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Accounts and Settings

Get help with managing your account and settings.

  • 792 Topics
  • 2,021 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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792 Topics
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Contributor I
grillsupplyContributor I
asked in Accounts and Settings
Web tracking only works for myself, not for customers (added to cart, product view, active on site)

Hey, I have a shopify store and have implemented the added to cart, product view and active on site triggers as instructed.When I then tried to trigger the events, I noticed that the events are only triggered on myself.For example, when a customer cancels the shopping cart, nothing is displayed under klaviyo profiles.I have tried just about everything....The other triggers all work so far. Hope you can help me!ThanksDaniel 

2081
Dov
2 years ago
M
Problem Solver I
marctyson70Problem Solver I
asked in Accounts and Settings
How do I configure an Mageplaza extension to send my transactional emails via Klaviyo?

I am trying to configure a Mageplaza extension to send my transactional emails via Klaviyo, currently my transactional emails are being sent via my current email provider but I need the > Support Host name and IP Address > Port > Protocol > Authentication > Username > Password - any ideas how I go about this please?

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M
Problem Solver I
2 years ago
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Contributor I
nick38429Contributor I
asked in Accounts and Settings
Won't bill

I am beyond frustrated. For days now I have been trying to process a new payment method, but Klaviyo won’t charge the card. My account is now suspended, and support is yielding zero response (chat and email after 2 days). Any help? 

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alex.hong
2 years ago
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Contributor I
Wild MustardContributor I
asked in Accounts and Settings
How to edit my partner profile?

Hey there community, I’m managing multiple accounts as a Klaviyo Partner, but since I began my business has rebranded with a new trading name and email address.When I’m registering my managed accounts, the old details are coming through for confirmation and new clients are getting confused.I’ve searched high and low but I can’t seem to find a way to edit my business name and email/login credentials without losing access to everything and starting over? Can someone please guide me in the right direction as this looks and feels unprofessional to me and would love to rectify it!Thanks so muchLisa

2741
Taylor Tarpley
Community Manager
2 years ago
A
Contributor I
AliceZContributor I
asked in Accounts and Settings
How integrate Klaviyo with Shopify Markets

Hello, i’m a new user of Klaviyo. I need to integrate Klaviyo with Shopify Markets, is it possible? Is the same way to integrate with Shopify? I can’t find a guide about it. Thank you. Alice

5231
David To
Klaviyo Employee
2 years ago
B
Contributor I
BlastedContributor I
asked in Accounts and Settings
Sending Domain/Link Tracking?

Hi everyone! I only have close to 5 people on my newsletter. If I set up a custom sending domain with link tracking would it go to spam since I don’t have many subscribers? Would I be able to warm my sending infrastructure with only 5 subscribers? Thanks! 

3893
alex.hong
2 years ago
D
Problem Solver I
Daniel F13Problem Solver I
asked in Accounts and Settings
Custom Domain Mixup Question

Hi Community, We have multiple Klaviyo accts and while trying to set up custom domain sending for 1 acct, I accidentally switched it over to the other account’s domain. We’ve since switched it back to its original settings, but I was wondering if it now requires me to start a warming period again with the account, even though we’ve been sending through this domain for 6 months already. Grateful in advance for any direction with this. -Daniel

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D
Problem Solver I
2 years ago
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Contributor IV
SunnyContributor IV
asked in Accounts and Settings
Apple privacy opens

Hi All,I was just reading the new update on MPP tracking by Klaviyo, do you guys recommend changing email conversion to “Opened or clicked email (excluding Apple privacy opens)” if so does it mean it wont include AI opens? Keen to know more about it. Thanks,Sunny

23334
Dov
2 years ago
jemmaoleary94
Klaviyo Employee
jemmaoleary94Klaviyo Employee
posted in Accounts and Settings
Recap discussion: Consent and Preferences: Best Practices (Europe)

Adhering to European best practices regarding consent, preferences and unsubscribes is crucial in order to establish a strong sender reputation and maintain good deliverability. In this training we will walk through all the features in your Klaviyo account that need a little extra attention when it comes to consent and preferences, so you can ensure that your customers are only hearing from you exactly when and how they want to. In this session, we cover: What double-opt in is and why it's important How to apply double-opt in to your main list How to structure your preference pages so that customers can make decisions about when to hear from you Best practices for unsubscribe link placements and what happens when a customer unsubscribes  ADDITIONAL RESOURCES Guide to Collecting GDPR Consent Understanding Consent in Profiles Guide to collecting SMS consent Guide to unsubscribes in KlaviyoGuide to understanding preference pagesGDPR: https://gdpr-info.eu/ Have a few moments and want

