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Accounts and Settings

Get help with managing your account and settings.

  • 769 Topics
  • 1,929 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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769 Topics
A
Contributor I
Alex A21Contributor I
asked in Accounts and Settings
New Domain warmup

Hi Alex here,I just wanted to ask that I've to warmup a new domain with 0 person subscribe an email my list I've to run some ads for this purpose but my products are highly related to it products like(cisco routers, Nvidia graphic cards, Apple solid state Hard Drive  etc.) so how I'll warm up this domain. we’ve found a tool called lemlist is it help full for email warmup we are a drop shipping brand and using klaviyo for email marketing looking for your help.thank youAlex

2
alex.hong
2 years ago
N
Contributor I
Nicolas DallmerContributor I
asked in Accounts and Settings
Big problem with Klaviyo

Hello, for several months I have been billed on an account that I no longer have access to.The only way to cancel the billing is to create a ticket from the associated account but I can't even log in anymore since the email address associated with this account is deactivated.I've tried to contact Klaviyo everywhere but they either don't answer me or refer me to an FAQ.Can you help me solve my problem?DALLMER Nicolas

1
David To
Klaviyo Employee
2 years ago
S
Contributor I
sharryContributor I
asked in Accounts and Settings
Active on Site not working

Klaviyo is already added into the onsite javascript, but I don't see any data coming through.I tried adding the code for too but that didn’t work either. What can I do to fix this issue? Thanks.

5
alex.hong
2 years ago
A
Contributor I
Armin77Contributor I
asked in Accounts and Settings
Customer in two different accounts for two shops

Hello,my customer has two online shops and actual looking for a E-Mail Solution. In one Store (Woocommerce) he sell the items on the normal way like all shops. In the second Shop (Shopify) he sell other items as an auction. Customer are for both the same, because product range same as well.My idea is to have two different Klaviyo Accounts, but company is the same and we want to have the customer in both account to create marketing activities.Thanks for your help :-)

3
alex.hong
2 years ago
G
Problem Solver I
giannishadjProblem Solver I
asked in Accounts and Settings
Why do I get a confirmation email for single optin

in the settings of my list I have checked single optin and still I get a confirmation email when testing for subscription. Why?

3
retention
Partner - Platinum
2 years ago
D
DylanvNew Member
asked in Accounts and Settings
Why is my Klaviyo Account not loading anything but the menu screen?

When I log into Klaviyo I'm greeted with the side menu but none of the information on the page loads? Can anyone help me with this issue?.🙏 This is what I get when I open Klaviyo on all pages except: profiles, data feeds, and preferences. ⬇ 

8
MariaMG
Contributor III
2 years ago
E
Contributor I
eilmcgContributor I
asked in Accounts and Settings
Klaviyo is asking me to setup and integrate with shopify again

When I logged onto klaviyo, it acted as if I did not set up my account yet.  I have been a paying customer of Klaviyo for over a year.  The prompt was to run the integration with my shopify store, which I have already done.  I did not run the integration again for fear of losing everything I have set up in my klaviyo account in the past 15 months.And since the system does not recognize me as a paying customer, I can not access Chat.  VERY ANNOYING!!! I need to access my account immediately.  I did submit an email, but no response yet.  Argh….Anyone have ideas?

1
retention
Partner - Platinum
2 years ago
R
Contributor I
ramiroContributor I
asked in Accounts and Settings
My account has been disabled

Hi, My account has been disabled with no explanation as to why. We've been using Klaviyo for 3 years. Can I get some help, please

5
alex.hong
2 years ago
I
Contributor I
iangelContributor I
asked in Accounts and Settings
My account is disabled but it's still being charged

My account is disabled but it's still being charged.Please refund and close my account permanently to make sure it won't be charged again.

5
David To
Klaviyo Employee
2 years ago
A
Anonymous
asked in Accounts and Settings
Account upgrade has been paid for but has not been upgraded

We have recently set up a Klaviyo account for our company and were ready to launch it this weekend. We added all the billing information and paid for our relevant subscription for which we received a receipt confirming this.However, when looking at the account we can see that it has not been upgraded and we are therefore unable to start sending out emails which is incredibly frustrating. How can this be fixed to ensure that the account is upgraded?

1
stephen.trumble
Community Manager
2 years ago
S
Contributor I
SBESIM80Contributor I
asked in Accounts and Settings
My account has been disabled for 2 weeks and I have had no response from Klaviyo - help!

My account was disabled and I have done everything requested by Klaviyo, cleaned my list etc and still nothing. I have reached out to them about 10 times now through the support tickets, chat and email and keep receiving either no reply or the same automated email telling me to clean my list which I have already done.It’s been two weeks and my account is still disabled and I still have no information on how long it will be this way or what else they want me to do to unblock it. Meanwhile they’re still charging me $85 a month for terrible service and a product I cant use. Has anyone else had this problem? How long was it blocked for? Is there a way to get some help from anyone in this company?

1
Taylor Tarpley
Community Manager
2 years ago
P
Contributor I
pinktulipContributor I
asked in Accounts and Settings
My Account was Disabled

We were unfortunately hacked over the weekend and they got into our Kalviyo account and sent our a spam email to our customers. We took all of the necessary steps to secure and update our account, we even spoke with someone through Klaviyo chat when we still had access to our account to make sure we were OK to move forward!!!We have two administrators on our account and we have BOTH reached out to Klaviyo support, contacted Shopify to see if we could get help, called the sales department at Klaviyo, read the articles, so on and so forth and have recieved ZERO help.The only responses we have been given have been from the support email saying to clean up our email lists and to set up 2-step verification, which we had done before we were locked out but again we’re LOCKED OUT and can’t do any of these steps even if we wanted to.This is the worst customer service we have ever experienced. We’re just a small business trying to make our sales like everyone else here and we spend a good amount

5
David To
Klaviyo Employee
2 years ago
D
Contributor I
DaleleaContributor I
asked in Accounts and Settings
How to Change {{ organization.url }

We have recently changed our site’s url.  Now all the links in our flows that use {{ organization.url } go to the old URL and not the new one. I can’t find where in Klayvio settings I update what the organization.url is.  Please help!

