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I created a segment that pulls a list of all users who do not have a specific custom property set in their profile, and then I programmatically update their properties from our database, including specifically setting that missing custom property.However, when I then run the list again, those same profiles are still on the list. I expected them to drop off of the list because I had set that custom property.How do I refresh the segment so those profiles drop off and I can retrieve a new batch to process?
Hi! For an order confirmation template, we are trying to add a link for the product picture. Please can you tell me what link is to be inserted in the left field, so that the customer can click onto the product image of her order confirmation and it dynamically brings her to the product page of the product that she purchased? Thank you!
Hi There,Desktop and mobile templates look great but I can’t get iPads to display the full-width of the email background, even though there’s plenty of room - see attached for iPad (see red X’s) vs Desktop vs Mobile.Mobile doesn’t have this issue because the design butts to the sides so you don’t get that 15px each side which creates visual clutter between email and content backgrounds if that makes sense. It looks super clean when viewing on the device.Does anyone know how to stop iPads from cutting-off backgrounds on the sides?Any help much appreciated.Cheers, Ben On iPad... On Desktop… On Mobile…
Hi!I’ve created a sign up form that’s hosted by Klaviyo (not an embed form) to use at market stalls, and I’ve had a QR code sign made with the URL. Now for the life of me I cannot find anywhere how to edit that form. I found it once and then closed the tab and now I can’t find it again. I’ve been looking everywhere. Please help!To clarify, this is the form with its default settings (it’s hosted by Klaviyo; it’s not a page on my website): https://manage.kmail-lists.com/subscriptions/subscribe?a=SGwjAi&g=SZ2kPmHow do I edit this??Thank you!Jules
Hey there,I'm looking for some guidance on setting up a shipment tracking system in Klaviyo. My client is using Gorgias, and I'm wondering if there's a way to bring all the shipping updates, like "out for delivery" and "dispatched," into one workflow, or if it's better to create separate workflows for each stage.
Hi community,I saw in Shopify source report that traffic from Klaviyo is in two lines with utm_medium as Email and email how is this possible if global Klaviyo setup for this account has utm_medium=emailAlso it seems that different medium value is across one campaign when I check more deeply.Anyone has similar problem?
Hello community!I have a form on my site and settings flows in Klaviyo. Now I have added German language for my site and accordingly, I want to adjust the following sequence: when leads from Germany, Austria or Switzerland fill out my form on the site, it gets into flows with letters in German. And what is the best way for me to do segmentation in order to German flows active for people from Germany Austria and Switzerland and English flows active for others? by IP location?
Hi, I’m wondering what best practice is for account sign up on a retail website. By creating an account the user opts in for transactional emails. Would it be ethical and legal to automatically opt them in to promotional emails at that time (with appropriate and obvious messaging to indicate this) and allow them to opt out anytime? OR should I include an opt in option for them to manually opt in to receive promotional emails in one the of the transactional emails they originally consented to? Thank you!
Hi everyone,I have been working on the partner certificates available on my portal. While I successfully passed all the exams, I am currently facing challenges when it comes to the Systems Integrator Certificate exam since I don't have any technical background. I am wondering whether it is necessary to pass all the exams to become a certified partner or if obtaining just the Klaviyo partner certificate is sufficient.Thank you,
Hi all, I'm new to this with a very small list. I've had a wooden QR code sign made that links to my ‘subscribe page’ for my master list, which is hosted by Klayivo (not an embed form). The wooden sign is for use in person at market stalls. Now I've realised that I should have created a list of subscribers, and had the QR code sign feed to a subscriber list instead of my master list.I've changed where the embed form on my website feeds to, but I can't see any way to change where the subscribe page feeds to. Is there any way to change this? If not, what do you recommend, aside from having the wooden sign re-made?Thank you, Jules
Hi dear community!I am setting up a “winback” flow for my welcome flow. So in short, I give everyone that opts in for the Welcome flow a discount code. This discount is dynamic and will stop work after 19 days. What I need to do is set up a seperate flow that only triggers for those who have not used the coupon. The first message should be a 48hr warning that the code is going to perish, then also one at the 24hr mark. For now I have placed the following flow filters:Is in welcome flow and was added at least 17 days ago. Placed order zero times in the last 17 days ago where discout code contains “NAMEOFCOUPON”Have I done it the right way? I only wish for people to be triggered by the flow once in their lifetime and also that it will only be seen by those who have 48hr and 24hr left for their discount codes. I wish you all the best, Saman
I have set up a FREE SHIPPING code on first order for people that subscribe. My welcome series has 3 emails, of which the first one provides the shipping code.How do I set up a segment to remind subscribers who have not used the Free Shipping code? I can’t work out which definitions are relevant.
