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Hi there! Say if I were to create a survey using Google form (its free!), what is the best practice to have the information collected from each form question directly synced/ updated into the Klaviyo’s customer profiles? I know that we can use Typeform/ Survicate to create the survey as these 2 survey platforms have direct integration with Klaviyo. However, I am trying to explore other ways that could possibly save up cost.
So I noticed today that my old saved blocks are now appearing in the new editor as universal content, on one hand, great - but on the other hand… it would have been nice to know this was going to happen or at least the names could have been somehow appended, tagged or sorted.I was being thorough with only saving specific things for (new) universal content, while the old editor blocks had a lot of junk from well, learning the platform, now they’re all in there together and with a lot of similar names it’s going to be a headache.I’m still pretty stoked now that the new editor seems to be working well, and the universal content is a big time-saver.
Hi there,I have just generated a great post-purchase flow that sends out emails for 6 months after a purchase. now, all new customers will enter this flow (triggered by a PLACED ORDER event) all right.But what if I wanted to get all of my previous buyers (who bought something a while ago, when the flow wasn’t around yet) into this new flow?Of course, back-populating can NOT be the answer, because it would not put the customers into the beginning of the flow, but somewhere in the middle (or the end), according to the exact time of their purchase (which might have been 3 or 6 or 9 months ago, for example). Note:A rather unsatisfying workaround that I came up with myself is this:Tag all the “past” buyers in Shopify I want to include Duplicate my post-purchase flow in klaviyo and make it “TAG-triggered” to suck up all the ancient buyers… not too bad, but I actually wanted to work with ONE single flow, not 2 separate ones…Can anyone help, please? >Thx.
What’s the difference between the 2 histogram bins columns in the Klaviyo CLV Calculations Template?
What’s the difference between the 2 histogram bins columns here? Which one I should refer to when I using the template? The video doesn’t explain the calculation sheet clearly. I need more clearly explanations on the metrics of the templates. Anybody could help?
Hi,I have a shop on Shopify and want to use Klavio for our customer communication/marketing.Of course Klavio is going to record all kinds of data on our website, I could not find a list of cookies that are set so I can list them in my cookie consent pop up.Of course, I also need to know what mechanism will turn OFF the data collection, can someone please share the link to the document where everything is explained? I found many documents talking about about GDPR in general but no concrete list of what is used with the shopify integration.best regards
My products are linking by default to https://ventana-surfboards.myshopify.com/products/ as the root instead of http://ventanasurfboards.com/products. I can’t seem to find a solution to this problem in the Community, and I can’t find a setting to change it on my end. Thanks, David
Not sure if this is a shopify problem or Klaviyo.I’m having trouble with a sign up form. I am giving a product away for email address. I had it set up that the code would be added to checkout using buy 1 get one free (as this is the only one applicable on shopify discounts). I have just had a customer tell me that this did not work. I have checked it out and cannot see why. Thanks
Earlier today the Growth Success Team hosted a live training on Email Strategy and Deliverability to address some frequently asked questions and help create a better understanding of the email marketing landscape and what to consider when developing a marketing strategy.Access the recording here.Feel free to add any additional questions/feedback below or feel free to reach out to Growth@klaviyo.com.
Hi there,We’re a pet retailer looking to set up a new acquisition flow for new Puppy and Kitten owners. A new form will be created to capture the information of these new customers, including their pet’s name. If a customer were to fill out the form more than once, I’m concerned that they could overwrite their pet’s name or other details. What can be done to reduce the chances of this happening? I’m familiar with targeting by visitor, but conscious of the limitation whereby the customer must be cookied. Is it possible to:Block customer sign-ups from customers who try to use the same email more than once in the same form? Display or hide dynamic content or fields in a form based on the customer? Thanks
Hi there, Recently I become a Klaviyo Partner Program Member as a Freelancer. So right now the badge is not showing in my profile, as you can see? I know the 9 numbers should be putted in the profile settings, but my main question is Where to find those 9 numbers ? You will say “ Go to Portal Dashboard, right hand size there is a Quick Links Tab, scroll down , you will see a Forum Key” , Is that you will say BUT BUT That are not 9 numbers, its showing like this k-002134397 ( It’s Showing 10 numbers ) , What should I do now ?
