Accounts and Settings

Get help with managing your account and settings.

  • 661 Topics
  • 1,714 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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661 Topics

V
Contributor I
vionetechnologiesContributor I
asked in Accounts and Settings

Account Disabled

On Wednesday, June 16th, I was scheduling my first campaign to be sent out but I got an alert that my account was suspended. I answered all the questions needed to verify my account and I still have not heard anything back yet. I read that this only takes 24 hours to clear up but it’s been 4 business days now. What steps can I take now? We are behind on our schedule because of this

1
David To
Klaviyo Employee
2 years ago
B
Contributor IV
bikashlamaContributor IV
asked in Accounts and Settings

Klaviyo Limit Error on 95% usage

Hi. We are getting KlaviyoLimitError even though we can see that the usage is 95% of the plan. Thanks.

8
David To
Klaviyo Employee
2 years ago
P
Contributor I
pinktulipContributor I
asked in Accounts and Settings

Emails not sending because of an invalid SMTPAPI header??

Our account was disabled this week and it was like pulling teeth getting back into it. We were finally let back in and our account was enabled (yay!), so we scheduled a campaign because we had a large group of products launching last night.However, this is what the campaign looks like currently and no one received the email.Then, the email that our Klaviyo account has as the sender email, keeps getting emails from SendGrid saying “Invalid SMTPAPI Header”. We don’t know what this is and want help getting it resolved. 

1
David To
Klaviyo Employee
2 years ago
X
Contributor I
xdrafiContributor I
asked in Accounts and Settings

Why my new klaviyo account is disabled?

I have created a Klaviyo account yesterday and bought a $150 plan. Then integrated with my woo commerce and uploaded my list. Now before sending the first email suddenly my account was saying under review and now saying account is disabled. What should I do now?  

3
David To
Klaviyo Employee
2 years ago
Y
Contributor I
YCIContributor I
asked in Accounts and Settings

My Account is disabled

Hi, can you please help us re-active our account?  We are new and we have followed the best practices Klaviyo recommended and are still dealing with this issue. Please, please, please get back ot me and we are happy to explain our situation in more detail if necessary.

2
David To
Klaviyo Employee
2 years ago
Y
Contributor I
YCIContributor I
asked in Accounts and Settings

Our Account is Disabled

Hello, @davidOur account is disabled and we don’t knowthe reason. I  searched the cummunity and saw your answer that new account needs manual account review. Maybe, we need manual account review? How can we get manual account review so that our account can be re-enabled? Please help us, thank you in advance.Best Wishes

1
Dov
2 years ago
S
Contributor II
SherylBiesmanContributor II
asked in Accounts and Settings

Updating DNS records

I’m looking for advice re: the timing of updating DNS records when migrating from a different ESP over to Klaviyo. Is it safe to update my DNS records and verify a new domain PRIOR to the final transition? Will that impact any emails being sent from my old ESP? How critical is it to begin sending emails from Klaviyo immediately after the DNS records have been updated?I’ve received conflicting information from two very trusted sources.

3
Dov
2 years ago
M
Contributor I
MaryBContributor I
asked in Accounts and Settings

GTmetrix (cancelled) page speed issue

Hi all, we came across a very weird page speed issue in Gtmetrix which appears to be (cancelled), and 0KB size. Our main question is: if this is flagged as an issue with a (cancelled) voice and 0KB size, is this actually an issue? What would that even mean, and is there anything we can do about this? The link looks something like this: https://static.klaviyo.com/onsite/js/klaviyo.js?company_id=+PUBLICKEY&siteground-async=1  Is anyone else in the same boat?Cheers.

1
Dov
2 years ago
N
Problem Solver I
numzieProblem Solver I
asked in Accounts and Settings

250 user limit on free plan - how does this work?

I am on the free plan. I have 6 users signed up for my newsletter. However Klaviyo also has 142 other users which seems to be customers.Those customers (who are NOT signed up for e-mail marketing) seem to count towards the 250 user limit.I don’t plan on doing any mails besides welcome mails to new subscribers (e-mail marketing) and occasional newsletters - also only to subscribers (currenctly 6).How can I make sure that only those opted in for e-mail marketing count towards the 250 limit and not all customers?

1
Dov
2 years ago
E
Contributor I
erica pageContributor I
asked in Accounts and Settings

Account Disabled for 7 Days!

Can someone from the enlighten me as to why my account has been suspended for at least 7 days when they said I should hear from them in ONE business day? It would be nice to finish my email FLOW at some point.

1
David To
Klaviyo Employee
2 years ago
A
Anonymous
asked in Accounts and Settings

I turned off two-factor authentication, but it keeps asking me to set it up?

I turned off two-factor authentication in Klaviyo already, but the notification keeps asking me to set it up every time I log in. Why is this happening and how do I make it stop? 

3
David To
Klaviyo Employee
2 years ago
J
Problem Solver II
jmacmanProblem Solver II
asked in Accounts and Settings

Dedicated Sending Domain cPanel

Has anyone successfully setup the sending domain using cPanel? Klaviyo asks for the CNAME and TXT records, but cPanel does not allow mixing of CNAME with TXT records. This would be pretty sad that someone who has a dedicated server could not use cPanel to setup the Dedicated server.  

1
julie.accardo
Community Manager
2 years ago
B
Contributor I
Blacks0rContributor I
asked in Accounts and Settings

Account is suspended

Hello, I updated my klaviyo plan but my account is suspended because there was a previous payment that was not processed. What solution do I have, I have changed the card and updated the plan several times and it continues to charge me but my account is not activated! I need help.   

