Accounts and Settings

Get help with managing your account and settings.

  • 648 Topics
  • 1,694 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
  • 0
  • 2
S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
  • 0
  • 42
Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
  • 6
  • 8

648 Topics

S
Contributor I
Shifat27Contributor I
asked in Accounts and Settings

Klaviyo settings not showing properly on mobile. how to fix it?

As you can see I can't access few of the buttons on the right side of the website through mobile. I tried to swipe but it won't move. It's only happens when I'm in the settings page. In homepage you can easily swipe to the right and see everything. 

4
S
Contributor I
8 months ago
H
Contributor I
Hinny23Contributor I
asked in Accounts and Settings

How can I get into my account if it's 'inactive'?

how to resolve "This account is inactive " problem on klaviyo

1
Ashley I.
Partner - Silver
8 months ago
F
Contributor I
Foresight DigitalContributor I
asked in Accounts and Settings

2FA Query

Hi,Is it possible to have multiple 2FA devices to the same account? Also, I was able to generate recovery codes, but could only do that once. How do I get more of these once I set 2FA up? Preferred 2FA is via authenticator. Appreciated.

1
Taylor Tarpley
Community Manager
8 months ago
Doubleo
Active Contributor IV
DoubleoActive Contributor IV
asked in Accounts and Settings

What is the best way to export Klaviyo data of our whole account?

How can I export everything for backup purposes? Say I accidentally deleted our mailing list (we have only one list in Klaviyo), or did something stupid like that.Mailchimp had an ‘Export and Back Up Account Data’ feature that lets you export everything in the account; audiences, reports, templates, campaigns etc. (not that I miss anything from Mailchimp)We love Klaviyo, so I’m hoping that there’s something similar or – as in most comparative situations – something better.Thanks, -oo 

4
E
Contributor IV
8 months ago
S
Active Contributor III
Steve0603Active Contributor III
asked in Accounts and Settings

Creating a process for onboarding new Klaviyo accounts

Hey there.I’d like to create a process when I start working on a brand new Klaviyo accounts for clients.What’s the first step, the second step, the third, etc. please ?To me, first step : Integrate your Shopify/Woocommerce, etc.Second step : xxxxThird step : xxxFourth step : xxxThank you for your help.

2
inboxingmaestro
Partner
8 months ago
D
Contributor I
dualsidedContributor I
asked in Accounts and Settings

User Invite email not being sent

I have a user that is listed as ‘pending invite’. They received the initial invite email but the. link expired. When I click ‘resend invites’ they never receive a second email with a new link.How can I get this user to confirm their invite?

1
Taylor Tarpley
Community Manager
8 months ago
T
Contributor I
TonyBarreiraContributor I
asked in Accounts and Settings

Issues Adding Users To Klaviyo

Hi, I´m having some issues adding a user to my Klaviyo account. I send the invite, i´ve already re-send and the user says that didn´t receive any email. I´ve already send invite to my self to a different email and i receive the invite. How to fix or check this situation?Is there any restriction that a domain account can´t have access to differents Klaviyo account?

1
Taylor Tarpley
Community Manager
8 months ago
J
Contributor I
JefeContributor I
asked in Accounts and Settings

Unable to log into Klaviyo...

For the past few hours I’ve been unable to log into Klaviyo to work on my clients’ accounts. Using Klaviyo.com/login takes me to this page: https://www.klaviyo.com/conversations/smsI’ve used Incognito pages, separate computers, different browsers, etc. and have the same result. Going through the ‘login’ link on Klaviyo.com (or the Account button on the same page), after entering user name and password, plus going through the 2-step authentication method as usual, leads me to this page: https://www.klaviyo.com/dashboard but the content of the page is a 404 Page not found page on Klaviyo.com.I would normally try support from within the app, but I can’t get in there to use it, and the options for the support form access don’t cover this situation (my account is not disabled, since Klaviyo still thinks I am logged in!) and none of the other options apply. Anyone here have suggestions on what I can do next?