7
Taylor Tarpley
Community Manager
2 years ago
M
Contributor I
McarringtontContributor I
asked in Accounts and Settings
I accidentally created a Klaviyo account and I cannot disable it

I meant to get access to my company’s account as a collaborator. I accidentally started the process of creating an account, I only got to the point of adding my brand information.Now, when the company I work for tries to add me as a collaborator, I get sent to the “set up” page of the account I created.I want to cancel this mistake account so I can finally access my company’s. But I cannot find any information to do it. How can I cancel an account that was not fully set up?How can I start over?Thank you

1
alex.hong
2 years ago
L
Contributor I
LuukeeContributor I
asked in Accounts and Settings
Downgrade email plan to free

Hi! Might be a strange question, but how do we downgrade our account back to the free plan? FYI we have 155308 Active Profiles  5797 Suppressed profiles and are currently on the 500 people - $20 / month plan. Not sure if that matters.Asking because we couldn’t find any way to downgrade (back) to the free plan.Thanks for your help!

1
Dov
2 years ago
M
Problem Solver I
Mg_RaphProblem Solver I
asked in Accounts and Settings
Please, I need to learn everything and anything about Klaviyo

I’m new on Klaviyo, trying to scale my freelancing career. I already have 2 clients but to be honest, I’m just hanging in there, trying my best with the knowledge I got from Aweber and SendPulse (while working my past job) to set up campaigns, flows etc for them. But I need to learn everything on and about klaviyo, like, from dashboard to different triggers and segments, etc. is there a comprehensive course I need to take? or something that progresses from the basic like dashboard down to complex like analytics. please help, i don’t mind hustling this skill like it’s my Phd exam in a week.

1
alex.hong
2 years ago
B
Contributor I
BibekContributor I
asked in Accounts and Settings
Email Usage Limit and Plan Questions

Hey Guys,Would plan limit the flows?

3
B
Contributor I
2 years ago
C
Contributor I
Context CamContributor I
asked in Accounts and Settings
Setting Up a Dedicated Sending Domain with AWS

Has anyone successfully set up their dedicated sending domain using AWS? If so, did you have to do anything differently or in addition to the steps provided by Klaviyo? I ask because we’re following the steps completely, yet unable to verify records. Any assistance is appreciated.

1
alex.hong
2 years ago
B
Contributor I
biblerianContributor I
asked in Accounts and Settings
Klaviyo Fonts Update

I am unable to change my klaviyo fonts to the ones I have in brand library

3
Dov
2 years ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings
Have to integration in one klaviyo account.

Hello, klaviyo community people!Hope you are doing well. Today I bring a question to you guys.I have clients who have a klaviyo account and in that klaviyo account, my client has two stores connected. One is Woocommerce and another one is Shopify. My client already integrated with woocommerce. But he will switch to Shopify soon.But here is the main topic is. If I disable the Woocommerce integration do my clients lose the klaviyo data that my clients have before? Please let me know eagerly awaiting your answer. Check out the image below for better understanding.Thank youForman Fahim   

1
stephen.trumble
Community Manager
2 years ago
D
Partner
Diane HPartner
asked in Accounts and Settings
Registering a lead for Partner's Program

Hi there, I’m brand new to Klaviyo and this is my first time registering a lead. I’m a bit confused as to whether Klaviyo is asking me for my contact details or those of my new client? Ideally, I don’t want to include the client’s phone number without their approval but it’s deemed a *necessary field? Is it ok to use my number?

1
David To
Klaviyo Employee
2 years ago
J
Contributor I
Jenn McGintyContributor I
asked in Accounts and Settings
Organization of Lists/Campaigns/Flows/Etc. Using Tags

Hello! Is there a standard practice for using tags to organize lists, segments, campaigns, flows, etc. We have years worth of these things without tags so they are very unorganized. However, we are looking for suggestions as to the best way to organize and group using tags. Can you share how you use tags to group and maintain some order in Klaviyo? Thanks!

4
Mailbox Manny
Partner - Silver
2 years ago
S
Contributor I
shubhampalContributor I
asked in Accounts and Settings
i have 2 shopify account, can i use 1 klaviyo account for both of my shopify store

i have 2 shopify account, can i use 1 klaviyo account for both of my shopify store

1
alex.hong
2 years ago
W
Problem Solver II
wernstromProblem Solver II
posted in Accounts and Settings
Magento 2 quirks, caveats or limitations?

Hi Folks, happy new year!I’ve been talking to a prospective client and they’re using Magento 2. My experience with ecom platforms is limited to BigCommerce and Shopify, and I’ve found that there can sometimes be issues with features from Klaviyo not always being available outside of Shopify - ie persistent cart rebuilding doesn’t work on BC & Klaviyo.For those of you who are experienced with Magento, are there any “gotchas” when it comes to Klaviyo I should be aware of?Thanks!

0
W
Problem Solver II
2 years ago
C
Contributor III
Cr.oomppContributor III
asked in Accounts and Settings
Help! My Klaviyo Certificate Is Under The Wrong Name

Hi Klaviyo Team, For some unkown reason, I am unable to access the help center. My Klaviyo Certificate is under the wrong name, will it be possible to change it?

1
Dov
2 years ago
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