Optimize your messaging by learning about campaigns and flows.
Hi everyone, is there a way to run a test mode for my emails before I send them?I want to run a demo inbox mail. To be able to get the emails that my clients are supposed to receive from me.
Hi there, We sell electrical products and I want to send our customers a set up guide a few days after their purchase, so they don’t have any issues with setting up thier devices.So far I’ve learnt how to dynalically add the product name, an image of the product because that information is stored by Klaviyo.However I don’t know what to do for the button. I want to be able to show a different button url based on what the product is. This URL is a hosted PDF which they’ll download and then be able to see how to set up the device. Let me know if there is a solution for this.
Hi, I’m trying to make a flow for new customers whom have made a purchase - Im a bit confused on how to setup this flow. I don’t wish to trigger this to send to my already existing purchasing customers as we have a very large database and would be offering a discount…. Only to trigger to those who have made a purchase never before, after creating this flow (i.e. New customers from todays date). Would this be correct?
Hi all,I've been constructing a button link which leads to the checkout page with a discount code pre-applied to be used in an abandoned checkout email, in a flow. I have set up the button link which leads to checkout page with discount code pre-applied using the guide in Klaviyo’s resource: https://help.klaviyo.com/hc/en-us/articles/360018227032-How-to-Add-a-Link-that-Applies-a-Unique-Coupon-Code-at-CheckoutThe given template link is: https://www.mysite.com/STOREFRONT_ID/checkouts/{{ event.extra.token }}?discount={% coupon_code 'NAME_OF_YOUR_COUPON' %}I have checked the button link multiple times but when I used the preview mode, I was led to a broken page.I contacted Support and was advised to replace the current variable with {{ event.extra.checkouturl }}&discount={% couponcode 'My coupon code' %}, and it didn’t work either. The issue hasn’t been fixed so I’ve written back to Support but thought I’d also reach out via the community to see if anyone has encountered the same issu
Hi there, I am optimizing my campaigns with A/B testing different variables. I would like to track my results. So I am wondering if somebody has a template where I can put all the necessary information to track my experiments. At this moment I am thinking about these metrics. What do you guys think of this? Campaign Name Week Segment(s) Variation Variable Metric Successfull Deliveries Open Rate CTR Order Value
Hi everyone, We're slowly migrating our brands to Klaviyo and would love to hear some of your ideas and implementation of Winback or Re-engagement flows, specifically on how you trigger them if it's based on segments or something else, if there're any additional filters that are set in between the emails, and deliverability practices. Any additional comments or ideas on these types of flows would be much appreicated!
Hi Community! Hope you can help me again. I’ve set the flow above, and ran a test to see if it will put me on queue for the email, and it did! The thing is… today when I received the email it wasn’t the product that originally put me in the flow, but the last product I saw in the eCommerce today. :/ So, I’m thinking I didn’t get right how the flow is supposed to work or even the viewed product snippet. This is the tag configured in the email: {{ person.ViewedItems.0.Title }}. My guess is that the tag only recover the last product a browser viewed, so I’m thinking about having to delete or replace the 1-day delay, but I’m all confused here. Or maybe there is a different tag that I should be using?It is important to me to have a time delay to avoid spamming my browsers. Thanks in advance!
The documentation (https://developers.klaviyo.com/en/docs/how-to-enable-back-in-stock-for-custom-catalog-feeds) says, that the event for back in stock notifications has to be called Subscribed to Back in Stock.Would it be possible to create a back in stock flow from an event, which has a different name? More specifically, we want to use the event `Added to Wishlist` which has the same format as the back in stock subscription to also provide a back in stock notification. We could of course send the subscription together with the event, but we would like to have more control over the flow, separately from the normal back in stock flow.
Hi Team,What’s the matter with this? Every time I have to wait for hours to load this, otherwise I can’t send emails successfully. Can you solve this problem?
We created a customized quiz on our site.No apps were used, it is custom-built using javascript.Is there a way to transfer the details of the quiz results on Klaviyo?We want to create a flow for everyone who will take quiz, the 1st email will be the result of the quiz
Hi, apologies if this has been asked before, feel free to refer me to another thread if necessary! Bit of a wordy question, but I’ve created various customer journey flows for a client based upon some dynamic segments that we worked out through an RFM analysis. Basically there’s 5 flows, new customers, promising customers, core customers, high value and lost customers.I’m just wondering if for example, someone in the new customer list makes enough purchases to meet the requirements of the promising customer segment, they will be added to that segment of course, does this also mean they will join the flow that is triggered by someone joining that segment?I’m just trying to avoid crossover in communications if someone is trapped in 2 flows. I have added in a condition to end the flow if a “new” customer places an order while in the flow, but will they be added to the next flow up, if that makes sense?Thanks in advance, excuse my brain dump of a question!
