Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,143 Topics
  • 3,152 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1143 Topics

smileyrox
Problem Solver I
smileyroxProblem Solver I
asked in Lists, Segments, and Profiles

Historical Data from Shopify in Klaviyo

Hi Klaviyo Community, I have an instance where a Shopify store was used for B2B sales. This Shopify store is no longer serving B2B, as a new tool is being used for the B2B part of the business and we want to use Klaviyo - Shopify for DTC.  However, we are price conscious and signed up to the free plan as we would like to generate an income from e-mail marketing before signing up for the paid version.  When creating our Klaviyo account, naturally Klaviyo synced with the Shopify store and historical data was pulled through (over 1,200 profiles) which obviously meant we no longer qualify for the free plan.  However, the vast majority of these profiles aren’t relevant as they’re B2B and not DTC.  What would be the best way to approach this?  Should we add tags to the B2B profiles on Shopify and remove profiles with those tags from Klaviyo or how would you suggest we go about this?  Ultimately, we don’t want the B2B profiles to sync with Klaviyo as they aren’t relevant to the DTC part of ou

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L
Problem Solver III
5 months ago
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Contributor I
sabamadContributor I
asked in Lists, Segments, and Profiles

Update profiles email address

For some reason I can not update an email address under a profile (i noticed the email has bounced). I went to the profile → selected Edit under Contact→ then updated the email address but the “update profile” does not work. Any advice? this seems like a bug 

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alex.hong
1 year ago
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Contributor I
caitlinbmarketingContributor I
asked in Lists, Segments, and Profiles

How to move profile to list segment?

Hi! I ran a giveaway this week and the 1st day the sign up form it was accidentally set to double opt-in. How do I move those missing profiles of entrants into the list segment??

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alex.hong
1 year ago
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Contributor I
VIAJIYUContributor I
asked in Lists, Segments, and Profiles

Syncing Klaviyo with Google Contacts

Hi We are new to Klayvio and CRM and Email management- we have previously used Google contacts + YAMM (yet another mail merge) to email clients. We use Tags in Google contacts to manage segments  (location, vip etc). Any advice for importing these contacts here? Sam 

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alex.hong
2 years ago
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Contributor IV
blissyContributor IV
asked in Lists, Segments, and Profiles

How do I upload a new List with Custom Properties?

I tried to upload a CSV to start a new list and it has a couple of Custom Properties (columns). When trying to import it says “Unmapped” for those Columns. Is that a problem? Should I have somehow added Custom Properties prior to importing the CSV?

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Mailbox Manny
Partner - Silver
1 year ago
Emily Shea
Klaviyo Employee
Emily SheaKlaviyo Employee
posted in Lists, Segments, and Profiles

[Interactive workshop] Build your Cyber Weekend audiences (for entrepreneurs)

Let’s keep the conversation going from the [Interactive workshop] Build your Cyber Weekend audiences for entrepreneurs! This is a collaborative space to post any related questions or comments about your Cyber Weekend segments.You can also view the session replay here: https://klaviyoacademy.wistia.com/medias/r7q1b0v48oDuring this session, we: built 4 essential segments to include in your Cyber Weekend sending strategy discussed how to apply any of your segmenting personas to SMS Key takeaways from the training:  Strategically send marketing communication to your 30-day engaged customers, VIPs, bargain hunters, and window shopping audiences around Cyber Weekend. Add the “Consent to receive SMS” condition to segments to identify your SMS personas. Additional resources: Getting started with segments How to create an engaged segment  Preparing for Black Friday/Cyber Monday (Academy course) Comment below any questions or let us know if you’ve had success sending to other audiences n

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A
Contributor II
11 months ago
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Contributor I
homehelpersContributor I
asked in Lists, Segments, and Profiles

Why won't my Proximity to a location segment pull any profiles?

has anyone got the proximity to a location segment working?  I always getting zero or just few matches.

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Contributor I
1 year ago
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Contributor I
KateWContributor I
asked in Lists, Segments, and Profiles

Why am I not receiving notifications of new signups to my newsletter?

Hi,I have a customer who is trying to sign up for my newsletter, she got all the confirmation emails alongside the GDPR etc and has received the discount code, but her email is not showing up in my newsletter list. I’ve also received a new profile from another customer who signed up using my form on my website but her email isn’t showing up on my newsletter list either. Plus I’ve not received any emails from Klaviyo letting me know I have two new subscribers. Any ideas what’s happening here please?I tweaked my sign up form slightly the other week but it all said it was live on my dashboard so I’m not sure that would have affected it? Many thanks,Kate

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Omar
Partner - Platinum
1 year ago
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Contributor I
SC-CarmenContributor I
asked in Lists, Segments, and Profiles

Why Are Email Addresses Not Syncing into Klaviyo via Shopify Password Newsletter Form?

