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10208 Topics
T
Contributor I
twiggpuzzlesContributor I
asked in Sign-up Forms
Sign up forms and reporting

Hi there, I have 2 ways that my customers can sign up, one through a sign up form and one through a fly in pop up. How can I pull the correct report to see from which form that the customer signed up from? As they all enter the leads list, so how can i segment the clients to see where they came from?

2
alex.hong
2 years ago
N
Contributor I
NamitaSPContributor I
asked in Sign-up Forms
Trying to create a sign-up form step for collecting addresses

I am trying to create a sign-up form to send free samples to customer.1st step - Name and Email ID2nd step - AddressSuccess - Thank you.My issue is in 2nd step, where address field is not taking as many characters, so the addresses are coming incomplete. Also I want Address 1, Address 2, City, PIN code lines but they are not coming through at all. The fields cannot be resized or moved, in other words I cant change the layout of the form. I have chosen text input block for these. Pls help!!www.spiritecohealth.com.au - if you want to check the website (I have withdrawn the form for the time being) Update: I have done something and looks like it is working. Fingers crossed!

3
alex.hong
2 years ago
P
Contributor I
priyapContributor I
asked in Analytics and Deliverability
Zero revenue from flows since Feb 1st

Hi all,I have been running flows and campaigns using klaviyo since the past 2 years. However since Feb 1st, I am noticing that there is zero revenue from the flows which seems very strange since welcome flows has always been the best in terms of revenue for me. But even that is zero. I have 9 flows which are live. There is no sudden hike in the campaign revenues either so that rules out the possibility that attribution went to the campaigns instead of the flows.I checked the flows and they are working fine. Delivery, opens and clicks are happening. How do I sort this out? Any suggestions? 

1
David To
Klaviyo Employee
2 years ago
A
Contributor I
Alexander413Contributor I
asked in Campaigns and Flows
Naming Conventions for DEEPLY Personalized Email Flow

We have a flow that’s triggered when someone completes a 40 question quiz on our website. It is deeply personalized by gender, age, symptoms (we’re in health & wellness). So there are many variations of the same email but personalized depending on their quiz answers. It’s effective but confusing on the backend. Does anyone have suggestions for keeping this organized? Specifically - is there a way to name the emails (not the titles) that makes sense that will help us track? Thanks so much!!!

1
Dov
2 years ago
T
Contributor I
thoytContributor I
asked in Campaigns and Flows
Back in Stock Flow does not populate the Product

 I am setting up a back in stock flow for my BigCommerce website. I added the script and it has collected emails. Below are the 2 issues I am having with the back in stock flow and script.The “notify me when available” button appears on one product that is out of stock but not another that is similar. Everything on the back end is the exact same for these two products, yet the green one does not show the “notify me when available” button. Below is my script code (without account information). <script src="https://a.klaviyo.com/media/js/onsite/onsite.js"></script> <script>      var klaviyo = klaviyo || [];           klaviyo.init({              account: '',           list: '',           platform: 'bigcommerce'      });        klaviyo.enable("backinstock",{          trigger: {             product_page_text: "Notify Me When Available",            product_page_class: "button",             product_page_text_align: "center",            product_page_margin: "0px",           

1
T
Contributor I
2 years ago
friendsupstudio
Contributor II
friendsupstudioContributor II
asked in Lists, Segments, and Profiles
How do I put existing clients into a new list/segment?

Hello Everyone,I have a question that seems to not be answered yet. lolI make some sales on my Shopify store manually. The clients call me and say what they want. I generate an invoice and send to them to pay. In this process, I’m the one that is putting their information on the system. I add their email and address as they asked. I started to notice that none of these contacts are going to a segment or list. Automatically they do not receive any flows or campaigns. How can I add/move them to an existing list?In a normal contact I see Metrics>List&Segments>Contract>Channels>InformationOn those contacts I see Metrics>Contact>Channels>Information It is missing the list and segments.Another this is, for clients that I want to separate by gender and by sales status, ie. wholesale, making a list would work better right?!  Thank you and have a blessed day,Marcella

4
friendsupstudio
Contributor II
2 years ago
M
Active Contributor II
MichaelActive Contributor II
asked in Analytics and Deliverability
Running a pre vs new customer revenue report

Hi!We’re trying to run a report seeing the total revenue for email from the last 30-60 days.I’ve run it as below, but can’t figure out how to filter by customer new vs returning.Is it a matter of creating a segment with a customer property to have that filter option?Thanks!  

