Accounts and Settings

Get help with managing your account and settings.

  • 650 Topics
  • 1,697 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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650 Topics

M
Contributor I
matuhyggeContributor I
asked in Accounts and Settings

price score

How can I eliminate the decimals that appear in the prices of the products of the dynamic catalogs that I use in the imails

1
Spark Bridge Digital LLC
Partner - Gold
1 year ago
J
Contributor I
jojobanxContributor I
asked in Accounts and Settings

my name displays on instead of brand name

For some reason, my actual name seems to pop up when sending out campaigns instead of my brand name, any help on how to change this to my brands name? Thanks! 

1
Taylor Tarpley
Community Manager
1 year ago
M
Contributor I
MarcMContributor I
asked in Accounts and Settings

Question about Plans

Hi, I have a question about the free planI have this months:341/250 profiles58/250 emails send0/150 sms credits I thinked when I passed 250 active profiles the free plan will end, but Im still on 0$/month, maybe bc I haven't send 250 emails this month?Can anyone explain it to me? I don't want klaviyo to stop sending emails.I just use it when ppl subscribe to my newsletter that they get a 10% code. Would be not good if they subscribe and klaviyo stops sending emails. Would be awesome to get help here. Thanks a lot guys.  

4
Taylor Tarpley
Community Manager
1 year ago
J
Contributor I
JessicaEmilyTCCContributor I
asked in Accounts and Settings

Help - I have been sending out my personal address!

Hello,I am new to Klaviyo and despite looking over my emails before sending them out, I have just realised it has been featuring my personal address in all of my emails as I work from home and have an online store. I feel so silly not seeing this before and it wasn't until my friend signed up to my newsletter that they saw it and notified me.I tried to remove the address, but Klaviyo seems to tell me I have to have something in that field. What can I do about this? 

3
Taylor Tarpley
Community Manager
1 year ago
J
Contributor I
Jedward97Contributor I
posted in Accounts and Settings

Is there another way to get more customized filter dates in the new overview Dashboard?

So Klaviyo has officially rolled out their new overview Dashboard and removed the green circle charts...Clearly they seem to think this clean look is better. But for the life of me, I don’t know why it’s now limited the filter dates to only today → 7 days → 30 days.The old overview you could filter by month, 180 days, past year, etc - that was WAY better.This is so restrictive:It give us way less control over our data at the high level and literally made it impossible to see the total store revenue and total email revenue + percentages in one view, for custom date range or previous month.Really bad move.I seriously hope this is fixed soon...

1
Taylor Tarpley
Community Manager
1 year ago
J
Contributor I
JummyContributor I
asked in Accounts and Settings

Why did I get kicked out of my account and unable to sign back in?

Hello, I was working on klaviyo for a client and when I want to preview what I did the account log out on it own and when I try to log in back the account it brings this account is inactive. Please what  can I do?

2
Taylor Tarpley
Community Manager
1 year ago
H
Contributor I
HeyBrooksyContributor I
asked in Accounts and Settings

Klaviyo not working on Chrome on Macbook Pro

Ive just signed up to Klaviyo but I cant get anything to appear when I log in on Chrome. It works on Firefox but I do everything on Chrome so I dont want to change. I’ve updated my Mac OS, updated to latest version of Chrome. All Im getting is a blank white screen. 

1
Omar
Partner - Platinum
1 year ago
C
Contributor I
Celtic ClothingContributor I
asked in Accounts and Settings

Does Klaviyo bill for suppressed emails?

Hi folks,If I have 13,000 suppressed emails in my account does Klaviyo bill me for those until they are “removed”?  If so, how do I remove them?  This has been bugging me for months and their AI bot chat support is no help.Thank you in advance. 

2
C
Contributor I
1 year ago
R
Contributor I
RyansarkhelContributor I
asked in Accounts and Settings

Cancelling my Subscription

Even though I followed all the steps, I still cannot cancel my subscription. My company has hit a roadblock with production and we really need help in cancelling the subscription 

1
Taylor Tarpley
Community Manager
1 year ago
W
Contributor I
WEB801Contributor I
asked in Accounts and Settings

Is there a way to see the IP Address for account owner?

