Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 962 Topics
- 2,562 Replies
Cart Checkout Started, But Have Not Purchased Segment
I want to create a segment, where the user Started a Checkout with Product X, but never purchased product X. I then can use this segment to market them on Facebook and Send strategic Emails to push them over the edge into purchasing the product. Can you tell me if this Segment definition is correct? In the example MKSensation Xtreme and MKSENSATIONX are the same product.
Newsletter Signup Form Not Adding to Shopify Subscriber List
I’ve set up the integration with our Shopify site, and created a Newsletter Signup page using the Klaviyo forms. When I tested the form, I saw that the email was added to the Newletter list in Klaviyo, but is not showing up in Shopify.Shoppers who join the mailing list are added in both places (I know Klaviyo pulls that data).Does the form not propagate to Shopify along with Klaviyo?We want to make sure both email lists are in sync, since we use them for different purposes. I can’t tell if unsubscribers are pushed to Shopify either. Is that the case?
Syncing Klaviyo with Google Contacts
Hi We are new to Klayvio and CRM and Email management- we have previously used Google contacts + YAMM (yet another mail merge) to email clients. We use Tags in Google contacts to manage segments (location, vip etc). Any advice for importing these contacts here? Sam
List and Segmentation on sign up forms
Hi Klaviyo Support Team,I have a question regarding sign up forms and segmentation process. I have designed a sign up form that the subscriber sees a question as “Are you a professional athlete or a beginner? I want them to be added to the professional subscribers segmentation when they click on the word “professional” automatically and it should happen the same when they click on the word “beginner”, but I’m quite confued on how to define such filter, should I apply it on the sign up form or I should design a flow for it?Thank you in advance.
Flow not sending to all subscribers in the Segment used as trigger
Hi! I created a Newsletter flow and used a Segment I created as its trigger. I have over 5,000 subscribers from my mailing list on this Segment. The number also keeps on growing as some more conditions are met from people who are on our Shopify. However, of the 5,000 emails included on the Segment, only about 100 emails were delivered when I tested the first email on the flow. I was wondering why would that be? Would appreciate your suggestions and help as I am getting quite frustrated Thank you!
Segment/List & Sync Issues between Shopify and Shopify POS
Hello everyone, I’m hoping i can find some guidance/advice on the issues I am having with my Klaviyo & Shopify. I’ve been in business for almost a year now but I am now just finally starting to collect more e-mails to gain more traction and revenue both online and in-store. I use Shopify for both my website and POS. I installed Klaviyo a number of months ago and played with it a little and gave up - I’m more eager than ever now to get in on email marketing but I’ve definitely made a mess out of things when it comes to my lists, segments, customers etc… Because I use POS through Shopify I find that those customers do not get added or e-mailed with any flows when I did have everything running (flows & campaigns) I’ve also found it hard to get the segments to work properly as currently I have customers who’ve been subscribed and shopping through my business for numerous months but have ended up in new subscribers… I kind of wish there was just a huge reset button to wipe the
Sign up form list defaulting to a different list
I created my sign up form on my shopify website. Created a list to collect the emails. However the emails are defaulting to a different list (potential purchasers) thereby preventing new subscribers from receiving the welcome message and the welcome discount. Please how do i rectify?
Profile Updated vs Last Active
Can anyone help me understand the difference between Profile Updated and Last Active?I realize that many times, the day/time stamp will be the same - if a subscriber opens an email, the Last Active and Profile Updated will both reflect the time the email was opened.I’m wondering - is there any case where they could be different? For example, at our brick & mortar retail stores, employees can update a customer’s information using the list’s subscription landing page - and I thought perhaps this would be recorded as Profile Updated, but NOT Last Active. However, in my own tests, this does not seem to be the case; both fields continue to be the same. This leads me to more questions:1 - If Profile Updated and Last Active are always the same, why are both included in a subscriber’s profile?2 - If they are not always the same, why can I export Last Active, but not Profile Updated?Any information is appreciated! Thank you!
Send acknowledgment email to user added via API
HiWe have built an integration with OneTrust and since there’s no webhook feature in Klaviyo we are using OneTrust to collect subscriptions and then send users to Klaviyo via APIs.Everything works fine, just depending on the collection point used to collect data OneTrust has capability to send or not the final acknowledgment email with record of consent.Is there a way to send these emails from Klaviyo also for users added to Profiles via API? Thank youfabrizio
Why am I not receiving notifications of new signups to my newsletter?
Hi,I have a customer who is trying to sign up for my newsletter, she got all the confirmation emails alongside the GDPR etc and has received the discount code, but her email is not showing up in my newsletter list. I’ve also received a new profile from another customer who signed up using my form on my website but her email isn’t showing up on my newsletter list either. Plus I’ve not received any emails from Klaviyo letting me know I have two new subscribers. Any ideas what’s happening here please?I tweaked my sign up form slightly the other week but it all said it was live on my dashboard so I’m not sure that would have affected it? Many thanks,Kate
Will manually uploaded contact to a list overrule unsubscription?