Hey so currently i have one post purchase thank you flow set up that splits new and returning customers inside of it.i want to set up two separate flows which isnt a problem but i dont want to delete the old flow until everyone thats in it have been fully sent through and i also dont want new purchasers to go into the olf flow.is there a way to set this up? Sorry if it sounds confusing
Hello,I am working on a flow, where i have to create integration in Zendesk, Basically there are some customers which we want to retarget again, they are something like on hold lead which can become our potential customers,The flow is something like, we are taking follow up from Customers through Zendesk ticket, but after 1 followe if they are not responding, we need to make an automation, where we will target that specific customers, And through that specific automation, i want to fire event so we can move that hold lead customer to Klavio List name “Future Lead”, So we can remarket again with some good offer,So in this scenarion, i am looking How i can able to move customer details from zendesk to Klavio, to Speific “Future Lead List”, Please Tell me if there is any scenario, Currently its only showing the method to upload CSV of specific users, I want to make it automaticlooking for the response.Thank You
My dad was charged (from Klaviyo inc. software) about 120usd on his credit card in the name of Klaviyo but we can't figure out where it comes from. My dad is a retiree, he has no business for which he needs Klaviyo. He doesn't even have a klaviyo accountIs it possible to go back to the details? could it be a hacker or fraud problem?This is the second time this has happened to him. We fail to understand. Thank you!!
How to automaticaly remove someone from a segment after the flow ended, so that they are excluded from facebook ads .
Hey, i would like to ask your help on this topic. I created a segment of people that was active on site at least 5 times in the last 30 days and created a 5 email flow. The goal here is to provide a limited ( 5 days) discount. I have integrated with facebook that segment, so i can target that people via email and ads. But after 5 days pass and they received all five emails i wish to remove those people from that segment so i dont keep showing them ads on facebook about that topic. But i also want to allow the client, if weeks later they become active 5 times again tey go back in to the flow and start receiving ads again. So the question are:1 - Is there a way to exclude someone from the flow after it has ended, so that facebook excludes those people, and also allowing them back on if they fulfil the same requirements. Thanks for you help!
Hi everyone, We are facing this issue and we haven’t received any response from Klaviyo support yet. We hope that we can find a solution here.The URL we added to email is as in the attached picture but the URL when we received is:/reset?reset=hRn4QKg5BfdsILpOULORlMjfZ7PuTf%2Fnxc1q3e7YYDfZngZVsL3Rd53neLcN1ue3wg7E7ObA+zw4I3LMN5Tfmg%3D%3D It looks like we have HTML encoded automatically. We’d greatly appreciate if you have any solution for this. Thanks and best regards,
I created a Sign Up Form for potential customers to enter to win a free item in my store. I’ve selected the winner & I thought all I’d have to do was create a segment with the winners SMS to notify them, but I can’t seem to create a segment with only that person.It won’t let me filter by phone number.Any suggestions on how to do this?
There is a way to do with a property of the date of birth, for example if you were born on August 1, 2022, you will receive the information of 1 month of birth, another example, if you were born on August 20, 2021, which will the information of 1 year of age arrives, the idea is to build a flow that accompanies the pet owner for the entire life of the pet, and that moves automatically through the flow, it could be based on months of age, because if do you put the puppy option, how would it be changed to the adult stage? And it is also to accompany you month by month in what you need to care for and maintain it, it is as if you had your veterinarian at your side and gave you the instructions to keep your dog in the best health.
I’ve been working with a new client for the past 3 months. They were sending Welcome & Abandon Emails prior to my onboarding for 1-2 months. No campaigns were being sent. Their list was less than 1000 subs.We since updated the hosting records for a dedicated sending domain. We have not been able to get the emails out of SPAM, even if we are just using the Welcome Flow and Abandon Checkout emails.Although traffic is small, open rates vary week to week from 0% to 20% on these flows.We have begun sending weekly campaigns to engaged customers of about 100 (and growin) for the past month and are getting 30-40%+ open rates. But it is not translating to deliverability for new subs into the flows.Can anyone provide any advice? Really at a loss with how we can turn this around for the client right now as we cannot capture revenue from these flows.Ryan
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