Accounts and Settings
Get help with managing your account and settings.
- 565 Topics
- 1,475 Replies
When I logged onto klaviyo, it acted as if I did not set up my account yet. I have been a paying customer of Klaviyo for over a year. The prompt was to run the integration with my shopify store, which I have already done. I did not run the integration again for fear of losing everything I have set up in my klaviyo account in the past 15 months.And since the system does not recognize me as a paying customer, I can not access Chat. VERY ANNOYING!!! I need to access my account immediately. I did submit an email, but no response yet. Argh….Anyone have ideas?
We have recently set up a Klaviyo account for our company and were ready to launch it this weekend. We added all the billing information and paid for our relevant subscription for which we received a receipt confirming this.However, when looking at the account we can see that it has not been upgraded and we are therefore unable to start sending out emails which is incredibly frustrating. How can this be fixed to ensure that the account is upgraded?
My account was disabled and I have done everything requested by Klaviyo, cleaned my list etc and still nothing. I have reached out to them about 10 times now through the support tickets, chat and email and keep receiving either no reply or the same automated email telling me to clean my list which I have already done.It’s been two weeks and my account is still disabled and I still have no information on how long it will be this way or what else they want me to do to unblock it. Meanwhile they’re still charging me $85 a month for terrible service and a product I cant use. Has anyone else had this problem? How long was it blocked for? Is there a way to get some help from anyone in this company?
We were unfortunately hacked over the weekend and they got into our Kalviyo account and sent our a spam email to our customers. We took all of the necessary steps to secure and update our account, we even spoke with someone through Klaviyo chat when we still had access to our account to make sure we were OK to move forward!!!We have two administrators on our account and we have BOTH reached out to Klaviyo support, contacted Shopify to see if we could get help, called the sales department at Klaviyo, read the articles, so on and so forth and have recieved ZERO help.The only responses we have been given have been from the support email saying to clean up our email lists and to set up 2-step verification, which we had done before we were locked out but again we’re LOCKED OUT and can’t do any of these steps even if we wanted to.This is the worst customer service we have ever experienced. We’re just a small business trying to make our sales like everyone else here and we spend a good amount
I meant to get access to my company’s account as a collaborator. I accidentally started the process of creating an account, I only got to the point of adding my brand information.Now, when the company I work for tries to add me as a collaborator, I get sent to the “set up” page of the account I created.I want to cancel this mistake account so I can finally access my company’s. But I cannot find any information to do it. How can I cancel an account that was not fully set up?How can I start over?Thank you
Hi! Might be a strange question, but how do we downgrade our account back to the free plan? FYI we have 155308 Active Profiles 5797 Suppressed profiles and are currently on the 500 people - $20 / month plan. Not sure if that matters.Asking because we couldn’t find any way to downgrade (back) to the free plan.Thanks for your help!
I’m new on Klaviyo, trying to scale my freelancing career. I already have 2 clients but to be honest, I’m just hanging in there, trying my best with the knowledge I got from Aweber and SendPulse (while working my past job) to set up campaigns, flows etc for them. But I need to learn everything on and about klaviyo, like, from dashboard to different triggers and segments, etc. is there a comprehensive course I need to take? or something that progresses from the basic like dashboard down to complex like analytics. please help, i don’t mind hustling this skill like it’s my Phd exam in a week.
Has anyone successfully set up their dedicated sending domain using AWS? If so, did you have to do anything differently or in addition to the steps provided by Klaviyo? I ask because we’re following the steps completely, yet unable to verify records. Any assistance is appreciated.
Hello, klaviyo community people!Hope you are doing well. Today I bring a question to you guys.I have clients who have a klaviyo account and in that klaviyo account, my client has two stores connected. One is Woocommerce and another one is Shopify. My client already integrated with woocommerce. But he will switch to Shopify soon.But here is the main topic is. If I disable the Woocommerce integration do my clients lose the klaviyo data that my clients have before? Please let me know eagerly awaiting your answer. Check out the image below for better understanding.Thank youForman Fahim
Hi there, I’m brand new to Klaviyo and this is my first time registering a lead. I’m a bit confused as to whether Klaviyo is asking me for my contact details or those of my new client? Ideally, I don’t want to include the client’s phone number without their approval but it’s deemed a *necessary field? Is it ok to use my number?
Hello! Is there a standard practice for using tags to organize lists, segments, campaigns, flows, etc. We have years worth of these things without tags so they are very unorganized. However, we are looking for suggestions as to the best way to organize and group using tags. Can you share how you use tags to group and maintain some order in Klaviyo? Thanks!
Hi Folks, happy new year!I’ve been talking to a prospective client and they’re using Magento 2. My experience with ecom platforms is limited to BigCommerce and Shopify, and I’ve found that there can sometimes be issues with features from Klaviyo not always being available outside of Shopify - ie persistent cart rebuilding doesn’t work on BC & Klaviyo.For those of you who are experienced with Magento, are there any “gotchas” when it comes to Klaviyo I should be aware of?Thanks!
We have run into an issue with an SMS Sign Up Form. When a user submitted the form, a different profile name was attached to the Klaviyo account. We have traced it back to a sequence where we use a log into a customers account (CSR function), sign out, and then go to submit the SMS form. After submitting the form, we went into Klaviyo and the profile name was changed to the logged in customer. Is there a way to stop this from occuring in Klaviyo? This is causing concern for our marketing team.A similiar issue occurs when a customer submits and order for another person and Bills/Ships to that person. The profile name changes. This causes havoc with emails that use the profile name in the greeting.
Hi there,We’re currently beginning to test the waters of splitting out two brand pillars into separate websites which has brought us down the path to questioning if we should keep both brands in one Klaviyo account or create a second account.While creating two accounts seems like the best choice on paper, we’re concerned about potential overlap in abandon cart/browse flows, cross-selling opportunities, and unsubscribe/suppression management. Is there a typical standard Klaviyo advises for customers to maintain if they are working with more than one brand?
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