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10814 Topics
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Contributor I
megan_lheureuxContributor I
asked in Analytics and Deliverability
Soft bounce

Hello! I have a client that bounces everytime we send an email, but he wants to receive it. Do you know how we could solve this problem? Here’s the error : 

921
inboxingmaestro
Partner
1 year ago
K
Contributor I
kennycwaContributor I
asked in Campaigns and Flows
Problem Creating Order Confirmation & Abandoned Cart Email

Hey guys,We recently integrated our Klaviyo Sandbox account with our custom ordering platform and have added event triggers such as ‘Place Order’ and ‘Checkout Started’…However, when retrieving event variables to set up our order confirmation email, we keep getting the following error about an invalid tag or variable: https://prnt.sc/SNk7zhdtlhkhCan someone help with this? Really wanting to set up an order confirmation and abandoned cart flow with the product details...

641
stephen.trumble
Community Manager
1 year ago
T
Active Contributor I
Timo8877Active Contributor I
asked in Campaigns and Flows
Merge tags not working correctly

Hi all, i am currently using the merge tag {{ event|lookup:'Items Purchased' }} to illustrate the customers recent purchases but the merge tag doesn’t seem to be pulling in the recently purchased products. Does anyone have any advise for how to correct this issue? Many thanks, all advice is appreciated.

1481
T
Expert Problem Solver I
1 year ago
I
Contributor I
irenebylia22Contributor I
asked in Campaigns and Flows
PRODUCT NAME AND PRICE IN THE FLOW CAMPAIGN

Hello, community :) Im contacting you because Im editing my flow campaigns and I have a doubt regarding the NL design. I would like to include the name and price of the product that the costumer has added to his cart. I have succeeded in including the name of the product but I can’t manage to include the price. For the name, I have used: {{ item.product.title }} But, for the price I have not found how to put it… Could you help me with this “code”? Thank you :) 

4982
I
Contributor I
1 year ago
M
Contributor I
MassageContributor I
asked in Campaigns and Flows
Track Customer

If I send a link in an email for a certain page in my website to a customer, can I track the customer behavior whether they clicked this link or not. And if yes, can I track the activities done after clicking this link?

542
Akers Digital
Partner - Silver
1 year ago
A
Contributor I
alexander.antonovContributor I
asked in Campaigns and Flows
Dynamic Table where content are collections

Hey Community,I’ve started feeling helpless after reading whatever I could but still can’t find the solution of creating a dynamic block where we link to collections as a recommendations. We want to make blocks where to link to a collections/product categories the person has recently viewed or popular ones instead of single products. As we have huge collection list, this is something we really need. Thank you advance and waiting to learn this :)

6691
T
Expert Problem Solver I
1 year ago
A
Contributor I
Active EliteContributor I
asked in Campaigns and Flows
Creating a trigger

HelloIm wanting to create a trigger on the pop up after a new subscriber enters their details that the welcome series emails are sent out. Can you please explain how to do this if possible.Thanks

19221
T
Expert Problem Solver I
1 year ago
W
Contributor II
WeavercContributor II
asked in Email Templates and Coupons
Image hide/show logic with OR statement

event.ShippingRate|default:'' = 'Standard Shipping (with Tracking)'^^ this works fine so far for showing an image in the conditional logic.I want to include an OR statement to also include ‘Standard Shipping (with Tracking) - Free Activated’I’ve tried a number of combinations and can’t get this to workCan someone please help?

4484
W
Contributor II
1 year ago
M
Contributor I
MrPContributor I
asked in Campaigns and Flows
Add to cart trigger

I was wondering if someone could give me a hand….I’m trying to add a ‘add to cart trigger’ and the flow keeps saying I need to add special code. I have added what I believe to be the code and I have altered the button ID as the help article describes https://help.klaviyo.com/hc/en-us/articles/115001396711#where-should-i-paste-my-snippet-3, but its still saying the code needs to be loadedHere’s what I’ve done:Added this code above the </body>:     {% if product %}<script type="text/javascript">var _learnq = _learnq || [];    document.getElementById("add_to_cart global-button reverse global-button--primary ajax-submit").addEventListener('click',function (){         _learnq.push(['track', 'Added to Cart', item]);    });</script>      {% endif %} I have added what I believe to be the button ID in red above to the script, based on a button on my site: https://www.mrpoppinsandco.com/collections/leisure-bags/products/shop-kahoots-bloom I wasn’t sure if I needed to add snippe

11893
M
Contributor I
1 year ago
T
Active Contributor I
Timo8877Active Contributor I
asked in Campaigns and Flows
Show a cross out price and RRP price

Hi everyone, As part of some flows i run for my clients they are asking for specific illustrations in the flows: For non-subscription customer (customers who do not buy on a regular basis). Is there a way to show the RRP of products then show the subscription price also? So they could potential see how much they are saving? Any help would be much appreciated, many thanks Tim

2113
T
Active Contributor I
1 year ago
M
Contributor I
MyOrnament
asked in Accounts and Settings
Finding Best Plan for Us

xxxxx

963
Taylor Tarpley
Community Manager
1 year ago
D
Contributor I
danschreiberContributor I
asked in Sign-up Forms
Is there a way to have a pop up appear only one time during a site visit?