1
J
Contributor I
8 months ago
S
Partner
Sarah HartfordPartner
asked in Accounts and Settings

Klaviyo Partner Questions

Hey all I’ve recently been accepted as a Klaviyo partner however am confused on how it all works so would love some answers to my below questions please!~ How do I tell if I’m an advisor or a master?~ How often does the Managed Agency MRR & Attributed Agency MRR get updated in the ‘Managed Accounts’ tab?~ If i’ve only just been accepted last month (July), will my first payout (if applicable) be for the Jul - Sep quarter? Thanks in advance 😊

2
S
Partner
8 months ago
C
Contributor I
CowgirlContributor I
asked in Accounts and Settings

Account hacked

My account was hacked and used to send thousands of emails for which I was billed.  I an unable to access support because the account was disabled.

2
C
Contributor I
8 months ago
M
Contributor I
mysticaContributor I
asked in Accounts and Settings

Account

Hello, Is there anyway I can restore my paid account back as I accidentally downgraded it to basic. I just paid $20 last Aug 5 (AU Timezone). Can someone from Klaviyo Support assist me.   

2
Taylor Tarpley
Community Manager
8 months ago
S
Active Contributor III
Steve0603Active Contributor III
asked in Accounts and Settings

Does Klaviyo have an affiliate program or something ?

Hey there.I’ve got an email list and my follwers are e-commerce brands and also freelancers who want to get better with email marketing e-commerce.I was wondering if I could try to get them to use Klaviyo using my affiliate link ? Does Klaviyo have an affiliate program or something ? Thanks.Steve.

1
Ashley I.
Partner - Silver
8 months ago
H
Contributor I
Hamza AhmedContributor I
asked in Accounts and Settings

How can i Export media like gifs image from Klaviyo?

How can i Export media like gifs image from Klaviyo?

2
MikkelBulow
Partner
8 months ago
J
Contributor I
Joel GandaraContributor I
asked in Accounts and Settings

Users Who's Invite is Pending - Incorrectly

We have 3 pending invites to new users on our account.  Klaviyo shows as pending, but all 3 have accepted the invites and worked on the account.  The reason this even matters is because one of those invitees needs to be changed to account owner, but we cannot until Klaviyo removes the “pending” status.Please help!

2
chelsgrove
Partner - Gold
8 months ago
G
Contributor II
ggleamContributor II
asked in Accounts and Settings

Does Staff Needs to Access my Shopify Account

Hi,i have a staff doing my sales flow and others. He said he want to have access to my shopify account to integrate klaviyo. Does he really need to access my shopify account?

3
G
Contributor II
8 months ago
D
Contributor I
DebhanauContributor I
asked in Accounts and Settings

My account got disabled today by the compliance team

Hi All,my account got disabled by the compliance team while we where following guidelines to always clean up our lists. can someone please help to understand the steps to re-enable our account urgently? thank you! Deborah

2
Taylor Tarpley
Community Manager
9 months ago
O
Contributor I
OliEmaContributor I
asked in Accounts and Settings

Is it possible to appeal previously blocked accounts?

Hello community!I’m an email marketer and recently a brand reached out saying that they’d like to start working on Klaviyo, but their account got blocked/denied because of their business model.I wanted to ask: is there a way to appeal and change this decision or do they tend to be final? And if there is, would i need to get access to the brand Klaviyo account first to open a ticket?The brand is very similar to https://www.forhims.com/ in terms of business model, they sell prescription treatments and have a team of professionals to prescribe them.Thank you

1
Taylor Tarpley
Community Manager
9 months ago
D
Active Contributor I
DevphoenixActive Contributor I
asked in Accounts and Settings

Not able to create API key

Hi Team,I am unable to create a new API key using the following link: https://app.claap.io/c-3YfMIiN6mG-owwLAfFIzqsg?ccl=1Please note that my email address is gourav.gupta+klaviyo@brevo.com.Thank you.