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jemmaoleary94
Klaviyo Employee
2 years ago
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Contributor I
DMPartnersContributor I
asked in Accounts and Settings
Access Client Account via the Partner Portal

Hi all. This is probably a basic question, but I’m new to the partner portal. I have a managed account that’s been approved and is in my list of managed accounts. I cannot figure out how to get into that account and do some work.  I can’t click on the client account and there doesn’t seem to be any way to get in.  Help, please.  Thank you!

33657
David To
Klaviyo Employee
2 years ago
The Token Shop
Contributor IV
The Token ShopContributor IV
posted in Accounts and Settings
Changes to our email tiers...

We have been a loyal Klaviyo Customer for nearly 4 years! We have an email list of 59,000 customers. We use the platform for both transactional emails and marketing sends. We send on average about 2 Million emails per month. We have 12 active flows that range from abandoned carts to new customer welcomes! We have been paying $600/mo for the last 4 years and just got a notice that we would now only be allowed 400,000 emails per month at that price...that is an 80% reduction in our send volume for the same price...that means that each of our 10 sends per month will cost $60...make them count!The really frustrating part of all of this is that we were given 30 days notice to figure out which 1,600,000 emails per month we were willing to give up...Klaviyo accounts for up to 34% of our monthly revenue...so that is a tough decision...the alternative??? Move to a $2,100/mo plan to be able to have all of the same features and send rates for 4X the price…. Ridiculous!

3913
David To
Klaviyo Employee
2 years ago
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Contributor I
comvitaMYContributor I
asked in Accounts and Settings
Problem Reintegrating Klaviyo to Woocommerce

After migrating our website, our integrations don't work anymore, particularly Klaviyo.We've deleted the existing plugin on WooCommerce and used a new RESTapi, however when we trying to connect it, it doesn't work, the old Woocommerce Consumer Key still appears back even after it being revoked.Do I have to remove the current integration on Klaviyo? Would I lose my existing data, If I were to do so?Thanks in advance for any insights and help.  

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D
Contributor I
2 years ago
T
Contributor I
tk14Contributor I
asked in Accounts and Settings
A second Partner Academy Certification after 2nd (successful) try

I have passed the Klaviyo Partner Academy Certification on the first try and received it via Email.Now that I have taken it again and achieved a better score, I was wondering if it was possible to get a new certificate including the improved score since a LinkedIn Link with a good score was my goal. Thanks for all the help in advance!

791
Anni.Kim
Klaviyo Employee
2 years ago
F
Contributor I
FransalContributor I
asked in Accounts and Settings
Can't bulk suppress profiles

I have two issues: Number 1 - I linked up Mailchimp with the Klayvio account and synced the contacts, but in Klayvio it’s not showing people who have unsubscribed as suppressed? There is no one in the suppression list for that segment. Number 2 - when I try and do a manual suppression Klayvio is not giving me the option to bulk upload a suppression list. The button which should say ‘upload a CSV file’ is not there, only the button which allows you to upload individuals to the suppression list. Can anyone help me out?

3291
Bobi N.
Partner - Platinum
2 years ago
A
Contributor I
Alma MedinaContributor I
asked in Accounts and Settings
From email address set up after DNS is verified

Hi, I just verified my DNS but I’m not sure what is now my new From “email address”. Should I just place any prefix? 

2582
A
Contributor I
2 years ago
M
Contributor I
MarianTContributor I
asked in Accounts and Settings
Data feed error: Web feed response is larger than cache size limit.

Hello guys, I have a problem. I want to upload a json product feed but i got this error: Error fetching feed: Web feed response is larger than cache size limit. What i can do?Thanks

3121
David To
Klaviyo Employee
2 years ago
A
Contributor I
AbdelkrimContributor I
asked in Accounts and Settings
Where to set up view web tracking code in shopify 8.2.0 ?

Hi there,In this store I didn’t find any product.liquid file as you can see that in image below:Where should I put the snippet code?And i don’t have custum liqquid section in my store ?Please help me. Thank youTheme version 8.2.0!  

