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Welcome Flow Trigger Not Working
I’ve set up up my welcome message, changed the double opt-it to single opt-in, and tried to run a test with an email account. I clicked the confirmation email when it arrived and received the message that I was subscribed, and can see my email address in the list for the newsletter subscribers on my Klaviyo page but after 28 minutes still have not received the welcome email. I have customers who signed up for the email as far back as December and it turns out they haven’t received their welcome emails with the discount code either! Help! How do I get this to work and send the welcome email to those customers who’ve not received it yet instead of resending it to all newsletter subscribers?TIA
Post purchase email with line items on what they ordered
I received an order update email from a company I ordered from, which looked almost like an order (or packing slip) in which they updated me on the shipping at every stage in the game. I liked that. They are using Shopify, so I guess it’s native to the program. I’m using WooCommerce, and there’s nothing similar.I do have a connection to Aftership which keeps updating the orders, and I pass that on as a message to the customer. But it’s a very bland message, and I’d like to keep reminding them what they ordered.In another post, I noticed how someone is using the Placed Order event and then filtering by a flow where AfterShip is out for delivery (or a similar) so I can know when to send the email.But how would I get the products ordered onto the email?Can anyone please help me how to create a flow for this? Thanks!Mendy
Klaviyo Embed Form Not working with GemPages
I am using GemPages. I had them check the integration with Klaviyo and it is correct so Klaviyo and Shopify are also connected correctly. However, when I enter the embed code in the Klaviyo GemPages element the embed form still will not show up. Am I missing something or is this an error occurring in Klaviyo? GemPages told me it is a Klaviyo issue and they cannot help since their side is setup correctly. Thanks!
FLOW CONDITIONAL SPLIT
Hi,I have created a Flow " Customer Thank You - New vs Returning. I inserted a conditional split that says" Has ordered product where tags contains "on-demand" once over all time.It means that he purchased a product that is currently holding this tag or that he has purchased a product that had/has this tag "on-demand"?
Integration with Bluepark, profiles and links
I’ve setup integration between the Bluepark ecommerce platform, it was a simple case of adding the API key for Klaviyo into my Bluepark account and the data started flowing. Great!I now have 1000+ profiles in my Klaviyo account, but a big fat 0 in any of my lists. Also, there doesn’t seem to be any “consent status” in any of the profiles. It seems that a profile has been created for anybody who entered their email as part of the checkout process.I have 2 questionsHow do I work out which of the customers are happy to accept email marketing? (this is a question in my Bluepark checkout, but I’m not sure where it shows in Klaviyo)How do I move these customers into my newsletter list automatically?Thanks!
Added to cart snippet not showing in metrics
Hello me again,Working on new account, but the metric “Add to Cart” has not appeared in Klaviyo.Here is the inspected element from my site:and here is the code in product.liquid in shopify:Does anyone know why the snippet is not showing up in klaviyo? thanks. Josh
People don't get add to my Newsletter list
Hey,everyone gets added to my Klaviyo Profiles List but for some reason not to my Newsletter list. I already tried to turn off the opt-in feature but it didn’t work. Does my shopify store need to be public to everyone in order to work? I’m currently in the testing phase.
How to segment with Shopify order tags?
I am trying to create a segment of users who have a specific tag on their order. I am using the shopify app “Order Tagger” to tag my orders, and I would like to create segments with these tags. See below my attempt at creating this list.When I create this sement, there is only one user in the list. I have hundred of users that have this specific tag. Here is is screen shot of a few of these users that have these tags.
Send a Email after period of time
I am trying to create a flow[automation], where I create a Trigger where after 2 days an NEW Email is sent members of a specific list.I know in the PAST Klaviyo only had the ability send emails based some event related to a website [i.e. landing page, product page etc].About 6 months ago I was told Klaviyo might add the ability to send a New email for time based trigger.Has this feature been added yet? Or is Klaviyo only designed to work with products like Shopify, Big Commerce or Wix?
Shopify Order Status Page
We use Shopify and it seems that we don’t have an order status page in general or are we wrong and there is one? There is an order status tag on Klaviyo but that leads to USPS Tracking number site. Which is not what I want. Is there a link to the online’s store branded order status which includes the order details and tracking number. I think it’s better for navigational purposes and leads to more brand experience. If anyone can help I would be grateful!
Issues with Sign up form and List
Hi Guys! I’m quite new to using klaviyo, I am having issues with the emails not showing up on a list even though that list is connected to the sign up form where we get the emails to opt-in into for the flow. So they show up on the sign up form but not on the list and they do not receive the flow. Does anyone know how to fix this?
Canva HTML export problem
Hello, I’m trying to export HTML template from Canva into Klaviyo (Email Template) I’m able to copy the code from Canva and paste it into Klaviyo along with the unsubscribe tag. I end up with a total of 17 lines and am able to see the preview with no problem. The problem comes in after I save, exit out, and try to preview again. I view the code in Klaviyo and it has 14 lines instead of 17.Can anyone help in this matter? I can (17)<html> <body> <p><div style="position: relative; width: 100%; height: 0; padding-top: 141.4286%; padding-bottom: 48px; box-shadow: 0 2px 8px 0 rgba(63,69,81,0.16); margin-top: 1.6em; margin-bottom: 0.9em; overflow: hidden; border-radius: 8px; will-change: transform;"> <iframe style="position: absolute; width: 100%; height: 100%; top: 0; left: 0; border: none; padding: 0;margin: 0;" src="https:/&#x2F;www.canva.com&#x2F;design&#x2F;DAETyVyeYM0&#x2F;view?embed"> </iframe></div><a href="https:&
$source not triggering flow even though set up as a trigger filter?
