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Email Templates and Coupons

Find out what you need to know about creating, designing, and using email templates and coupons.

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alex.hong
alex.hong
solved this question

How to Insert First name property into emails

Hi there @ayor!Welcome to the Community and Happy New Year!I believe you’re looking for this code to dynamically populate the First Name int...
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Dov
Dov
solved this question

Optimal image size for Klaviyo newsletter

Hello @Sales@AHB,Thank you for your question.I recommend following the guidelines outlined in Best Practices for Using Images in Emails.In s...
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1124 Topics
arifulayon
Contributor I
arifulayonContributor I
asked in Email Templates and Coupons
How Can I Add a Link that Automatically Applies a Coupon Code to a Shopify Cart?

Hi, how are you doing guys? I'm here to find a solution about Klaviyo Coupon Code that applies on a template.If that says specifically that is Add Link that Automatically Applies a Coupon Code to a Shopify Cart.Previously, I was trying like this way.EXAMPLE COUPON CODE: SAVE30I add this on a text block in template like this:{% coupon_code 'SAVE30' %}EXAMPLE PRODUCT LINK: https://www.trupawsco.com/products/tru-multivitamin-1I add this link on a button in template like this:https://www.trupawsco.com/discount/{% coupon_code 'SAVE30' %}?redirect=/products/tru-multivitamin-1After that, I previewed the template on my email. But the button shows errors like " 404 Bad Gateway".What did I do wrong here?

1
P
Klaviyo Employee
3 years ago
BarryK
Problem Solver I
BarryKProblem Solver I
asked in Email Templates and Coupons
Adding Tags and Variable Syntax for Christmas

This is a weird one…I want to wish my customers a Merry Christmas… but when I add tag variable with default…Merry Christmas {{ first_name|default:'to you'}}! Result - Merry ChristmasBarry! If I change the tag to:Merry Xmas {{ first_name|default:'to you'}}! Result - Merry Xmas Barry!  Confused! 

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P
Klaviyo Employee
3 years ago
D
Contributor I
dmalfiContributor I
asked in Email Templates and Coupons
Which Domain Should I Use to Direct Customers Back to my Shopify Store?

Hello,What is the store link that I need to put on a photo to make it clickable and bring the customer back to my Shopify store?The address "mysiste.com.myshopify.com" or the domain address of the site purchased on candi "www.mysite.com".thank youdmalfi 

1
P
Klaviyo Employee
3 years ago
P
Contributor I
PraneethContributor I
asked in Email Templates and Coupons
Why are my Shopify Coupons Still Uploading?

I have created 4 discount coupons for my store by klaviyo. Except for one , all other three coupons haven’t been uploaded to shopify yet. For two days this message showing ( discount codes  are still loading)

2
cassy.lee
3 years ago
P
Contributor I
PraneethContributor I
asked in Email Templates and Coupons
Why is the currency in Email showing up differently than the currency on my site?

When someone get the abandoned cart email, the product price is with  dollars even if the customer currency is not dollarsfor ex: order amount is Rs 4199.99           In email amount shows  $4199.99

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P
Contributor I
3 years ago
A
Contributor I
artloungeinContributor I
asked in Email Templates and Coupons
How do I add Product Information to Transactional Emails created in Stripo

Hi Klaviyo Community,We have designed some gorgeous custom emailers in Stripo and would now like to customize them within Klaviyo so they have elements such as the customers order number, product details etc.Does any one have any tips or information on how we can make that happen?We are using Magento 2 as our eCommerce platform if that helps and have the integration fully set up

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cassy.lee
3 years ago
ashley_mcdermott
Klaviyo Employee
ashley_mcdermottCustomer Ed.
posted in Email Templates and Coupons
How can I export the full HTML of one of my email templates?

If you haven't already, save your message as a template.Once you've saved your template, navigate to Email Templates from your main dashboard. Once there, select the Edit dropdown menu for the template you saved and select Export.A pop-up window will appear where you can copy the full HTML of your template.For more detailed instructions, head to Export the HTML for an Email Template. 

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ashley_mcdermott
Klaviyo Employee
3 years ago
A
Anonymous
asked in Email Templates and Coupons
Why Is my text editor showing up in Bold?