Hi there, the latest email sign ups via Shopify password newsletter page wont sync with my Klaviyo account. 'This has not been an issue before. I've already checked the integrations settings in shopify and everything looks fine and integrated with Klaviyo. Please advise what else I can do to fix it. Thanks

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Taylor Tarpley
Community Manager
2 years ago
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Problem Solver II
jmacmanProblem Solver II
asked in Lists, Segments, and Profiles

Abandoned Cart Segment for Popups

I want to create an Abandoned Cart Segment, so that I can trigger a popup with a coupon code if the user abandons the shopping cart. I’ve attached my flow. Can anyone make any suggestions or check to see if this makes sense?I’m also very curious as to the Started Checkout API vs the Started Checkout Shopify. Which one Is better?  

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David To
Community Manager
11 months ago
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Contributor I
hungContributor I
asked in Lists, Segments, and Profiles

Webhook unsubscribe email from klaviyo to magento 2

Hi everyoneI want to create a webhook to unsubscribe the email from klaviyo. This webhook will call  api to magento2 with parram is the mail has unsubscribed. And then the email will update in magento with status : unsubscribe like klaviyo.So please help. Thanks.

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Brian Turcotte
Community Manager
10 months ago
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Contributor I
frwrdskincareContributor I
asked in Lists, Segments, and Profiles

Tidio>Klavyio did an import, profiles flagged with "accepts marketing' are not going into my newsletter list...

So I’m having a frustrating time with Klaviyios Newsletter lists.People never seem to show up often directly from Shopify (even though they accept marketing by default) or heck when importing from an Excel (off Tidio), even though these are people flagged with ‘accepts marketing', they’re still not making it into my list… I mean I even imported them directly into the list! And they’re still not there.What is going on? Can someone please help. How can I even flag, them into that list in Klavyio? as another question 

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David To
Community Manager
2 years ago
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CoolCatNew Member
asked in Lists, Segments, and Profiles

Integration with Bluepark, profiles and links

I’ve setup integration between the Bluepark ecommerce platform, it was a simple case of adding the API key for Klaviyo into my Bluepark account and the data started flowing. Great!I now have 1000+ profiles in my Klaviyo account, but a big fat 0 in any of my lists. Also, there doesn’t seem to be any “consent status” in any of the profiles. It seems that a profile has been created for anybody who entered their email as part of the checkout process.I have 2 questionsHow do I work out which of the customers are happy to accept email marketing? (this is a question in my Bluepark checkout, but I’m not sure where it shows in Klaviyo)How do I move these customers into my newsletter list automatically?Thanks! 

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Dov
2 years ago
A
Contributor I
Anna ZuckermanContributor I
asked in Lists, Segments, and Profiles

Add customers that had signed up in Shopify that were imported to “profiles” to a list.

All I want to do is add customers that had signed up in Shopify that were imported to “profiles” to a list.I have exported customer csv from Shopify, import to list, DOES NOT WORK.I downloaded Klaviyo “Skipped Records” from that failed upload, nothing is indicated as wrong or anything about why they were skipped, only message: “Check that the correct type was selected for each column during field mapping.”Re-uploaded and changed the “type” everywhere I could to every option available, DOES NOT WORK.Hours of searching for an answer and nothing but the same stupid answers that talk about segmenting lists and harvesting new customers to a list, BUT NOTHING about how to use the list we already have.On the verge of dumping Klaviyo.

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Dov
1 year ago
calebstephen
Contributor I
calebstephenContributor I
asked in Lists, Segments, and Profiles

How should I handle customers creating multiple profiles with multiple emails?

