
How to personalize SMS messages with dynamic contentTutorial

Adding dynamic content to SMS messages is certainly possible using Klaviyo! Dynamic data in SMS messages is not so different from what you would be using in email messages. You can certainly use Template Tags and Variable Syntax as well as Catalog Lookup Tags!The only difference is that you have certain limitations with SMS messages:An SMS message only allows one image. In that sense, you can only add one dynamic data/variable within the SMS flow message. I would suggest displaying the first product image when showing a customer's purchased products. Related to the limitation above, you may want to limit the number of products you include as dynamic variables in the SMS message. I would suggest highlighting the first product that the customer purchased and also show it as an image . Always remember that for SMS messages, you want the message to be concise and straightforward as much as possible.Keep in mind that you can only include dynamic variables for event-based flows (e.g., when a

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ali786
Problem Solver IV
1 month ago
G
Contributor I
GuddazContributor I
asked in SMS
SMS Consent - Not mapping from Airtable to Klaviyo via Make.com

I have set up a scenario on Make.com to create a profile on Klaviyo when details are uploaded into Airtable. I have added two additional properties to the profile one being status and the second SMS Consent (consent and details will be gained from another platform - which is what is being added to airtable)  In test the profiles are coming through to Klaviyo but showing “never subscribed” for SMS (& email although less of a worry currently)  All the other fields are mapped across but SMS Consent doesn’t seem to (it’s showing as a property in the profile so is pulling through) - is there something I’m missing? (new to this so that is probable) Thanks!  

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Christiannoerbjerg
Expert Problem Solver I
1 month ago
R
Contributor I
raflferreiraContributor I
asked in SMS
Como gerar consentimento para receber sms's e notificações?

Ao programar minha campanha de envio de sms’s aparece esta mensagem: “Nenhum perfil dos grupos incluídos tem consentimento para SMS.” Como posso resolver isso?

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chloe.strange
Community Manager
1 month ago
H
Contributor I
HeatherLoveLogsContributor I
asked in SMS
SMS flow not triggering for existing customers

Hey guys, I’ve recently set up my first SMS flow and am offering customers 10% off when they provide their consent to SMS. I have a sign up form on site, which should trigger the SMS flow and send a text with a 10% off code. However, this is only working for new customers who are not currently in our Klaviyo database - if a customer already subscribes to emails and enters their phone number, the SMS flow will not trigger. I contacted Klaviyo support about this who told me it is expected behaviour as the profiles will merge, and the merge will prevent the flow from triggering. This is obviously causing a lot of CS contact and extra work for us, as well as causing bad feeling with our existing customers who are putting their phone numbers in and not receiving a text. Has anyone found a workaround to this or a different way to allow existing email subscribers to give email consent in return for a discount?  Thanks, Heather

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Prodsquads
Problem Solver III
2 months ago
T
Contributor I
teoBQContributor I
asked in SMS
Toll Free Verification Rejected

Wondering if it is possible to Request a toll-free number from Klaviyo if I don’t have a business license. I am starting a website/brand and am operating out of my own personal address with personal cell. I figure this is likely the reason my verification is being rejected.

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Prodsquads
Problem Solver III
2 months ago
J
Contributor I
JurisBibigulContributor I
asked in SMS
How Can I Use Klaviyo to Send Location-Based SMS Campaigns with the "What County Am I in Now" Feature?

I’ve been using Klaviyo for a while now to manage my email and SMS marketing campaigns, and I’m exploring ways to personalize my messages even more. I recently came across the "what county am I in now" navigation tool, which provides users with their current county based on their location. This got me thinking about how I could leverage this type of location data in my Klaviyo campaigns.Specifically, I’m interested in using Klaviyo to send SMS messages that are tailored to the recipient’s current location, particularly the county they’re in at the moment they receive the message. My thought is that by incorporating real-time location data, I could deliver more relevant and timely offers or information to my customers. For example, if someone is traveling and enters a new county, they could receive an SMS with a special offer or event happening in that area.However, I’m unsure how to set this up within Klaviyo. I’ve read about dynamic content and segmentation, but I’m not clear on how I

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Prodsquads
Problem Solver III
2 months ago
O
Contributor I
onorsContributor I
asked in SMS
New SMS subscribers don't show up in the list

Hey there!I have a problem with the SMS subscribe page:When a new lead fills out the subscribe form and clicks on “subscribe” they will not be saved in the list. In fact, they just get lost, I can’t find them anywhere. Where is the problem? I have everything set up with SMS consent, single opt-in, etc. Thanks for your help! 

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Prodsquads
Problem Solver III
2 months ago
W
Contributor I
wildeauthorContributor I
asked in SMS
success page doesn't display if SMS opt in is skipped

So if a person adds their email the SMS option pops up. But if they say no thanks then the flyout just closes without going to the success step which tells them to check their emails.I can’t figure out how to make this work. Did i break something when I removed the SMS option then added it back? 

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Contributor I
3 months ago
A
Anonymous
asked in SMS
SMS text not working.

Hello,I've been searching on the forum high and low for two days and I haven't been able to find an answer to my question. I've even emailed the support desk and am still awaiting a response. I just recently signed up for Klaviyo and have already set up Welcome and Abandoned cart email flows. I also created pop up forms for email as well as sms. The SMS pop up works fine; however, when I click the subscribe button (from my mobile device) to go through the joining process, it's not working properly. It takes me to my text messages with a pre-made join message ready for me to send. When I send it, nothing else happens, and I never receive any follow-up texts. I also am not seeing anything in my SMS list, so there's definitely a disconnect somewhere. I've followed the setup directions given, but still not working. I don't want to launch my new site until I get this working, so a quick resolution would be greatly appreciated.

9865
A
3 months ago
O
Problem Solver I
obviyoProblem Solver I
asked in SMS
How do I add an image to sms campaign through via the API?

Is there a way to add an image to an sms campaign through the api? I found a media_url field in the return data for the campaign-messages endpoint but when I try to set a value for that to update or create it doesn’t seem to work.  

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O
Problem Solver I
4 months ago
G
Contributor I
GearupContributor I
asked in SMS
SMS feature for other countries

Hi everyone,Is there any other way to use Klaviyo SMS for a country where the service is not available? I’m trying to integrate SMS to our automation flow but unfortunately the Klaviyo SMS service is not available in my region. Any recommended third party integrations or other ways to link the Klaviyo? 

9034
C
Contributor I
4 months ago
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