6
M
Active Contributor II
2 years ago
L
Contributor I
l.hardmanContributor I
asked in Campaigns and Flows
Excluding customers from flows if they are already in another flow

Hello,  I’m currently in the process of setting up a replenishment program for a number of different products. We want these emails to be personalised based on the different products replenishment times and therefore have decided not to take the dynamic approach. This being so, I wonder is there is a filter to add into the flow where it excludes the customer if they are already in another flow so that they don’t receive multiple flow emails in one day but still receive any campaigns sent out on that day?    Thanks, Laura

1
David To
Klaviyo Employee
2 years ago
D
Problem Solver I
Daniel F13Problem Solver I
asked in Campaigns and Flows
Conditional Split - emails not delivering to 50% random split

Hi All!Wondering if anyone might be able to help with this...My conditional split set to send to a random 50% sample doesn’t seem to be sending to them. I set up this split up and set it to live a while ago (several weeks?) and it still doesn’t seem to  be sending to anyone on this side. Any ideas would be greatly appreciated! TIA,Daniel 

5
stephen.trumble
Community Manager
2 years ago
D
Problem Solver I
Daniel F13Problem Solver I
asked in Campaigns and Flows
Segmenting by region not delivering

HI All,We just discovered that a part of a post-purchase flow, where we segmented out customers by region, has not been delivering at all on that side…Below are screenshots of the flow canvas and the filter to segment out certain states.  Was wondering if off the top of anyone’s head here in the community they might be able to spot something I’m doing wrong… Someone suggested that it’s because Klaviyo does not save the Region when an order is placed….SMH trying to figure this one out.. Thanks in advance, Daniel  

4
D
Problem Solver I
2 years ago
K
Contributor I
karentiamson21Contributor I
asked in SMS
How to verify phone numbers for SMS

Hi Klaviyo community, I'm handling HelloHazel Klaviyo account now and we want to know if there's any way to verify phone numbers for SMS. Thankyou

3
alex.hong
2 years ago
A
Contributor I
AftabContributor I
asked in Campaigns and Flows
Abandoned Cart Flow

My abandoned cart flow working well in January but it is not working in Feb . According to you what may be the issues?

4
stephen.trumble
Community Manager
2 years ago
R
Contributor I
RikaContributor I
asked in Lists, Segments, and Profiles
How to import birthday contact list to existing klaviyo profile

Hi Everyone, Need some help please, been trying to search but couldn't find the right answer. Can anyone give guidance on how to do it: I wanted to update contact lists that are already in Klaviyo with their birthday. Can anyone advise on how to import this contact to the profile? I already create the CVS file for this that include: email address - first name - last name - birthday (MM/DD) We just want to update the contact that already in Klaviyo, how to make sure not to import any new contact in there? (we are taking the data from our MailChimp, some contact is not in the Klaviyo) Thank you so much in advance

2
David To
Klaviyo Employee
2 years ago
R
Contributor I
rvmc2022Contributor I
asked in Campaigns and Flows
Pausing and resuming entire flow

Hello! We’ve got fulfilment issues and are looking to ‘pause’ our flows as they are promotional emails.The flow contains 7 emails across 100 days. Ideally we’d like to ‘freeze’ the activity so that if someone is queued up to receive email 2 they, they stay there and don’t flow through, and once we’re ready to put the flow back live, we can manually send out emails to queued people (without them being queued up for multiple emails) and resume the activity from where it was. I’m aware that emails can be put on ‘draft’ but I believe that doesn’t prevent people from ‘flowing through the flow’ so someone might end up being queued up for multiple emails (depending on how long it’s paused for).  Has anyone got any idea of how best to approach this? 

1
In the Inbox
Partner - Platinum
2 years ago
A
Contributor I
AftabContributor I
asked in Campaigns and Flows
How to see how many profile trigger in flow?

Hlo, How can I check how many profile triggered particular flow.

1
Bobi N.
Partner - Platinum
2 years ago
J
Contributor I
jhilldesignContributor I
asked in Campaigns and Flows
Price Drop Flow?

Hello, any idea if there is a way to do a flow alerting the customer to a drop in price for something they have browsed or put added to their cart in the past? Working with Shopify.

4
Taylor Tarpley
Community Manager
2 years ago
S
Contributor I
SaraContributor I
asked in Lists, Segments, and Profiles
How Do And + Or Connectors Work in Segments?

