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10814 Topics
H
Contributor I
HenrikContributor I
asked in Sign-up Forms
Clone signup form to another account?

Hi! I would like to copy/clone a signup form from one of our accounts to seven other accounts. Can I do this or do I have to design the signup form from scratch in each account? Thanks!

70111
Taylor Tarpley
Community Manager
1 year ago
S
Contributor II
simonwr1976Contributor II
asked in Campaigns and Flows
Flow emails triggered by date for property management

I’m trying to create emails flows for a property management firm. They have customers booking a property, they want a flow that sends an email to a user 2 weeks before their arrival date and 1 day prior to their departure date.I have created a new list that includes custom properties - Arrival Date (format 23/04/2023) and Departure Date (format 30/04/2023).I also want to include the two properties in the email content.I’ve created simple flows for other clients, but I’m a bit lost knowing where to start with this.Please help

21911
S
Contributor II
1 year ago
D
Contributor II
dani_bazzaalContributor II
asked in Integrations and Reviews
How do I send SMS consent to Klaviyo using a Typeform quiz?

Hello! I’m using a spin wheel app on my Shopify store to collect emails and phone numbers.Phone numbers are getting updated to profiles but without SMS consent, as the spin wheel app doesn’t have the option to opt in.Is there a way to trigger an opt in message in Klaviyo after someone subscribes to my list? Thank you.

2741
Taylor Tarpley
Community Manager
1 year ago
A
Contributor IV
AntoineBContributor IV
asked in Campaigns and Flows
Abandoned cart flow is triggered even if the customer has paid. 

Hello,I use abandoned cart flow on my website (Woocommerce).The cart abandonment flow works... but sometimes customers are retriggered even though they went to the end of the checkout and paid !It's a real problem, and it's hundreds of emails from customers asking if their order was successful.How can we avoid this?

1696
A
Contributor IV
1 year ago
K
Contributor I
Kai.BoltonContributor I
asked in Campaigns and Flows
Problem Linking Wix Abandonded Checkout Flow

I’m struggling to link the Abandonded Checkout flow. When I go into my previews, it says there’s a syntax error which I can’t seem to figure out. When I put in a normal Dynamic table, it comes up with the syntax error so I can’t see the table.When there is no table i can see the preview.Struggling to link the variables etc to the table so the photos and the titles of the customers basket all links up.Not sure what variables from the preview I need to link for all of it to work entirely.Someone Please Help!!!

682
stephen.trumble
Community Manager
1 year ago
D
Contributor II
dgilbertoContributor II
asked in Campaigns and Flows
can i change words to {% web_view %}

I want my {% web_view %} to say View

4061
stephen.trumble
Community Manager
1 year ago
K
Contributor I
kirtiContributor I
asked in Campaigns and Flows
Is there a possibility to have trigger webhook or Call API as an action in Flows ?

I want to connect another platform to trigger content based on the FLOW setup in klaviyo. Basically, if someone performs an event and is recorded in klaviyo, I want to send content to that user through another platform. 

12565
stephen.trumble
Community Manager
1 year ago
D
Contributor I
dten11112Contributor I
asked in Integrations and Reviews
Adding Custom metric - Product Shipped/Delivered

We want to create a custom metric for our Shopify store that will either track when a product is shipped or delivered to the customer. How do we accomplish this?

3371
KatherineB
Partner - Platinum
1 year ago
C
Contributor I
C BContributor I
asked in Integrations and Reviews
Anyone using Growave integration with Klaviyo?

Hi! We’re a small business trying to start using Growave with their many features. They have a Klaviyo integration, but it’s not native to Klaviyo. So any support needed would be through Growave and not Klaviyo. Anyone have experience doing this? How is it going?

3682
Growave.io
Contributor I
1 year ago
Y
Contributor I
YvoContributor I
asked in Campaigns and Flows
Many skipped messages abandoned cart

Hi, Many emails are skipped because of  Failed Filter 'Has Placed Order zero times since starting this flow’. I read a lot articles about the same kind of issue, but I don't understand te logic of skipping.  Using 2 filters triggering a simple abandoned cart flow. The one which is default and causing the many skips is:  Can anyone explain what I'm doing wrong? Thx!