1.How many status does the A/B Test has , whichs are they2.What is the logic of the test duration , When can i get the ruslut3.How is Win probability calculated , Chi-Squared Test or something else? Looking forward to your reply , thanks !
Hello there, I hope that one of you can help me. I want to collect my users birthday, but not from the Sign Up form. Can I collect it in a e-mail for example as the 3th email in my welcome flow? I have tried to set it up, but I don’t seem to have the right properties. I need a selection “birthday not set” Thank you in advance!
Hi there, One of my customers received the same email in a flow 7 times in a row. It’s a abandoned checkout and I can see that the event was triggered multiple times on their customer profile. I’m thinking it was multiple browser tabs that caused the triggers. How can I prevent this?
I need to transfer my Shopify Store to my own eCommerce platform recently, how do I send transactional emails of my own eCommerce platform via Klaviyo?
Hey there,I’d love it if conditional splits in flows could have notes/descriptions so it’s easier to read the flow.either a title to identify the conditional split (like emails in flows already do) or perhaps a separate notes block that could be added right into a flow (dragged over like the actions/conditional splits are) where you could write an explanation for the conditional split above/below itThe reason: When I’m building a complicated flow or going back to improve an older flow, it can be really hard to follow the logic behind the conditional splits because they’re usually based on Product IDs, which are impossible to recognise (or keep straight!) without stopping and looking each one up. It makes “reading” the whole flow really difficult. It would be so handy to just have notes on/near the conditional split to make clear what it’s about, in plain language (ie, “customer has bought red tshirt” rather than “customer has bought Product ID 774085324126”).Thanks for considering it!
Hello, I have a list that people have subscribed to for an online program that starts on Monday. I want to send them all an email with information about the program tomorrow, and for each new person who joins the list to be automatically sent this email as well. Do I need to create a campaign to send to everyone the list first, followed by a flow after, or does the flow automatically send to everyone that is already in the list? Hope this makes sense. Appreciate any guidance. Thank you.
Tag is not showing to flow filters. It only shows $ValueI can't see this, only can see the pic up here.
Hey! Has anyone else been experiencing white screens? Tried clearing cache and using different devices and I can’t schedule an eBlast. Tried to click on the support tab and got a white screen, too. Any advice?
We are attempting to use images from a data feed in a campaign but when we enter the following information, Klaviyo then updates it with no warning!CODE WE ENTER:<img src="{{ item|lookup:"media:content"|lookup:"@url" }}" />KLAVITO CHANGES TO:<img media:content="" src="{{ item|lookup:" />Has anyone seen this before? Any advice? It’s really frustrating us!
Hello, I write on this forum to understand if with Klaviyo I can send an email to the customer who pays for the order. By paid order I don't mean order placed because in my store it is different. In fact, as a payment gateway I use a third party gateway and therefore those who place an order are different from those who actually pay for the order. So how can I make it possible to send an email only to customers who pay for the order and not also to those who create the order?Thank you. Best regards.
Let say I have total 2000 emails. I segmented:500 email - high engaged emails1500 email - the rest of the list Campaign A - send to 500 email segment (assuming will have better engagement rate)Campaign B - send the same email 6 hours after Campaign A. Will the ESP (Gmail/Hotmail/Yahoo mail etc.) see the same email from Campaign A & B as same email?Will sending Campaign A first, helps to increase deliverability for Campaign B? Thanks.
I can’t find the product.liquid in edit code on my shopify app
Somehow I missed the memo that Klaviyo no longer filters those who sign up for emails at checkout from your list-triggered flows. And I’ve got past clients + students whose customers are receiving post-purchase and welcome emails based on how I recommended set up. How is everyone filtering the welcome flow to prevent this?I’m brainstorming all the possible solutions so I can present them to my clients and audience, would love to hear any and all ways that you have adjusted for this. Sadly, the $source is the same whether they sign up at checkout or through a Shopify form. The easiest solution seems to just swap out the Shopify footer form with a Klaviyo one so I can set a profile property - but would love to present multiple options.
