Campaigns, Flows, and SMS
Optimize your messaging by learning about campaigns, flows, and SMS.
- 1,568 Topics
- 4,344 Replies
I’m currently managing an account for a company that offers different meal plan subscriptions ranging from a 1 day trial to 3/7/10 and 30 day intervals and options to choose from 1 - 3 meals per day (shopify store).Currently enabled through a custom app is an option for customers to choose when they can start their meal plan (with a buffer of 2 days from date of order placed).Which is reflected as a metafield in shopify order.My question is how do I setup a post purchase thank you flow, based on the start date trigger where my objective is to: 1. Send a notification 1 day before Start date (“Your plan starts tomorrow”)2. Follow up with renewal offers when their meal plan subscription ends (day 3/7/10 or 30)Unable to figure this out with current Date Trigger flows. Also not sure how shopify can communicate this start date to Klaviyo for the event to trigger.Appreciate any helpful responses. Thank you!
I am setting up the “abandoned cart” flow and am a bit confused on who will receive it. I understand it will go to people who have added to their cart but have not started the check-out process, but will that user have had to signed up for my emails beforehand? ie - will the abandoned cart email only send to customers on my newsletter list?
I send emails out every other week or so on average. Here is the process I follow (which I have done since switching to Klaviyo a couple of years ago):Clone existing campaign with matching settings (recipients, etc) Replace Subject line Replace content with new email content Send out tests, await approval After approval, complete the scheduling processEven though the test emails I sent out were correct and approved, Klaviyo sent out the campaign I originally cloned this one from, reverting step 3 altogether. When I realised today, I double checked the test emails that went out, and they were correct.How is it possible that the email content which was previewed was then just completely removed and reverted during the actual send? It’s a huge problem for me as I don’t see an obvious way to workaround this issue, I just have to watch the inbox and cross my fingers that it doesn’t happen again in future?
Hello,I've been searching on the forum high and low for two days and I haven't been able to find an answer to my question. I've even emailed the support desk and am still awaiting a response. I just recently signed up for Klaviyo and have already set up Welcome and Abandoned cart email flows. I also created pop up forms for email as well as sms. The SMS pop up works fine; however, when I click the subscribe button (from my mobile device) to go through the joining process, it's not working properly. It takes me to my text messages with a pre-made join message ready for me to send. When I send it, nothing else happens, and I never receive any follow-up texts. I also am not seeing anything in my SMS list, so there's definitely a disconnect somewhere. I've followed the setup directions given, but still not working. I don't want to launch my new site until I get this working, so a quick resolution would be greatly appreciated.
Dynamic VariablesI am creating a Order Confirmation transactional email, where I am pulling in customer billing address and shipping address via dynamic variables. I can see the information is available in the ‘Preview Info’ under the event properties on a test customer.All information is pulling through correctly apart from the Billing Address Address1 and Address2 variables which isn't showing at all. The billing and and shipping information is duplicating?? Variables MetricAlso Can I change the Coupon metric to ‘None’ instead of the current False? And the the Discount sum to ‘0.00’? Many thanks!!
How to send a reminder to thoose who have not used a Shopify discount code recieved in a earlier sent email?
I sent a mail sent out with a discount code produced in Shopify (the same code for everyone receiving the email). I would now like to send a reminder mail to those how have not used the code for a purchase in Shopify after a number of days. Can I use a trigger split for that? I can choose the specific discount code there, but am not sure what the trigger actually does.
In my email campaigns it won’t let me click on the schedule or send button. It is lighter blue/faded out and there’s no explanation there are all green checks that everything is ready to schedule/send. I have a free plan less than 250 profiles and would be emailing a little over 100 profiles. I previously had an SMS account temporarily (I never used just signed up in an attempt to get chat support, but the chat support did not materialize so I cancelled it). Not sure why I can’t schedule email campaigns and why there’s no explanation revealing itself.
