Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 957 Topics
  • 2,555 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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957 Topics

A
Contributor I
Antonia BiroContributor I
asked in Lists, Segments, and Profiles

remove email from list gives 400 bad request error with error message error nil

Hi there,We are using the endpoint https://a.klaviyo.com/api/v2/group/{list_or_segment_id}/members/all to get all the emails from a list and then using that on this endpoint https://a.klaviyo.com/api/v2/list/{list_id}/members to delete all the emails returned by the first endpoint from the same list. Sometimes we get 400 response code but the error message is empty. It would be useful to get a message that specifies exactly what part of the request is not correct.I checked for the email list sent to not be empty and for the emails sent to be correct, so that is not the problem, what else could cause this 400 bad request response? Thanks!   

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Brian Turcotte
Community Manager
1 month ago
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Contributor I
Nam VuContributor I
asked in Lists, Segments, and Profiles

Exchange ID for Profile ID

I want to get profile ID by this API https://developers.klaviyo.com/en/reference/exchange. This API require exchange_id <IDENTIFIER>.<COMPANY_ID>. But what is identifier? 

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stephen.trumble
Community Manager
1 year ago
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Contributor I
EmpoweringWomenContributor I
asked in Lists, Segments, and Profiles

Can I Update Several User Profiles Locations At A Time?

Hi there,  We uploaded profiles without a city, province or country to Klaviyo. We have since deleted the lists they were in and they are now a part of our master list. Is there a way to bulk these profiles and add their location? Can we simply re-upload our CSV file, and will Klaviyo add to the already existing profiles, or will it create new ones? Hope someone can help! Thanks!

2
E
Contributor I
1 year ago
D
Contributor I
dslaContributor I
asked in Lists, Segments, and Profiles

Segment Error: "Something went wrong while creating your list"

Getting an error when I try to create a segment  

1
Dov
1 year ago
S
Contributor I
SC-CarmenContributor I
asked in Lists, Segments, and Profiles

Why Are Email Addresses Not Syncing into Klaviyo via Shopify Password Newsletter Form?

Hi there, the latest email sign ups via Shopify password newsletter page wont sync with my Klaviyo account. 'This has not been an issue before. I've already checked the integrations settings in shopify and everything looks fine and integrated with Klaviyo. Please advise what else I can do to fix it. Thanks

4
Taylor Tarpley
Community Manager
1 year ago
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Active Contributor I
ArturActive Contributor I
asked in Lists, Segments, and Profiles

Keep 80% of the klaviyo profiles somewhere else

80% of our klaviyo profiles are non-usable profiles. we can't send marketing to these, it needs to be stored more in a database.Our profiles are growing every month so we have to pay a more expensive subscription with klaviyo after every month. is there any way to store these klaviyo profiles somewhere else?

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David To
Community Manager
1 year ago
R
Contributor I
RiccardodgContributor I
asked in Lists, Segments, and Profiles

Send specific URL to email contacts

Hello everyone, I would like to ask if there is a way to send to each address of a mailing list, a specific URL from a CSV file containing an X amount of URLs. The final outcome would be each email address receiving an email with a unique and personal URL. Thanks in advance!

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retention
Partner - Platinum
8 months ago
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Contributor I
lukecoffeyContributor I
asked in Lists, Segments, and Profiles

Suppressed Profile - HELP having massive issues and not sure how to fix

I have suppressed a customers email in Klaviyo, because they complained about getting so many emails from the flows (they are a subscription customer). Now that I have suppressed their email, will that stop them receiving all emails in the future from any flows that they may get added into automatically by the system? If not, how can I go about this? If I delete their profile, when their next subscription order comes through it’ll readd them back in and they will go back into the flow sequence. Thanks so much in advance. Cheers. 

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L
Contributor I
1 year ago
D
Contributor I
DevGuru190Contributor I
asked in Lists, Segments, and Profiles

how to integrate signup forms of klaviyo with 3rd party list (sms provider )

if a sms provider wants to integrate klaviyo app for , fetching list , we can use list appi , how can we achieve real time subscriber from a signup form .is there any API , for additing form Id with list ???

3
alex.hong
10 months ago
A
Contributor I
Anna ZuckermanContributor I
asked in Lists, Segments, and Profiles

Add customers that had signed up in Shopify that were imported to “profiles” to a list.

