Accounts and Settings
Get help with managing your account and settings.
- 566 Topics
- 1,475 Replies
Have to say, I am kind of dismayed at what I perceive to be a low-level of security for our account at Klaviyo. I just had a meeting with an account rep at Klaviyo and somehow this account rep has access to our entire account, including all our customer/profiles information, all our sales data,… everything. This is quite ridiculous. Under no circumstances should anyone on Klaviyo’s team have access to our data on the platform unless we specifically permit it. How is this even allowed? I have never seen this with any other platform and I am curious whether I missed some sort of setting in my account or something.
Hello, I have already tried plenty of things and replied several times to you guys, but untill now I haven’t recieved a single answer. Just one, asking me for a ton of information (wich I provided the same day), and 4 days later my account is still disabled. I already started a marketing project thta includes seding some ebooks to leads, but I have to send them 1 by 1 because my account doesn’t work. This is my last resort hoping that FINALLY someone is gonna help me.
I am using Pagefly - a Shopify third party page builder app for my custom product page codes. I have recently launched my site so am making on-going changes to certain elements of the page, in doing so, when I have published the page it is removing the Viewed Product tracking code. Has anybody else experienced this or found a solution for why viewed product tracking might be getting removed when changes are made to individual product pages? Thanks
One of the things I continuously get tripped up by is trying to see settings, setups and content across 2 different Klaviyo accounts at once in the same browser. It’s a restriction from Klaviyo that allows you to only login to one account at a time in the one browser. I know you can clone some things (but not all) and that it’s more of a security feature. But for people that manage multiple client accounts trying to implement the same settings and features across different accounts is a time-consuming process. I know other providers use sub-domains to help with this, it’d be a lot easier if we could do something like that IMO.
We got someone to help us set up the email and we’re told there are some segment or features are only available ( active on site feature is one of them ?) when we upgrade. On pricing page, the plan is free for accounts with less than 200 subscribers. Can someone share what features are we missing for a free plan ?
Hi, just wanna know if i downgrade my subscription plan to free one, could i still download, and use the data, information I had in my Klaviyo account? And is there anything I need to notice if i want to upgrade it in the future? Looking forward to hearing from you, thank you!
I’m a brand new customer. I create my first email flow and just as I’m about to test it, YOU DISABLE MY ACCOUNT and NO ACCESS TO CHAT?This is a terrible early experience for a business about to launch an e-commerce campaign.I had to send an email. Got a useless response and waiting almost 24 hours later with no solution.SOLVE THIS URGENT. And please enable CHAT for people who are locked out with no reason given.
Hi all,I hope you are doing well This is my first time using any kind of email marketing software so this question might be dumb. So, I am a dropshipper with a lot of SKU’s and I am trying to set up an abandoned cart flow. I am using Pagefly to create some of my landing pages and when I set up my email template with “dynamic” product blocks it takes me to the regular Shopify product page and not my custom landing page I made with Pagefly.I tried with “static” product blocks but the “auto-generate links” also sends me to the product page and not the custom landing page.And if I understand correctly adding my website link manually will send all my customers to the same page no matter what product they have abandoned, if so that’s also not an option.So my question is then, how can I send my customers to my custom landing pages with the correct product that they have left in the cart? Thanks in advance.
Hello, We think our contact list isn’t growing fast enough due to the accept marketing opt-in at checkout not automatically selected - we have just updated this. We want to know if the customers that have shopped previously but not selected accept marketing were still added?
Our klaviyo is empty. It was visible till last night, and now it's completely blank in the morning.Campaigns. Flows, templates, and lists are no longer available. This is very shocking and not sure what to do? Tried multiple browsers, but same blank account. Chat is also unavailable at this time; if anyone can assist, please do so.
