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Accounts and Settings

Get help with managing your account and settings.

  • 818 Topics
  • 2,125 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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818 Topics
A
Contributor I
A. EliasContributor I
asked in Accounts and Settings
Website not allowing flow creation

Hi, for the past 2 days I have been unable to create a flow. It does not matter which flow I select or even creating one from scratch. The website stops on the create flow screen and never progresses.  I get the spinning wheel that never stops spinning.  Also I have tried to submit a message but that keeps giving me an error also.I am on the free plan currently but with the trouble I am having even using the site I am leery about getting on a paid plan. There seems to be no support at all. All the options they provide to get help are unavailable or not working.  

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A
Contributor I
M
Contributor I
Milla370Contributor I
asked in Accounts and Settings
Partner registration remove access

A previous client has asked for us to remove ourselves from their management/as a partner registration on their accounts. They have already removed our access, so is there a way for us to remove ourselves from their partner registration now that we don’t have access anymore? Or is this something they will need to do?  

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Taylor Tarpley
Community Manager
A
Contributor III
AlipearlContributor III
asked in Accounts and Settings
Account Disable

The Klaviyo account is disabled before we do anything, which makes us inexplicable.Why account is disabled after we paid???We have sent many emails to customer support, Nothing helps from the current situation. We also called the number on your website and chat online for help， ALSO they did not help either.We don’t want to pay to a company that can’t even be bothered to help it’s customers.If our Klaviyo account cannot become active within one business day, can you help return the money to us?Looking forward to your reply.

301
David To
Klaviyo Employee
A
Contributor III
AlipearlContributor III
asked in Accounts and Settings
Our Klaviyo Account Disable, No one help us, Urgent

We have replied the email from Klaviyo, But our account still Disabled, please help us ASAP!!!

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David To
Klaviyo Employee
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings
How to create a landing page in Klaviyo?

Is there any way to crate a landing page in klaviyo and how can I do that anyway!Thanks

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GrantDeken
Problem Solver I
A
Contributor III
AlipearlContributor III
asked in Accounts and Settings
Why is my account disabled?

We haven't started to do anything, but the account is disabled, which makes us very troubled

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A
Contributor III
Akselpd
Active Contributor I
AkselpdActive Contributor I
asked in Accounts and Settings
I can't login to Klaviyo.com/dashboard

Hey everyone,I am about to onboard a new client who just invited me to his account but I can’t load the Klaviyo Dashboard and I am worried. Here is a screenshotA - they sent me a new link I am scared to open because picture B isn’t pretty too. B - how can I fix that? Or the platform is down  Is this something I can fix myself or it is on @klaviyo’s end? ​​​​​​​ Thank you!Yours,​​​​​​​Alex ​​​​​​​

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Akselpd
Active Contributor I