Accounts and Settings

Get help with managing your account and settings.

  • 656 Topics
  • 1,712 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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656 Topics

Y
Contributor I
yannContributor I
asked in Accounts and Settings

Logging into Klaviyo from Shopify

Hello everybody,I’ve recently installed Klaviyo in my shopify store and there weren’t any problem.But now I don’t know why every time I click on the app to enter, it doesn’t function, there is no new tab for Klaviyo, so the only thing i can do is to open a new tab on google and tap “Klaviyo”, which is a bit annoying.Does anyone have ever got the same issue and be able to help me to fix it ? Thanks

1
David To
Klaviyo Employee
2 years ago
B
Contributor I
BjoernContributor I
asked in Accounts and Settings

Account has just been disabled

My account has just been disabled, even though I had it verified by a Klaviyo employee from the Success Team last Friday and was assured that I could send my campaign today (Sunday) without any problems.We want to release a new product today and I don't get any feedback from the support team via email.I am slowly running out of time and the project seems to be falling through.If anyone can help me, I would be very grateful!

1
Dov
2 years ago
F
Contributor I
Fat BoyContributor I
asked in Accounts and Settings

Use all available profiles

Hi - sorry but i am pulling my hair out.  Any help would be appreciated.I am a new business and I have 391 profiles available in klaviyoBut they are not all available in any list and I can’t find where to add ALL profiles into one singular main list.Im lost

1
David To
Klaviyo Employee
2 years ago
JustJassy
Contributor I
JustJassyContributor I
asked in Accounts and Settings

iOS15 & Klaviyo (Postmaster and Other Apps)

Hello,With the arrival of iOS 15, I’m really worried cause it might affect Klaviyo email marketing of my clients. I am trying to look at Google Postmaster as one of the things that can support/help my email marketing. What do you think about it? Will be very helpful?Or would you suggest other monitoring tools? I really really need suggestions on this.Thank you!

1
David To
Klaviyo Employee
2 years ago
R
Contributor II
RoanneContributor II
asked in Accounts and Settings

Coupons Tab is not showing

Yesterday, we’ve integrated two new shopify stores with klaviyo and give the manager roles to one of our staff to create flows, but the Coupons Tab on the menu is not showing at all. Did klaviyo got a new update? Where can I create klaviyo coupons now?

4
R
Contributor II
2 years ago
Stape
Contributor III
StapeContributor III
asked in Accounts and Settings

How to change user name login on this Community?

Our company is renamed from GTM Server to Stape. And I don’t find a way to change the login on this forum.Basically, I want to change it from @gtm-server to @stapeThanks.

2
cassy.lee
2 years ago
S
Contributor I
summerContributor I
asked in Accounts and Settings

Not Receiving Verification Email

My email cannot be verified. I have tried for 2 days and cannot log in to the account. Maybe consider not using this plug-in anymore.

1
Dov
2 years ago
T
Contributor I
ThinkContributor I
asked in Accounts and Settings

Account confirmation email didn't receive

I have sign up a new account and set step by step however at the end of confirmation. my email inbox shows nothing confirmation email. i follow our instruction by checking spam or junk folder, adding the support@klaviyo.com into my contact, and update new email address but didn’t work. So how can i solve the problem? did any one meet this problem before?  

1
Dov
2 years ago
J
Contributor I
JessBContributor I
asked in Accounts and Settings

Email not pulling through GA properly

Hi everyone! I’m currently looking into our GA reporting as it is currently half pulling through to ‘Email’ and half to ‘Other’. I’ve checked that all channel settings are system defined and tracking is used on every email. Could anyone hazard a guess as the issue I’m having? Thanks!

1
David To
Klaviyo Employee
2 years ago
P
Contributor II
pmjchanContributor II
asked in Accounts and Settings

Opt-in an offine list

I have an list of customer collected offline and we want to opt-in the customer. Are we able to send a email with “opt-in” button to opt-in customer (if they click into the email).

3
David To
Klaviyo Employee
2 years ago
K
Contributor I
KapiContributor I
posted in Accounts and Settings

Klaviyo Support Not Responding

Hello,It’s been now 5 working days to receive a reply from Klavyio support, after I’ve emailed them multiple times during the week to both their emails addresses success@klaviyo.com and support@klaviyo.com  Anybody know what the expected timeframe is for them to respond to emails or why they would not be responding after so many days? How else is one able to communicate with them?  It’s pretty poor customer experience to be honest and very inconvenient while I have to wait for them to action and resolve the issue I have. 