All I want to do is add customers that had signed up in Shopify that were imported to “profiles” to a list.I have exported customer csv from Shopify, import to list, DOES NOT WORK.I downloaded Klaviyo “Skipped Records” from that failed upload, nothing is indicated as wrong or anything about why they were skipped, only message: “Check that the correct type was selected for each column during field mapping.”Re-uploaded and changed the “type” everywhere I could to every option available, DOES NOT WORK.Hours of searching for an answer and nothing but the same stupid answers that talk about segmenting lists and harvesting new customers to a list, BUT NOTHING about how to use the list we already have.On the verge of dumping Klaviyo.

1
Dov
1 year ago
T
Contributor I
terradoreContributor I
asked in Lists, Segments, and Profiles

Sorting list entries

I need simple instructions on how to sort my lists, eg. into alphabetical order, or date order, etc. 

3
David To
Community Manager
1 year ago
B
Contributor I
BlairContributor I
asked in Lists, Segments, and Profiles

Does Klaviyo Have a Landing Page Builder Once a Customer Submits a Form?

Hi, I’m new to Klaviyo and digital marketing in general so I beg your pardon in advance. I’m using a button on an email to ask a question and generate a result for a custom property (first time). The final sequence of this will re-direct my customer to a landing page thanking them for answering. Do I build this landing page on my website? Is this something Klaviyo provides?

1
k.mcevoy
Klaviyo Employee
2 years ago
W
Problem Solver I
wernstromProblem Solver I
asked in Lists, Segments, and Profiles

Ensure profile doesn't enter flow twice?

So according to Klaviyo documentation, a profile can only enter a list triggered flow once. I’ve built a new, fairly large welcome flow as I’m consolidating multiple lists into one, and this flow has splits based on where/how someone enrolls in the list, which are:Form 1 Form 2 Back in stock CheckoutI just want to be sure there is nothing else that needs to be done to prevent someone getting the welcome flow twice if they sign up via Form 1 for a discount, then checking yes to subscribe again at checkout? I think I’m safe since the trigger is still subscribing to the one single list.  

1
alex.hong
11 months ago
K
Contributor I
kylieContributor I
asked in Lists, Segments, and Profiles

KLAVIYO building new email is absolutely ridiculously SLOW. I am SO Frustrated

I am literally tearing my hair out.  Is there anyone there at Klaviyo in a support role? The entire app is SO dang slow I'm literally about to punch the screen. I'm using the new template editor but it's never been THIS Bad before. Wondering right now why I switched from mailchimp. What should have been a 10 min task has turned into over an hour and I'm literally making no progress at all. I wanted to send this email tonight but am looking at not being able to do anything at all given it’s like pulling teeth. Anyone else in the same boat or can suggest a fix??????????

3
Brian Turcotte
Community Manager
4 months ago
C
Contributor I
chrisrosgContributor I
asked in Lists, Segments, and Profiles

Clicked email segment, variable link

I’m trying to create a segment for when someone clicks a link in an email, but the link has a {{email}} variable at the end of the link (?email={{email}}). When using the Clicked Email event, it seems like I can only use URLs that matches not contains. Are there any workarounds for this? This will be part of a NPS flow that sends a customer to a landing page based on their score. Since a dynamic variable cannot be used within a tag, we need to find another way to associate the customer’s score with their Klaviyo profile. Open to suggestions!

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alex.hong
11 months ago
R
Contributor I
raheemdawarContributor I
asked in Lists, Segments, and Profiles

Exchange ID for Profile ID endpoint always returns 500Internal Server Error

Here is the endpoint details:https://developers.klaviyo.com/en/reference/exchangeI have added the api key and exchange id (I have copied it from the email link ?_kx=….) as well.In response, I receive internal api error and the message is something like this:"message": "An internal API server error occurred. Please contact notifications@klaviyo.com."Can someone please let me know the possible issue?Thank you in advance 

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Dov
1 year ago
K
Contributor I
KOGContributor I
asked in Lists, Segments, and Profiles

Deleting Property Values

When I imported (synced) my Mailchimp contacts into Klaviyo, Klaviyo created many errors in the profile properties, especially for phone number and location information (city, state/region, country, zip code, latitude longitude). I spent considerable time populating a csv file to correct the errors and then imported the file into Klaviyo. The import successfully corrected errors that involved replacing one value (the incorrect one) with another. However, for those properties where I tried to delete the incorrect value (rather than replacing it with another value), it was unsuccessful – the incorrect value remained. In other words, in the imported csv file, there were some items for which I tried to replace an incorrect property value with a blank, but it didn’t work – the incorrect value was not replaced with a blank. How can I delete incorrect values from properties?

