Lists, Segments, and Profiles
Learn about the profiles in your account as well as how to create lists and segments.
- 1,035 Topics
- 2,801 Replies
Will a user go through my flow again if they sign up for another form that re-adds them to the List?
Hi there I have two signup forms on my website that are collecting emails to the same list. One of the signup forms has a Profile Property “Hvalpebog” attached. Is it possible that profiles that already is a member of the list, will receive another flow, when signing up again with the signup form with the Profile Property? Best Erik
Does Klaviyo Have a Landing Page Builder Once a Customer Submits a Form?
Hi, I’m new to Klaviyo and digital marketing in general so I beg your pardon in advance. I’m using a button on an email to ask a question and generate a result for a custom property (first time). The final sequence of this will re-direct my customer to a landing page thanking them for answering. Do I build this landing page on my website? Is this something Klaviyo provides?
Why am I not receiving notifications of new signups to my newsletter?
Hi,I have a customer who is trying to sign up for my newsletter, she got all the confirmation emails alongside the GDPR etc and has received the discount code, but her email is not showing up in my newsletter list. I’ve also received a new profile from another customer who signed up using my form on my website but her email isn’t showing up on my newsletter list either. Plus I’ve not received any emails from Klaviyo letting me know I have two new subscribers. Any ideas what’s happening here please?I tweaked my sign up form slightly the other week but it all said it was live on my dashboard so I’m not sure that would have affected it? Many thanks,Kate
Sending a winback or transactional email to non-subscribers
Hi,We’re looking into potentially sending a transactional/flow email to active profiles that are unsubscribed.We’d love to add something a banner about an upcoming sale. I made a segment of “purchased all time” and “not subscribed”, and it’s almost double what our “purchased all time” and “subscribed”. Wondering if i’m able to send them an email if they’re not opted into our marketing emails. Would this be a winback, and would that be okay to send if they’re not subcribed?We have a pretty high open rate, so I don’t want this to ruin our deliverability, but would love to re-engage our purchasers who don’t want to receive marketing emails.A few questions:Will this affect our deliverability? Has anyone done this and found success?
How can I target Shopify gift card purchasers?
We are planning to run a gift card promotion where customers receive a bonus discount with the purchase of different denominations of gift cards. I’m trying to establish a flow that will send an automatic discount to anyone who purchases a gift card between a specific date range (promotion window).I’ve tried configuring trigger splits the following ways but either receive a Network Error when I enter the Shopify Gift Card product ID, or I’m not able to select gift cards as the specific product trigger.Trigger: Ordered Product > Trigger Filter: ProductID equals [Gift Card ID] Trigger: Placed Order > Flow Filter: Someone has ordered product where Product ID equals [Gift Card ID] between promotion window dates Trigger: Placed Order > Trigger Filter: Items contains [Digital Gift Card - not available as an option in Klaviyo, while all my other products are]Is there a reason why Klaviyo does not recognize Shopify gift cards as a product? Is there any workaround for this? Thank you!
Segment Shopify POS Leads by Retail Location
We have set up Shopify POS information within Klaviyo so that we’re now able to segment by people who placed an order coming from the Source “POS”. However, we have 4 different retail locations that we’re working with and want to further be able to segment by the retail location where the sign up / purchase was made. How do we pull this data from Shopify POS. Is there additional set up on the Shopify POS side or a field that I’m missing in Klaviyo? Thanks!
Newsletter Signup Form Not Adding to Shopify Subscriber List
I’ve set up the integration with our Shopify site, and created a Newsletter Signup page using the Klaviyo forms. When I tested the form, I saw that the email was added to the Newletter list in Klaviyo, but is not showing up in Shopify.Shoppers who join the mailing list are added in both places (I know Klaviyo pulls that data).Does the form not propagate to Shopify along with Klaviyo?We want to make sure both email lists are in sync, since we use them for different purposes. I can’t tell if unsubscribers are pushed to Shopify either. Is that the case?
How to export full report for customers include what he purchase!
Hello, Im trying to export reports from the website, The report should include customers details, and what they purchase and purchase history. more then that im trying to export Products views as well but i wanna know who looked at this products and not just the views or click and so on.basically i want full reports in CSV but couldn't fint any segment or list to match what i want, i even tried API and thats limited as well…. someone knows how to do so?
[WooCommerce] Is there any way to see if a user is a guest or registered?
Hello,On our WooCommerce website, we have both guests and registered users who place orders.I’d like to set up a flow to encourage guests to create an account (eg. after their second order). I can’t seem to find any way to distinguish guest users from registered accounts in the data Klaviyo has on our store. Does anyone have an ideas here?Cheers,
How to schedule segments to be exported automatically?