3
David To
Klaviyo Employee
9 months ago
P
Contributor I
petermtContributor I
asked in Accounts and Settings

Klaviyo Academy- Progress lost after updating Account email

Hi,Recently, I updated my primary Klaviyo Account email address. Now, when I go to https://academy.klaviyo.com/ , I cannot see my previous progress of courses completed. It seems to have reset itself and there is no evidence that I have completed any of the certificates (which I completed before changing my email address). Why has my Academy progress been lost and is there any way to regain this? It appears to be an issue with SkillJar not taking my change of email into consideration. Thanks

1
Taylor Tarpley
Community Manager
9 months ago
K
Partner
kirtky97Partner
asked in Accounts and Settings

How can I offboard account data if my account is disabled ?

So two of my clients accounts were recently flagged by Klaviyo compliance and disabled, and although we tried to get them re-enabled, Klaviyo has said we’re still against their TOS. We disagree strongly with this, but it’s not the purpose of this post.The initial message from compliance said that we had 14 days to “offboard” from Klaviyo, and export all of the data we own from the platform (email lists, HTML templates, etc.). But the accounts are locked and there is no way to get in to get any of this info. Compliance has ghosted me for the last two days, and my Klaviyo Partners contact says they can’t get involved with compliance issues. Does anyone have any suggestions on what to do here?Thanks in advance.

1
Taylor Tarpley
Community Manager
9 months ago
E
Contributor I
EmilyEmailsPeopleContributor I
asked in Accounts and Settings

Can Klaviyo share a product with an email share button, like a 'wishlist' send icon?

Hi everyone! Is there a way in Klaviyo to for a customer to send a favorite product via email to a loved one - like a wish list style share button? Tiffany & Co has a “drop a hint” email feature on their product pages that allows a a consumer to share a product via email that they’d like to receive as a gift. It’s brilliant. Maybe I need to play around with the embed options…. Just trying to wrap my head around this! It’s seriously brilliant.  

2
Kylie W
Partner - Silver
9 months ago
J
Contributor I
justinepnk
asked in Accounts and Settings

Account Suspended due to spammers using our phone number to send SMS

A concerned customer contacted us regarding a fraudulent message allegedly sent from our phone number. However, unfortunately, we encountered an unexpected account suspension without any prior notice.In response to this situation, I submitted a request to reinstate access to our account. However, I discovered that reaching out to support via live chat requires logging in, which is currently not possible. How long does it usually take for anyone to get back regarding this issue?  How to avoid a phone number being stolen by scammers in the future?  

1
Taylor Tarpley
Community Manager
9 months ago
I
Contributor I
irossss01Contributor I
asked in Accounts and Settings

Why cant I see my campaign history after downgrading to free plan ?

My account was suspended for payment like a month ago. Is it normal I can not see the history of my campaigns anymore in free plan?Also, I used to pay $70. Now the the minimum payment plan is $100 How this could happens from month to the other one.Ant the most important question. If I upgrade again I will be able to see my all my settings and the history of my campaigns performance?

1
Taylor Tarpley
Community Manager
9 months ago
M
Contributor I
magalivegasContributor I
asked in Accounts and Settings

Why Can't I change my organization full address on my account portal?

Hi there, I can’t change my change my organization full address on my account portal. Do you have any idea why? Thanks Magali   

7
Taylor Tarpley
Community Manager
9 months ago
A
Contributor I
AlessandroContributor I
asked in Accounts and Settings

Why is my account disabled? |Perché il mio account è disabilitato?

Salve, qualcuno mi sa dire il motivo per il quale il mio account Klaviyo dopo 1 settimana è ancora disattivato (tra l’altro mi dice in modo permanente) dopo che ho cercato di contattarli svariate volte!!!Un’assistenza italiana non c’è e nemmero il numero di telefono.Ho anche fatto un piano di abbonamento mensile a pagamento che ancora non ho potuto utilizzare ed i soldi intanto li hanno presi!  

1
Taylor Tarpley
Community Manager
9 months ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2024 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.