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10814 Topics
ajohns
Problem Solver I
ajohnsProblem Solver I
asked in Email Templates and Coupons
Backup for custom font not displaying in Outiook 2010, 2016

Hi there,I know that custom fonts don’t work in all email environments. Most email environments are displaying a backup font (custom font is Acumin Pro Condensed, backup should be Helvetica, Arial or a generic sans-serif). In Outlook 2010 and 2016 it’s displaying as Times New Roman. Is there a way to make the backup display correctly in those versions of Outlook? If it can’t display Acumin I’d like it to display Arial/Helvetica. Is this possible in the new drag & drop template?Thanks!

892
ajohns
Problem Solver I
2 years ago
M
Contributor III
MZeebContributor III
asked in Lists, Segments, and Profiles
Multiple Values for One Custom Properties

I recently collected data on a group of consumers. I have the data in an excel CSV. Two of the questions results in multiple answers (ie. favorite brands and favorite activities). Ideally I could create a custom property for “Brands” and “Activities” and they could have multiple values populated for each in their profile. I’m not seeing this as an option when uploading my contact data into Klaviyo.Any solutions to allow for multiple values in one custom property?

10731
alex.hong
2 years ago
F
Contributor I
FleurContributor I
asked in Lists, Segments, and Profiles
Subscribe customer in specific segment to a list via flow

Hi, I have a shopify markets account with multiple shops (URLs) under it. When someone checksout, they are automatically added to email marketing (unless they uncheck this themselves). Now I would like to add these customers to the general newsletter list (divided by country). As these are multiple lists, I cannot link this to one particular list via intergrations. I have already created segments so that everyone who accepts marketing is divided by country. Now I would like to create a flow where I indicate that when a customer accepts email marketing via the checkout, they are added to the general email list. Unfortunately, I cannot find this option when setting up a flow. Is there another way to automatically add these customers to the general list?  Thank you in advance!

3781
alex.hong
2 years ago
V
Contributor I
vgoodsContributor I
asked in Lists, Segments, and Profiles
Popup Form Not Triggering Welcome Automation

Hello, my newsletter popup form is not triggering the linked Welcome series automation. I checked and double-opt in is turned off and the automation is connected to the newsletter list. Trying to solve this issue asap as it is live and we offer a discount for subscribing. Any ideas? Thanks

1354
alex.hong
2 years ago
B
Contributor I
BobKeenContributor I
asked in Campaigns and Flows
Dynamic IMAGE load for cart abandoned flow is gone

For some reason, the IMAGE of the product in my cart, is not displaying in the email … The link to thhe side of the product is, but the image not. Anyone ale to assist? My store is still password protected but I would imagine this should not affect it?    

1832
Akers Digital
Partner - Silver
2 years ago
A
Contributor III
AlipearlContributor III
asked in Accounts and Settings
Account Disable

The Klaviyo account is disabled before we do anything, which makes us inexplicable.Why account is disabled after we paid???We have sent many emails to customer support, Nothing helps from the current situation. We also called the number on your website and chat online for help， ALSO they did not help either.We don’t want to pay to a company that can’t even be bothered to help it’s customers.If our Klaviyo account cannot become active within one business day, can you help return the money to us?Looking forward to your reply.

271
David To
Klaviyo Employee
2 years ago
K
Contributor I
KavrenaContributor I
asked in Campaigns and Flows
Is support email down?

I am attempting to contact support as I have accidentally erased a welcome series flow. I am recieving a message that says request can not be submitted and to try again later. After waiting and several attempts I am still recieving the same message. Can someone please tell me if support is down or if I am doing something wrong? Thank you in advance.

372
Brian Turcotte
2 years ago
H
Contributor I
hungContributor I
asked in Lists, Segments, and Profiles
Webhook unsubscribe email from klaviyo to magento 2

Hi everyoneI want to create a webhook to unsubscribe the email from klaviyo. This webhook will call  api to magento2 with parram is the mail has unsubscribed. And then the email will update in magento with status : unsubscribe like klaviyo.So please help. Thanks.

