Accounts and Settings

Get help with managing your account and settings.

  • 566 Topics
  • 1,475 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
  • 0
  • 2
S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
  • 0
  • 42
Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
  • 6
  • 8

566 Topics

D
Contributor I
ddsgadContributor I
posted in Accounts and Settings

Security of this platform?

Have to say, I am kind of dismayed at what I perceive to be a low-level of security for our account at Klaviyo. I just had a meeting with an account rep at Klaviyo and somehow this account rep has access to our entire account, including  all our customer/profiles information, all our sales data,… everything. This is quite ridiculous. Under no circumstances should anyone on Klaviyo’s team have access to our data on the platform unless we specifically permit it. How is this even allowed? I have never seen this with any other platform and I am curious whether I  missed some sort of setting in my account or something. 

1
David To
Community Manager
2 months ago
A
Contributor I
AbdelkrimContributor I
asked in Accounts and Settings

Where to set up view web tracking code in shopify 8.2.0 ?

Hi there,In this store I didn’t find any product.liquid file as you can see that in image below:Where should I put the snippet code?And i don’t have custum liqquid section in my store ?Please help me. Thank youTheme version 8.2.0!  

1
alex.hong
1 year ago
K
Contributor I
KashifmContributor I
asked in Accounts and Settings

Schedule or Send button is inactive

Hi there, I am trying to send a campaign to the subscribers but the "Schedule or send” button is inactive and does not allow me to send the campaign. How can I get over this problem?Thanks,

1
Dov
2 years ago
C
Contributor I
CarlosVContributor I
asked in Accounts and Settings

Why is my account disabled, and why is it taking so long to be approved?

Hello, I have already tried plenty of things and replied several times to you guys, but untill now I haven’t recieved a single answer. Just one, asking me for a ton of information (wich I provided the same day), and 4 days later my account is still disabled. I already started a marketing project thta includes seding some ebooks to leads, but I have to send them 1 by 1 because my account doesn’t work. This is my last resort hoping that FINALLY someone is gonna help me.

3
Taylor Tarpley
Community Manager
2 years ago
S
Contributor I
SparkwellHomeContributor I
asked in Accounts and Settings

Viewed Product Tracking being removed by Pagefly

I am using Pagefly - a Shopify third party page builder app for my custom product page codes. I have recently launched my site so am making on-going changes to certain elements of the page, in doing so, when I have published the page it is removing the Viewed Product tracking code. Has anybody else experienced this or found a solution for why viewed product tracking might be getting removed when changes are made to individual product pages? Thanks

1
julie.accardo
Community Manager
2 years ago
D
Problem Solver I
DanPProblem Solver I
posted in Accounts and Settings

Log in to 2 different Klaviyo accounts

One of the things I continuously get tripped up by is trying to see settings, setups and content across 2 different Klaviyo accounts at once in the same browser. It’s a restriction from Klaviyo that allows you to only login to one account at a time in the one browser. I know you can clone some things (but not all) and that it’s more of a security feature. But for people that manage multiple client accounts trying to implement the same settings and features across different accounts is a time-consuming process. I know other providers use sub-domains to help with this, it’d be a lot easier if we could do something like that IMO. 

5
Jakub
Partner - Silver
1 year ago
3
Contributor I
3000month2021Contributor I
asked in Accounts and Settings

Comparing Paid vs Free Account Plan for Under 200 Subscribers

We got someone to help us set up the email and we’re told there are some segment or features are only available ( active on site feature is one of them  ?) when we upgrade.  On pricing page,  the plan is free for accounts with less than 200 subscribers. Can someone share what features are we missing for a free plan ? 

1
alex.hong
2 years ago
P
Contributor I
PhoebeContributor I
asked in Accounts and Settings

What will change if I downgrade my email plan from paid to free?

Hi, just wanna know if i downgrade my subscription plan to free one, could i still download, and use the data, information I had in my Klaviyo account? And is there anything I need to notice if i want to upgrade it in the future? Looking forward to hearing from you, thank you!

1
Taylor Tarpley
Community Manager
1 year ago
P
Contributor I
Peter WContributor I
asked in Accounts and Settings

How do I access Live Chat if I'm on a Paid Plan and my account is disabled?

