Campaigns, Flows, and SMS
Optimize your messaging by learning about campaigns, flows, and SMS.
- 1,739 Topics
- 4,775 Replies
Hi there!I recently sent an email on behalf of a client to a list that contains 176 people. Only 51 emails sent, and 3 bounced. So I am wondering what happened to apx 117 of those emails and why they did not send. This list is an international list so I am wondering if that has something to do with it. The emails are all good and have been collected from the companies (aka the list was not purchased). When I uploaded the list into Klaviyo, it said all 176 emails were imported successfully. Any guidance will be greatly appreciated! Alana
I paid someone to set up all my flows and not sure if the Welcome flow is right.On the Welcome flow, there are 3 emails scheduled to go out. (See attachment)(1st) Immediately: Customer gets 20% discount code that expires in 7 days.(2nd) Wait 3 days: ... gets reminder to use their code before it expires in 4 days.(3rd) Wait 4 days: ... gets friendly reminder that code was expiring at midnight.Question: 1) According to the attached Welcome flow, if customer uses coupon on the first day, does 2nd and 3rd email automatically stops or is there supposed to be filters in there somewhereto stop the remaining 2 flows from going out?2) If customer buys after receiving the 2nd email, does the the 3rd email automatically stops or is there supposed to be a filter before the 3rd email to stop it from going out?
Hi, Its been many days now and i am unable to connect with any of the klaviyo support. I also emailed to klaviyo but unfortunately i didn’t got any response. I am facing an issue that needs immediate resolve as my abandoned cart flow is not working and the checkout event is not been triggered properly. Further i purchased the sms plan and it shows the same error that “We have not yet received any Started Checkout events from WooCommerce”. I have checked again and again all my settings and integrations with woocommerce but still no resolve. I know klaviyo is a strong platform and i shifted from mailchimp to klaviyo but this issue is testing me to its best. I hope i would get some help from the klaviyo team. Looking Forward
Hi, I am aware we can collect customer birthdays using the sign up form, however, I’m interested in knowing if we can put the birthday data collected during the checkout field as checkout attribute on Shopify plus to be attached as a custom field on customer profiles to be used on Kalivyo flows making use of birthdays? Please see screenshot below:
We recently changed our eDm template to a fresh, new design with a more structure layout & navigation bar. Since using this template, we have noticed a great decline in open rates. All parameters & settings have remained the same as the old template, yet I’m trying to troubleshoot why the open rate has dropped off so much. Click through rates have increase despite the open rate declining, so this would only suggest that the new template is doing it’s job. The only thing i have noticed so far as part of my troubleshooting exercise, is some images used a JFIF (compressed JPEG) format. I’ll make sure that these are now JPEG.One of our team members received the email in their junk folder with this message. NOTE: The send is the same as what we used on the old template. Any help would be greatly appreciated.
I’m new to Klaviyo and using the Klaviyo Multi-step signup form template for email and then SMS opt-in. For the SMS opt-in offer, I am offering 5% off your next purchase. How should I set up the welcome flow to account for this delayed SMS 5% offer which triggers after the first purchase? I am still building out my first flows so I’m not sure what best practices are for something like this. Thank you!
Hi all! We’re planning on doing a timed campaign where customers receive exclusive access at the same time via email that includes a password. What is the best practice to ensure everyone has a fair chance? How long would it typically take for 500+ emails to receive it? Should we send a few minutes before the launch, if so, how many minutes? Thank you.
Hi there,If I want to show an email block to only people in the US, and hide from everybody else, how do I do that?I know that in a flow, I can have a conditional split based on someone’s country, but it sounds easier to do it in one email, to avoid redundancy.Thanks, -oo
Hi,Today I made a sale by myself in my store, but I realized that I didn´t receive the email from Klaviyo, I received it from Shopify automatic email. All the Order Confirmation flow are live, I don´t know why I didn´t received it from Klaviyo.And also, on the address details it only shows the first row of the adress, I can only see the street name, I can not see the rest of the number and flat number.Can someone help me, please?Thanks!
Hi,I’m trying to setup a custom flow where we can email the customer once their order has been refunded. We have integration setup with Magento2 and other flows work properly at this time.What event tag to use that will pull the refund confirmation # from Magento? I can’t figure this out in Klaviyo. Thank you,
I had someone auditing my Klaviyo flows to help me and they deleted my entire Welcome Series. I am so distraught because my content developer wrote beautiful emails and they are all gone. Can someone help me restore the flow? I can see in the flow history when he deleted them. Thank you so much!
Hi,I want to exclude people joining our welcome flow after placing an order. I already excluded recently placed orders, ordered products, fulfilled order. Issue is that klaviyo does sometimes not detect a placed order at times and only detects it a day after when the order is fulfilled.Can i exclude the flow to not send to people who accepted at checkout? Welcome flow excludes placed order:Screenshot example of a recent case where placed order is excluded: Any ideas why its happening? Even though placed order is set to zero before triggering the flow. Thanks!
HI!I created a flow, listos and everything work fine... But! When someone tries to answer the email from the Flow it sais error553.I tried and I receive when someone answer from campaigns I work with shopify and I've already check the integración and everything is ok Please help me…Ana
Hi, we have a typeform quiz linked to klaviyo as well as a connected list and flow. People seem to be added to the list after completing the quiz, however, they don’t seem to be entering the connected flow. All emails in the flow are live and people were entering without issue before but have not been for about the last month. Anyone have thoughts on why this might be?Thanks!
HiI use ReCharge and the ‘Order upcoming on ReCharge’ trigger to power a flow.However two of the data fields don’t appear in the flow setup, but do exist when I have a look at the activity feed or on someone's profile.The two are ‘line_items’ and ‘shipping_address’, both of them are array data types, is this expected behaviour?ThanksAndy
Hello!I connected the Klaviyo app to my Shopify account on the same day that my Shopify trial period began. Over the course of the past 14 days, I’ve been creating Flows and Campaigns in Klaviyo. Unfortunately, each time that I attempted to add a product block to my emails, none of my products could be found from my catalogue. I thought it might be due to the fact that I was on a Shopify trial; however, I’ve just started my paid plan with Shopify and the problem has persisted. Please advise.
I’ve turned on SMS consent at checkout now that it’s become available and I’m wondering if this will now trigger my SMS Welcome Series that is triggered off ‘when someone give SMS consent’. I’m assuming it will which isn’t great because that will mean the person gets a discount code directly after they’ve just made a purchase which is kind of a bad experience in my opinion. Any recs on how to make this not happen?
Hi, TGIF!This may be a little ambitious but I figured I'd ask…We integrated Okendo and Klaviyo, and I'm exploring how we can fully leverage the integration. I was curious if we could pull the user's review body into a follow-up upsell email.The upsell email is easy enough. I have a segment of people who bought X product, have not purchased the upsell, and gave X product either a 4 or a 5 star review.Is there a merge tag that would be able to pull the Review Body into the body of the email? This is what the data fields under Created Okendo Review look like: Thank you!Jonathan
Hi all, I have Klaviyo for my Shopify store and have set-up an auto-email to shoot from klaviyo as soon as someone signs up for our newsletter. Now we want to go one step further and send all transactional emailers via Klaviyo (e.g. order confirmation, shipment dispatched, order delivered, refund processed etc.). We use ‘Recharge subscriptions’ for payments and subscription management & ‘Deliverr’ for Shipping. Currently while testing I see these emails are triggered directly by Shopify, which I don’t mind, but just wanted to check with the community if there is any benefit in moving even these emails to Klaviyo? Thanks,Rishabh
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