Hi thereI’m running a campaign on social media to collect e-mail-adresses for my company’s newsletter. I have set up flows in Klaviyo so I can just import a file of contacts to a list and a welcome e-mail will be sent. My plan was to upload a the same growing list of contacts every day, counting on Klaviyo to differentiate between new contacts on my list and contacts, that were added the first time a week ago (and therefore had already received a welcome email).But now I have run into a problem: Some of the contacts (of course!) unsubscribe from the list after having received the welcome email. How do I make sure I do not resend e-mails to them when I keep on uploading the same, growing list?The contacts agree to receive e-mail marketing from our company, so the file I upload has an email consent column. Hope you can help me out!
Linking list to checkboxes in email preferences page (or is there a better way?)
Hi,We’re setting up our Klaviyo (and it’s all going very well so far, I’m enjoying it! 😀)I’ve got a little question regarding self-segmentation. We would like our customers to choose what kinds of messaging they receive (news/offers/guides) and subject areas of interest (e.g. teaching/accountancy/healthcare). We don’t want to send them emails about irrelevant subjects.I’d like them to be able to manage that so instead of choosing to unsubscribe from all, they might just choose to receive emails on a narrower selection of topics.Initially I thought I could tie a list of options to a profile property. If someone choose “Childcare” and “Counselling” in this example the profile property Interests would contain the two list values “Childcare, Counselling”. However I don’t think that’s how Klaviyo’s model works? Is there something I’ve missed here? Or would I be right in thinking we need to use a custom page?https://help.klaviyo.com/hc/en-us/articles/115005077067-How-to-custom-code-consent-
Newsletter list not populating with new subscribers
Hello all, happy new year.I wanted to ask first here before reaching out to support. I have create a submit form offering a first purchase discount code if they suscribe to my newsletter, this form is tied to the newsletter list and has double opt-in enabled, so far I have had approximately 10 new subscribers but they are not showing in the list itself, I can see the consent status as green in their profiles and I can see them in the shopify admin as subscribed, source property is the form, but they are not in the actual list, I tried importing from shopify to klaviyo but it says that the record already exist.Edit to add that I have the collect subscribers enable in the integration settings.Has anyone faced something similar?.Thanks a lot for taking the time to read and reply.Regards.
2 lists created after integration with Magento and Mailchimp
Hi - We are new to Klaviyo and are just setting it up, have integrated with our Magento store as well as Mailchimp. There are now 2 lists created in Klaviyo - one from Mailchimp and the other named as the default Newsletter which is syncing from Magento.However, Mailchimp has not been synced with our store for about a year so there may be issues with unsubscribed contacts not synced between the 3 platforms. We have been using Mailchimp to send newsletters without the store sync.This would make the Mailchimp list up to date with the contacts who have unsubscribed, but not our Magento store.We have some questions:How can we make sure we will not be contacting anyone who has opted out from any list?Should we merger the 2 lists to create a Master list?The default Newsletter list is much larger than the Mailchimp list - is there a reason for this?Should we delete all lists or the account and start again so we have a clean contact listThank you in advance.
Mailchimp integration & 30 day engaged segment
Hi there,I’ve just moved over to Klaviyo from Mailchimp. When I created my newsletter list, I just uploaded a CSV file of my existing subscribers, which just included their first name, surname and email address. I didn’t realise at the time that there was a Mailchimp integration option.I have since created my 30, 60 and 90 day engaged segments but all my contacts are in each segment - I assume because they’ve just been added in the last 15 days? So, to try and solve the problem, I then realised that there was a Mailchimp integration option and I’ve added that using the API from Mailchimp. But how do the contacts in my newsletter list get updated as nothing seems to have changed?I thought they might be automatically updated to show klaviyo when they last opened emails etc or is this not possible? I thought the 30, 60, 90 day engaged lists would now be updated and show different numbers? Can anyone help?I just want to make sure I’ve done everything correctly - or should I just delete the
Hi,Apologies if this is already on the forum somewhere...I’ve searched “redacted” and none of the articles seem to share this issue…I’ve set up our first automation in Klaviyo and we are successfully “live” and gaining new subscribers.However, I see multiple entries of this type in my Subscriber List:firstname.lastname@example.orgMy thoughts are this...they are either “tests” that we performed prior to going live (I removed multiple test emails and profiles from the database prior to going live), or maybe they are bots? Or something else?Having them in the list is messing with the analytics, and I’d like to know what they are and how to remove them if possible.Thank you for any help you may be able to offer!Ed
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