1602
Y
Contributor I
1 year ago
M
Contributor I
MLOContributor I
asked in Integrations and Reviews
How to subscribe leads from Facebook forms to Klaviyo lists

Is it possible to create a Facebook form (that asks for an email… or not?) and automatically add them as subscribers to a Klaviyo list upon form submission?

4621
retention
Partner - Platinum
1 year ago
P
Contributor I
PatrickMNContributor I
asked in Integrations and Reviews
delete sycned data magento

Hi,We have setup a Magento integration and synced the store with klaviyo but we didnt select the right store. How can we undo this and delete al synced data? We all ready deleted the integration but i am not sure that if we re-create the integration and select the right store to be synced, this will override all exciting data or just add new data on top of it. 

741
chloe.strange
Community Manager
1 year ago
W
Contributor I
WEB801Contributor I
asked in Accounts and Settings
Is there a way to see the IP Address for account owner?

I’m looking for data on who set up a Klaviyo account for a client.I’m hoping there’s a log that will provide the IP address of the user that set up the account. Thanks in advance for information.

6531
Taylor Tarpley
Community Manager
1 year ago
D
Contributor III
DaveSGContributor III
asked in Integrations and Reviews
Integrate Klaviyo - What about the shopify notifications?

Hello all,I am in the process of setting up my Shopify store. The next tasks were to set up invoices, order confirmations, discount codes and so on. That's when I came across this app. After some recommendations and Youtube videos, I decided to try the free plan.Before I start creating flows, etc, I wanted to check with you guys if Shopify notifications are automatically disabled once you use a third-party app. I don't want my customers to receive a mail from shopify and Klaviyo later.Can I make such a setting even with the free plan? If not, I'll stick with Shopify for now and see how it goes.Thank you in advance. 

10923
Kylie W
Partner - Silver
1 year ago
V
Active Contributor II
VbeebsActive Contributor II
asked in Campaigns and Flows
Is there a way to automatically add someone to a list/segment from an email campaign?

Hi there!Okay, so I have seen this done before by other brands. They send an email and ask if we want early access to something and ask us to click a button if so. So I click the button and follow the link to a back-end looking page that says I have been added to the list. Is there a way to do this through an email campaign? I just want someone to click a button and be added to my segment. Thanks!

18211
retention
Partner - Platinum
1 year ago
A
Contributor I
alirezaasadiContributor I
asked in Sign-up Forms
Why am I seeing an error the success message of my form?

Hello, Regarding my exit intent pop up, while visitors submit their email, instead of getting a coupon code for discount,Success message gives an error message.Frustrated visitors have started to call us and it is damaging our reputation.Please let me know how to resolve it ASAP.Thanks

1062
Taylor Tarpley
Community Manager
1 year ago
R
Contributor I
redstickspiceContributor I
asked in SMS
How can I copy/paste my campaign email url in my SMS message?

I have sent my first campaign email and i’m going thru the steps to send it as an SMS. The SMS reads: “Read the latest newsletter” then the link goes to our podcast. Where do I copy/paste the url for the email campaign so that I can paste it into the SMS - that way the user clicks on the link and the email opens in a browser. On my test email, the browser link at the top goes to a test page. Thanks in advance for any help.

1901
Taylor Tarpley
Community Manager
1 year ago
F
Contributor I
Federico40Contributor I
asked in Campaigns and Flows
Flussi di email

Buongiorno, sto riscontrando problemi con i flussi di emailHo creato la newsletter e attivata.Creato 3 flussiFlusso di benvenuto Flusso di abbandono carrelloFlusso di ringraziamento dopo acquistonessuno di questi 3 funziona non capisco come mai eppure sono state impostate come ATTIVE.Qualcuno riuscerebbe ad aiutarmi gentilmente?