I’m a brand new customer. I create my first email flow and just as I’m about to test it, YOU DISABLE MY ACCOUNT and NO ACCESS TO CHAT?This is a terrible early experience for a business about to launch an e-commerce campaign.I had to send an email. Got a useless response and waiting almost 24 hours later with no solution.SOLVE THIS URGENT. And please enable CHAT for people who are locked out with no reason given. 

6
cassy.lee
2 years ago
A
Contributor I
Alex9898989Contributor I
asked in Accounts and Settings

Need some help with sending customers to the right page.

Hi all,I hope you are doing well This is my first time using any kind of email marketing software so this question might be dumb. So, I am a dropshipper with a lot of SKU’s and I am trying to set up an abandoned cart flow. I am using Pagefly to create some of my landing pages and when I set up my email template with “dynamic” product blocks it takes me to the regular Shopify product page and not my custom landing page I made with Pagefly.I tried with “static” product blocks but the “auto-generate links” also sends me to the product page and not the custom landing page.And if I understand correctly adding my website link manually will send all my customers to the same page no matter what product they have abandoned, if so that’s also not an option.So my question is then, how can I send my customers to my custom landing pages with the correct product that they have left in the cart? Thanks in advance.

7
KatherineB
Partner - Platinum
1 year ago
A
Contributor I
anscContributor I
asked in Accounts and Settings

Are contacts add to Klaviyo if they don't mark the accept marketing opt-in at checkout?

Hello, We think our contact list isn’t growing fast enough due to the accept marketing opt-in at checkout not automatically selected - we have just updated this. We want to know if the customers that have shopped previously but not selected accept marketing were still added? 

1
Bobi N.
Partner - Platinum
10 months ago
M
Contributor I
mazsupportContributor I
asked in Accounts and Settings

Why isn't the data in my account showing up anymore?

Our klaviyo is empty. It was visible till last night, and now it's completely blank in the morning.Campaigns. Flows, templates, and lists are no longer available. This is very shocking and not sure what to do? Tried multiple browsers, but same blank account. Chat is also unavailable at this time; if anyone can assist, please do so.

3
alex.hong
1 year ago
A
Active Contributor III
Andrew.WaltersActive Contributor III
asked in Accounts and Settings

Do Custom UTM Parameters Break Google Analytics Tracking?

Hi, does anyone use a custom UTM parameter, and if so, does it break Google Analytics tracking? Asking because I added a custom UTM while keeping all other the same, now a month’s worth of Source = Klaviyo analytics is missing from GA.

2
A
Active Contributor III
11 months ago
D
Contributor I
davekluzContributor I
asked in Accounts and Settings

Templates Not Working

I’m trying to create a campaign and I can’t access my Templates. I can’t edit Templates either. Is anybody else having this issue?

3
Dov
1 year ago
P
Contributor I
pman13Contributor I
asked in Accounts and Settings

Why can't I change my organizational prefix?

Hello, I can’t change my organizational prefix for some reason. It doesn't let me click in the text box. What should I do? 

1
David To
Community Manager
1 year ago
Chris Milham
Partner
Chris MilhamPartner
asked in Accounts and Settings

Is there a way to switch between Klaviyo accounts using a specific URL?

Hi. I have multiple client accounts I administer. And using the Klaviyo admin interface it’s easy to switch between them.BUT… my workflow is within ClickUp, where I manage the campaign calendar for each client.(BTW answering this question doesn’t require knowing anything about ClickUp).For this workflow to stay within the confines of ClickUp, and avoid flipping between applications, I am needing to embed the Klaviyo campaigns page for the client I am currently working with.Embedding the page itself works fine in ClickUp — no problem.EXCEPT… the Klaviyo admin interface “remembers” what client account is currently selected.This means, when I switch to a different client in ClickUp, the last client account I worked with is shown in the embedded campaign page view.This’ll lead to some disaster before too long. And doesn’t help with the flipping between apps thing I’m trying to avoid because I still have to flip over in Klaviyo to the account that I’m wanting to set up campaigns for.What I’

8
Chris Milham
Partner
8 months ago
O
Contributor I
Operador_StHonoréContributor I
asked in Accounts and Settings

Account has been disabled

Hi, how are you?My account has been disabled and we need to fix this problem, help me.Otherwise we request a refund if you were unable to recover your account.We need urgent help, because we've a promotion launch this weekendz.

