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Hi everyone! I have a doubt about the Sender Name of my e-mails. I’m wondering if the send name should be just my brand name or my personal name. At the moment the sender name is “Elena from Nails Company”, but since the community is growing I’d like to change the Sender name and leave just the name of my brand “Nails Company”.My question is: does the sender name affect the deliverability of the e-mail? Thanks in advance for your help!
My first problem is that my rep told me to go ahead and sign up for our account a long time ago which I did. Now my 60 day free support is no longer available since I wasn’t ready to work on a full integration at that time. Its nearly impossible to get in touch with anyone now. The other issue is that I am having problems with permissions when i try to activate the oAuth. This is the error I get There was an error integration the Klaviyo account Ingram's Water and Air with Magento 2.Missing required role resources for: Carts > Manage Carts Customers > Customer Groups Customers > All Customers Sales > Operations > Orders > Actions > View Stores > Attributes > Product Catalog > Inventory > Products Sales > Operations > Shipments Stores > Settings > All Stores Marketing > Communications > Newsletter Subscribers how do I correct this issue
Hello Klaviyo Community, I hope you are having a super day! Quick question: I am setting up a sunset flow using the Standard Klaviyo template - image attached- According to this article: https://academy.klaviyo.com/improve-your-sunset-flow/1460196 -“If after five days someone has not opened the email (s), a new profile property will be added to their Klaviyo profile to indicate that they should be removed from your list (Unengaged = true).” My question: If someone does go ahead and opens either of the two emails in the flow and does not click unsubscribe using the link provided - Klaviyo will recognize them as engaged and therefore not create a new profile property? The new profile property will only be created if they don’t open either of the emails, is that correct? Any guidance or help will be greatly appreciated. Thank you. Rox
Hi,I'm working on creating an easy-to-use preference page that allows customers to control their email preferences. One idea is to include a frequency option on the preference page, where customers can choose how often they want to receive emails (e.g., once a week, once biweekly, or once per month). This will help us avoid exhausting our list and ensure we're respecting their preferences. However, I'm facing a challenge when it comes to incorporating these preferences into our existing flows. With over 10 live flows, simply using segments won't be sufficient to include all marketing communications based on these preferences. I'm wondering if there's a more effective and practical solution that I might be overlooking. Do you have any insights or suggestions on the most effective and easy-to-execute approach for giving customers control over their email preferences?Thank you,
I want to eliminate all the contact form plugin and use klaviyo as a contact form not for suscribers. Is it possible?
Hi!I want klaviyo to be my contact form for when there are questions on the website, initially not to enter as a newsletter subscriber, but to not have to use forms like Gravity or Contact Form 7 that give me integration problems and take up unnecessary space.I use Woocommerce + Elementor Pro with Klaviyo theme.Any ideas?Thanks!
I work for an eCommerce. We have a URL from where our clients can have a Json file to use in their Catalog Product Feed. The issue is that we want to split this Json into smaller files so they can load files bigger than 100Mb. How can they achieve this if the Dashboard only has one field for Source URL?
Hi Community! This might be a very basic question, but I’m looking to export all our contacts within Klaviyo to a CSV.I need to export the contact name/email/ID and their email status ie. Subscribed / Unsubscribed or Never Added etc How can I do this? Thanks
Why does an error pop up when I want to delete a clone from my flow? And why won't the email I want to drag not go?
Hi, I wanted to add an email to my flow and couldn’t work it out, so I thought I would create a clone then edit it. Bad idea I reckon.Then I found on this forum how to add an email to an existing flow my dragging the email icon into the existing flow that I want to add to. Then I went to delete the two clones I had made in the flow, which is easy to find using the three dots and hit delete email, then an error message appears and will not allow me to delete the clones. Second issue, when I try to drag the email over to create a new email it spins out for ages and not email is added. Can anyone help with this?