8123
stephen.trumble
Community Manager
1 year ago
J
Contributor I
JayboboContributor I
asked in Email Templates and Coupons
Table - Stack on mobile

So, I’m very surprised that the Table element doesn’t have a function to allow stacking columns on mobile. I’m trying to create a design where you have [image] [description][description] [image] And I’d like the description to move under the image when I am on mobile.Currently, it’s really not looking great.And adding a “mobile only” version table increases the size of the email and it ends up being clipped on Gmail. The Split option doesn’t work for me as it’s not possible to vertically align the description textAnd the column layout just adds useless bits of code + I need to add single columns on top of each 2-column I want to create to give more space and to add titles and description to my design.Overall, I’m stuck between trying to create a mobile-friendly version of my email and good design :/Now I understand more and more why most ecom brands are going for the “image” only emails as it makes it much easier to do whatever you want without risking to have emails ending up too heav

340612
W
Klaviyo Employee
1 year ago
G
Contributor I
grizelclothingContributor I
asked in Email Templates and Coupons
I have a problem with shopify notification templates.

i haven’t edited anything from the code and it still wont work. could somebody help?  

2441
stephen.trumble
Community Manager
1 year ago
L
Contributor I
lovu.dkContributor I
asked in Email Templates and Coupons
How do I fix the image being cut?

 

221
Taylor Tarpley
Community Manager
1 year ago
E
Contributor I
elloltContributor I
asked in Sign-up Forms
Why can't my legacy Klaviyo embed form find the list it's connected to?

hello, i create Klaviyo form on my website, <form id="email_signup" class="w-full klaviyo_gdpr_embed_TULjq2" action="//manage.kmail-lists.com/subscriptions/subscribe" data-ajax-submit="//manage.kmail-lists.com/ajax/subscriptions/subscribe" method="GET" target="_blank" novalidate="novalidate">                    <div class="flex justify-center items-center">                        <h1 class="text-center w-full lg:w-8/12 mb-8 lg:mb-16 font-bold text-lg lg:text-4xl">Where should we send your results? Enter your email address:</h1>                    </div>                    <div class="flex justify-center items-center klaviyo_field_group">                        <input type="hidden" name="g" value="TULjq2">                        <input type="hidden" name="$fields" value="$consent">                        <input type="hidden" name="$list_fields" value="$consent">                        <input type="email" value="" name="email" id="

2981
Taylor Tarpley
Community Manager
1 year ago
M
Contributor I
modernmedievalpressContributor I
asked in Campaigns and Flows
Problem with browse abandonment emails not showing anything

From what my testing is showing is that the "viewed product" gets auto-triggered from my home page on the website, and it triggers again at a collection page. I click on a product and it does show up up on my "viewed product" inside of Klaviyo but the browse abandoned email seems to only pull up the first "product" I looked at (which was the homepage). I looked inside of Klaviyo and I see that the emails getting ready to go are blank on the inside. As you can see below, the "viewed product" that I actually did view a product would not get an email, but the first one with nothing in it would.. 

3011
In the Inbox
Partner - Platinum
1 year ago
S
Contributor I
SnowContributor I
asked in Lists, Segments, and Profiles
How to talk to customers with low AOV?

Hi everyone in Klaviyo community, I have a challenge that I can’t seem to figure out and some ideas would mean a lot. I have a lot of first-time byers with low AOV ($10 - $20) which I see as a great opportunity to follow up, but I can’t seem to find a way to communicate with them and have them come back. I have a lot of different products in different categories and not sure how to segment them or build a post purchase flow for them.My repeat customer rate is 9-10%.Thanks in advance,Snow

601
chloe.strange
Community Manager
1 year ago
Murray Finlayson
Contributor IV
Murray Finlayson
asked in SMS
SMS double opt-in

I’m having to create a Double opt-in process for SMS for a US client for the first time. Double opt-in is not an option in Australia.It may seem like a dumb question, but is the confirmation for SMS sent via SMS or email?

7201
chloe.strange
Community Manager
1 year ago
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