Hello, I have two sign up forms on my website which I want to trigger a particular welcome flow - one is a pop up and labels property as $source '10%coupon', one is a form at the bottom of the homepage and although I didn't set it to do this, I notice it is adding $source 'Subscribe Page' to profiles. So I have set the flow trigger to everyone on my list with the property either $source 10%coupon or $source Subscribe Page.This is working for the $source 10%coupon but not the $source Subscribe Page. When I look at 'Trigger Setup Preview' it says the profiles with $source Subscribe Page do not qualify, even though this is set up as a trigger filter. I have made sure it is inputted exactly as it is on profiles (e.g same capitalisation)Please can you help me with this? I've been going round in circles all evening! My website is www.bemindful-behappy.comMany thanks, Claire
Mailchimp integration & 30 day engaged segment
Hi there,I’ve just moved over to Klaviyo from Mailchimp. When I created my newsletter list, I just uploaded a CSV file of my existing subscribers, which just included their first name, surname and email address. I didn’t realise at the time that there was a Mailchimp integration option.I have since created my 30, 60 and 90 day engaged segments but all my contacts are in each segment - I assume because they’ve just been added in the last 15 days? So, to try and solve the problem, I then realised that there was a Mailchimp integration option and I’ve added that using the API from Mailchimp. But how do the contacts in my newsletter list get updated as nothing seems to have changed?I thought they might be automatically updated to show klaviyo when they last opened emails etc or is this not possible? I thought the 30, 60, 90 day engaged lists would now be updated and show different numbers? Can anyone help?I just want to make sure I’ve done everything correctly - or should I just delete the
Manual Mode and Email Variations
I have a really large email list, and I would like to test a very small segment on several email variations before sending to everyone. My idea is to put Klaviyo into manual mode, load up the flow, then send about 10% of the emails in Needs Review and measure the results. My question is when does Klaviyo evaluate the weights for the email variations? Is it when the group of emails are first loaded into Needs Review? Or does it evaluate the weights at the time of the emails are actually sent? I'm wondering that if I change the variation weights, will Klavio take that into account immediately. Thank you!
Post-Product Announcement Live Training: Benchmarks Best Practices
It was so great chatting with @Akil and @oliver.ren about best practices for using Benchmarks in Klaviyo. If you didn’t get a chance to watch the live training earlier today, feel free to check out the recording. In the session, we covered: Prioritizing Your Insights Using Benchmarks for: Campaigns Welcome Series Ecommerce Metrics For in-depth guidance on using benchmarks, check out the Guide to Benchmarks in Klaviyo in the Help Center. What was your favorite takeaway from today’s session?
I want to build a dashboard that reports on data for multiple flows. I built a dashboard that reports on ALL flows, but I want one that provides info only on a handful of specific flows. I see where you can use Group values and select “flow” but I don’t see a way to select specific flows. I also see the Filter values enables me to select “flow equal” but I can only enter one flow name, not multiple. Thanks!
My Sign Up from Pop up email does not send.
Hi, ive made a sign up from pop up email. And im sure i have put the right triggers and made sure to change it to the pop up from the news letter. And whenever someone subscribes they dont receive the discount code email nor the confirmation. Its been like this for a month. If someone can please help me.
Klaviyo only tracks me for "Viewed Product" and "Added to Cart" tracking
Hi! I am trying to set up a flow for the “Added to Cart Trigger”, but for some reason after installing the Viewed Product tracking and “added to cart” snippet, my feed is only showing me. What’s also weird is for the “active on site” feed, it’s also only tracking me and one other customer. Which I know is not accurate because we’ve had several orders in the past hour. I figured maybe it has something to do with cookies? Any help would be greatly appreciated.Thanks.
Adding Additional Optional Custom Fields
I’m creating a Birthday Flow, working on the best way to collect birth dates. We’re a pet brand, so collecting Pet Birthdays instead of human ones, via an embedded sign-up page. We’d like to provide a way for subscribers to click a button to add additional fields to collect information if they have more than one pet.Here’s a visual mock-up of the sort of thing I’m trying to accomplish: Anyone have suggestions for accomplishing this? Is there any way to do it through Klaviyo’s built-in sign-up page or only possible through custom html?
Birthday Collection - Best Practices?
I have a birthday flow set up, and sent out a manage preferences campaign to collect birthdays through a preferences page. Only problem is, Klaviyo doesn’t have a way to restrict what a subscriber can type into a box via a preferences page.There is no “date” box option, only text. I did give instructions above the box for how to format the date, but as we all know, some people don’t follow the instructions. Here’s a screenshot of the field:I did a test run for the manage preferences campaign and about 80% of people filled out the pet birthday correctly, with the right formatI know that you can do a sign-up form, or a custom preference page that’s hosted on your site where you could restrict what gets typed in the box, but that’s not ideal for us since we don't have a coder on staff. My question is: does anyone have a better way of collecting birthdates that doesn’t involve a custom html page?
Issue with coupons and intro email
So I set up a coupon with Justuno so someone who joins the email list gets a coupon in their first joining up email. That is fine.But what about when the joining up email is triggered when a customer buys a product? How do you make it so they don’t get a ‘default’ coupon?
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