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10816 Topics
H
HM1965New Member
asked in Sign-up Forms
HELP! USA spam emails signing up to my database

Hi, I am hoping someone can help, I have noticed an influx in spam emails signing up to my database which has inflated my profiles in Klaviyo, they are all based in the USA and the emails are just numbers and letters @gmail.com.  Due to the sign ups, it’s meant my account now needs an an upgrade in order for me to contact support live chat/email.  I have heard other people are experiencing this, are Klaviyo addressing this or can someone support here?  Much appreciated, Holly

271
A
Problem Solver IV
3 months ago
Ammzish
Contributor I
AmmzishContributor I
asked in Sign-up Forms
Multi-Step Form: Show SMS Signup if Email is Skipped

Hi Klaviyo Community,I recently set up a multi-step form to collect both email addresses and SMS subscribers. Here’s what I’m trying to achieve:In Step 1, we ask for an email address and offer a small discount for subscribing via email. In Step 2, we collect SMS subscribers by offering a larger discount.My question is: Is there a way to show the SMS signup form step if a customer decides to close the email step form?The idea is to allow customers who don’t want to provide their email to still subscribe via SMS and take advantage of the bigger discount. Any tips or guidance on how to achieve this within Klaviyo's form builder would be much appreciated!Thanks in advance for your help! 😊

341
A
Problem Solver IV
3 months ago
R
Contributor I
RickContributor I
asked in Campaigns and Flows
Customer signs up for email but profile says "never subscribed" and Flow emails won't send

I’m at my wits end! I hope someone can help me.I am using Klaviyo for my new Shopify store. My Shopfiy page has a standard email signup form at the bottom. When someone enters their email address and replies to the opt-in email, their profile shows up in Klaviyo. But their Klaviyo profile says “Never subscribed” and my welcome Flow emails won’t send.I also have an abandoned cart Flow and that one works fine.Thank you in advance for your help!

882
R
Contributor I
3 months ago
M
Contributor I
MarvyContributor I
asked in Campaigns and Flows
Email Flow

Hii,I’m trying to create a flow that will send out an email to my list every month but people who click on the email won’t recieve another one the next month, is there a way to go about this and also do it in such a way that it’ll be continous, something like contact repeating journey?

172
Bobi N.
Partner - Platinum
3 months ago
T
Contributor I
Talia0302Contributor I
asked in Campaigns and Flows
Setting Up Dynamic Delivery Flows for Fresh Products Based on Region and Order Date

Hi Klaviyo support,I’m working on setting up a delivery update flow for an ecommerce store, which delivers fresh dog food across different regions in Australia. We’ve already distinguished between frozen and fresh products in separate flows, as these product categories use different courier lines and have different delivery requirements.For this specific flow, I’m focusing on fresh products, which need to be delivered within specific timeslots depending on the customer’s location. The general rule we follow is that if customers order before Sunday midnight, they receive their product in one of the designated timeslots that same week. However, if they order between Monday and Thursday, the earliest delivery would be in the following week’s timeslots.Delivery Timeslots for Fresh Products:VIC – Friday pm, Sat am & pm, Sunday am & pm, Monday am & pm QLD – Friday pm, Sat am & pm, Sunday am & pm, Monday am & pm ACT – Friday pm, Sat am & pm, Sunday am & pm, Mon

482
T
Contributor I
3 months ago
O
Problem Solver I
obviyoProblem Solver I
asked in SMS
How do I add an image to sms campaign through via the API?

Is there a way to add an image to an sms campaign through the api? I found a media_url field in the return data for the campaign-messages endpoint but when I try to set a value for that to update or create it doesn’t seem to work.  

617
O
Problem Solver I
3 months ago
M
MichaelHNew Member
asked in Lists, Segments, and Profiles
Regrouping subscribers

Hi,when we first joined Klav we uploaded 10.000 profiles.Over time we have grouped and reorganised these.I want to now delete my lists and reupload the same people but in different groupings.My question is will Klav then charge me for 20000 profiles/how can I reorganise my subscribers, without doubling my subscription cost?

291
kaila.lawrence
Community Manager
3 months ago
V
Contributor I
VickyLMContributor I
asked in Lists, Segments, and Profiles
uploading more than one email address for contact

Is it possible to import more than one email address when uploading contacts 😁

351
kaila.lawrence
Community Manager
3 months ago
I
Contributor I
IMOUMContributor I
asked in Accounts and Settings
How many times can I cancel subscriptions within a year?

