Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 1,147 Topics
- 3,163 Replies
Hi,I’m having a problem with Klaviyo. Few weeks ago I connected Klaviyo to my Prestashop account but I realized that there is a problem with location in Klaviyo. I try to explain myself. When a person fills the registration form on my ecommerce has to give us some information (including the place where this person lives). Even if now Klaviyo and Prestashop are connected, Klaviyo doesn’t take the location from Prestashop, but from somewhere else. The problem is that sometimes the information Klaviyo takes is wrong. Since we send newsletters based on where people live it’s important that the locations are correct. Do you know how I can fix this issue?(I hope I’ve made myself clear. Otherwise I am available to answer your questions). Thank you,Giulia
Hi folks, I’m very new to Klaviyo, and I’m trying to make things easier not harder. (I’m not sure how successful this is right now 🤦♀️)We have the usual pop ups and signs up set up to add to our newsletter list but in our Cellar Door shopfront we use the Vend software - So once a week I’ll be manually adding these subscribers to our list. (unless there is a magic integration i’m yet to find) As they have come direct from our cellar door I’d like to still do a welcome series but i’d like it to be different to the one that organic subscribers see (specifically because they wont be getting a discount) What’s the best way for me to upload these people and have a separate flow? Is it creating a separate list and then adding them to campaigns or should I segment somehow? It’s all bit overwhelming. Thanks
One of the properties Klaviyo stores for a user profile is the first URL the user visited as “First Page.” What’s strange, however, is we cannot filter by this property or create segments that lookup this property. Anyone know why? Seems like a missing feature.
Hello, I have created multiple pages in unbounce that i want to test. Additionally, each page has it’s own form. Question: How do i link each form separately to klaviyo? Or how can i create custom properties in the forms on unbounce that can be tracked and segmented by klaviyo? Thanks!
Hello,We have recently imported our DB from SendinBlue to Klavyio.While sending our first newsletter, we got around 30 postmaster emails to notice undelivered emails + 400 hard bounce. That is alot, we didn’t have that before in SendinBlue.I went into our DB to remove these, but the strange thing is that these 30 emails address (which generated postmaster) are UNKNOWN and IMPOSSIBLE to find in our DB.I therefore DONT UNDERSTAND how this is possible?Can somebody help me?
Am desperately seeking help please!We have two Shopify stores. one for customers in N America (US) and one for all others (UK). We have a Klaviyo instance attached to each Shopify store. We synced the profiles from our legacy Mailchimp instance to both Klaviyo instances.The primary list is now associated with the UK store. But what I want to do it to make sure that any contacts that are positively identified as US or Canada-based are activated in the US list and all others in the UK list.I have even created an xls with all the 30,000 odd profiles on it to help me identify which profiles should be on which list.If anyone can help me get this tidied up I would be hugely grateful.Thank you.Michael
A user managed their preferences and was put into a Once a Week segment. However, now she wants to receive all of our campaigns. However, I cannot remove her from the segment from within Manage Segment OR her profile. Profile snapshot (the segment does not have the blue “remove” next to it):
How can you segment all emails that subscribed/enter your list over all time? Whether they are still subscribed or unsub already
I would love to know how I can put all the emails that have subscribed and unsubscribed in a store. This means all emails that has ever been connected in a store from the very beginning up until present...all of them. What should be the definition when you're segmenting them? Thanks so much
Hello,I want to run a giveaway with a subscribe form to build my email list.But I would also like my existing newsletter subscribers to have the chance to enter the giveaway. Is there a way where existing subscribers can enter without having to confirm email etc… all over again? thanks
Hi folks, I was reading more about Customer Retention Rate in this link:https://help.klaviyo.com/hc/en-us/articles/360042176831-How-to-Calculate-Retention-Rate I am confused a bit about the two Segments. Can one please help me? The first step in calculating retention rate is to find the number of customers who purchased from your store last year (between 365 to 730 days ago). The 365 to 730 days ago is that from today? Is the timeline I attached in the image correct?
My client has a database spanning both northern and southern hemisphere. We need to segment based on hemisphere. I’ve tried using the latitude and it seemed to work but when I looked closer, it hadn’t.Why is the parameter even there if it doesn’t work? How can I create these segments?