Hi. I have multiple client accounts I administer. And using the Klaviyo admin interface it’s easy to switch between them.BUT… my workflow is within ClickUp, where I manage the campaign calendar for each client.(BTW answering this question doesn’t require knowing anything about ClickUp).For this workflow to stay within the confines of ClickUp, and avoid flipping between applications, I am needing to embed the Klaviyo campaigns page for the client I am currently working with.Embedding the page itself works fine in ClickUp — no problem.EXCEPT… the Klaviyo admin interface “remembers” what client account is currently selected.This means, when I switch to a different client in ClickUp, the last client account I worked with is shown in the embedded campaign page view.This’ll lead to some disaster before too long. And doesn’t help with the flipping between apps thing I’m trying to avoid because I still have to flip over in Klaviyo to the account that I’m wanting to set up campaigns for.What I’
Hi.We need support from the compliance team please. Our account has been suspended due to persistent poor email sending behavior.We trying to understand why as we only ever sending to an engaged segment and we exclude all hard bounces (note: the hard bounces are only about 200 and something, which wouldn’t be the case). Could this have any thing to do with what we are promoting on our emails?
I started to have this error message while edditing an email sequance in which i was putting images on them. And so far i cant use the app for anything since this error unables any saves or updates on any features this app provides…It gives this error “Unable to update all action statuses”And the reason im opening a topic here is because the app doesnt allow me to send any emails since it cant update anything
Hiya, I am trying to remove my old agency as a user in my account - without luck. I click on the light grey x, a popup appears asking me to confirm, I click on ‘delete user’ button and nothing happens and therefore, unable to delete. Any help would be much appreciated! Thanks very much.
My account was disabled on Friday without any explanation. I have send 3 emails to the emails to customer support, no response. I also called the 800 number on your website and they did not help either.I don’t want to pay to a company that can’t even be bothered to help it’s customers.
Today, I was charged for my monthly subscription with Klaviyo. However, I intended to cancel my subscription before the invoice was generated. Due to unforeseen circumstances, I was unable to cancel it in time. I'd like to request a refund from Klaviyo as I no longer require their services, and I believe that since the invoice was generated just a day ago, it would be reasonable to expect a refund.Unfortunately, I haven’t been able to find a way to contact them.I wonder if you have experienced a similar situation with Klaviyo or other subscription-based services. If so, could you please share your insights on the following:What is the best approach to request a refund from Klaviyo in this scenario? Should I include any specific points in my refund request to make it more persuasive or effective? Did you successfully obtain a refund in a similar situation? If so, how did you manage to do it?Any guidance, advice, or shared experiences would be greatly appreciated. I believe this informat
My Klaviyo account has been disabled for verification after my first campaign submission attempt, and that has been going on for a week!I read and understood that it is a matter of security because I am a new user, and in the information it was said that in one business day I would have a feedback on this.So far nothing has happened. On the fourth I opened a call through the help desk, and I also had no feedback. I would like to know if it is delayed anyway, if this delay has already occurred with someone else. Sorry if there is a typo, I'm from Brazil, my English is not the best:)
Hi thereWe have added a new credit card, but account still says suspended and we need to send edms asap - anyone know how to pay a bill on a contract?Or at what time the credit card will process payment/account unsuspended? cheersH
New Topic Guidelines
If you’ve already contacted the Klaviyo Support Team about this issue, please wait for a response and check your spam inbox for an email before posting in the Community.
Keep your private information private. That means, leave out information such as email address, links to account, private API key, customer info, etc. out of your posts.
Collaborate and discuss ideas in a positive and respectful manner. We are all here to learn and work together.
Promotion of other products/services should be relevant to the original post. The product/service should directly assist the community member with their issue.
Include as much detail as you can in your posts where applicable. The more information (integration, error message, screenshot, etc.) you include, the easier other Community members can assist or add to your discussion.
Starting a discussion or writing a feature request? Let people know how they can join in or provide feedback! Are you looking for others to share their thoughts, recommendations, examples, etc? Be as specific as you can where applicable.
Most helpful members this week
Log in to the Community
Use your Klaviyo credentials
Log in with Klaviyo
Use your Klaviyo credentialsLog in with Klaviyo
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.