 Hey guys, I have an additional question regarding the cancellation of subscriptions. If I subscribe for a year but decide to cancel midway, how many times can I cancel within a year?I appreciate your assistance.

231
Taylor Tarpley
Community Manager
3 months ago
L
Contributor I
Legedary CanineContributor I
asked in Lists, Segments, and Profiles
Active Profile: What Exactly Are These

I have questions about Klaviyo's Active Profiles for my Woocommerce integration. 1. Is an Active Profile just someone who visits my site and Klaviyo starts tracking?2. Is it someone who receives an Abandon Cart or Browse Abandonment email or something else?3. Or exactly what is it? In plan I noticed that I am over my Active Profile limit (2,758 of 2,500 active profiles). 4. What happens when I exceed my plan limit?- Will new or old Active Profile not be emailed?- If I am within my email count limits will all Active Profiles be emailed?- How exactly does Klaviyo determine which Active Profiles to email or not email? 5. What are the advantages of Suppressing Active Profiles instead of deleting them? Is it just historical value?

4763
s0lid
Active Contributor III
3 months ago
C
Problem Solver I
CC_RWWProblem Solver I
asked in Email Templates and Coupons
"Block Type "Button" has content that does not satisfy the precheck" Error Message

Hi! When starting a new email blast based off an existing one, I’m getting this error message about my eblasts’ buttons. Everything still appears to work once I click in to edit the content - anything I should be doing different? Thanks!

14644
chloe.strange
Community Manager
3 months ago
J
Contributor I
John ElaContributor I
asked in Lists, Segments, and Profiles
Add property to all subscribers

I’m trying to add 2 new properties to all existing subscribers in my list. I can’t figure out how do do this without exporting the list, editing the file, and then re-importing the list as a csv. Doing this seems to lose a whole lot of data in the process. [see screenshot] What’s a good way to do this?  

302
J
Contributor I
3 months ago
WildMustardNZ
Partner - Silver
WildMustardNZPartner - Silver
asked in Integrations and Reviews
Typeform Quiz Results

Hi,I’m looking for guidance on the simplest way to gather Typeform Quiz Results which can then be used as Flow Triggers in Klaviyo please.I’ve read previous community threads but how to achieve this is unclear.I have Typeform and Klaviyo integrated and syncing correctly.What I am trying to achieve is flows based on Quiz results eg: “Which animal are you?”Then filter Pandas, Quokkas, Sausage Dogs into relevant segments which will trigger flows.Do I need a third party tool to achieve this, or is there a workaround please?NB: I am a Klaviyo Partner, looking to achieve this on behalf of a client. TY

1274
Maybe
Contributor I
3 months ago
sachin16
Active Contributor IV
sachin16Active Contributor IV
posted in Campaigns and Flows
SEO CAMPAIGN

What is SEO Campaign? And how it's work in email marketing?

1525
D
Contributor I
3 months ago
P
PaulaBNew Member
posted in Integrations and Reviews
Issues with Google Shopping feed and Reviews

I'm trying to sync the Google Shopping feed with the reviews, but I'm experiencing issues because the shopping feed link provided by Klaviyo has empty fields for the product ID and brand, as shown below:<product><product_ids><brands><brand/></brands></product_ids>Anyone with the same issue, who knows how to fix it?

330
P
3 months ago
R
Contributor I
RhyderContributor I
asked in Sign-up Forms
Contact Form Submission Error: “An error occured when submitting. Please try again later.”

Hi,I have integrated Klaviyo with my Shopify and Gempages site, and I have a form now successfully showing up on one of my pages.However, when I go to submit the form I get the following error:“An error occured when submitting. Please try again later.”I have gone through the help page and double checked that the button is a “submit” button and that the list it is submitting to exists.​​​​​​​Any help would be much appreciated. 

522416
ChunkySteveo
Contributor I
3 months ago
J
Contributor I
JangiContributor I
asked in Campaigns and Flows
My old flows are triggering, but not my new ones

My new flows arent triggering!!! Can anybody help

361
annasophiefc
Partner - Platinum
3 months ago
K
Contributor I
karenachiContributor I
asked in Integrations and Reviews
WhatsApp Integration

Hello, I would like to ask someone if WhatsApp Integration is available in Klaviyo and if yes, I want to make sure if the messages coming from a Meta Ad will show into the CRM?