I’m looking for data on who set up a Klaviyo account for a client.I’m hoping there’s a log that will provide the IP address of the user that set up the account. Thanks in advance for information.

1
Taylor Tarpley
Community Manager
1 year ago
B
Contributor I
b1212Contributor I
asked in Accounts and Settings

Does Klaviyo have Chat Support?

 I am new to the system and its a bit confusing, do they have a chat support system… email takes long to get a response

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Taylor Tarpley
Community Manager
1 year ago
A
Contributor II
AlipearlContributor II
asked in Accounts and Settings

Why is my account Disabled

Why is my account Disabled? We can’t use it, Please HELP, Thank you!

2
Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
AmyLFrazerContributor I
asked in Accounts and Settings

Can I connect 2 Separate Shopify Sites to my one Klaviyo Account

Hi friends,I have 2 shopify sites where I sell product. I have one for my wholesale sales and one for my retail sales. The wholesale one is a totally separate site, not a subdomain. Is there a way to have a separate sign up form for my wholesale customers- they get a different welcome sequence, etc. Thank you for your advice! Amy 

3
A
Contributor I
1 year ago
M
Contributor I
MyOrnament
asked in Accounts and Settings

Finding Best Plan for Us

xxxxx

3
Taylor Tarpley
Community Manager
1 year ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Accounts and Settings

How can I be upgraded to the owner of an account from a prior user permission?

Hi Klaviyo Community, This is a weird one and I’m hoping someone can help me.  Many years ago I helped a brand optimize the copywriting of their e-mails and was invited to the brands paid Klaviyo account.  I signed up with my e-mail address and all worked super well.  I then forgot I had opened that account and last year opened a Klaviyo account with my business domain.  I want to make use of the 1st Klaviyo account for another business. So I did the normal, forgot password and reset it successfully. I then returned to the log in screen and accessed my original account but I have very limited access. I can see that my user permission is set to “content creator” but I’m the owner of this account too as it’s linked to my e-mail address. The first name on the account is mine but the name of the account is the friends account I was originally invited too.  Could anyone help me understand how to get owner access on an account that belongs to me? Thanks if you got this far!

1
Taylor Tarpley
Community Manager
1 year ago
F
Contributor I
FaizanHasanContributor I
asked in Accounts and Settings

How to cancel a suspended Klaviyo account?

I purchased Klaviyo basic plan in January, used it to its full extent. The results weren’t promising for me so i stopped using it but forgot to cancel. It charged in Feb, which isn’t a problem for me. Now it is trying to charge my card again in March. I had absolutely forgot about klaviyo during this period. I came to know when my card transaction was declined. So now my account is suspended, and i can’t find the option to cancel my account. This is supposed to be a prepaid service. If i am not using it in March and let me cancel it pls. Email & chat support is disabled and there is no call numbers available. So there is absolutely no way for me to approach Klaviyo team to resolve the issue. Please help. Thanks

1
Taylor Tarpley
Community Manager
1 year ago
Chris Milham
Partner
Chris MilhamPartner
asked in Accounts and Settings

Is there a way to switch between Klaviyo accounts using a specific URL?

Hi. I have multiple client accounts I administer. And using the Klaviyo admin interface it’s easy to switch between them.BUT… my workflow is within ClickUp, where I manage the campaign calendar for each client.(BTW answering this question doesn’t require knowing anything about ClickUp).For this workflow to stay within the confines of ClickUp, and avoid flipping between applications, I am needing to embed the Klaviyo campaigns page for the client I am currently working with.Embedding the page itself works fine in ClickUp — no problem.EXCEPT… the Klaviyo admin interface “remembers” what client account is currently selected.This means, when I switch to a different client in ClickUp, the last client account I worked with is shown in the embedded campaign page view.This’ll lead to some disaster before too long. And doesn’t help with the flipping between apps thing I’m trying to avoid because I still have to flip over in Klaviyo to the account that I’m wanting to set up campaigns for.What I’

8
Chris Milham
Partner
1 year ago
F
Contributor I
F2FContributor I
asked in Accounts and Settings

Problem sending emails, account cancelled?