2
K
Contributor I
9 months ago
G
Contributor I
greensalContributor I
asked in Lists, Segments, and Profiles

Customer Retention Rate

Hi folks, I was reading more about Customer Retention Rate in this link:https://help.klaviyo.com/hc/en-us/articles/360042176831-How-to-Calculate-Retention-Rate I am confused a bit about the two Segments. Can one please help me?  The first step in calculating retention rate is to find the number of customers who purchased from your store last year (between 365 to 730 days ago). The 365 to 730 days ago is that from today? Is the timeline I attached in the image correct? 

2
G
Contributor I
9 months ago
cfen
Problem Solver I
cfenProblem Solver I
asked in Lists, Segments, and Profiles

Segment or filter against "First Page" property

One of the properties Klaviyo stores for a user profile is the first URL the user visited as “First Page.” What’s strange, however, is we cannot filter by this property or create segments that lookup this property.  Anyone know why? Seems like a missing feature. 

4
Dov
2 months ago
E
Contributor I
eCommGuyContributor I
asked in Lists, Segments, and Profiles

Mass Unsuppression

I mistakenly uploaded the wrong Soft Bounce segment to the Suppression List to the tune of about 8k customer records.  Is there a way to mass unsurpress without going record by record and manually unsurpressing?

2
retention
Partner - Platinum
8 months ago
M
Problem Solver I
matt.steinruckProblem Solver I
asked in Lists, Segments, and Profiles

Best Practice: How many lists?

Just starting out and want to do this cleanly…How many  Lists should I have?One Youtuber suggested a list for Signup Forms, Newsletter and Checkout.Another article suggested just having one main Master list into which everything flows.  I like the idea of keeping it simple - one list.But does that cause trouble later? Like, if everybody is dumping into a Master list, how do I identify who came in from a Signup Form, and who came from a Checkout experience, etc?  What is best practice for a good, efficient workflow as things get more complex?

3
M
Problem Solver I
1 year ago
D
Contributor I
debora_DLContributor I
asked in Lists, Segments, and Profiles

Profile Count in Lists & Segments

Hi Dev Team,I have a question regarding Klaviyo API. Is it possible to extract the total number (distinct count) of active subscribers in each lists & segments via the API?Thank you in advance. Best,Debora

1
alex.hong
1 year ago
R
Contributor II
RaspadaContributor II
asked in Lists, Segments, and Profiles

Segment don't refresh

A strange thing happened to my Klaviyo account: after creating a segment,I noticed that the members who meet the criterion are not automatically inserted in the segment. I must necessarily update the segment and only in this way are they populated with new members that match the criterion. Sometimes the segment is updated after a few hours, but now, after 16 hours it did not update as well, I had to update myself manually. This causes a problem because some flows start when a member joiuns into a segment. Did a similar thing happen to you too? How can we solve? it's important… thanks so much who help me

2
R
Contributor II
9 months ago
J
Problem Solver II
jmacmanProblem Solver II
asked in Lists, Segments, and Profiles

Cart Checkout Started, But Have Not Purchased Segment

I want to create a segment, where the user Started a Checkout with Product X, but never purchased product X. I then can use this segment to market them on Facebook and Send strategic Emails to push them over the edge into purchasing the product. Can you tell me if this Segment definition is correct? In the example MKSensation Xtreme and MKSENSATIONX are the same product.  

3
S
Contributor I
1 year ago
H
henryouyangNew Member
asked in Lists, Segments, and Profiles

Subscriber from Klaviyo form is not sync into my Shopify customer/subscriber.

Hi all,I am new to use Klaviyo, I am using my test email to sign up Newsletter from Klaviyo pop up form. The email shows up on Klabiyo profile but not in Shopify customers section.How should I set up properly？Thank you

2
Dov
1 year ago

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