Hello everyone, I would really appreciate if you could share how you setup your Sunset Flow. I have started my list in 2014 in MailChimp and moved from MailChimp to Klaviyo about a year ago.I have never ever cleaned my list. I know it sounds terrible My list size now is ~10.000 and I managed to score 25% open rates when I send to the entire list. I try to send weekly. I had the goal of spending one year using Klaviyo and then clearing my list. This was mainly because I wanted everyone on the list to receive Black Friday emails. So I created Sunset flow.I spend much time reading how to do it best, but in fact, I still don’t know the best solution.Sorry for the long prehistory.I created my Sunset flow using the standard flow. I included profiles in the segment who were inactive for 365 days. They receive 2 emails. The second email is sent after a week. And then, after another 5 days, the profile is marked as ‘suppress’.The second email has two options. The first option - standard Klavi
Hi, TGIF!This may be a little ambitious but I figured I'd ask…We integrated Okendo and Klaviyo, and I'm exploring how we can fully leverage the integration. I was curious if we could pull the user's review body into a follow-up upsell email.The upsell email is easy enough. I have a segment of people who bought X product, have not purchased the upsell, and gave X product either a 4 or a 5 star review.Is there a merge tag that would be able to pull the Review Body into the body of the email? This is what the data fields under Created Okendo Review look like: Thank you!Jonathan
I’m looking to avoid any 1-hour delay in triggering a flow. (I do not want a campaign. Must be automated flow.) What’s the most instant way to trigger a flow so the person signing up gets the email in the absolute fastest time with minimal delay? I know a segment triggered flow can take up to one hour (not acceptable for the situation I am working on). What about list triggered flow? Are those immediate?Are there any other options for triggering FLOWS instantly w/o delays? (Up to 5 min. would be acceptable. But no more. Needs to be instant.) Have read this: https://help.klaviyo.com/hc/en-us/articles/115005233488-How-Segments-Update#what-do-we-mean-by-real-time-1Have looked here: https://help.klaviyo.com/hc/en-us/articles/115005253208-How-Often-Integrations-Sync But this doesn’t apply as I won’t be using integration. People will fill out Klaviyo form to get added. No third party involved.
When setting up similar flows what is the best course of action? And why should 'add to cart 0 times since starting this flow' be a filter for cart abandonment?
Hi, Ive been setting up klaviyo flows and I gotta say i’m having fun with it :) I just wanted to double check something before I accidentally end up spamming my email list. I have an abandoned checkout flow - trigger: started checkout, and filter: not placed order. I have a browse abandonment flow - trigger: view product, filter: started checkout 0 times, placed order 0 times, add to cart 0 times I have an abandoned cart flow - trigger: add to cart, Filters: started checkout 0 times, placed order 0 times, add to cart 0 times, not been in flow for 15 days. I have 3 questions regarding these flows.Firstly: should i have smart sending on for every email in every flow? Would this mean that if someone views a product and leaves they get an email, but if they then start checkout and dont finish they wont then get a further email within 16hours? secondly: for abandoned cart flow - I added the filter add to cart 0 times since start of flow because this is what is reccomended - however I am
We have a typeform questionnaire that assigns a specific product based on the client’s needs. We want the assigned product to be included in the email and the payment page linked.Is this possible? If not, is there an alternative platform that integrates with klaviyo that would be able to do this? Thanks
Hi all,I’m VERY new to all of this so apologies if there is an easy fix! I have created an email flow and each email has an Unsubscribe link at the bottom. When previewed the link takes me through to a ‘Place Holder’ page. How do I fix this so it goes to an unsubscribe page? I have customised the unsubscribe page in my list but I’m not sure how to link it so it is accessed when the user unsubscribes. Thanks in advance!!Cat
Hi all,I’m having trouble with my new email list subscriber sign up form. The form itself is working fine, except after an email is submitted and recorded into the list, the email with the discount coupon code wouldn’t be sent out automatically. I have set up a trigger flow attached to the subscriber list, and the emails have been changed from Manual to Live. I don’t know what’s wrong and Klaviyo support is ignoring my emails. Please helpThank you
Hi everyone! I have a question about Referal links. I saw people have previously asked about building up a referral program for their site through Klaviyo and for that many wonderful integrations were suggested. Is there anyone who has had an experience with just adding a Referral link to their Klaviyo email without creating a whole program with rewards and such? The main point would be to send our clients the referral link, which they can share, and with any friend who would sign to that email list with that specific link, they would be eligible for a price afterward. That means we should be able to track all the people who have invited their friends to join the list.
*** EDIT: my title doesnt relate to my question - I already answered that myself ( ie ive made a single flow) *** Hi, First question is: is there a way I can make my CTA button url the same as one of the products that they were browsing? second: So basically our website sales can be split in to 3: jewellery, kimonos, and other. What ive done is made a flow with conditional triggers related each category. first in sequence is: “was viewed product jewellery” - if no, then “was it kimono”. im assuming it will prioritise jewellery products first ( what i mean by this is that if they were viewing loads of items, including jewellery, then they will be sent down the jewellery path only, because that is the first check in the sequence). So this has got me thinking, and maybe this is too nitty-gritty but ... If I have someone who comes on to the website, maybe they land on a jewellery product page from an ad or something, and they’re vaguely interested - they go off for an hour or so (the fl
Hey everyone,I write emails that sometimes have actionable steps, advice etc. I want to get more feedback from my list in terms of what emails they find interesting or helpful. Was wondering in what ways I could generate some of the feedback.One idea was to create some sort of rating system at the end of the email. Like:“Did you find this email helpful? Yes/No” But don’t know if that’s a good idea or how to make it work from a technical perspective. Please share your experience, ideas, advice.
Hello, I have a flow that sends reminder emails for and appointment- The flow is triggered when the appointment is created.I dont want send additional reminder emails when the user already did visited us. User can have multiple appointments so I need to do condition on the id of the appointment. is it possible to use trigger variables in equal field? Thank you
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