Hello, when I’m writing an email, my previsualised text is in Bold… What can i do ? (On an other computer, the problem don’t appear. Here is a screenshot of my screen :  

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Allie_A
Klaviyo Employee
3 years ago
ashley_mcdermott
Klaviyo Employee
ashley_mcdermottCustomer Ed.
posted in Email Templates and Coupons
Can I save campaign and flow messages as templates?

Yes, you can save any campaign or flow message as a template! For a campaign:From the Campaigns tab navigate into the campaign you want to save as a template. If it's not an A/B test, click on the three dots on the far right side of the row of the campaign. Click the option that says Add to Email Templates. However, if the campaign was an A/B test, you will need to clone the campaign, edit the variation you want to save, and click on the edit drop-down to find the Save as template button.For a flow:In the Flows tab, navigate to the specific flow message you want to save. Then, click Edit to go to the template preview. Here, click on the edit drop-down and select Save as template. 

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ashley_mcdermott
Klaviyo Employee
3 years ago
J
Contributor I
jensamContributor I
asked in Email Templates and Coupons
Pasting code via the editor

Hi There, I’ve tried on a few occasions to paste code via the editor. Opening a new text box, tapping Source and “pasting” when I do tap “Source” all the editor tools go light grey and I see a message in the bottom of my browser saying “Javascript : void (“paste”)”Any help as to why this is occuring? I’m trying to integrate Four Sixty code into my Welcome Series. Thanks.

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cassy.lee
3 years ago
F
Contributor I
frojdstockholmContributor I
asked in Email Templates and Coupons
Klaviyo subscribed addresses not showing

Hello!I am using hypervisual page builder with klaviyo and got this message: Now, this is all amazing but I can’t for the life of me find that address in my klaviyo at all. I’ve searched literally EVERYWHERE. It is sending to somewhere called a “preview list” in my settings so I go there:   But when I look in that “Preview List” in Klaviyo, I can’t find any address at all   So what can I do with this? Also, why is Klaviyo so complicated xD?? 

1
k.mcevoy
Klaviyo Employee
3 years ago
P
Contributor I
PshyContributor I
asked in Email Templates and Coupons
When do Coupon codes expire?

If I set a klaviyo dynamic code to expire on a specific date, does anyone know what time of day it will expire? For example, if I set it to expire on 10/24, will it stop working at 11:59pm on 10/24, or will it stop working at 11:59pm on 10/23.  Also, does anyone know if it operates in a specific time zone.  Thanks a bunch!

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P
Contributor I
3 years ago
Shannon E.
Klaviyo Employee
Shannon E.Klaviyo Employee
posted in Email Templates and Coupons
Can I include two different dynamic coupons in the same email?

Yes! You can add two different dynamic coupons in the same email. Both dynamic coupons will be generated in your live emails.

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Shannon E.
Klaviyo Employee
3 years ago
Shannon E.
Klaviyo Employee
Shannon E.Klaviyo Employee
posted in Email Templates and Coupons
If I use the same coupon in multiple locations within a single email, will Klaviyo populate the same coupon code in all locations?

Yes. Klaviyo will store every coupon code until it expires (up to 1 year). This means if you use the same placeholder variable multiple times in the same email, the same code will populate in all locations. This also means if you have a multi-email automated flow series, and you send someone a coupon code in Email #1, you can use the same coupon placeholder in Email #3 and we’ll give your customer the same exact code (unless the code has already expired).

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Shannon E.
Klaviyo Employee
3 years ago
Shannon E.
Klaviyo Employee
Shannon E.Klaviyo Employee
posted in Email Templates and Coupons
How do I add a dynamic coupon to a link that redirects to my home page?

In your email, select your call to action button. For the URL, add in the following link.https://mywebsite.com/discount/{% coupon_code 'NAME_OF_YOUR_COUPON' %}?redirect=/discount/{% coupon_code 'NAME_OF_YOUR_COUPON' %}You'll need to replace the name of your coupon.

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Shannon E.
Klaviyo Employee
3 years ago
Shannon E.
Klaviyo Employee
Shannon E.Klaviyo Employee
posted in Email Templates and Coupons
Why do my test emails always say "PREVIEW" in the coupon?

