Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,142 Topics
  • 3,149 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1142 Topics

vitbarreto
Problem Solver I
vitbarretoProblem Solver I
asked in Lists, Segments, and Profiles

Creating a segment for customers who bought more than 1 of any product

Hi friends, Is there a way to create a segment of customers that bought more than 1 unit of any product over all time? My purpose is to know customers that purchased products for gifts, since I know nobody buys two equal books for oneself.I don’t want to segment for specific products (that would be an easy filter), but for any product.In the segment there could someone that bought the same product in different orders (happens more often) or customers that bought more than 1 of the same product in a single order (doesn’t happen much).

1
David To
Community Manager
1 year ago
M
mrhandsomeNew Member
asked in Lists, Segments, and Profiles

How to edit the body text of the subscription confirmation email?

Hello everyone,I want to edit the body text of the subscription confirmation email as I need a german version of the text.Confusingly, I cannot edit the body text. Its just not possible to click on the section that shows the text. Any ideas what can I do to change it?  

5
Taylor Tarpley
Community Manager
1 month ago
A
Contributor I
asheratmotiveContributor I
asked in Lists, Segments, and Profiles

Creating segments based on purchases of Shopify products with certain tags

May be an obvious one but working with a record label who have tagged all their Shopify products with the genre of the product:  When I go to create the segment however, I don’t have an option to pull through any Shopify tags: The Shopify connection is solid and working for everything else, I’m just confused how to find the tags we’ve assigned to Shopify products within Klaviyo and how I can create segments based off of them and activity on those products. Thanks!

2
A
Contributor I
7 months ago
S
Contributor I
slimakltdContributor I
asked in Lists, Segments, and Profiles

How do I add existing Subscribers to a list?

Hey everyone,I’m brand new to Klaviyo and have just added it to my store, which is due to launch this week. I already have 3000 people who’ve signed up on the shopify coming soon page to be notfiied about our launch, but I cannot seem to work out how to add those existing subscribers into a Klaviyo list.Can anyone help/advise?Thanks!Ben

1
retention
Partner - Platinum
2 years ago
L
Contributor I
Louise1Contributor I
asked in Lists, Segments, and Profiles

Trying to create an un engaged segment for a sunset flow - Need clarification please

Howdy,  Folks, I need your help! Firstly, I need help as I am trying to create a master list - I wanting to take all current lists and create one master list.What is the best way to go about this?  Secondly, I’m a trying to create an un engaged segment for a sunset flow although when trying to add multiple lists, the number of members is obviously too low. Something is making the resulted number of members incorrect. If I create the same segment and only enter one list, the number of members is correct by assumption as I cross referenced the list count to the segment count.Can anyone shed some light towards the problem I am facing?Can I create a segment from multiple lists to begin with? This is the guild I followed >https://help.klaviyo.com/hc/en-us/articles/360017518492-Creating-a-Sunset-Flow Looking forward to your reply :) 

2
julie.accardo
Community Manager
2 years ago
N
Contributor I
ngerolamiContributor I
asked in Lists, Segments, and Profiles

How to sort/filter/paginate members list from a particular group using the API

I’m trying to use the API to retrieve all the recently created users from a List but I’m not able to find any method for that. For example, I want to retrieve the latests members that were added into that list that includes an specific custom property. The closest one is the list-segments endpoints https://apidocs.klaviyo.com/reference/lists-segments#get-members but does not alows any filltering/sorting capabilities. There is any way I can do that with the current API versions?Thanks in advance,Nico

2
N
Contributor I
1 year ago
A
Contributor I
amgk
asked in Lists, Segments, and Profiles

Multiple forms feed into 1 masterlist and create different flow

I have 3 forms that need to feed into a masterlist. Each entry on the masterlist needs to have different flow based on the parameters set for a member's action or property. Is this possible? Anyone familiar how to make this happen? 

2
A
Contributor I
1 year ago
H
Contributor I
HenjoZiobroContributor I
asked in Lists, Segments, and Profiles

Why does Mailchimp integration sync subscribers as "Accept Marketing" = False?

Hi there,We moved our Mailchimp account to Klaviyo and started the integration. It works perfectly, except about 50% of the subscribers (double opt-in) from Mailchimp are imported to Klaviyo with column “Accepts Marketing” = false. Did anybody have that problem before?Best Flo

3
H
Contributor I
2 years ago
N
Contributor I
Nam VuContributor I
asked in Lists, Segments, and Profiles

Exchange ID for Profile ID

I want to get profile ID by this API https://developers.klaviyo.com/en/reference/exchange. This API require exchange_id <IDENTIFIER>.<COMPANY_ID>. But what is identifier? 

1
stephen.trumble
Community Manager
1 year ago
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Contributor I
LM0721Contributor I
asked in Lists, Segments, and Profiles

Sending a winback or transactional email to non-subscribers

Hi,We’re looking into potentially sending a transactional/flow email to active profiles that are unsubscribed.We’d love to add something a banner about an upcoming sale. I made a segment of “purchased all time” and “not subscribed”, and it’s almost double what our “purchased all time” and “subscribed”.  Wondering if i’m able to send them an email if they’re not opted into our marketing emails. Would this be a winback, and would that be okay to send if they’re not subcribed?We have a pretty high open rate, so I don’t want this to ruin our deliverability, but would love to re-engage our purchasers who don’t want to receive marketing emails.A few questions:Will this affect our deliverability? Has anyone done this and found success?

