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Accounts and Settings

Get help with managing your account and settings.

  • 755 Topics
  • 1,909 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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755 Topics
M
Contributor I
mysticaContributor I
asked in Accounts and Settings
Account

Hello, Is there anyway I can restore my paid account back as I accidentally downgraded it to basic. I just paid $20 last Aug 5 (AU Timezone). Can someone from Klaviyo Support assist me.   

2
Taylor Tarpley
Community Manager
1 year ago
S
Active Contributor III
Steve0603Active Contributor III
asked in Accounts and Settings
Does Klaviyo have an affiliate program or something ?

Hey there.I’ve got an email list and my follwers are e-commerce brands and also freelancers who want to get better with email marketing e-commerce.I was wondering if I could try to get them to use Klaviyo using my affiliate link ? Does Klaviyo have an affiliate program or something ? Thanks.Steve.

1
Ashley I.
Partner - Platinum
1 year ago
H
Contributor I
Hamza AhmedContributor I
asked in Accounts and Settings
How can i Export media like gifs image from Klaviyo?

How can i Export media like gifs image from Klaviyo?

2
MikkelBulow
Partner
1 year ago
J
Contributor I
Joel GandaraContributor I
asked in Accounts and Settings
Users Who's Invite is Pending - Incorrectly

We have 3 pending invites to new users on our account.  Klaviyo shows as pending, but all 3 have accepted the invites and worked on the account.  The reason this even matters is because one of those invitees needs to be changed to account owner, but we cannot until Klaviyo removes the “pending” status.Please help!

2
chelsgrove
Partner - Gold
1 year ago
G
Contributor II
ggleamContributor II
asked in Accounts and Settings
Does Staff Needs to Access my Shopify Account

Hi,i have a staff doing my sales flow and others. He said he want to have access to my shopify account to integrate klaviyo. Does he really need to access my shopify account?

3
G
Contributor II
1 year ago
D
Contributor I
DebhanauContributor I
asked in Accounts and Settings
My account got disabled today by the compliance team

Hi All,my account got disabled by the compliance team while we where following guidelines to always clean up our lists. can someone please help to understand the steps to re-enable our account urgently? thank you! Deborah

2
Taylor Tarpley
Community Manager
1 year ago
O
Contributor I
OliEmaContributor I
asked in Accounts and Settings
Is it possible to appeal previously blocked accounts?

Hello community!I’m an email marketer and recently a brand reached out saying that they’d like to start working on Klaviyo, but their account got blocked/denied because of their business model.I wanted to ask: is there a way to appeal and change this decision or do they tend to be final? And if there is, would i need to get access to the brand Klaviyo account first to open a ticket?The brand is very similar to https://www.forhims.com/ in terms of business model, they sell prescription treatments and have a team of professionals to prescribe them.Thank you

1
Taylor Tarpley
Community Manager
1 year ago
D
Active Contributor I
DevphoenixActive Contributor I
asked in Accounts and Settings
Not able to create API key

Hi Team,I am unable to create a new API key using the following link: https://app.claap.io/c-3YfMIiN6mG-owwLAfFIzqsg?ccl=1Please note that my email address is gourav.gupta+klaviyo@brevo.com.Thank you.

3
David To
Klaviyo Employee
1 year ago
P
Contributor I
petermtContributor I
asked in Accounts and Settings
Klaviyo Academy- Progress lost after updating Account email

Hi,Recently, I updated my primary Klaviyo Account email address. Now, when I go to https://academy.klaviyo.com/ , I cannot see my previous progress of courses completed. It seems to have reset itself and there is no evidence that I have completed any of the certificates (which I completed before changing my email address). Why has my Academy progress been lost and is there any way to regain this? It appears to be an issue with SkillJar not taking my change of email into consideration. Thanks

1
Taylor Tarpley
Community Manager
1 year ago
K
Partner
kirtky97Partner
asked in Accounts and Settings
How can I offboard account data if my account is disabled ?

So two of my clients accounts were recently flagged by Klaviyo compliance and disabled, and although we tried to get them re-enabled, Klaviyo has said we’re still against their TOS. We disagree strongly with this, but it’s not the purpose of this post.The initial message from compliance said that we had 14 days to “offboard” from Klaviyo, and export all of the data we own from the platform (email lists, HTML templates, etc.). But the accounts are locked and there is no way to get in to get any of this info. Compliance has ghosted me for the last two days, and my Klaviyo Partners contact says they can’t get involved with compliance issues. Does anyone have any suggestions on what to do here?Thanks in advance.

1
Taylor Tarpley
Community Manager
1 year ago
E
Contributor I
EmilyEmailsPeopleContributor I
asked in Accounts and Settings
Can Klaviyo share a product with an email share button, like a 'wishlist' send icon?

Hi everyone! Is there a way in Klaviyo to for a customer to send a favorite product via email to a loved one - like a wish list style share button? Tiffany & Co has a “drop a hint” email feature on their product pages that allows a a consumer to share a product via email that they’d like to receive as a gift. It’s brilliant. Maybe I need to play around with the embed options…. Just trying to wrap my head around this! It’s seriously brilliant.  

2
Kylie W
Partner - Silver
1 year ago
J
Contributor I
justinepnk
asked in Accounts and Settings
Account Suspended due to spammers using our phone number to send SMS

A concerned customer contacted us regarding a fraudulent message allegedly sent from our phone number. However, unfortunately, we encountered an unexpected account suspension without any prior notice.In response to this situation, I submitted a request to reinstate access to our account. However, I discovered that reaching out to support via live chat requires logging in, which is currently not possible. How long does it usually take for anyone to get back regarding this issue?  How to avoid a phone number being stolen by scammers in the future?  

