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Hi! We are using Klaviyo Sign Up forms for our Shopify website newsletters. Now Shopify doesn’t capture those subscriptions, I can only see them in Klaviyo. Is there a way to feed Shopify with information from Klaviyo? I would like to have new subscribers visible on Shopify - Customers - Email Subscribers.Thank you for your help!
I would like to turn on onsite tracking, I used this link: https://help.klaviyo.com/hc/en-us/articles/4425956184731instead of the green response I get this in blue: You will be prompted to configure onsite tracking after connecting to your Shopify store. what can I do?
I am working with a brand for 3 months now, and we cannot fix deliverability.We have tried the following:Sending campaigns to only engaged people. Audience is about 100 and open rates are 40%+ Removed all flows except Welcome and Abandon Checkout Directing customers from the PopUp to open their email to receive their discount. Customers will still not follow through to open these emails. Tested Double Opt InEmails are still landing in spam on the Welcome and Flow emails. The list is not growing as we have double opt in and people aren’t approving it.Is there a case to just start again with a new sending domain as it seems this domain is lost on us? If so, what would be the process for this?Right now, we cannot generate enough revenue from customers to justify continuing charging this client and we are at loose ends as to what to do next.
I’ve been trying to embed a form on my Shopify website that I only want to appear in a specific page but when I follow the instructions Themes > Customize > Select the page > Add Custom Liquid > copy the embed code it appear on the page I want AND in every other Default page. Does anyone know how can I solve this? Can’t find anything in Klaviyo help :(Thanks in advance!
Can a customer place an order via SMS? Here’s what I’m thinking:I sell a replenishable product, and my goal is to make reordering as simple as possible.I’d like to send and SMS with product details and ask the customer to reply with “Yes” (or something similar) if they want to reorder. Is this possible?If not, what is the most frictionless way to capture reorders via sms?
Unfortunately there seems to be a huge bug in the woocommerce product feed. All products are imported, variable and childs, but the product variants are not assigned to its variable parent products.Therefore we cannot use the dynamic product block as it gives us the product name with the size, which is completely irrelevant to some users. Nobody wants to see a size in the name that doesn’t fit him. Please let us know how we can solve this.
What’s happening?What are these delays?What are these mistakes?I’ve been a fan of Klaviyo, but now I’m not.I’ve been struggling to get the attention of Klaviyo’s support representatives.It just takes too much time and effort. They just don’t give about you anymore.They don’t read what you write and don’t take additional steps to get into your issue. They take the route that’s the easiest - reply with macros. Most of the time, that macro is nowhere close to helping resolve the issue. I do believe now’s a hard time for Klavio’s support due to bad time management or some other reason X, but it’s been like this for months now. The second issue is - compliance. The time is of essence when it comes down to deliverability. On Monday, I’ve sent a request to Klaviyo’s compliance team to reset our email sending domain so we could add a new one, since we’re transitioning to our new brand name. There was no response for over 24 hours.OK.Tried to connect with support for over an hour just to recei
Does changing Shopify Product Title impact trigger splits, flow filters, and segments that are already built using the prior Shopify Product Title?
Since it’s not a new product, and only the product title (name) has changed in Shopify, will any of the triggers, filters, catalogues, and segments already built in Klaviyo need to be updated? Or will everything still work automatically because product id would be the same?
Hello,We recently had a customer reach out to let us know that they miss receiving our marketing emails. However, we can’t send them to her because we suppress anyone who has soft-bounced 4 or more times from our campaigns & flows. Is there a way to clear the soft bounce data from her profile? Or, do you recommend we delete her contact profile altogether and re-opt her into our list? Thanks for the help!
Hello, I would like to know if there is a way to send an instant email to the customer when he contacts us from the shopify contact form. To be clear, the customer asks us a question and immediately receives the email where we received the request and that within a few hours we will give him an answer. How can we do? Thank you.
I have tried everything from padding the block, indenting the text to changing the padding of the border and nothing is working. Does anyone know how I can make the words not appear so close to the edge of the screen? Regardless if there is a border there, the text appears this way.
A previous client has asked for us to remove ourselves from their management/as a partner registration on their accounts. They have already removed our access, so is there a way for us to remove ourselves from their partner registration now that we don’t have access anymore? Or is this something they will need to do?
I am using one of the email templates for my newsletter which have text blocks. On the text block you have the following options: Story Headline, Add a line or two on what the store is about and then it says Read More with the option to add hyperlinks etc. My question is if I wanted to write a story outside of the two lines is it possible to program the box to click on the read more and have the remaining parts of the store pop up in a separate screen or something?
Adding SMS Consent with Zapier troubleshooting - Failed to create a run python in Code by Zapier Your code had an error
I’ve followed the instructions on https://help.klaviyo.com/hc/en-us/articles/4407486310683-How-to-Send-Consent-to-Klaviyo-via-Zapier Everything goes fine until testing the action, I get:Failed to create a run python in Code by ZapierYour code had an error! Traceback (most recent call last): File "<string>", line 22, in the_function KeyError: 'phone_number'
Hi!I wanted to ask whether can we achieve this? I wanted to create an abandonment cart flow where it will trigger when a customer adds a product to a cart and does nothing after that. For an example, a customer add a t-shirt to his cart and exit the page. After a few hours, he will be receiving an email about the product in the cart and something like that. My klaviyo currently is integrated with woocommerce and I am not able to set “Added to cart” metric as the flow trigger. Is there any way around this or some other explanation about this?Thank you
I’m trying to clean some of our profiles out as we know there are so many dead profiles that have not bought something ever and haven’t opened an email either. But i can’t figure out the rules of the segment. What I’ve done so far (that doesn’t work)What someone has done (or not done)Has placed order zero times over all timeANDWhat someone has done (or not done)Has Opened Email zero times over all time Thing is, I don’t want to include possible new leads who have been added to Klaviyo recently but haven’t opened their email yet and haven’t bought anything. I want to exclude people who haven’t bought or opened in the last 4 months or so. Can this be done? If so, can someone help me with the rules?
Hello Everyone,I know this question has been raised a lot of times, but I can’t figure it out. I am currently using the Loft Theme 2.1.0.Currently, the add to cart trigger (Metric) is not working. I’ve posted all the Code in the main-product.liquid (Sections) because the LOFT theme does not have a product.liquid. and i was instructed the the theme developer to do so. Here are the screenshots of what I did. Any assistance would be much appreciated! Thank you!Add To Cart Button Class Code (According to Inspect)Main-Product.Liquid
Hi all,Strange thing happening here. We have sign up forms running across our site for a promotion we’re currently running. For some reason, the sign up forms are appearing in embedded forms on the page. These embedded forms are from Paperform, not Klaviyo, and the page on which it appears is excluded from the sign up form pop up.Anyone have any idea what’s happening?Any help is appreciated.Best,Reuben
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