I would like to a pop-up to appear when someone first comes to our website, but then once they close the pop-up, not have it appear again.  I have not been able to figure out how to do that, as it keeps popping up when they change pages, for example. I do not want to limit the pop-up to only certain urls, because we use several landing pages.  So can a pop-up appear one time, no matter where someone lands, and then once they close it, does not appear again? Thank you.

29909
Taylor Tarpley
Community Manager
1 year ago
smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Accounts and Settings
How can I be upgraded to the owner of an account from a prior user permission?

Hi Klaviyo Community, This is a weird one and I’m hoping someone can help me.  Many years ago I helped a brand optimize the copywriting of their e-mails and was invited to the brands paid Klaviyo account.  I signed up with my e-mail address and all worked super well.  I then forgot I had opened that account and last year opened a Klaviyo account with my business domain.  I want to make use of the 1st Klaviyo account for another business. So I did the normal, forgot password and reset it successfully. I then returned to the log in screen and accessed my original account but I have very limited access. I can see that my user permission is set to “content creator” but I’m the owner of this account too as it’s linked to my e-mail address. The first name on the account is mine but the name of the account is the friends account I was originally invited too.  Could anyone help me understand how to get owner access on an account that belongs to me? Thanks if you got this far!

1841
Taylor Tarpley
Community Manager
1 year ago
S
Contributor I
sosoyhannahContributor I
asked in Email Templates and Coupons
Don't want to stack products on mobile - email is too wide

Hi,I don’t want to stack my product images on my mobile email. I want them to be displayed side by side but optimised for mobile. Currently if I don’t stack my products, the email is displayed so wide on my mobile that I have to scroll right to read.Why is this happening? 

7303
chloe.strange
Community Manager
1 year ago
F
Contributor I
FaizanHasanContributor I
asked in Accounts and Settings
How to cancel a suspended Klaviyo account?

I purchased Klaviyo basic plan in January, used it to its full extent. The results weren’t promising for me so i stopped using it but forgot to cancel. It charged in Feb, which isn’t a problem for me. Now it is trying to charge my card again in March. I had absolutely forgot about klaviyo during this period. I came to know when my card transaction was declined. So now my account is suspended, and i can’t find the option to cancel my account. This is supposed to be a prepaid service. If i am not using it in March and let me cancel it pls. Email & chat support is disabled and there is no call numbers available. So there is absolutely no way for me to approach Klaviyo team to resolve the issue. Please help. Thanks

1311
Taylor Tarpley
Community Manager
1 year ago
B
Contributor I
BasilContributor I
asked in Analytics and Deliverability
Warming process advise

Hey! I’ve got a question on the process of warming up when migrating from another ESP. I understand the whole process of incrementally increasing the amount of people you send to over a month, starting from your most engaged segment, but my question is on flows. Does the warming process only include sending campaigns or can I set up basic flows like welcome, customer thank you and abandoned cart from the get-go while running the warmup campaigns?

1973
David To
Klaviyo Employee
1 year ago
B
Contributor I
brian1684Contributor I
asked in Email Templates and Coupons
Shopify 'if' tag was never closed code error with shipping confirmation email

Hello, please i need help as soon as possible with this problem of mine.On klaviyo i made a template for a shipping confirmation email, when i copied the link code and pasted it on shopify and try save it, it would give me this message: “Body html Liquid syntax error: 'if' tag was never closed”.So i tried removing those spacing between { and % and also between % and } and pasted the new correct link code back in but it still won’t work and gives me the same error message, so please i need someone’s help to fix this problem really quickly if possible.Thank you.This is the “fixed” but not working code link:<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml"> <head> <meta content="text/html; charset=utf-8" http-equiv="Content-Type"/> <meta content="width=device-width, initial-scale=1" name="viewport"/> <title></title> <style type="te

2515
Taylor Tarpley
Community Manager
1 year ago
B
Contributor I
buybonksContributor I
asked in Email Templates and Coupons
Why am i getting a syntax error when uploading my Klaviyo order confirmation template into Shopify?