HiI’m struggling with ANDs and ORs in segments and am reading this Klaviyo Guide. Could someone explain this section of the OR side. I believe the last two sentences contradict each other - I can’t get my head around it!   

3
Taylor Tarpley
Community Manager
2 years ago
F
Problem Solver I
FannyProblem Solver I
asked in Campaigns and Flows
Can't send my campaign 'Possible Email Content Issues'

HiI’Ve send several campaign without problems.But this time I’ve tried to send one and when I review my content I have a yelow tag to:Possible Email Content Issues1 item in your email is blank or has placeholder content. Please review your email before continuing.I’ve tried to check what is the problem, what is missing, I don’t see anything… Any ideas?Thank you

13
alex.hong
2 years ago
N
Contributor I
navnitContributor I
asked in Lists, Segments, and Profiles
How to send welcome email using php API.

Hello Team,We have already installed klaviyo/magento2-extension. Subscription is working fine. Now we want to send welcome email with dynamically coupon code once user subscribe from Magento. So how can we send welcome email using php Api.Thank You!   

1
stephen.trumble
Community Manager
2 years ago
L
Contributor IV
Leo Pure ElectricContributor IV
asked in Campaigns and Flows
Enabling store staff to communicate with local customers

Hi I was wondering if anyone has managed to enable their colleagues in store to communicate with local customers, either in a 1-to-many way (advertising special offer / events for example) or in a 1-2-1 way (private shopping follow-up for VIPs)?Either using Klaviyo directly or integrating another platform/app to Klaviyo to manage data capture and management (permissions) in one place. ThanksLeo 

3
alex.hong
2 years ago
A
Contributor I
abipkContributor I
asked in Sign-up Forms
Product registration via sign up form

Hi community   wondering if anyone’s ever done anything similar. We sell d2c as well as through some wholesalers. For our customers that purchase direct from us, we have a great service program that they enter into that after a certain amount of time after purchase, Klaviyo emails them info about our repairs and other things. We’d love to offer something similar for wholesale customers.An obvious solution was a dedicated embedded sign up form where customers would follow a QR code included with their purchase to this sign up form, where we’d then enter them into a flow. However, we’re stuck on the scenario where a customer purchases subsequent items and follows the code to the form again - we don’t want them to leave their current flow (if they’re still in it - the flow can be 2-3 years in length as they’re not throwaway items and we promote in-house repairs), but we want their new item to receive the same. The only thing I can think of is if they re-entered the flow by adding a + to t

3
alex.hong
2 years ago
N
Contributor I
Nicolas DallmerContributor I
asked in Accounts and Settings
Big problem with Klaviyo

Hello, for several months I have been billed on an account that I no longer have access to.The only way to cancel the billing is to create a ticket from the associated account but I can't even log in anymore since the email address associated with this account is deactivated.I've tried to contact Klaviyo everywhere but they either don't answer me or refer me to an FAQ.Can you help me solve my problem?DALLMER Nicolas

1
David To
Klaviyo Employee
2 years ago
J
Problem Solver II
jmacmanProblem Solver II
asked in Analytics and Deliverability
Is it Possible to Restore Deleted API Metrics?

I had some Metrics from Segment that I deleted. I changed Segment Write keys and accounts and I want to restore back those metrics that I deleted. How do I do that?

1
Taylor Tarpley
Community Manager
2 years ago
T
Contributor I
Tascha.imitContributor I
asked in Campaigns and Flows
Conditional trigger split by fulfilment status

Hi all,  I would like to include an conditional trigger split of the fulfillment status (we using shopify) in my already existing customer thank you flow. So if the fulfilment is completed customers get the planned mails of the flow and if not they will get an information about the delay. Following adding another trigger of the fulfillment status in the flow a few days later and if the order is fulfilled they get the planned mails of the flow.  Can someone help me in this case? Thanks so much in advance! Natascha 

1
stephen.trumble
Community Manager
2 years ago
Hossam
Problem Solver I
HossamProblem Solver I
asked in Campaigns and Flows
Using MyStore.com in Flow instead of mystore.myshopofy.com

Hello, My problem is that {{ event.extra.responsive_checkout_url }} returns mystore.myshopify.com as oppose to mystore.com. I asked support and they said I should change that from Integrations → Shopify → Store URL However, that was misleading advice as the Store URL must follow the pattern mystore.myshopify.com I am not sure how to fix this. I obviously don’t want to send my potential customers to another URL than my store’s. Thanks in advance

7
Hossam
Problem Solver I
2 years ago

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