6
David To
Klaviyo Employee
2 years ago
H
Contributor I
helloContributor I
asked in Accounts and Settings

Setup wizard email verification

Hi, when i do the setup wizard at the end klaviyo sends me a verification email but when i click on it it doesnt work and my email doesn’t get verified

1
David To
Klaviyo Employee
2 years ago
S
Contributor I
ShelleContributor I
asked in Accounts and Settings

Working in two accounts at same time

Hey,Does anyone know if or when you will be able to be logged into several accounts in different windows and work on them simultaneously?I want to be able to have UK account open on one window/screen and US account open on the other to be able to copy content. At the moment it only allows you to work within one account at one time.I hope this makes sense. Thanks Shelle

2
S
Contributor I
2 years ago
I
Contributor I
instabilloContributor I
asked in Accounts and Settings

Account disabled

I have admin access to 4 accounts. This problem with an account. I've been waiting for 3 days with no response. What to do now#freelancer 

1
Dov
2 years ago
A
Anonymous
asked in Accounts and Settings

HELP! DNS records

Hello! I have very limited experience with configuring DNS records. My Klaviyo account is integrated with my Shopify store (I purchased my domain through Google). The email address associated with my Google domain is “info@mybusinessname.com”.  Therefore, my default sender email address on Klaviyo is “info@mybusinessname.com”. According to my research, it seems like it’s best practice to set up a dedicated sending domain. I’ve successfully done so - my new sending domain is “send.mybusinessname.com”.I’m confused as to how this actually affects my emails. Apparently, it will remove “via Klayvio” from the senders address. More specifically:I’ve sent myself a test email prior to creating the new dedicated sending domain. I never actually saw “via Klaviyo” attached to the senders address. Could this be because the  test email was sent from me to my own account? Would “via Klaviyo” have appeared if I had sent my test email to a completely separate email account? After creating the new dedic

1
julie.accardo
Community Manager
2 years ago
A
Contributor I
almaon10Contributor I
asked in Accounts and Settings

Pricing for extra mails

If I have an account with 500,000 sends per month how much does it cost me if I send 720,000?

3
David To
Klaviyo Employee
2 years ago
A
Contributor I
Alex KnorrContributor I
asked in Accounts and Settings

Gmail logo/icon displaying broken link

We have recently updated our email icon/logo in Google Admin to what you see in the preview below.But when we send our campaigns it says the link is broken. I have 2 accounts with the same problem. It has worked fine for the last 3years until we recently updated the image.In GmailIs there a way to set the icon within Klaviyo?In OutlookHow do i make it show up in outlook? 

1
Dov
2 years ago
E
Contributor I
E T H I C A L EContributor I
asked in Accounts and Settings

Shopify - number of email subscribers

HiNew to Klaviyo, loving it so far. A question - in Shopify we have 1150 or so email contacts but only about 250 have opted in to receive emails. Klaviyo wants us to go to the 1000 + subscription already, is there a way to resolve this?Thanks

2
E
Contributor I
2 years ago
K
Partner - Platinum
kellystymiestPartner - Platinum
asked in Accounts and Settings

How to switch an account from Archived to Active in the Partner Portal?

A few of our accounts got archived that are still active. Can someone advise how to switch an account from archived to active? Thank you in advance!

3
David To
Klaviyo Employee
2 years ago
A
Active Contributor I
ArturActive Contributor I
asked in Accounts and Settings

problems with my accounts and integration

Hi, I first created an account directly with Klaviyo as far as I know, with the mail X.then i added user Y and he created email flows. i could also put shopify triggers in it and it was integrated.I wanted to log in through shopify apps klaviyo but then was shown the klaviyo home page with the registration/integration.How do I get back to my normal account now? That doesn't work anymoreTranslated with www.DeepL.com/Translator (free version)

2
A
Active Contributor I
2 years ago
V
Contributor I
vionetechnologiesContributor I
asked in Accounts and Settings

Account Disabled

On Wednesday, June 16th, I was scheduling my first campaign to be sent out but I got an alert that my account was suspended. I answered all the questions needed to verify my account and I still have not heard anything back yet. I read that this only takes 24 hours to clear up but it’s been 4 business days now. What steps can I take now? We are behind on our schedule because of this

1
David To
Klaviyo Employee
2 years ago
B
Contributor IV
bikashlamaContributor IV
asked in Accounts and Settings

Klaviyo Limit Error on 95% usage

Hi. We are getting KlaviyoLimitError even though we can see that the usage is 95% of the plan. Thanks.

8
David To
Klaviyo Employee
2 years ago
P
Contributor I
pinktulipContributor I
asked in Accounts and Settings

Emails not sending because of an invalid SMTPAPI header??

Our account was disabled this week and it was like pulling teeth getting back into it. We were finally let back in and our account was enabled (yay!), so we scheduled a campaign because we had a large group of products launching last night.However, this is what the campaign looks like currently and no one received the email.Then, the email that our Klaviyo account has as the sender email, keeps getting emails from SendGrid saying “Invalid SMTPAPI Header”. We don’t know what this is and want help getting it resolved. 

1
David To
Klaviyo Employee
2 years ago
X
Contributor I
xdrafiContributor I
asked in Accounts and Settings

Why my new klaviyo account is disabled?

I have created a Klaviyo account yesterday and bought a $150 plan. Then integrated with my woo commerce and uploaded my list. Now before sending the first email suddenly my account was saying under review and now saying account is disabled. What should I do now?  

3
David To
Klaviyo Employee
2 years ago
Y
Contributor I
YCIContributor I
asked in Accounts and Settings

My Account is disabled

Hi, can you please help us re-active our account?  We are new and we have followed the best practices Klaviyo recommended and are still dealing with this issue. Please, please, please get back ot me and we are happy to explain our situation in more detail if necessary.

2
David To
Klaviyo Employee
2 years ago

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