1
retention
Partner - Platinum
1 year ago
D
Contributor I
DEEPS_teamContributor I
asked in Lists, Segments, and Profiles

How can I target Shopify gift card purchasers?

We are planning to run a gift card promotion where customers receive a bonus discount with the purchase of different denominations of gift cards. I’m trying to establish a flow that will send an automatic discount to anyone who purchases a gift card between a specific date range (promotion window).I’ve tried configuring trigger splits the following ways but either receive a Network Error when I enter the Shopify Gift Card product ID, or I’m not able to select gift cards as the specific product trigger.Trigger: Ordered Product > Trigger Filter: ProductID equals [Gift Card ID] Trigger: Placed Order > Flow Filter: Someone has ordered product where Product ID equals [Gift Card ID] between promotion window dates Trigger: Placed Order > Trigger Filter: Items contains [Digital Gift Card - not available as an option in Klaviyo, while all my other products are]Is there a reason why Klaviyo does not recognize Shopify gift cards as a product? Is there any workaround for this? Thank you! 

1
retention
Partner - Platinum
9 months ago
B
Contributor I
BF123456789Contributor I
asked in Lists, Segments, and Profiles

How do you delete customers out of my account?

I’ve read the help files on this and it refers to going to Account → Settings → Profile Maintenance.However, under “Remove profiles”, there is nothing under “Select an option”. If I just click “Delete People”, then it takes me to the account page where it says how man profiles I have… However I legally need to delete them. I cannot figure out how to make them go away if the process in the help docs doesn’t work.Any advce?

2
B
Contributor I
2 years ago
JessFosnough
Problem Solver III
JessFosnoughProblem Solver III
asked in Lists, Segments, and Profiles

Profile Updated vs Last Active

Can anyone help me understand the difference between Profile Updated and Last Active?I realize that many times, the day/time stamp will be the same - if a subscriber opens an email, the Last Active and Profile Updated will both reflect the time the email was opened.I’m wondering - is there any case where they could be different? For example, at our brick & mortar retail stores, employees can update a customer’s information using the list’s subscription landing page - and I thought perhaps this would be recorded as Profile Updated, but NOT Last Active.  However, in my own tests, this does not seem to be the case; both fields continue to be the same. This leads me to more questions:1 - If Profile Updated and Last Active are always the same, why are both included in a subscriber’s profile?2 - If they are not always the same, why can I export Last Active, but not Profile Updated?Any information is appreciated! Thank you!

3
stephen.trumble
Community Manager
1 year ago
M
Contributor I
Maria_DKContributor I
asked in Lists, Segments, and Profiles

How do I connect Klaviyo with Facebook lead ads through Zapier using custom properties?

Hello,We are using Facebook leads ads to collect leads, and we are trying to connect Klaviyo and Facebook lead ads through Zapier. How do I choose custom properties, that are created in Klaviyo, in Zapier?Does anyone have a guide on the setup?Thank you! 

3
Dov
1 year ago
Erik-Gilpa
Problem Solver I
Erik-GilpaProblem Solver I
asked in Lists, Segments, and Profiles

Will a user go through my flow again if they sign up for another form that re-adds them to the List?

Hi there I have two signup forms on my website that are collecting emails to the same list.  One of the signup forms has a Profile Property “Hvalpebog” attached.  Is it possible that profiles that already is a member of the list, will receive another flow, when signing up again with the signup form with the Profile Property? Best Erik

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Taylor Tarpley
Community Manager
1 year ago
friendsupstudio
Contributor II
friendsupstudioContributor II
asked in Lists, Segments, and Profiles

New List is not working - How to fix it?

Hey Everyone,I did a landing page using Pagefly and used their third party Klaviyo form to collect emails. The integration worked perfectly. However, it is going to a different list of the one I specifically created for that.I created a “LandingPage Subscribers” list and I put my welcome series email to be triggered “when someone subscribes to Landing Page Subscribers. However, when someone is subscribing through this form it is going to a “potential customer” list that was already created by Klaviyo as default. How can I fix that?Thank you again and God bless,

1
stephen.trumble
Community Manager
1 year ago
M
Problem Solver I
matt.steinruckProblem Solver I
asked in Lists, Segments, and Profiles

Best Practice: How many lists?

Just starting out and want to do this cleanly…How many  Lists should I have?One Youtuber suggested a list for Signup Forms, Newsletter and Checkout.Another article suggested just having one main Master list into which everything flows.  I like the idea of keeping it simple - one list.But does that cause trouble later? Like, if everybody is dumping into a Master list, how do I identify who came in from a Signup Form, and who came from a Checkout experience, etc?  What is best practice for a good, efficient workflow as things get more complex?