31783
Y
Contributor I
3 months ago
O
Contributor I
omaContributor I
asked in Lists, Segments, and Profiles
Sign up form list defaulting to a different list

I created my sign up form on my shopify website. Created a list to collect the emails. However the emails are defaulting to a different list (potential purchasers) thereby preventing new subscribers from receiving the welcome message and the welcome discount. Please how do i rectify?

3122
T
Contributor I
3 months ago
G
gradyrjNew Member
posted in Sign-up Forms
Identity Verification Within Welcome Popup

Hello All!Has anyone found an identity verification solution that prevents users from signing up/receiving multiple welcome discounts? 

121
Bobby
Partner - Silver
3 months ago
G
Contributor I
GearupContributor I
asked in SMS
SMS feature for other countries

Hi everyone,Is there any other way to use Klaviyo SMS for a country where the service is not available? I’m trying to integrate SMS to our automation flow but unfortunately the Klaviyo SMS service is not available in my region. Any recommended third party integrations or other ways to link the Klaviyo? 

8994
C
Contributor I
3 months ago
D
DaleneHNew Member
asked in Campaigns and Flows
Stuck in a welcome flow

Hi, I am new to Klaviyo and have tried searching for an answer to my question but can’t find it.I seem to have a small number of people that are STUCK inside my welcome flow - they’ve been there for many weeks, well past when they should have been out.I have a “profile property update” set to “create in flow as welcome” before the emails start, and then another at the end that is “remove in flow”. What have I done wrong?Or could it be that they were caught in it as I was setting it up? How do I clear them out? Thank you! 

401
stephen.trumble
Community Manager
3 months ago
L
Active Contributor I
LunaFr11Active Contributor I
asked in Campaigns and Flows
Abandoned Cart and Abandoned Checkout flows triggers

We’re experiencing issues with our Abandoned Cart and Abandoned Checkout flows, which are integrated with WooCommerce. After launching the flows, we’ve noticed that the Abandoned Cart flow isn’t triggering correctly. Specifically, every time a purchase is completed, we still receive abandoned cart emails.Our tech person suggested testing the flows in Live mode, but we’re unsure how to do that or if it's feasible. Consequently, we've turned off the flows, despite having generated some revenue during the initial days.We need assistance with the following: Ensuring Proper Functionality: How can we verify that our flows are working as intended? Are there specific settings or triggers we should review? Testing the Entire Flow: What’s the best way to test an entire flow to ensure it’s functioning correctly before reactivating it? Attached are screenshots for reference. Any guidance or tips would be greatly appreciated! 

391
stephen.trumble
Community Manager
3 months ago
F
fiterNew Member
asked in Campaigns and Flows
How to use metric parameter in Conditional split?

Hi, I need some help.I have a custom 'Order Placed' metric that is sent from my site with these parameters:{  “order_id": 42,  “status": “new”,  “$value": 10}This metric is a trigger for a Flow, where after 3 days I want to check if the order status has changed and send an email if it hasn't. I know I can use webhook to check Order Status, but is there another way?For example, use Conditional split 'What someone has done (or not done)' 'Person has' metric 'Order Status Pending' where order_id = order_id from current flow trigger.Is there a way to put value of 'order_id' to Conditional split field? 

391
stephen.trumble
Community Manager
3 months ago
F
Contributor I
fvmContributor I
asked in Campaigns and Flows
Old Klaviyo Flows Triggering, New Ones Not Sending

Hi Klaviyo Community,I'm reaching out because I'm experiencing an issue with my Klaviyo account. I've recently deleted some old email flows that are no longer relevant, but they keep triggering and sending out to my subscribers. Additionally, some new flows I've created aren't activating at all.This is causing confusion for my subscribers and frustration for me. I'd appreciate any insights on how to:Stop the old, deleted flows from sending. Ensure my new flows trigger and send as intended.I've searched the Klaviyo knowledge base and haven't found a solution that addresses both issues simultaneously.Here's some additional information that might be helpful:I've double-checked that the deleted flows are truly gone from the "Flows" section. My new flows are set to "Active" and have the desired triggers and actions configured.Any advice from the Klaviyo community would be greatly appreciated!Thanks in advance,

692
J
Contributor I
3 months ago
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