3661
Brian Turcotte
2 years ago
S
Contributor I
Sebbe888Contributor I
asked in Integrations and Reviews
Klaviyo Support chat technical issues

Hi,Your chat is having major techincal issues. Like right now, we have pushed “Get in Touch with Support” and the loading dots are just blinking for minutes without anything happens.When we reload the page and start over we get “Please keep this chat open until an agent joins and ensure that your device's sound is not muted. You will receive a sound notification once a Product Expert is available to chat with you. You will receive a copy of the chat transcript by email as soon as the chat ends.”. We wait like 5-10 minutes and nothing happens. And when we write something in the chat it says the same time as when we started the chat even that we have waited like 10 minutes. Just fix this please it’s not the first time it happens. And yes, we have tried it on 6 computers at the office, removed the cache/cookies and such. We have even chated with another service during the time.And yes, we are rrying to reach you during Weekdays 9 am to 5 pm EDT.Best,Sebastian

601
David To
Klaviyo Employee
2 years ago
B
Contributor IV
blissyContributor IV
asked in Email Templates and Coupons
Can't put a period next to a Custom Property?

In my template I have something like this: texthere blabla {{ person|lookup:'amount'|default:'' }}. So it should come out like: texthere blabla $126.Instead it comes out like: texthere blabla $126 . It puts a space between the custom property and the period while this space is unwanted by me nor put by me when I’m editing the template.

433
David To
Klaviyo Employee
2 years ago
B
Contributor IV
blissyContributor IV
asked in Email Templates and Coupons
How can I preview a Template with a Custom Property?

Profiles have a custom property and the template uses it. How can I make sure it’s being used correctly before releasing the template into production?

2585
Bobi N.
Partner - Platinum
2 years ago
S
Contributor I
StevensCopyContributor I
asked in Campaigns and Flows
Email in flow is not sending after the trigger

I’ve created a flow that asks for a rating out of 5 stars. I set it up so when someone clicks the 5 stars they’re added to a “5 Star Rating Subscription” segment.  I then created a separate flow for when people are added to this segment. My problem is, the email in this flow is not sending out after someone joins the segment from clicking the 5 stars in the other flow. Any ideas why?   

3743
Bobi N.
Partner - Platinum
2 years ago
stephen.trumble
Community Manager
stephen.trumbleCommunity Manager
published in Integrations and Reviews
NEW Google Ads integrationNews

The new Google Ads integration with Klaviyo enables brands to create one to one syncs between lists and segments in Klaviyo and their Google audiences. Once  Klaviyo lists or segments are populated in Google Ads, the profiles can be targeted with specific ads, used as an input for a “similar audience”, or used as an exclusionary group for future ads to avoid advertising to specific groups, like recent customers. Hello Klaviyo Community! With ~29% of the digital advertising market share in the United States, Google Ads are a fundamental component of many brands’ marketing strategies. Because advertising platforms (Facebook, Google) can be disjointed from a brand’s owned data, it is difficult for brands to know they are targeting the right people with the right advertising message. Previously, brands using Klaviyo were limited to syncing segments and lists with Meta/Facebook. With the release of the Google Ads integration, brands using Klaviyo now have the same control over what segments

16186
Akers Digital
Partner - Silver
2 years ago
T
Contributor I
Tracy the glove galContributor I
asked in Campaigns and Flows
Vip Personal shopper campaign

Hi.  I have been working with the cyber Month Content calendar.  On there it talks about creating and sending a VIP personal shopper campaign.  I have searched the website and am not sure what this is exactly and if there is a flow or special want to off them suggestions etc based on their shopping habits.  Can anyone give me advice or direct me to articles or videos to learn more about this? Thanks so much.   

621
chelsgrove
Partner - Gold
2 years ago
Healing The Hyperbaric Way
Contributor I
Healing The Hyperbaric WayContributor I
asked in Sign-up Forms
when I create a signup form, how can I send them a guide?

when I create a signup form, how can I send them a guide I created? 

521
Taylor Tarpley
Community Manager
2 years ago
S
Contributor IV
sarah.gContributor IV
asked in Campaigns and Flows
Facebook Lead Gen Flows

Is there a way to make sure that after someone goes through a lead gen segment they will automatically be added to the main email list? Is it a trigger to add to the end of email flows or will they automatically end up there?

1211
alex.hong
2 years ago
M
Contributor III
MZeebContributor III
asked in Sign-up Forms
Hyperlinks formatting incorrectly on embedded sign up form

Hello - I am having trouble getting the hyperlinks to my privacy policy & terms and use on my embed sign up form to format properly. They look like they should in the form editor on Klaviyo, but when published to my site they default to a larger font than the rest of the sentence (the hyperlinked words only). This is happening in both the desktop and mobile view. I currently have the agree to terms statement in its own text box below my form submit button as an 8pt font, look like when published to my site the hyperlinked words are 16pt font with the rest of the words at the 8pt they they supposed to be. Any help on getting them to format in the same way as the rest of the text in that text box would be appreciated! 

