Campaigns, Flows, and SMS
Optimize your messaging by learning about campaigns, flows, and SMS.
- 1,948 Topics
- 5,292 Replies
Depending on how a customer subscribes to our newsletter some don’t get prompted to select their person type when signing up. I’d like to automate this with a flow to email them so they can update their profile. Second step:Those that select a specific person type would get a followup email asking to update=, Organization, Business Type. Is there a Flow suggestion to capture this sequence?
I am starting to set up transactional flows. I have come across this on the help pages: You cannot have an entire flow that is deemed transactional, though it is possible to create a flow in which all the emails are transactional. Found on this article.Please can someone elaborate on this as it is confusing. Also, if we can not have an entire flow that is deemed transactional how do we combine (or do we have to create a new flow) for each transactional email we need? ie. order confirmation, order shipped, order completed etc. Thank you.
I am trying to set up content to display using show/hide box using information from Shopify’s field such as Name, or SKU.When I send a newsletter through a campaign, I would like certain content to be shown to certain recipients who have purchased a certain product. I cannot seem to identify the Syntax for this, or find another solutions to do so.
How can I deliver a lead magnet via email and send the welcome series immediately after to new subscribers of that lead magnet list?
QUICK QUESTION...I want to offer a lead magnet (free downloadable) through a landing page with Klaviyo sign-up form for my client. And I would like to deliver the downloadable via email immediately someone opts in for it.One way I know is to use an automated flow (the first email sent to them) that will be triggered when the new subscriber joins the list for the downloadable. But that would mean creating a separate list for these set of new subscribers, different from the general newsletter list.I have a welcome series set up for new subscribers triggered by the general newsletter list. But I also want the new subscribers that opt in from the free downloadable landing page to receive the welcome emails immediately after they receive the first email that contains the free downloadable.Please how can I do this in Klaviyo?Do I have to clone the welcome series and make the duplicate to be triggered by the new list I'll create for the free downloadable?I wouldn't also want a subscriber to r
I’m starting an on-going “educational email” flow. I’ve written the first few so far spaced about a week apart, but I want to start opening it to people, then write an email or two a week to keep it rolling in close-to-real-time. (I don’t have the capacity to write weeks and weeks into the future.) But I want to build in a safeguard so if I run behind, people don’t accidentally EXIT the flow. So I’ve sent the Time Delay after the current final email at 60 days. Check me on this:If “Bob” has received the last email in the flow (eg, Email #4), and is sitting inside that 60 day holding period...and something happens where I don’t get Email #5 written for 10 days since Bob got email 4...I would be able to slip in a new time delay of 11 days, pop in Email 5, and Bob would receive #5, then go back to my 60 day holding tank till I get another one in there. Right?
I need to know how I can create a flow from an email. flow this will consist of 3 mails 15OFF 20OFF AND 30OFF It will start 15OFF I will have to send the 20OFF email only to those who have not opened the first one and to those who have not made a purchase. The third 30OFF email will be sent only to those who have not opened / have not purchased
(forcing customers to check out only with email is not an option for our business)Some checkout without email, but then in the order confirmation call we ask for it, and some give it to us, at that point we add it in shopify, does klaviyo get it anyways?