2
O
Contributor I
1 year ago
N
Contributor I
Nikki2UContributor I
posted in Accounts and Settings

Probation warning from the compliance team

Hi.We need support from the compliance team please. Our account has been suspended due to persistent poor email sending behavior.We trying to understand why as we only ever sending to an engaged segment and we exclude all hard bounces (note: the hard bounces are only about 200 and something, which wouldn’t be the case). Could this have any thing to do with what we are promoting on our emails? 

1
stephen.trumble
Community Manager
1 year ago
N
Contributor I
NoahPetHouseContributor I
asked in Accounts and Settings

Unable to update all action statuses

I started to have this error message while edditing an email sequance in which i was putting images on them. And so far i cant use the app for anything since this error unables any saves or updates on any features this app provides…It gives this error “Unable to update all action statuses”And the reason im opening a topic here is because the app doesnt allow me to send any emails since it cant update anything

1
David To
Community Manager
1 year ago
A
Contributor I
andydamatoContributor I
asked in Accounts and Settings

Removing user from my account

Hiya, I am trying to remove my old agency as a user in my account - without luck. I click on the light grey x, a popup appears asking me to confirm, I click on ‘delete user’ button and nothing happens and therefore, unable to delete. Any help would be much appreciated! Thanks very much.     

6
alex.hong
1 year ago
D
Contributor I
DragonAmber2020Contributor I
asked in Accounts and Settings

Account disabled and no response from support

My account was disabled on Friday without any explanation. I have send 3 emails to the emails to customer support, no response. I also called the 800 number on your website and they did not help either.I don’t want to pay to a company that can’t even be bothered to help it’s customers.

3
Dov
8 months ago
M
Contributor I
MohamedContributor I
asked in Accounts and Settings

Seeking Advice: Requesting a Same-Day Refund from Klaviyo for Monthly Subscription

Today, I was charged for my monthly subscription with Klaviyo. However, I intended to cancel my subscription before the invoice was generated. Due to unforeseen circumstances, I was unable to cancel it in time. I'd like to request a refund from Klaviyo as I no longer require their services, and I believe that since the invoice was generated just a day ago, it would be reasonable to expect a refund.Unfortunately, I haven’t been able to find a way to contact them.I wonder if you have experienced a similar situation with Klaviyo or other subscription-based services. If so, could you please share your insights on the following:What is the best approach to request a refund from Klaviyo in this scenario? Should I include any specific points in my refund request to make it more persuasive or effective? Did you successfully obtain a refund in a similar situation? If so, how did you manage to do it?Any guidance, advice, or shared experiences would be greatly appreciated. I believe this informat

2
Taylor Tarpley
Community Manager
7 months ago
M
marcosdoteorianerdNew Member
asked in Accounts and Settings

Why was my account disabled?

My Klaviyo account has been disabled for verification after my first campaign submission attempt, and that has been going on for a week!I read and understood that it is a matter of security because I am a new user, and in the information it was said that in one business day I would have a feedback on this.So far nothing has happened. On the fourth I opened a call through the help desk, and I also had no feedback. I would like to know if it is delayed anyway, if this delay has already occurred with someone else. Sorry if there is a typo, I'm from Brazil, my English is not the best:)

1
cassy.lee
2 years ago
H
Contributor I
HGSykesContributor I
asked in Accounts and Settings

New credit card added to suspended account - how long before unsuspended?

Hi thereWe have added a new credit card, but account still says suspended and we need to send edms asap - anyone know how to pay a bill on a contract?Or at what time the credit card will process payment/account unsuspended? cheersH

3
David To
Community Manager
8 months ago
B
Contributor I
biblerianContributor I
asked in Accounts and Settings

Klaviyo Fonts Update

I am unable to change my klaviyo fonts to the ones I have in brand library

3
Dov
1 year ago

Most helpful members this week

Terms & ConditionsCookie settings

Links & Resources

Platforms

Partners

Useful Things

About

  • Terms and Privacy
    © 2022 Klaviyo All rights reserved. Klaviyo and the Klaviyo logo are trademarks or registered trademarks of Klaviyo, Inc. or its affiliates.