1141
Brian Turcotte
2 years ago
J
Contributor III
j.kmfContributor III
asked in Email Templates and Coupons
Adding coupon that has percentage off and free shipping

Hi everyone, I’m setting up newsletters for the upcoming holidays. How do you add a coupon name with a percentage off, free shipping for orders with a minimum purchase, a discounted amount for a minimum purchase, and a freebie for a minimum purchase? All discount types in one coupon name. Thank you

2991
alex.hong
2 years ago
N
Contributor I
NerijuszContributor I
asked in Lists, Segments, and Profiles
Retrieve suppresed profiles

Hello,Thanks to the new API I can easily get and filter all profiles, but there is no information in response if a profile is suppressed. Is there any way to get suppressed profiles or check this?

421
alex.hong
2 years ago
J
Contributor I
jmj919Contributor I
asked in Analytics and Deliverability
Export individual level data for email campaigns

I am looking to export the indiviudal or line level data for each of our email campaigns. For example - i would like to know how each indivudal receipeint engaged with the email the received. I have only been able to find aggregate level data at the campagin level - this is not what i want.  

3402
Omar
Partner - Platinum
2 years ago
A
Contributor I
aman_adscellentContributor I
asked in Analytics and Deliverability
How to decide what CPL is acceptable?

Hi Guys, I’ve started capturing leads from paid ads from one of my client’s store in apparel niche. Currently the CPL is $2.7, which frankly seems a bit high to me, but I’m not sure if I’m right. The account has a $/recipient of $0.05, not sure if it’s useful but the $/recipient of welcome flow is around $4-6 Please advise how do we look at the cost. Thanks,Aman. 

682
Omar
Partner - Platinum
2 years ago
A
Contributor III
AlipearlContributor III
asked in Accounts and Settings
Our Klaviyo Account Disable, No one help us, Urgent

We have replied the email from Klaviyo, But our account still Disabled, please help us ASAP!!!

471
David To
Klaviyo Employee
2 years ago
wei.he
Klaviyo Employee
wei.heKlaviyo Employee
published in Analytics and Deliverability
I have a very old list that I have not sent to in a while. How can I start sending to it again?F.A.Q.

Before sending to an old list, ask yourself Why?. What is the goal of sending to this list again and why are you doing it now? Oftentimes, emails that have not engaged for over a year are considered unengaged/invalid, and sending to them can put your deliverability at risk. If you decide that it is in your business’s best interest to send to these contacts again, here are some tips to help you get the most out of this list:  Start slow. As these contacts are old and have not engaged with your brand in quite a while, there is no rush to contact them all at the same time. Break your list down into smaller lists and gradually send to them over time. Don’t put them back into your regularly scheduled campaign sends where you send to those who are already engaged with your brand. This old list of contacts has not heard from you in quite some time and might’ve forgotten about your brand. The content you send to this old list should re-introduce your brand and try to grab the subscribers att

5082
Omar
Partner - Platinum
2 years ago
B
Contributor I
BrandonSmithContributor I
posted in Lists, Segments, and Profiles
Using Klaviyo with a custom shop

I work for a jewelry company that sells both online and through sales representatives. Our website is custom built and doesn’t use Shopify or other online sales platforms. I have been using Klaviyo for almost 2 years and it feels like I am still in over my head and having to manually setup, clean and cultivate my customers. Does anyone have any tips or advice for those of us using Klaviyo and not using e-commerce platforms to sell?

552
Omar
Partner - Platinum
2 years ago
N
Contributor IV
Nick_rackattackContributor IV
asked in Lists, Segments, and Profiles
I need to apply a tag to a group of customers

I have a segment of customers that I want to add a tag to. I have gone and applied the tag to the segment of customers, but the tag is not actually applied to each customer profile in the segment, just the segment itself.The reason for doing this is that I want to combine 5 different segments into one list but I want to tag each customer before they are joined so I can keep track of where they are from. What is the best way to do this? Thanks

5872
Omar
Partner - Platinum
2 years ago
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