3
M
Problem Solver I
1 year ago
P
Contributor I
PC SandersContributor I
asked in Lists, Segments, and Profiles

How to schedule segments to be exported automatically?

Hello,I’ve created about 10 segments for my marketing team to get an idea of the count (no. of students) in each specified segments.  They want to be able to pull this  data on a quarterly basis and I was wondering if there are any suggestions for exporting this data automatically (even if it needs to integrate with another tool)?  I want to create a dashboard or a dynamic report of sorts that the team can pull or receive an email with the data updates without them having to go in and search for the data or a lot of manual steps.  Since multiple people use the system, I’ve organized my segments with tags.Does anyone have any suggestions on what I can do to automate segment data?Thanks

2
P
Contributor I
1 year ago
T
Contributor I
Tash WinesContributor I
asked in Lists, Segments, and Profiles

How do I create a Separate Welcome Flow for Vend Subscribers

Hi folks, I’m very new to Klaviyo, and I’m trying to make things easier not harder. (I’m not sure how successful this is right now 🤦‍♀️)We have the usual pop ups and signs up set up to add to our newsletter list but in our Cellar Door shopfront we use the Vend software - So once a week I’ll be manually adding these subscribers to our list. (unless there is a magic integration i’m yet to find) As they have come direct from our cellar door I’d like to still do a welcome series but i’d like it to be different to the one that organic subscribers see (specifically because they wont be getting a discount) What’s the best way for me to upload these people and have a separate flow?  Is it creating a separate list and then adding them to campaigns or should I segment somehow?  It’s all bit overwhelming. Thanks 

1
Taylor Tarpley
Community Manager
2 years ago
J
Contributor I
jennylucashillSGContributor I
asked in Lists, Segments, and Profiles

How to ask EXISTING newsletter subscribers to update their preferences

Hello,I’m looking to send out an email to our current newsletter subscribers inviting them to update their preferences so they can select which topics they want to hear from us about (for example the categories include ‘road cycling’ ‘mountain biking’ triathlon’). Our initial sign up form has these options, and if I open one of our previously sent emails and click the ‘unsubscribe’ link, there is also a link on that page that takes me through to ‘manage preferences’ - however I can’t find a link that will take existing subscribers straight through to this manage preferences page without first taking them to the unsubscribe page.So my question is - how do I find the link to the manage preferences form? Ideally I need this to be a URL so we can add it to a button in the email template, rather than having to link text. Thank you in advance for any insights!

1
Ashley I.
Partner - Silver
7 months ago
HushBuddy
Contributor I
HushBuddyContributor I
asked in Lists, Segments, and Profiles

Redacted Subscribers?

Hi,Apologies if this is already on the forum somewhere...I’ve searched “redacted” and none of the articles seem to share this issue…I’ve set up our first automation in Klaviyo and we are successfully “live” and gaining new subscribers.However, I see multiple entries of this type in my Subscriber List:redacted.99b65a0a-7adf-4be3-8271-fafaadeb76a2@example.comMy thoughts are this...they are either “tests” that we performed prior to going live (I removed multiple test emails and profiles from the database prior to going live), or maybe they are bots? Or something else?Having them in the list is messing with the analytics, and I’d like to know what they are and how to remove them if possible.Thank you for any help you may be able to offer!Ed

5
David To
Community Manager
5 months ago
O
Contributor I
omaContributor I
asked in Lists, Segments, and Profiles

Sign up form list defaulting to a different list

I created my sign up form on my shopify website. Created a list to collect the emails. However the emails are defaulting to a different list (potential purchasers) thereby preventing new subscribers from receiving the welcome message and the welcome discount. Please how do i rectify?

1
retention
Partner - Platinum
1 year ago
T
Contributor I
TheoMarvelContributor I
asked in Lists, Segments, and Profiles

Linking multiple unbounce forms to klaviyo

Hello, I have created multiple pages in unbounce that i want to test. Additionally, each page has it’s own form. Question: How do i link each form separately to klaviyo? Or how can i create custom properties in the forms on unbounce that can be tracked and segmented by klaviyo? Thanks!

3
T
Contributor I
2 years ago
cfen
Problem Solver I
cfenProblem Solver I
asked in Lists, Segments, and Profiles

Segment or filter against "First Page" property

One of the properties Klaviyo stores for a user profile is the first URL the user visited as “First Page.” What’s strange, however, is we cannot filter by this property or create segments that lookup this property.  Anyone know why? Seems like a missing feature. 

4
Dov
8 months ago
J
Contributor II
JNJOYBEContributor II
asked in Lists, Segments, and Profiles

Postmaster problem with unknown address in our DB

Hello,We have recently imported our DB from SendinBlue to Klavyio.While sending our first newsletter, we got around 30 postmaster emails to notice undelivered emails + 400 hard bounce. That is alot, we didn’t have that before in SendinBlue.I went into our DB to remove these, but the strange thing is that these 30 emails address (which generated postmaster) are UNKNOWN and IMPOSSIBLE to find in our DB.I therefore DONT UNDERSTAND how this is possible?Can somebody help me?

8
David To
Community Manager
2 months ago

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