This is a weird question, but, I’m wondering if the send name should be my brand name (Damesly) -- or my personal name (kelly)? My company is larger than just me, of course. Asking because it could be an advantage to send it out under my name. Would it help the emails to land in a primary gmail folder instead of a promotions tab? Is there any research around this? Best practices? Would love to hear your thoughts!
Hi community, I’m not sure if this is possible, I am using Wishlist King to handle our wishlists, and I am trying to set up a ‘low stock alert’ for customers who have saved particular products to their wishlist. When a product they have saved hits below 5 units (we are low order volume, high value), I would like an email / SMS to send to the customer. Is this possible using flows? TIA!
I would like to create a segment for customers whose first purchase contains a specific item. I want to follow up with these customers later (ie have a flow triggered when that first order is delivered) and also track analytics for this group to see if they turn into repeat customers at a different rate than average customers. Is that possible? I hope I am making sense! New to Klaviyo so trying to find the best way to make use of this tool!
Hi everyone,I just confirmed with Klaviyo Customer Support that it’s not currently possible to export all SMS conversations to csv, but I’m wondering if anyone might have thoughts on a workaround.They did say that “in Q2, our development team is planning on releasing a SMS to Zendesk feature.” Unfortunately we don’t use Zendesk, so that’s not much of a help to us.Any ideas? This would really help us better track and manage our SMS conversations. Thanks,SteveDisaster Recovery Connection
Hi,I am from India and I subscribed to the Klaviyo 2500 subscriber plan. As Indian banks do not allow recurring charges I was informed by Klaviyo support to make the payment by going to billing section, selecting the invoice and then use the link to make manual card payment against the invoice.Since I have made the payment the account is still in free version, they have not upgraded the account.Support has stopped responding to all emails. It has been more than 15 days now.I didn’t expect Klaviyo to engage in such activities and service. The only option I have is to raise a card dispute with my bank and use another email provider. As a last resort I am mentioning my experience with Klaviyo here and expecting them to resolve the issue immediately before I decide to raise the card dispute.
Hello everyone! I am having problems with sending a particular email once someone reenters their email in our website/form.You see, some of our customers have been forgetting that they have already subscribed to out list.When they do, we send a link to download some freebies as the first email of our welcome flow. But sometimes they will reenter their email on the site forms but since they are already subscribed they won’t get any other email.Is there a way to setup something so that people can get another email with the downloads link even if they are already part of a list?Thank you in advance!
So if a person adds their email the SMS option pops up. But if they say no thanks then the flyout just closes without going to the success step which tells them to check their emails.I can’t figure out how to make this work. Did i break something when I removed the SMS option then added it back?
Hello everyone,I created a custom preference center, and I’d like people who click “Unsubscribe” in the email’s footer to go to this new custom hosted page to either 1) change the email preferences 2) completely unsubscribe. How do I go about testing the new page?Meaning, I want to send myself an email campaign, click on unsubscribe, and play around with the preferences. How do I get the unsubsribe link to point towards the new preference center page?
Hey guys,I’m working with a client who uses forms to collect data about their customers when they’re registered products they’ve purchased. We want to send data from this form to Klaviyo, to enrich our customer profile.So when they register a product, that links to a registered_product custom profile property in Klaviyo. It’s set as a List data type because we want to be able to store multiple values, and track each product they register. Does anyone have experience syncing a Typeform field with a Klaviyo custom property that has a List data type?I’m concerned the integration only supports syncing of custom properties that have the Text/String data type…
Hi, what is the name of the standard font used in the welcome series emails? It does not specify the name or size of the font when I go into edit the text. I would like to keep that same font and size in the campaign emails but when I select a drag and drop template in campaign, the font looks quite ugly despite going through all the font styles and sizes. Is the font specific to the template selected? How do I get the same font in campaign emails as the welcome series emails?
I make one-of-a-kind products that I sell on shopify and occasionally I offer custom items. For custom items I want to have a special email template that notifies them of the process to expect for custom orders. 2-3 week lead time, details about custom items, etc.Is it possible to create custom flows in Klaviyo that are triggered by certain collections in shopify?
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