Hello- I am using the shopify template for order confirmation VERBATIM except for a different image. No matter what I do, I get a “syntax error” problem and I cannot identify what the part of the syntax it is. Please help.

1341
Taylor Tarpley
Community Manager
1 year ago
T
Contributor I
TannerContributor I
asked in Campaigns and Flows
How do you filter recharge subscibers from post purchase flow?

I’m setting up a post purchase flow and want to add individual message filters for emails that should only go to people who are not yet subscribers.The company I’m setting this up for uses recharge for their subscriptions.Here’s how I currently have the additional flow filters setup: Has Placed Order zero times over all time where tags contains Subscription.Will this work for people who have started the post purchase flow but are not yet subscribers?

3742
T
Contributor I
1 year ago
M
Contributor I
MikinnaMartinContributor I
asked in Campaigns and Flows
Issue with Abandon Cart Flow

When creating an abandon cart flow, the button that is supposed to bring the customer back to checkout is not returning to the checkout page showing the url from my Shopify domain rather than thorum.comLooking back in some test emails I sent myself, sometimes the link works properly and sometimes not. What can I do to fix this? 

1791
stephen.trumble
Community Manager
1 year ago
S
Contributor III
Stefan_TheFIbreCo.Contributor III
asked in Campaigns and Flows
Browse Abandonment Flow - Better set-up help

Hi, Recently set up a ‘browse abandonment flow’ but quickly realised that all staff members will constantly receive these which could be quite frustrating. Is there a way to: Remove emails from receiving this flow (internal members of staff) Potentially restrict how often this flow is sent to a customer who regularly browses are websiteMany thanks for your help,Stefan

1904
S
Contributor III
1 year ago
P
Contributor II
pzonglobalContributor II
asked in Analytics and Deliverability
Question on "viewed product" "active on site" in the metrics

Hi,I am curious on how you guys define “active on site” and “viewed product”. Because in my cohort analysis, the number seem to be much lower consider the amount of traffic the site is getting.For example, if a user come to my site the first time and entered his email and continued browsing products, does klaviyo count that as 1 “viewed product” and 1 “active on site”? or does this user has to come to site again, and until then klaviyo will track that metrics?Can someone explain exactly how this works? THX  

92110
matthewstuckings
Problem Solver III
1 year ago
Chris Milham
Partner
Chris MilhamPartner
asked in Accounts and Settings
Is there a way to switch between Klaviyo accounts using a specific URL?

Hi. I have multiple client accounts I administer. And using the Klaviyo admin interface it’s easy to switch between them.BUT… my workflow is within ClickUp, where I manage the campaign calendar for each client.(BTW answering this question doesn’t require knowing anything about ClickUp).For this workflow to stay within the confines of ClickUp, and avoid flipping between applications, I am needing to embed the Klaviyo campaigns page for the client I am currently working with.Embedding the page itself works fine in ClickUp — no problem.EXCEPT… the Klaviyo admin interface “remembers” what client account is currently selected.This means, when I switch to a different client in ClickUp, the last client account I worked with is shown in the embedded campaign page view.This’ll lead to some disaster before too long. And doesn’t help with the flipping between apps thing I’m trying to avoid because I still have to flip over in Klaviyo to the account that I’m wanting to set up campaigns for.What I’

2618
Chris Milham
Partner
1 year ago
S
Contributor I
samgood1Contributor I
asked in Campaigns and Flows
Dynamically append subscribers email address to URL so form can be pre-filled

As part of an email flow, I want to send subscribers to a landing page so we can ask questions and gather feedback. I want to dynamically append their email address to the URL so that I can use this to pre-fill the form with their email, ensuring data is captured against the correct subscriber in Klaviyo. e.g. button link = {% update_property_link 'volunteering_still_interested' 'still_interested' 'https:example.com/survey?email={{ email }}' %}

9765
David To
Klaviyo Employee
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Analytics and Deliverability
Multi-metric custom reports for subscribers

I am needing some help with  Custom Report. I have report the following Metrics; 1.Subscribed to List2.Unsubscribed3.Subscibed to Back in Stock 4.Marked as Spam5.Updated Preferences6.Email Clicked7.Email Sent It appears that profiled that add their email to pop up form whilst already sudscribed how can I adjust the metric so that it only counts new subscribes.( It would also be interested to know which metrics you include in your reports?) Thanks Sean 

1003
David To
Klaviyo Employee
1 year ago
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