Have any Klaviyo users successfully implemented BIMI for their brand and the logo image is displaying as expected by participating mailbox providers?I was told by Klaviyo Support that “...the full setup of BIMI (in terms of the setup process via Klaviyo via modifying headers) are not yet supported by Klaviyo...I will happily message our product team to upvote this option as BIMI begins to increase in presence.”So, does BIMI work with Klaviyo emails, or not? In looking into implementing BIMI for our brand, I started a conversation with our Tech Team, sharing the necessary steps with them. After they reviewed the steps, they suggested I confirm with Klaviyo, before we proceed, that the platform supports BIMI in our outgoing emails. Klaviyo published a help article about BIMI, but it does not explicitly state – once BIMI is properly set up per the BIMI Group / Validity step-by-step process – what we then do in our Klaviyo outgoing emails to ensure that our BIMI record is correctly and aut
Hi there, would like some thoughts if this is good practice. We have been collecting sign-ups in Shopify via the footer newsletter, automation is on to send out welcome emails to new subscribers.We also just set up sign-up forms in Klaviyo now, with automation for the same welcome email from Klaviyo. Is it advisable to keep both automations on, assuming the syncing works seamlessly, they both sync to the same Newsletter list in Klaviyo. Can I confirm there will not be double welcome emails being sent out, syncing from Shopify would not trigger another welcome email? I understand we can edit the theme code to include a hidden newsletter value, just that we prefer not to mess with that now and to keep it simple until we decide to use just Klaviyo. Thank you!
We have Pipedrive as our CRM system and you can have access to all customer emails received to a specific inbox. Ours is a hello@ type email address and we have most, if not all, emails related to our business BCC'd through there and re-forwarded so every email sent to and received from the customer will appear in their profile on Pipedrive. We send client’s various emails (whether campaigns) or individual personal emails. They are always sent from ‘hello@', however this email never appears in our hello@ inbox and subsequently does not appear in our client’s Pipedrive account. Pipedrive gives us a Smart BCC email address to that we can attach to any email and it will appear on the user’s account. Can anybody help me out? Is there a way to BCC all emails through Klaviyo so they actually appear in the inbox, or Pipedrive user’s account?
Do you know what segments do when there is a repeat email? In this case, I created a segment that captures what someone has done, which is “ordered a product at least once over all time.” If this person (email) places another order, will this email be captured again under “ordered a product at least once over all time?” Or will it go automatically to my repeat buyer list? I guess that now my question is: Will emails be captured twice in the same flow or will they transition to another flow or be out of that flow if there is no transition?
Hey guys and gals, Wondering if someone can help me, im a complete Klaviyo newbie. Recently we have started switching over from MailChimp to Klaviyo, and when i connected our MailChimp account and began to Sync all our audience i hadn’t set up billing information yet, which was set to America when we are in Australia. So now all our contacts have American locations which is wrong because we are a small coffee roaster in Australia who’s main audience is also in Australia. Is there anyway i can fix it? Thanks so much in advance for any help!
I’m having some issues with GA4 and I’ve seen a few topics on this forum about other issues but no answers for my particular issue. When I try to look at revenue by session campaign in the traffic acquisition report, email flows are pulled out of the report entirely and I can only see email campaign results. I have checked the set up of our utm tracking in Klaviyo and everything is correct, including the utm_medium which is set as email. What else could be stopping this from working? I’ve seen other people have the same issue but is there a resolution out there somewhere as I need to know which flows are generating money so I can improve these accordingly.
As we have learned more about custom properties in Profiles, we have been adding new fields to our customers profiles, but we’d like to pull a list of customers who haven’t had these new fields added yet.In Lists and Segments there is nothing that I can find to allow us to filter based on CustomFieldXYZ IS NULL or DOES NOT EXIST or even EQUALS BLANK.How can we pull a list of customers who do not yet have a specific custom profile property?
Hi there! I am creating an abandoned cart email. What link do I use in my CTA? I ‘d like it to go directly to the checkout but I’m not sure how to find that link. Can someone help me?Currently I just use the home page link in the CA CTA but that’s not a great experience when you want to direct them to the cart. Thank you!
My brand has two target audiencesGift Shoppers Self-ShoppersThey have different needs, therefore our messaging is tailored for each. I want to create 2 separate welcome flows that speak to each customer. This is how I was thinking of going about it:1. Pop up on homepage asks new subscriber who they’re shopping for. (For themselves, or for someone else). Their selection adds a property to their profile. Shopping_for In the welcome flow I start with a conditional split to separate the Gift Shoppers from the Self-ShoppersThis is where I’m hitting a block. Once I get to this step, I cannot find the Shopping_for property that I created through the pop up. My question is: How can I make sure that those who selected Gift Shoppers in the sign up form get the proper welcome flow?
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