Campaigns, Flows, and SMS
Optimize your messaging by learning about campaigns, flows, and SMS.
- 1,370 Topics
- 3,731 Replies
Hi- Having trouble getting specific emails and certain configurations to send the right emails. Example: If I purchase Product A & B, I want a specific email to send for those two products (vs two separate emails). Or If I purchase product A & C, then that gets another email. Essentially, I have 3 products and want to send emails based on the products purchased in one transaction. Right now I have Split triggers set up (and it worked when purchasing just ONE product) but as soon as I add 2, it’ll just pick the first one and send that particular email. This is where it gets stuck! I don’t know how to set it to where If the placed order includes 2 products, that it doesn’t just stop at the first product in the list. Hope this makes sense!The reason I’m sending this way is because each email contains a KEY (these are website templates). Any help would be appreciated!
HiI use ReCharge and the ‘Order upcoming on ReCharge’ trigger to power a flow.However two of the data fields don’t appear in the flow setup, but do exist when I have a look at the activity feed or on someone's profile.The two are ‘line_items’ and ‘shipping_address’, both of them are array data types, is this expected behaviour?ThanksAndy
Hi, the following workflow is not working, but it should. Can someone help? WooCommerce integration Trigger:When someone cancelled order→ Wait 1 Day→ Conditional split→ Has Placed Order zero times in the last 2 daysNo → End FlowYes → Send E-Mail. According to Klaviyo, Klaviyo “records a Placed Order event when we sync an order with the status of processing.”That means, cancelled orders are not counted as placed orders, since they never get the status of processing. So my flow should work. There are 0 emails getting sent. But i know that there are many people that cancelled their orders and didn’t place another order successfully after that. I want to taget people whose order was automatically cancelled by WooCommerce because they didn’t finish the payment. There are lots of orders like these, and with an email sent i want to remind them trying again with another payment method.Am i doing something wrong?
Hi,I set up a new segment based on the purchase of a promotional product. Clients are being added to the segment without any issues (143 to date). I then set up a flow where to trigger was someone entering this group. The flow was only made live about 5 days after the segment was set up and activated on 6th November.So far only 20 people have been through the flow but based on the 9 day delay I set up in the flow 69 clients should have received their first email. Could it be that because I didn’t set up the flow after activating the segment some people have missed entering the flow? And if this is the case how do I manually enter them?
Hello Klaviyo community, I am trying to create a “non-personalized” link to a campaign that we recently sent out. The “web view” link seems to redirect to the login portal for Klaviyo, and the “view in your browser” link in the campaign has the unsubscribe option at the very bottom.I really like the template created for the campaign in Klaviyo, and would like to use the same one as a link for ANY customer in the main header of our webpage to make them aware of the promotion. Is there a workaround?Thank you
Hi there!I am looking for some help, please.I have been facing some issues with an abandoned cart flow I created for a customer. His account is integrated to a Woocommerce shop.The problem is that the 'Return to Cart' button does not work.I used the default button (the one in the Klaviyo template), and followed the guidelines on the 3 following pages: -Klaviyo's guide-Forum page 1-Forum page 2But nothing seems to work.I guess this has to do with WooCommerce. If someone has faced and solved a similar issue in the past or has any idea whatsoever as to how to solve it, it would be of a great help!Thank you in advance for your attention guys!Best wishes,Jad
So I created my unique dynamic code for shopify and I want it to expire after 1 day from the abandon cart flow. When I use the never expires options it will generate coupon codes. but the moment I use expires in option it doesn’t generate it says the coupon code 104YOU-preview not the generated code. I have some screenshots below. the first picture is with the never expires second is with expires in 24 hrs
Samcart for Abandoned Cart flow? how to build dynamic checkout link or the dynamic block without metrics?
Hi guys, I’m having a challenge-launch via Samcart where people can order the app i’m making.I’m trying to configure the automated email sequences based on this purpose. as far as i’ve seen i can only link samcart few actions which can be integrated with klaviyo to only lists specified by me and adding people in those list. But I suppose i cannot use the abandoned cart pre-made template then as there will be no metrics like check out started and products / checkout links to automatically go back to samcart abandoned checkout page.Can anyone please help me out with this if i can be able to build abandoned cart flow with samcart and all the dynamic metrics just like the metrics integrates with Shopify Store for example viewed product, checkout started, placed order? or what link will then i be using as my CTA button to get the readers go back to their abandoned cart page??For other welcome sequence, placed order - I can just use direct list triggers to start a flow as i will not need dyn
We recently changed our eDm template to a fresh, new design with a more structure layout & navigation bar. Since using this template, we have noticed a great decline in open rates. All parameters & settings have remained the same as the old template, yet I’m trying to troubleshoot why the open rate has dropped off so much. Click through rates have increase despite the open rate declining, so this would only suggest that the new template is doing it’s job. The only thing i have noticed so far as part of my troubleshooting exercise, is some images used a JFIF (compressed JPEG) format. I’ll make sure that these are now JPEG.One of our team members received the email in their junk folder with this message. NOTE: The send is the same as what we used on the old template. Any help would be greatly appreciated.