Hi, I trialled an SMS subscription and cancelled it after 1 month. But now I can’t send any emails… it says my account is cancelled. When I update my plans, it says I’m already subscribed to the free email plan. However it won’t let me send any emails despite having many credits. Can you assist?

1
Taylor Tarpley
Community Manager
1 year ago
E
Contributor I
eb-dakotaContributor I
asked in Accounts and Settings

Account Has Been Canceled

Hello,I have taken over running the company's Klaviyo account. The first thing I noticed is a fun red rectangle saying “Your account is canceled.” We currently don’t have enough active emails to need a paid plan and because of that, I can’t find a way to contact support. Can anyone point me in the right direction to find a way to contact support or reactivate my account so I can get it up and running again?Thank you

1
Taylor Tarpley
Community Manager
1 year ago
Z
Contributor I
ZEN ZEIContributor I
asked in Accounts and Settings

Why is my account canceled?

hi,Yesterday we realized that our account appeared as a canceled account, none of the team made that cancellation and we have been told a reason why, also our account appears as if we had not contracted our plan which does not make sense since the payment was made a few days before and because we "don't" have the contracted plan, they don't let us use the usual support channels.It is not our intention to delete the account, in fact it is what we want to avoid, but we cannot contact support correctly. 

1
Taylor Tarpley
Community Manager
1 year ago
M
Contributor I
masasContributor I
asked in Accounts and Settings

Are there many payment options except using credit card?

My credit card was stopped by fraud detection system.Are there other payment options except using Credit card?I would appreciate it if you give me advice on how to billing. 

1
Dov
1 year ago
C
Contributor III
crobinuk
asked in Accounts and Settings

Impossible to unsubscribe from Klaviyo Community emails

A few months ago we cancelled our Klaviyo account but I now can’t unsubscribe from Klaviyo Community emails. (Ironic given that Klaviyo is all about email best practice, right?) First of all the “Unsubscribe” link in Klaviyo Community emails doesn’t work: Klaviyo Community Email FooterThe “unsubscribe” link just points to https://community.klaviyo.com/settings/general which returns this page to logged out users: Unsubscribe Link FailIn fact, once you land on this page you can’t even log in - clicking the Log In button does nothing due to jQuery errors:  So I go to the Klaviyo homepage and login to my (long cancelled) account, then re-attempt the Unsubscribe link from the email. Success (kind of) - this is the page the “Unsubscribe” link takes me to: Unsubscribe Link doesn’t actually Unsubscribe...yep, no option to unsubscribe from Marketing emails (like the one I just received, it doesn’t fall into any of those categories) and no option to “Unsubscribe from all emails”. Weird. I look f

3
Dov
1 year ago
A
Anonymous
asked in Accounts and Settings

Account disabled and no response from support

My account was disabled on Friday without any explanation. I have send 3 emails to the emails to customer support, no response. I also called the 800 number on your website and they did not help either.I don’t want to pay to a company that can’t even be bothered to help it’s customers.

3
Dov
1 year ago
A
Contributor I
aabuhannaContributor I
asked in Accounts and Settings

Live Chat Not Working - Defaulting to ChatBot

Hi,I am using a paid account for our business and all of our clients are on paid accounts, as well. For the past week the Live Chat has been sending us to a Chatbot instead of a human agent. What is causing this? Is Live Chat gone or has something happened that is sending us to the chatbot and not a human?This has been a bit of an issue as we’ve been trying to resolve a couple unique things for one of our clients.

7
chloe.strange
Community Manager
1 year ago
I
Contributor I
International Elf ServiceContributor I
asked in Accounts and Settings

LIVE CHAT - not working - is it just me?

It’s now been 4 days since I raised my first question needing help via email and I’m still none the wiser. So frustrating. And yes I’m on a paid plan.

1
chloe.strange
Community Manager
1 year ago

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