Hello,On our WooCommerce website, we have both guests and registered users who place orders.I’d like to set up a flow to encourage guests to create an account (eg. after their second order). I can’t seem to find any way to distinguish guest users from registered accounts in the data Klaviyo has on our store. Does anyone have an ideas here?Cheers,
We have set up Shopify POS information within Klaviyo so that we’re now able to segment by people who placed an order coming from the Source “POS”. However, we have 4 different retail locations that we’re working with and want to further be able to segment by the retail location where the sign up / purchase was made. How do we pull this data from Shopify POS. Is there additional set up on the Shopify POS side or a field that I’m missing in Klaviyo? Thanks!
How can I send customer a simple thank you for subscribing email when they subscribe? I have a flow set up but it can take hours for the first email to arrive if at all. All I want to do is create a ‘Thank you for subscribing’ email with a discount code that will arrive in their inbox straight after they have subscribed. that is all. I don’t want them to have to do the ‘double opt-in’. I’ve set it to Single Opt-in, but they aren’t receiving an email straight away. This was so easy in Mailchimp and I’ve spent hours now trying to sort this, any help would be appreciated!
I have a main list including contacts with a tag « english » (anglophone people). Someone speaking french has been mistakenly tagged with english. I would like to remove the tag so that he can stay within the main list and receive our emails in french. I don’t see an option anywhere. The only thing I’m able to do would be to plain simple delete the contact and manually re-add it to the main list, without the tag. It’s not optimal though, is there any other way to simply remove the tag to that contact? Thanks for your help!
I’m uploading new customers daily from a website that isn’t integrated with Klaviyo. I can do this fine however I’m confused about the consent status.If the customer opts-in to marketing when they purchase I update the consent column to “email” What do I update the consent field to if they opt-out of marketing?I tried an empty field but this doesn’t put them on the suppressed list which I assume it should?
Hi, I have created a newsletter list that is connected to our welcome series flow. We have tested ourselves with emails with great success. We have disabled double opt in. However we have people appearing in the Potential Purchases segment, via the klaviyo sign up form. They are not appearing in the newsletter list and therefore not entering into our welcome series flow. From what we can see they are signing up and not going into the correct list. Are we missing something here? We are using the standard welcome pop up.
A list is a static collection of people’s email addresses and/or phone numbers grouped under an identifiable label. They contain anyone who has subscribed to the list and will only grow or shrink as people either subscribe or unsubscribe. As a general best practice, we recommend having a single main list that contains all of your active profiles who consented to receive marketing from your brand.Meanwhile, segments are defined by a set of conditions rather than a fixed list of people. A segment will grow as new people meet the conditions and shrink as people no longer meet them, updating automatically and in-real time.For more details, head to our article, The Difference Between Lists and Segments. You can use segments to level up your campaign strategy, trigger flows, target forms, sync with social media, or analyze your marketing performance. Need ideas for types of segments to build? Check out this article on creating customer engagement tiers.
I am looking to create a segment of customers who have spent $1000 within the last 180 days. However, as we offer subscriptions, many of our subscribers have already spent $1000 on our website within this timeframe.Can I create a tag to exclude these subscribers from the segment? Is this possible? Do you have any better ideas?Thank you."
Hi folks,I’m pretty new to this, but I’m working with a business owner to get their email marketing up and running. I’m charging them the cost of their account per month while I’m learning. I’m trying to clarify some stuff about profiles, lists and account cost. For some context:They’ve not done any email marketing for some time. As far as I can tell they’ve had a newsletter signup form but never sent one. They currently send abandoned cart emails via BigCommerce. They have about 9000 active profiles in total, but just under a thousand subscribers in BigCommerce. There are also a couple of hundred profiles who have entered the newsletter segment in Klaviyo, but I haven’t proceeded with setting up Klaviyo signup forms yet - it looks like these are folks who have placed orders and consented to newsletters during checkout.I really want to try and reduce the number of profiles we’re charged for, but I’m not sure if I can since I don’t have any information on people who have unsubscribed (
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