Accounts and Settings
Get help with managing your account and settings.
- 333 Topics
- 847 Replies
I am using Pagefly - a Shopify third party page builder app for my custom product page codes. I have recently launched my site so am making on-going changes to certain elements of the page, in doing so, when I have published the page it is removing the Viewed Product tracking code. Has anybody else experienced this or found a solution for why viewed product tracking might be getting removed when changes are made to individual product pages? Thanks
Every time an email is sent out to my subscribers, it goes directly to their junk email / promotions section of their mail box, which they cannot see. I would like to know how to resolve this issue. And how do I set-up my domain?
HiWe starting new store on subdomain. We already have 5 subscribed accounts on Klavyio with same domain name.Only subdomains are different. We was planing to go live from 2 days with new store, but Klavyio locked as with check “Your account is disabled.” Yesterday replayed , but still no contact from support and our Bussiness growth Manager. What can we do in that case?Do we pay for non active account or our subscribtion date will be moved?
Where do I access Chat support if I'm a paying customer? - Double opt-in email is not my brand experience
I purchased a subscription and don’t have access to chat support since I want to disable double opt-in because I can’t for the life of me find where this confirmation email is pulling from. It is from a different brand. Check out the screenshot: https://prnt.sc/10hegom Please enable my chat support and disable the double opt in since it is incorrect and not my brand.
My Klaviyo account has been disabled for verification after my first campaign submission attempt, and that has been going on for a week!I read and understood that it is a matter of security because I am a new user, and in the information it was said that in one business day I would have a feedback on this.So far nothing has happened. On the fourth I opened a call through the help desk, and I also had no feedback. I would like to know if it is delayed anyway, if this delay has already occurred with someone else. Sorry if there is a typo, I'm from Brazil, my English is not the best:)
Hi Klaviyo Family,I am new member of this family, Hope all of you are doing good.I need your help regarding my account, accidently ( I Think) i have opened 2 klaviyo accounts for one shopify store, one is with store name and other one is with company name, I don’t know if it is normal or i have done mistake, I removed one integration but account still appears with the other account on my klaviyo screen. i uninstalled klaviyo from the shopify to reinstall it but when re installed ,again both account appeared, i don’t know how to fix it, it causes confusion, Thanks in advanceKind Regards
Hello, I have just signed up and was wondering if anyone who has been using Klaviyo could tell me whether or not the customers that are not signed up to your marketing emails, but do receive a transactional mail through Klaviyo count as a “contact” for Klaviyos billing purposes? We want to send all transactional emails through Klaviyo instead of Shopify, but obviously that would add a lot to the cost if this is the case (with a lot less value) when you consider that only 5/10% of them actually sign up to marketing emails. Thanks for your help!Alex
Hi everyone!Hope somebody can help us with our issue.So we have a shopify store which was initially in German language (product names in shopify are in German) but lately we expanded to Netherlands as well.For the shopify frontend we are using a translation app.But here is the thing - when I’m sending abandoned cart email I use the item.product.title tag to show the product that the user wanted to buy, but because all the products are in german in shopify, it shows german product names even if we send emails to our NL customers. Because it pulls data from shopify.So my question is - is there a possibility to translate product names to a different language than it is in shopify and still use item.product.title tag.Hope I described the issue more or less clear.Thank you
Why is my account disabled and being reviewed? I sent a test email out yesterday to 2 emails and it worked fine then I go to send my first newsletter to 13 people and it disbales my account and says it is under review?Highly frustrating when this is the exact service the app says it supports. Can anyone give me some advice or help explain it?
Hello ~ I am new and struggling to find the embed code to input into Woo site for new Newsletter Sign ups. Totally confused. I created a 3 x part flow (for new newsletter sign ups) and I also created a pop up ‘sign up form’ simply capturing an email. We are now going with our own Divi theme of pop up to capture the emails but I’m unsure how to link the 3 x part flow I’ve created for new newsletter subscribers? Did I do this backwards? Appreciate any help. Renee :)
I just upgraded my account so that I could deploy my first send and now my account is disabled due to a manual compliance check. The campaign that I had set up is showing as canceled. Will it automatically deploy once the compliance check is completed? Or will I have to rebuild it? My email included time sensitive articles and I don’t want it to deploy after the date I had scheduled it for, which is tomorrow.Please help!
Hello email saavy friends, We currently have a multi-account (two accounts under the same user) ; in French and English. We also have two separate Shopify stores.We are going to be merging both accounts and stores. I was wondering if any of you had experience doing this within Klaviyo? Any tips or best practices? I couldn’t find much information online. How can we still keep lists/segments/flows separate as we merge? Will people need to opt-in again for language preference? *I have read that as we merge all flows need to be set to manual or draft so they don’t send to customers before intended, but that’s about it!Thanks in advance for your wisdom!
Hola a todxs, Soy nueva en Klaviyo y tengo unas dudas, a ver si alguien me puede ayudar ;) He detectado que los emails que estamos enviando con Klaviyo tardan mucho más en cargar las imagenes, son mucho más lentos. Sabeis cuál puede ser el motivo? Gracias! [Translated by Moderator: Hi everyone,I'm new to Klaviyo and I have some doubts, let's see if someone can help me ;)I have detected that the emails we are sending with Klaviyo take much longer to load the images, they are much slower. Do you know what the reason could be?Thanks!]
Hi, Can you please help me about the link between Shopify and Klaviyo ? When someone subscribe to the newsletter on Shopify, the contact information goes to “Profile” on my Klaviyo but i did not go to “list”. Why ? Is my Shopify is well connected ? How to solve this problem ? Thank you
Somehow there are more than one klaviyo codes in my shop. Support have told me to deactivate and it will automatically remove it which it hasn’t. So they have asked me to remove the code manually which I am struggling with.I have tracked it down to something happening within jquery.min or at least seems to be. However the code means very little to me. I am assuming it is pulling data from somewhere to get the url to pull for the code, however that is as far as I have got. Any ideas?
Hey everyone, does anyone else have issues with their billing on Klaviyo? I have many customers on this platform, but for some reason for one of the customers, I am unable to get out of the FREE Version of the software. The billing went through last month with no problems, but it didn’t allow me to send the right amount. The past three days I tried three different credit cards to upgrade the account another tier higher or swap out billing methods. Nothing seems to work. I don’t get an error message. Once I click the upgrade button, the window just sits and nothing happens.
Yes! If you are interested in getting a copy of your chat transcript with our Support Team we can email you a copy. To access this, write into email@example.com or submit a request with the same email address that you used for the chat.
My new account was flagged for account verification. I was sent a list of questions which I answered. I was then asked for my “site password” to continue verification. Is this normal procedure? I’m not even sure what that means- my Klaviyo password? My WordPress admin password? I’m pretty sketched out at this point and am thinking this is a scam.
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