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Bulk e-mail with PriceDrop Flow - Yes or No ?
I just set up "price drop flow".Does anyone know what happens if we put e.g. 100 products down, and customers have looked at e.g. 50 of these.Do customers then receive 50 emails, or are several products displayed in the same email ???In order not to risk this, I have already put a trigger on, which means that they do not receive the email if they have received a May within 16 hours //Steff
Not sure how "contains" works in flow filters
I’m using a flow filter with the ordered product metric that looks like this:Ordered Product equals zero times over all time where Categories contains: wallets, belts, watches, necklacesHow is this applied?Will someone who has ordered a wallet but nothing from the other categories be included?Or do they have to have ordered nothing from each category to be included?Thank you in advance for any guidance you can offer!
Sign-up form and embedded form not appearing on my shopify store
Hey there :) There’s two issues appearing although forms seem to be successfully installed on the website. Pop-up isn’t appearing on the website. I’ve gone through the troubleshooting article although everything seems to be integrated correctly and conditions and triggers are set accordly. There’s two embedded forms which aren’t appearing on the website on the homepage and footer. Please see the link below. I have added code in custom html but it not visible on frontend > https://prnt.sc/IcWRyBGmCMAa Also I've added it in footer although its only visible on customization sometimes not on frontend > https://prnt.sc/HQNkZkGJ0v4R Please help!
Is there a way upload mobile numbers?
I have found the articles on uploading landline numbers (with country codes etc). Is there a way to upload mobile numbers to Klaviyo? For example, 077……?Alternatively, some advice on how to format Excel to convert mobile numbers (currently 77…...) to a functional format. Thanks for your help.
Creating New Profile Properties in Flow is not working
In a flow, I choose Update Profile Property block, then Selected in it "Create New Property” and Use WelcomeFlow, and property value as "Active” and when I choose the Update Profile Property block, and choose the Update Profile Property option, WelComeFlow property wasn't there. Why is this happening
Creating segment based on future behaviour
HiI want to create a segment based on future behaviour (I need to schedule an email to be sent to people who haven’t made a purchase between 2 dates in the future). I’ve created the segment and of course right now my entire subscriber list is in it as no one has placed an order between those future dates.My question is: If I create and schedule the email today, will the segment update in real time to ensure that only those who have not made a purchase between those dates will receive the email?Thanks!
Smart Send Time — When to use Exploratory vs. Focused
We’ve run Smart Send Time tests and have found our optimal send time. Now, when we’re sending campaigns, we’re using the Focused time period in case that optimal send time shifts gradually one direction or another. Is there value to occasionally sending a campaign using the exploratory send time (over 24 hours) rather than the focused time period, just so that we’re gathering a wide range of data and able to pivot accordingly? If so, how often do you send Exploratory campaigns rather than Focused ones using Smart Send Time?
Welcome Flow to Newsletter *BUT* only to one of the sign up forms
Hi all!I would like to start a sign up form that is specifically for our upcoming Birthday discount.I created the signup form for all subscribers to go to our newsletter list. However, how to I create a welcome flow for only these subscribers from here and not to all of the ones that are subscribing to newsletter through other means? Many Thanks,Linds
A second Partner Academy Certification after 2nd (successful) try
I have passed the Klaviyo Partner Academy Certification on the first try and received it via Email.Now that I have taken it again and achieved a better score, I was wondering if it was possible to get a new certificate including the improved score since a LinkedIn Link with a good score was my goal. Thanks for all the help in advance!
item.url not linking to product for viewed products
Hi,I have followed this article here; https://help.klaviyo.com/hc/en-us/articles/360019921772-How-to-Insert-Recently-Viewed-Items-into-an-Email All 3 methods on that page will show the most recently viewed products in the email fine. However, the product image and title are not linked to the product page. There is no link at all.I have tried to troubleshoot without success, and wondered if anyone could shed some light on where I might be going wrong? Not using a pre-built ecomm platform. Have attached photo of a user profile who has Viewed Product as tracked in Klaviyo and information recorded there too. Recently Viewed Data from same user profile:
"Added to cart" Not showing in analytics tab
I am currently having issues with the added to cart analytic showing just like many others!I followed all the steps with adding “viewed product” and as well as “added to cart” via by class. Also my code for my theme doesn't go by “product.liquid”, but “main-product-liquid”. Not too sure if that makes a difference. Also not too sure if I need to take out certain strings within the class element or if I should just keep the full string. I added screen shots in regards to my code. Please let me know if there are any adjustments I need to make.
Back In stock VIP flow problems? It worked now all of a sudden there is no subscribe button?
Hi, I had successfully installed the Klaviyo back in stock VIP flow on my Shopify store. There was a button on my website where customers could sign up and it worked well. Now - the button has disappeared for some unknown reason. The code is still there, I haven't changed anything. I don't understand? Thanks,Holly
Why our recipients receive this error?
HelloI’ve recently migrated to Klaviyo from other ESP. I haven’t sent any campaigns yet, only the core flows. But the emails are landing in the spam folder, and the recipients are receiving this error. What could possibly be the issue? Be careful with this message.
welcome email after sign up in my website.
I want to send the welcome email when people sign up in my website.Even user didn’t sign up by klaviyo, can we make the welcome email? I can’t see any possibility for that. I want to send the email when people sign up in my website. I want to stop sending email from shopify side.Please let me know these two things.Thank you.
Learn from my mistakes: Don't Get Clipped in Gmail!
For the past few weeks, I’ve been unknowingly causing a grave error… the dreaded Gmail clip. Maybe you already know about this fearful message; when an email sent to the Gmail client is too large, Google clips its appearance in the inbox, meaning recipients have to click through to see the full message! Above: This image haunts my nightmares. Not only does this shorten your email, but going through to the Gmail full email page can totally throw off your specialized formatting, maybe even making emails impossible to read. Imagine the egg on my face when I found out that the last few WEEKS of my emails were affected by this issue!Luckily, finding a problem is often the most difficult step to solving it! Klaviyo support has an excellent article here that explains why your email may be to large and steps to solve and test it! (Just make sure to send yourself a 1 email test campaign and NOT a preview email like I did! :P)Heed the warning of my glittering eye — Check to make sure your email
Exchange ID for Profile ID endpoint always returns 500Internal Server Error
Here is the endpoint details:https://developers.klaviyo.com/en/reference/exchangeI have added the api key and exchange id (I have copied it from the email link ?_kx=….) as well.In response, I receive internal api error and the message is something like this:"message": "An internal API server error occurred. Please contact firstname.lastname@example.org."Can someone please let me know the possible issue?Thank you in advance
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