1
julie.accardo
Community Manager
2 years ago
M
Contributor I
MandarineContributor I
asked in Accounts and Settings

Account verification

Hi, I created my accountand receibed the link for email confirmation. After that i didn’t receive any comunication of manual verification or account disabled, i was able to import my cliernts and prepare the flow,but when it came to the moment of change from DRAFT to LIVE it said that my account is disabled..but they haven’t asked my for anything and can’t see what’s my status of verification.. how can i get urgent help on this? i need to have my flow working this weekend

1
julie.accardo
Community Manager
2 years ago
G
Contributor I
geneellisContributor I
asked in Accounts and Settings

Web Tracking Code on multiple domains?

Question. Can the website tracking code be placed on two different URLs (one domain, one subdomain), or is it restricted to just one URL? Thank you!

3
David To
Klaviyo Employee
2 years ago
D
Contributor IV
DonAContributor IV
asked in Accounts and Settings

Account is disabled

 Hi allHow long does it take for an account to be enabled.I recieved a email yesterday at stating that my account has triggered a one time account verification and for the review to be continued could i provide a password for my site(which is still under construction) . I provided the password.I then recieved a further 10.52 am  email from stating again it looks like my account has triggered a one time account verfication but this time with a multitude of questions ,which seems odd and I was unable to answer the majority of them with a detailed answer as I am at the beginning of my journey with regards to the business.   At the time of this post my account is still disabled and I have not received further correspodance.Is there a eta as to when I will be able to use this service?Thanks  

4
Dov
2 years ago
M
Contributor I
mishaveeContributor I
asked in Accounts and Settings

Custom Fonts - One or more font files could not be accessed

Hey just after some help with installing custom fonts. Using the font URL off my website - www.domain.cometc/wp-content/uploads/2021/02/Gilroy-Regular.ttf  (not the actual link wasn't sure if I'm suppose to include website links or not)The file format is ttf, works/displays on site. is there something i’m missing here? Cheers,

3
David To
Klaviyo Employee
3 years ago
Julia.LiMarzi
Klaviyo Employee
Julia.LiMarziKlaviyo Employee
posted in Accounts and Settings

Updating the reply-to email address in my account

There may come a time when you need to update your reply-to email address. Perhaps you want to change it for just one message, or for all future campaigns and flow emails you create. Either way, here’s how you can make those updates.Update My Reply-to Address for One MessageBy default, your sender email address will be the same email used for replies. If you want to change the reply-to email used for a particular campaign or flow message, go to the email editor. Before clicking in to edit the content of your email, you will see the options to update the sender name, sender email address, and subject. Below Sender Email Address is a checkbox. Toggle this off to set a different reply-to email from your sender email address.Update My Reply-to and Sender Address for all Future Messagesif you’ve changed your email address recently and need to update it going forward, you can do this within your Account Settings. Go to Account > Contact Information > Organization. There you will see a

5
N
Contributor I
3 years ago
S
SaanaSaludNew Member
asked in Accounts and Settings

Why is my account disabled?

Hola, Es la primera vez que uso Klaviyo y me deshabitaron la cuenta al intentar enviar mi primer correo masivo.  Creo que tengo dos problemas:Tengo que hacer algo que llaman verificación manual y ya respondí todas las preguntas que enviaron a mi correo, pero no sé si es lo único que se debe hacer Cuando iba a enviar el correo, kLAVIYO me decía que faltaba una casilla para “Cancelar suscripción” que no logré encontrar en los bloques que se insertan en las plantillas

3
David To
Klaviyo Employee
3 years ago
J
Contributor I
jorgehostaletContributor I
asked in Accounts and Settings

Why Can't I Remove Double Opt-In?

I’m not able to remove double opt in in Klaviyo. I saw this article:  https://help.klaviyo.com/hc/en-us/articles/115005251108-The-Double-Opt-In-Process But in my case I’m not able to see this option in the setting of my list (Screenshot attached)  

2
Dov
3 years ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings

Shopify Integration Problem

Hi there, I integrate with my shopify store. But unfortunately klaviyo is not syncing any data from shopify store.When I am going to update setting I can’t click that button. Just like it’s unclickable!Can you help me how can I get rid of it? Thank you.

2
David To
Klaviyo Employee
3 years ago
S
Contributor I
simplifiedimpact01Contributor I
asked in Accounts and Settings

Duplicate account created when integrating with Shopify

Hi, I already integrated Klaviyo with Shopify last week which went smoothly. Then I tried configuring some things on the Shopify end for Klaviyo and it automatically created a duplicate account of our client. May I know why it created a new one? I already disabled the integration of the duplicate version but we want it to be deleted without harming the original account. How can this be done? Here’s the screenshot of what it looks like: (Duplicate account is Agent Nateur)  

1
Dov
3 years ago
D
Contributor I
db-conceptionContributor I
posted in Accounts and Settings

Introduction

Hello everybody ! My name is David. I live in France and I am happy to join the klaviyo community.What's your name? David  What are you most passionate about? I am found of Ecommerce ! Where do you work and what is your role? I am developer and I created my brand https://taahir.fr 2 years ago. What’s one thing you love most about your company? The challenge  . 

3
julie.accardo
Community Manager
3 years ago
P
Contributor I
puckmanContributor I
asked in Accounts and Settings

No Support for Integrations

We run an ecommerce marketing agency.  We are trying to integrate our clients stores with Klaviyo.  We were told Klaviyo was great.  We can not get any support for Klaviyo, and the Shopify integration appears not to work. Does Klaviyo offer support to higher paying clients.  Has anyone else had a similar experience?

9
cassy.lee
3 years ago
O
Contributor I
owenContributor I
asked in Accounts and Settings

Account Cancellation

I hope you will refund my fee!I use shiopify and have uninstalled you guys, but you keep charging me.I didn't find out about this until today, over 6 months later!I demand a refund from you guys! And release me from the next charges! 

1
David To
Klaviyo Employee
3 years ago

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