1
Taylor Tarpley
Community Manager
1 year ago
I
Contributor I
irossss01Contributor I
asked in Accounts and Settings
Why cant I see my campaign history after downgrading to free plan ?

My account was suspended for payment like a month ago. Is it normal I can not see the history of my campaigns anymore in free plan?Also, I used to pay $70. Now the the minimum payment plan is $100 How this could happens from month to the other one.Ant the most important question. If I upgrade again I will be able to see my all my settings and the history of my campaigns performance?

1
Taylor Tarpley
Community Manager
1 year ago
M
Contributor I
magalivegasContributor I
asked in Accounts and Settings
Why Can't I change my organization full address on my account portal?

Hi there, I can’t change my change my organization full address on my account portal. Do you have any idea why? Thanks Magali   

7
Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
AlessandroContributor I
asked in Accounts and Settings
Why is my account disabled? |Perché il mio account è disabilitato?

Salve, qualcuno mi sa dire il motivo per il quale il mio account Klaviyo dopo 1 settimana è ancora disattivato (tra l’altro mi dice in modo permanente) dopo che ho cercato di contattarli svariate volte!!!Un’assistenza italiana non c’è e nemmero il numero di telefono.Ho anche fatto un piano di abbonamento mensile a pagamento che ancora non ho potuto utilizzare ed i soldi intanto li hanno presi!  

1
Taylor Tarpley
Community Manager
1 year ago
C
Contributor I
Christine911Contributor I
asked in Accounts and Settings
How can I cancel my account and prevent being billed again?

I canceled my account after months of trying to get help and ended up never using it . I requested many times for it to be canceled but I got charged every month for something I never used and had no support. I am willing to keep klavio even in finding out how to cancel I was ignored from day 1 I am willing to keep this account if the money I have paid can be added to begin again on the right foot or send me a refund because I could not use this at all ever . How can I get them to respond to me?

8
Taylor Tarpley
Community Manager
1 year ago
A
Anonymous
asked in Accounts and Settings
Can't delete free account?

Hello. I’m trying to delete my account, but the steps in the help centre don’t match up with what I see. Then if I try to submit a request, it tells me to log in (which I’ve already done), and sends me back into my account in a circle of frustration. Is there any way of getting an actual person by email or online chat to help with this? 

1
Taylor Tarpley
Community Manager
1 year ago
B
Contributor I
bibi.aContributor I
asked in Accounts and Settings
Account Suspended

I need help getting my account unsuspended. Ive made payment and my card has been charged.its been over 48 hours and I’m yet to get access to my account. I unfortunately cannot access support because it requires a paid account to contact support. I have paid but still don’t have access.

1
Taylor Tarpley
Community Manager
1 year ago
B
Contributor I
BaoTangContributor I
asked in Accounts and Settings
Why isn't my live chat working for several days?

Hi, my live chat has not been working for several days. It just says there are a number of agents waiting and then says Im “disconnected from the Wifi” which is clearly wrong when i exit the chat. This has been going on for a few days now and I can’t get in touch with the live chat feature.   

1
Taylor Tarpley
Community Manager
1 year ago
W
Contributor I
wolfieContributor I
posted in Accounts and Settings
What do I do if another website posts my newsletter as their own?

A website has saved and posted our emails onto their website. I assume they have done this via subscribing to our newsletter. Does anyone know what email addresses they use?this is the website - https://deal.town/  

1
Taylor Tarpley
Community Manager
1 year ago
J
Contributor I
Jule0177Contributor I
asked in Accounts and Settings
Unsure of where exported emails end up

Hei, i want to export all Emails from one List - i found where to do it, its says its exporting - but i can´t find it. There isn´t opening an Excel List or something alike. Please help :-)

1
Taylor Tarpley
Community Manager
1 year ago
N
Problem Solver I
nabin7Problem Solver I
asked in Accounts and Settings
Why am I unable to change my account sender email?

 

4
Taylor Tarpley
Community Manager
1 year ago
F
Problem Solver I
formanProblem Solver I
posted in Accounts and Settings
How can I get the Klaviyo Partner badge?

Hi there,Hope you are doing well. I applied for Klaviyo Partners but unfortunately, I didn't get the partner badge. It's been more than 1-week since I applied for it. I'm a professional freelancer. I work on Fiverr, UpWork, PeoplePerHour as a klaviyo expert. I have helped so many clients and drive revenue for them through Email Marketing. I have already done over 60+ projects. So, I have experience with Klaviyo that's why I thought it will be better if I get a Klaviyo Partner badge will help to get more clients. So, I hope that klaviyo team will help me to get that badge. Really excited to see this.

7
Taylor Tarpley
Community Manager
1 year ago
adziv
Contributor I
adzivContributor I
asked in Accounts and Settings
How do I add my team members in partner portal?

I added one of our agency manager few days ago and no I couldn’t find it in dashboard/account. Why can’t you guys make it simple and put it in sidebar or top nav bar for easy navigation?

3
Taylor Tarpley
Community Manager
1 year ago
M
Contributor I
medeocareContributor I
asked in Accounts and Settings
How to switch between multi account

Hi there,I have multiple account, but I lost possibility to switch between them.I was following this post: https://help.klaviyo.com/hc/en-us/articles/360002165611 but i can’t see account dropdown.I cant find anywhere account switcher, could you help?

3
Taylor Tarpley
Community Manager
1 year ago

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