With test emails, it is completely expected to see 'preview' for the code. In live emails though, we will actually show the unique code instead of ‘preview’. If you're concerned, you can send a one time email to yourself to test. 

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Shannon E.
Klaviyo Employee
3 years ago
Shannon E.
Klaviyo Employee
Shannon E.Klaviyo Employee
posted in Email Templates and Coupons
What happens if someone loses their coupon code?

If a customer loses an email that featured a discount code, you can view the coupon placeholder value and the unique coupon code sent by viewing the Coupons section of the customer's profile.If you send the customer a personal email containing the same coupon placeholder variable, the same dynamic code populates in the message. If the coupon has expired, a new unique code of the same type is generated for the message.

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Shannon E.
Klaviyo Employee
3 years ago
L
Contributor I
LoveJoolsContributor I
asked in Email Templates and Coupons
Klaviyo Coupons for Shopify

Hi,I’ve previously successfully created a Klaviyo Coupon which generates a batch of 100 unique codes in Shopify. I’ve now tried to create a second almost 20 hours ago but they are still loading in Shopify. Does anyone know how long they usually take to load in Shopify? I’m afraid to put the flow that contains the coupon code to live until the codes have generated in Shopify.Any help appreciated.Thanks,Laura

2
P
Klaviyo Employee
3 years ago
V
Contributor IV
VividfootwearContributor IV
asked in Email Templates and Coupons
Creating a Dynamic Discount

Hello everyone,Thank you for reading and replying to my topic/question.  I am trying to create a dynamic discount code (a discount, discount, and free shipping) for my newsletters, and car abandonment flow. However, 1. I don’t even see an option for dynamic discount code when I am creating a code in Shopify (view screenshot below) and 2. How would I add the automatically created code in a flow (emaill) ? I tried to edit the email content to see if there is a discount/coupon tab I can drag to the email but there isn’t that. How would I be able to configure?   

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ksanfelipe
Klaviyo Employee
3 years ago
ecommercevlad
Contributor I
ecommercevladContributor I
posted in Email Templates and Coupons
Complex Email Designs - Mandatory or Not?

From what I’ve noticed, many ecom store owners REALLY care about their email designs more than what results the same email brings.And I’m kind of curious why that is, because tests show that simpler designs almost always perform better than some funky, complex designs.So I’m curious what the Klaviyo community has to say about this.If you have a store, please comment down below your thoughts and let me know how much exactly you care about the designs of your emails 

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mike.hoang
Klaviyo Employee
3 years ago
I
Contributor II
IsobelContributor II
asked in Email Templates and Coupons
Override Link Colour

Hello - I have been trying to use the code from the Klaviyo FAQs page to change the colour of my unsubscribe link (and make it different to my setting in Styles), but no luck. Here’s the code:<a href="{% unsubscribe %}" style="color:#AAAAAA !important;">Unsubscribe</a>Can anyone see any errors here?

4
I
Contributor II
3 years ago
I
Contributor I
italygreenlifeContributor I
asked in Email Templates and Coupons
Issue with HTML Iframe

Hello,I would like to ask if is it possible to import an HTML Iframe into an email text block. I’ve tried doing it by inserting the Facebook Iframe to add the like button, but the problem is that it disappear when i click the preview mode and cancel itself. Can you please help me? Is it also possible to add the facebook group button? Thanks all.

2
I
Contributor I
3 years ago
P
Contributor I
PlusMinuscoContributor I
asked in Email Templates and Coupons
Is there a Ready-Made Template for Viewed Products that tracks Product Click?

Hii am new to this forum, first post, so if its very basic please bear with me.Is it possible to create a template to track the product click, and then trigger an event that send email with a wider collection? Are there some readymade Klaviyo templates with this sort of functionality? thanksPlusMinusco

1
cassy.lee
3 years ago
A
Contributor II
awaltersContributor II
asked in Email Templates and Coupons
How to Add Tags for Injectable Abandoned Cart Data?

Hi everyone, where do I find the docs for injectable abandoned cart data like;product image, product name, quantity, etc? I found this, but it doesn’t give the abandoned cart tags.https://www.klaviyo.com/docs/email-tags I’m developing custom custom cart abandonment templates. Can’t complete the task without the tags.

2
A
Contributor II
3 years ago

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