I am collecting email subscribers from various offline events. They will scan a QR code or visit a URL at an event and be sent to a landing page (on my website) for the specific deal I want to offer (i.e. 10% off, free consultation, $10 gift card, etc.,) so I created a LIST for offline email subscribers and I am building the welcome series for them but unsure how to setup the conditional split for which offer the user will receive. The offer they get should be based on which URL on my site they last visited or was referred from. How do I do this? I tried conditional splits but didn’t see an option for last visited or referral link that allows me to specify the exact url. Example: Attendee at an event sees my 10% offer and visits my website url (website.com/10code) and subscribes to my “Offline Event Subscribers” list which triggers a welcome email with 10% off. Another attendee at a different event sees my $10 gift card offer and visits my website url (website.com/10giftcard) and subs
Hi,I am planing to run a Sale for a specific category and want to send more personalized emails to those who have viewed the product from that category in the last 30 days. I have created a segment to identify them. The question is how to create an email template corectly.The idea is to send similar email like browse abandonment ‘You viewed it and now it’s on sale’ - include the product that person has viewed and announce it is on sale now. What I am wondering is how to create that product block correctly. Could I copy it from the browse abandoned template? But I don’t know how to make sure the products will not appear from other categories that person possibly was looking at also.
HelloI'm a new user at klaviyo, I want a visitor who is the first time subscriber to my store, he will receive an email to get a 10% discount. If a visitor has received an email and then he ignores it for 3 days without placing an order using the coupon I provided, I will send a second email. If that visitor still hasn't placed an order either, I'll send him a final email until he uses the coupon I gave to new users who subscribed to my store. If he still ignores it in the last email I gave, the flow will stop and I will stop sending emails. My question is how can this flow be created?Thank You.
How can I deliver a lead magnet via email and send the welcome series immediately after to new subscribers of that lead magnet list?
QUICK QUESTION...I want to offer a lead magnet (free downloadable) through a landing page with Klaviyo sign-up form for my client. And I would like to deliver the downloadable via email immediately someone opts in for it.One way I know is to use an automated flow (the first email sent to them) that will be triggered when the new subscriber joins the list for the downloadable. But that would mean creating a separate list for these set of new subscribers, different from the general newsletter list.I have a welcome series set up for new subscribers triggered by the general newsletter list. But I also want the new subscribers that opt in from the free downloadable landing page to receive the welcome emails immediately after they receive the first email that contains the free downloadable.Please how can I do this in Klaviyo?Do I have to clone the welcome series and make the duplicate to be triggered by the new list I'll create for the free downloadable?I wouldn't also want a subscriber to r
How do I make a simple A/B test for the TIME DELAY in a FLOW? I can’t seem to see that it is even possible. For example, the Browse Abandonment flow, I would like to test a faster delay to send, say 15 minutes, and a slow delay, say 2 hours?Is it even possible? Thanks in advance -
Hello! We’ve got fulfilment issues and are looking to ‘pause’ our flows as they are promotional emails.The flow contains 7 emails across 100 days. Ideally we’d like to ‘freeze’ the activity so that if someone is queued up to receive email 2 they, they stay there and don’t flow through, and once we’re ready to put the flow back live, we can manually send out emails to queued people (without them being queued up for multiple emails) and resume the activity from where it was. I’m aware that emails can be put on ‘draft’ but I believe that doesn’t prevent people from ‘flowing through the flow’ so someone might end up being queued up for multiple emails (depending on how long it’s paused for). Has anyone got any idea of how best to approach this?
Hi All, We use Klaviyo on a multilingual Shopify Plus (English and French)Language is set by a custom property "language".For forms, the custom property is set to the language of the form.However, I block for the checkout. I had the idea to make a flow that would define the custom property according to the country of the user: if the user is in France then language=FR, otherwise EN.What do you think about it ? How to make this Flow ?Trigger "When someone Checkout StartedConditional split "Someone's proximity to a location" -> Country ... but I can't define a specific country… Thanks !
Hello,I recently experienced an email option from another company that I thought was very interesting and would like to know if it’s available with Klaviyo. I had gone to a website, browsed products and then closed the website. The following day the company sent me an email regarding their business. The interesting point is I never provided my email to this company. Is this an option to setup in Klaviyo? Has anyone else heard of this type of feature.Thank you!
We're having trouble matching up data we're pulling to what's in the Klaviyo UI. We're trying to analyze metrics at specific steps within flows. We're currently pulling the metrics timeline endpoint (https://a.klaviyo.com/api/v1/metrics/timeline) for all events and trying to match up the events revenue to what's in the UI, but having trouble in doing so. For many events it seems we have no revenue data from the API, whereas in the UI we are seeing it. Also, we're wondering if there's a way in the API to see the full list of events in each flow? Ideally we could get a flow_id and event_id with metrics for a given time period. Thank you, Wing
Hi Community, has anyone tried to conduct a hold out test on their Abandoned Cart email to measure effectiveness? We are looking to utilize the “random sample” conditional split in the flow to conduct this but are uncertain for the best strategy on how to see the impact on those who don’t receive the email.Thanks in advance,
Why does the Abandoned Cart for Woocommerce have 'Started checkout zero times since entering this flow' as part of the trigger?
I am just launching my first abandoned cart flow for my woocommerce store and the default Abandoned Cart Standard flow has these triggers set. I get the first two triggers and why they are there but can’t comprehend why the last AND trigger “started checkout zero times since entering this flow” is being used. Wouldn’t this trigger exclude everyone from my flow since trigger 1 is “started checkout”? I believe it’s a trigger to prevent re-entering the start of the flow but I’m still confused. Can someone explain to me what this is doing and if there is a better way? Thanks
Is is possible to build a "Send a Hint" workflow. Allows user to send email gift hint to another person
Wondering if it is possible to setup a Send a Hint type of workflow which allows site visitor to send an email gift hint to another person. The email would contain information on the ecommerce product chosen by the ‘sender’.
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