1791
alex.hong
2 years ago
JustJassy
Contributor I
JustJassyContributor I
asked in Accounts and Settings
MailMonitor App

Hello, everyone! Has anyone tried using MailMonitor App to further monitor your emails? Thanks

231
stephen.trumble
Community Manager
2 years ago
M
Contributor I
mikebrother95.txgContributor I
asked in Accounts and Settings
Thinking about upgrading to a paid account, how are the number of customers and price calculated?

Hi,I'm Mike Brother from TXG Corp. I tried using the free version of Klaviyo to research the features that Klaviyo offers. I love it and want to upgrade to the paid version. However, I have a few questions, hope you can help.1. How does Klaviyo calculate the number of contacts? And how does Klaviyo charge for that amount? For example: I want to send a Father Day marketing email campaign to 4000 customers (I already have their information from my old website), how do I manually add those 4000 contacts? How will the cost be calculated?2. And if after the Father Day campaign, I want to delete 2000 customers who do not have an action to open the email (or label that email as spam) and add another 2000 new contacts, the amount that I have to spend will change. change or not?3. If in the first month I add 10,000 new contacts, in the second month I delete 5000 contacts, I will have to pay the corresponding amount.Thank you very much !!!

4406
Taylor Tarpley
Community Manager
2 years ago
T
Contributor I
TysonContributor I
asked in Accounts and Settings
"Add to Cart" - ID Snippet. Varying codes on product page.

Hi, I’m working on creating the Abandoned cart flow sequence and followed all the steps outlined. But, came across this bump with the ID’s on the shopify product page (all the IDs are unique and Klaviyo is unable to register it). ………….After adding the ‘Product Tracking Script’ and the ‘Add To Cart’ snippet (for ID), in that order, I inserted the ID code from the product page. But, each product page has a unique code. Below are two examples;   Below, I inserted the code; I tried by copying the code from the ID section and pasting it into ‘product.liquid template’, but Klaviyo doesn’t register it. I also tried it without the unique numbers from the ID, it still wouldn’t register the ‘Added to cart’ in analytics.   Can you help me with this? 

3851
David To
Klaviyo Employee
2 years ago
S
Problem Solver I
sipcultProblem Solver I
asked in Accounts and Settings
How To Resend Email Confirmations?

Dear community, I have an existing list of newsletter subscribers. In Germany, they only are officially subscribers if they confirm their subscription via a email confirmation. 2 questions:Could you please tell me how I can individually send a specific mail (in this case: Email Confirmation) to a list of email addresses? (Screenshot 1) How can I edit the text part at the bottom of the screenshot 2?    Thanks so much and best wishes,Marcel

20968
Dov
2 years ago
V
Contributor I
vidyabalaContributor I
asked in Accounts and Settings
There is no data shown on the account from email templates campaigns and templates please fix this asap

Our account is no longer working - we have no data in our dashboard, email templates and campaign data. Can Klaviyo support help us to solve it asap 

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David To
Klaviyo Employee
2 years ago
S
Contributor I
SlbpoContributor I
asked in Accounts and Settings
Why Can't I See My Campaigns, Email-templates and Flows in My Account?

Hi,When I try to Access campaigns, email-templates and Flow  parts I can not see anything there all pages are blank let me know why?please check Screenshots    Thank you

7853
Taylor Tarpley
Community Manager
2 years ago
A
Contributor I
Alex A21Contributor I
asked in Accounts and Settings
New Domain warmup

Hi Alex here,I just wanted to ask that I've to warmup a new domain with 0 person subscribe an email my list I've to run some ads for this purpose but my products are highly related to it products like(cisco routers, Nvidia graphic cards, Apple solid state Hard Drive  etc.) so how I'll warm up this domain. we’ve found a tool called lemlist is it help full for email warmup we are a drop shipping brand and using klaviyo for email marketing looking for your help.thank youAlex

2602
alex.hong
2 years ago
N
Contributor I
Nicolas DallmerContributor I
asked in Accounts and Settings
Big problem with Klaviyo

Hello, for several months I have been billed on an account that I no longer have access to.The only way to cancel the billing is to create a ticket from the associated account but I can't even log in anymore since the email address associated with this account is deactivated.I've tried to contact Klaviyo everywhere but they either don't answer me or refer me to an FAQ.Can you help me solve my problem?DALLMER Nicolas

1501
David To
Klaviyo Employee
2 years ago
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