For the past few weeks, I’ve been unknowingly causing a grave error… the dreaded Gmail clip. Maybe you already know about this fearful message; when an email sent to the Gmail client is too large, Google clips its appearance in the inbox, meaning recipients have to click through to see the full message! Above: This image haunts my nightmares. Not only does this shorten your email, but going through to the Gmail full email page can totally throw off your specialized formatting, maybe even making emails impossible to read. Imagine the egg on my face when I found out that the last few WEEKS of my emails were affected by this issue!Luckily, finding a problem is often the most difficult step to solving it! Klaviyo support has an excellent article here that explains why your email may be to large and steps to solve and test it! (Just make sure to send yourself a 1 email test campaign and NOT a preview email like I did! :P)Heed the warning of my glittering eye — Check to make sure your email
Hi Klaviyo Experts, Is there a way to see what products customers bought from flow emails just like how we can see what customers bought from campaign emails. since we have diverse products, i want to see what product customers are buying from onboarding flow email x. Is there a way to see this?Thanks,Sunny
HI there! New-ish to the community and wondering if this is the optimal set up for my post-purchase flow. Any help is greatly appreciated! I don’t want people bombarded with emails so here are the factors I considered:Weekly emails already include products (we don’t have tons of new ones regularly) and occasional sales Shopify is currently sending out a whole bunch of transactional emails: order confirm, shipping, out for delivery and delivered. 3 segments: New customer, Ordered at least three times, Ordered at least three times and $value over $500.Question 1:If someone places an order 3 times with $value over 500 and gets email C, then comes back 3 months later and orders a 4th time with $value under 500, how do I prevent them from getting email B? Question 2:Does this flow ensure each profile only goes through this flow once? I’m worried about someone who comes back and orders “4 times over all time” and gets either email B or C a second time. Question 2:Since I wanted to be sure t
I want to send the welcome email when people sign up in my website.Even user didn’t sign up by klaviyo, can we make the welcome email? I can’t see any possibility for that. I want to send the email when people sign up in my website. I want to stop sending email from shopify side.Please let me know these two things.Thank you.
Hi team, I have a problem with spam. I already read all relevant topics but still would love to have a clearer explanation from Klaviyo.So we currently use email@example.com as a sender name (hide the domain name for privacy). No matter when we send a preview inside a campaign or send the campaign to our colleagues’ emails like firstname.lastname@example.org or email@example.com), the emails will end up in Spam. They’ve been interacted with the emails like open and click.Could you please explain why this hapened?Thank you very much.
Hi, I have recently attended Klaviyo Growth Webinar regarding the Sunset Flow and have created one following the instructions. The flow is tied to an unengaged segment populated with unsuppressed and unengaged accounts, and have been back populated (experimented with both back-populating options - giving each circa 24h to take effect), yet the entire original segment of 700+ accounts is skipped for some reason (Email cancelled) and it seems to be working only on accounts added AFTER it went live, regardless of the back populating selection. What am i doing wrong?
Hi Experts, I am hoping someone to understand the scenario and suggest based on their experience. The question that i am asking could have completed in 2 lines but i believe it is always good to explain to get a valuable suggestion.Question:we have different categories on our store, although the main category is just one from where we are getting 90% of our revenue. Our Onboarding emails (and also other flows) are skewed towards that one category which means we are not creating awareness for our other two categories via flows but definitely sending 1-2 campaign emails around other categories, Just to give more context, most of our tofu traffic comes via ads which is also 80% skewed towards that core category. The exit intent pop up also skewed towards the core category. However we are working to create balance so that we create awareness for the other 2 categories. To start with Flows, I have been thinking to create a hyper personalised flows for one of our highly revenue generated flo
Hi all,I’m about to set up a replenishment reminder flow based on the value that our customers have spent. We have only 1 product, and we have 3 packages: Pack 1, Pack 3, Pack 6, equivalent with $25, $55, $75. Now I want to set 3 sub-flow based on these 3 values as the time to reminder between each group is different. For example, for those who have purchased with teh value of $25 (Pack 1), I want to remind them after 15 days, for those with $55 (pack 3), I want to remind them after 45 days and for those with $75, I would remind after 90 days.Can you tell me how to choose the conditional split to devide this base on the actual value?Any advice will be appreciated. Thank you!Tristan
Hi, I had successfully installed the Klaviyo back in stock VIP flow on my Shopify store. There was a button on my website where customers could sign up and it worked well. Now - the button has disappeared for some unknown reason. The code is still there, I haven't changed anything. I don't understand? Thanks,Holly
Hello, The Abandon cart flow is not working. When I clicked on the button “get started”, nothing come up. Is it a glicht? Other flows work just fine. I tried logged out, logged back in, use Inconigto mode, still no luck. I attacht the screen recording, can someone review and tell me what’s going on with this flow? Abandon cart flow screen recording Many thanksHannah
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