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Why our recipients receive this error?
HelloI’ve recently migrated to Klaviyo from other ESP. I haven’t sent any campaigns yet, only the core flows. But the emails are landing in the spam folder, and the recipients are receiving this error. What could possibly be the issue? Be careful with this message.
welcome email after sign up in my website.
I want to send the welcome email when people sign up in my website.Even user didn’t sign up by klaviyo, can we make the welcome email? I can’t see any possibility for that. I want to send the email when people sign up in my website. I want to stop sending email from shopify side.Please let me know these two things.Thank you.
Learn from my mistakes: Don't Get Clipped in Gmail!
For the past few weeks, I’ve been unknowingly causing a grave error… the dreaded Gmail clip. Maybe you already know about this fearful message; when an email sent to the Gmail client is too large, Google clips its appearance in the inbox, meaning recipients have to click through to see the full message! Above: This image haunts my nightmares. Not only does this shorten your email, but going through to the Gmail full email page can totally throw off your specialized formatting, maybe even making emails impossible to read. Imagine the egg on my face when I found out that the last few WEEKS of my emails were affected by this issue!Luckily, finding a problem is often the most difficult step to solving it! Klaviyo support has an excellent article here that explains why your email may be to large and steps to solve and test it! (Just make sure to send yourself a 1 email test campaign and NOT a preview email like I did! :P)Heed the warning of my glittering eye — Check to make sure your email
Exchange ID for Profile ID endpoint always returns 500Internal Server Error
Here is the endpoint details:https://developers.klaviyo.com/en/reference/exchangeI have added the api key and exchange id (I have copied it from the email link ?_kx=….) as well.In response, I receive internal api error and the message is something like this:"message": "An internal API server error occurred. Please contact email@example.com."Can someone please let me know the possible issue?Thank you in advance
Restoring lists to a previous state
Is there a way to restore lists to a previous state? I tried to suppress some profiles I believed were inactive and it ended up taking a huge chunk out of both of our main emailing lists that we use. I want to start back from square 1 so to speak so I can work through the logic to make sure that doesn’t happen. Is it possible for Klaviyo to restore a previous version of a list for me?
Staying up to date with an on-going flow . . .
I’m starting an on-going “educational email” flow. I’ve written the first few so far spaced about a week apart, but I want to start opening it to people, then write an email or two a week to keep it rolling in close-to-real-time. (I don’t have the capacity to write weeks and weeks into the future.) But I want to build in a safeguard so if I run behind, people don’t accidentally EXIT the flow. So I’ve sent the Time Delay after the current final email at 60 days. Check me on this:If “Bob” has received the last email in the flow (eg, Email #4), and is sitting inside that 60 day holding period...and something happens where I don’t get Email #5 written for 10 days since Bob got email 4...I would be able to slip in a new time delay of 11 days, pop in Email 5, and Bob would receive #5, then go back to my 60 day holding tank till I get another one in there. Right?
Klaviyo isnt tracking open rates
Hello, i have noticed that my open rate dropped at a time when i changed from Mailchimp to Klaviyo.Is it possible that Klaviyo is not tracking my open rates correctly? Because i have set up, so when a costumer signs up on my list, they recive a coupon with a discount.And then they buy with that coupon, but in Klaviyo it shows that the person has not opend any emails. So now i am confused, I cant even make an un engaged segment like this, because I dont know if they are reading my emails or not. Thank you
Creating a flow series for coupons and non opens
I need to know how I can create a flow from an email. flow this will consist of 3 mails 15OFF 20OFF AND 30OFF It will start 15OFF I will have to send the 20OFF email only to those who have not opened the first one and to those who have not made a purchase. The third 30OFF email will be sent only to those who have not opened / have not purchased
Confusion with 'cannot have an entire flow that is deemed transactional'
I am starting to set up transactional flows. I have come across this on the help pages: You cannot have an entire flow that is deemed transactional, though it is possible to create a flow in which all the emails are transactional. Found on this article.Please can someone elaborate on this as it is confusing. Also, if we can not have an entire flow that is deemed transactional how do we combine (or do we have to create a new flow) for each transactional email we need? ie. order confirmation, order shipped, order completed etc. Thank you.
Update Profile with a certain property
Depending on how a customer subscribes to our newsletter some don’t get prompted to select their person type when signing up. I’d like to automate this with a flow to email them so they can update their profile. Second step:Those that select a specific person type would get a followup email asking to update=, Organization, Business Type. Is there a Flow suggestion to capture this sequence?
Integrations with non-supported platforms
Hi all,we’re running on Shopware 6 and would like to fully integrate Klaviyo.Is there documentation on what aspects to consider? This would be nice to get an overview. The current documentation for integrating non-supported platforms says to contact customer support
My Logo is Blurry in my newsletter
I’m a graphics professional, so I understand dimensions and resolution. I have created my logo to the exact size I want. It’s from a vector graphic, so sizing is no problem. My logo is tack sharp in Photoshop. I’m exporting as a .png.It’s blurry in my newsletter. I am viewing on a Retina display and they do say it’s best to do graphics 2x the size. However, if I make my logo bigger though and resize in Klaviyo, it really looks bad. How can I get my logo sharp? As you can see, my other graphic is quite sharp. Thank you.
Replenishment Flow for 15 single products and 8 bundles
Hi there, I’m trying to figure out the best way to set up our replenishment flows. We make skincare, and have 15 individual products and 8 bundles. Most customers will buy a mixture of single products and bundles, our average order quantity is 3 products. Each product will last for a different length of time. Should I create replenishment flows based on each individual product? If I do that though, a customer will then receive on average 3 different replenishment flows (each consisting of 3 emails). I’m concerned that will be too much. If I create a single replenishment flow though, based on their order, and the average time between orders (and dynamically fill that email with their order content), then I’m concerned that the timing will be out of sync with some of the products. Having said that, doing it this way probably does make more sense? In the long run, we will probably encourage customers to subscribe, so that will move them out of this flow... What do you think about thi
What should I pay attention to when I Import unsubscribes from the other server?
I have a list of subscribes not collected from our Shopify store, but we want to import the list and send emails to them. However, I’m worried about the bounce rate or will the account be restricted by European Privacy Policies or something like that and the emails cannot be sent?Thank you!
Why has my pop up stopped working?
Hi so I’ve been using a pop up for a while now and everything was fine. I decided to check it and noticed that it stopped showing from 9th march onwards. I went back though and figured out that that was the day that I installed klarna on site messaging on my website. Other than that, I cant see how anything else i did that day would have affected my pop up. Do you think that it is klarna that is stopping my pop up? Is there a way around this? Thanks
Product Name: Trademark Symbol Error
Hello Everyone!My client's product has a Trademark Symbol. Now I tried to send a preview mail, and the name of the product in the email looks like this: Do you have any solution for this? My client is using WooCommerce. Thank youNOTE: This is a Abandoned checkout email..
Product review Block in Campaign
Hello there,We are launching a new website soon, giving more attention to the product reviews. I want to ask our clients who purchased between October and February if they would like to leave a review. For this, I already created a segment and selected the customers.When I copy the Product Review Block from our Product Review Flow - It seems that it does not work and show the bought products by the customers.Is there any way to fix this? I would like to send them an e-mail containing the products they bought - so it’s easy for them to leave a review.Thanks in advance!
New Topic Guidelines
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