Hello,I’ve created about 10 segments for my marketing team to get an idea of the count (no. of students) in each specified segments. They want to be able to pull this data on a quarterly basis and I was wondering if there are any suggestions for exporting this data automatically (even if it needs to integrate with another tool)? I want to create a dashboard or a dynamic report of sorts that the team can pull or receive an email with the data updates without them having to go in and search for the data or a lot of manual steps. Since multiple people use the system, I’ve organized my segments with tags.Does anyone have any suggestions on what I can do to automate segment data?Thanks
Newsletter list not populating with new subscribers
Hello all, happy new year.I wanted to ask first here before reaching out to support. I have create a submit form offering a first purchase discount code if they suscribe to my newsletter, this form is tied to the newsletter list and has double opt-in enabled, so far I have had approximately 10 new subscribers but they are not showing in the list itself, I can see the consent status as green in their profiles and I can see them in the shopify admin as subscribed, source property is the form, but they are not in the actual list, I tried importing from shopify to klaviyo but it says that the record already exist.Edit to add that I have the collect subscribers enable in the integration settings.Has anyone faced something similar?.Thanks a lot for taking the time to read and reply.Regards.
How to use the latitude location parmeter
My client has a database spanning both northern and southern hemisphere. We need to segment based on hemisphere. I’ve tried using the latitude and it seemed to work but when I looked closer, it hadn’t.Why is the parameter even there if it doesn’t work? How can I create these segments?
What’s the best way to identify unengaged subscribers on newly consolidated main list?
I am trying to consolidate multiple lists into one main list and then clean the list so I’m only sending to people who are interested in my emails. Currently, I’ve created a segment of all my lists and then converted that segment into a list. Now I’m trying to create a Sunset Segment to remove subscribers who are unengaged. In the Klaviyo instructions to do this it wants me to select people that have been on the list more than 90 days. But since I just created this segment and turned it into a list I’m concerned that it’s going to look at these people as being on the list less than 90 days (even though they’ve actually been on my email list for more than 90 days in most cases).What’s the best way to identify unengaged subscribers when I just consolidated all of my lists into one large main list?Any ideas or insights would be much appreciated!
Passing "active on site" properties
Hello,We’re using Shopify integration and I’m trying to figure it out how to segment the users by “active on site” properties, e.g. by browser or OS property.For some reason, this data is visible when looking at individual user’s profile, but I cannot create a segment based on those properties (browser or OS), because they don’t show up during segment creation.Any ideas?
How to populate drop down menu with brand options?
At present we have a pop up to with second step to ask customers for product type of most interest however if we could also allow the customer to select their favourite brand then this would allow us to send them more relevant emails. As we use Shopify this would be the product vendor name. Does anyone know how I can make this happen? Thanks
Flow not sending to all subscribers in the Segment used as trigger
Hi! I created a Newsletter flow and used a Segment I created as its trigger. I have over 5,000 subscribers from my mailing list on this Segment. The number also keeps on growing as some more conditions are met from people who are on our Shopify. However, of the 5,000 emails included on the Segment, only about 100 emails were delivered when I tested the first email on the flow. I was wondering why would that be? Would appreciate your suggestions and help as I am getting quite frustrated Thank you!
Mailchimp integration & 30 day engaged segment
Hi there,I’ve just moved over to Klaviyo from Mailchimp. When I created my newsletter list, I just uploaded a CSV file of my existing subscribers, which just included their first name, surname and email address. I didn’t realise at the time that there was a Mailchimp integration option.I have since created my 30, 60 and 90 day engaged segments but all my contacts are in each segment - I assume because they’ve just been added in the last 15 days? So, to try and solve the problem, I then realised that there was a Mailchimp integration option and I’ve added that using the API from Mailchimp. But how do the contacts in my newsletter list get updated as nothing seems to have changed?I thought they might be automatically updated to show klaviyo when they last opened emails etc or is this not possible? I thought the 30, 60, 90 day engaged lists would now be updated and show different numbers? Can anyone help?I just want to make sure I’ve done everything correctly - or should I just delete the
I have more profiles in Klaviyo than my shopify list.
HI Guys,I’m new to Klaviyo, and moving from another program. I’m just starting to work everything out before I completely move all my work flows over..I integrated my Shopify store then did a huge cleanup of customer profiles in Shopify (deleted inactive accounts Shopify) but Klaviyo is still showing these and counting them towards my usage.How do I get Klaviyo to reflect the correct number of profiles (delete the removed Shopify profiles).Thanks advance❤️ Stevie
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