I feel like this question has probably been asked before but couldn’t find a thread pertaining to this particular issue. How should I be handling having the same customer creating multiple profiles with different email addresses but the same phone number? I know that Klaviyo prioritizes the email a unique identifier. Found cases wherethey would already have a profile and then abandon a cart with under a new email thus creating a new profile have an account created at much earlier date but then, and then create a new profile with a new email also assuming there are cases of people trying to to use a “first time purchase” offer multiple times. My issue comes to when looking at the activity logs on all these accounts they seem to be “active”. I have understand having multiple email accounts for work and personal, etc. But is there a way to maintain all this info under the same account so I can get a full view of the customer behavior? I’ve into a few situations where for example it looks

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David To
Community Manager
3 months ago
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Contributor I
skytulipContributor I
asked in Lists, Segments, and Profiles

Shopify tag based flows with automatic discounts of different values

Hi there, I’ve got multi level flows to create and i can’t get it working and here’s what i’m trying to do: I need six of below flows based on tags: Tag shopify profile as influencer (okay) and tier (1 to 6 - okay) Create 6 segments in klaviyo by Influnecers tier (okay) Create shoipyfy discounts (6 of different values) - which should be created dynamically as users are added and emails sent to them (created but can’t test) Create 6 flows - 6 segments with 6 dynamic coupon based on tier with links inside email templates (not working)So essentially, if we label someone in shopify as influencer and give them tier they should be added by Klaviyo to the right segment and the tigger the right flow with an automatically generated code (with the right value for that particular flow).  we are in Australia so i can never get help because of time difference :(Thanks Kirill 

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S
Contributor I
9 months ago
A
Contributor I
AathiraContributor I
asked in Lists, Segments, and Profiles

Is Double-Opt In worth it?

Hey Everyone,We have been using double opt-in since we set up our account in Klaviyo but it doesn’t seem to increase the subscribers. Do you think it’s worth a shot to try single opt-in for sometime to understand if that’d lessen the customer’s frustration in having to go through multiple steps? I know we worry about the spam but what if the customer forgets or doesn’t bother to go for the second step, then we might actually be missing out on a quality lead.Would be good to hear some thoughts on this.Aathira

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Ashley I.
Partner - Silver
7 months ago
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Contributor I
CamilleKContributor I
asked in Lists, Segments, and Profiles

Segmenting List by multiple FSA/Partial Zipcode

HI All, I’m trying to create a segment of my newsletter subscribers by the first three digits of their postal code (FSA). I have 36 different FSAs that I want to filter on. Is there any way to load multiple filters in creating the definition for the segment instead of having to add an “OR” to the definition 36 times? Any suggestions are much appreciated.Thank you.

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C
Contributor I
1 year ago
R
Contributor IV
rutholdfieldContributor IV
asked in Lists, Segments, and Profiles

Mailchimp integration & 30 day engaged segment

Hi there,I’ve just moved over to Klaviyo from Mailchimp. When I created my newsletter list, I just uploaded a CSV file of my existing subscribers, which just included their first name, surname and email address. I didn’t realise at the time that there was a Mailchimp integration option.I have since created my 30, 60 and 90 day engaged segments but all my contacts are in each segment - I assume because they’ve just been added in the last 15 days? So, to try and solve the problem, I then realised that there was a Mailchimp integration option and I’ve added that using the API from Mailchimp. But how do the contacts in my newsletter list get updated as nothing seems to have changed?I thought they might be automatically updated to show klaviyo when they last opened emails etc or is this not possible? I thought the 30, 60, 90 day engaged lists would now be updated and show different numbers? Can anyone help?I just want to make sure I’ve done everything correctly - or should I just delete the

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E
Klaviyo Employee
2 years ago
D
Contributor I
DGreefContributor I
asked in Lists, Segments, and Profiles

Automate subscribers joining lists

Hi guys. I have made four new welcome flows which are variations of my main welcome flow. I did this so that I can track where people of coming from (ie Insta sign up, colab signups). These subscribers then join a list just for that sign up and flow but as they come to the end I want to add them to my main newsletter list. is there an automated way to set this up plus a way to then stop them receiving another welcome flow when they join my newsletter list? I have seen on here ppl suggest downloading CSVs etc but that seems like a lot of additional handling to me. 

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alex.hong
1 year ago
thestephwhoridesbikes
Contributor I
thestephwhoridesbikesContributor I
asked in Lists, Segments, and Profiles

Some Items and Parent Categories not available

I’m trying to create a segment of people who purchase one of eight specific items. I’m integrating with Lightspeed POS to pull inventory items.I tried setting it up this way: Placed Order > at least once > over all time > Items. But only four of the eight items are available to select. I also tried putting the items into categories, but only one of the four Parent Categories I created is visible. Is a category or parent category NOT available if someone hasn’t purchased it yet? 

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thestephwhoridesbikes
Contributor I
2 years ago
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Contributor I
evergreencandlecoContributor I
asked in Lists, Segments, and Profiles

How do I exclude site users from profiles

How can I exclude site users from getting added to the profiles? The site is running Woocommerce and Wordpress. Anytime an admin logs in, their activity is tracked, and a profile is added. I don’t need to track site admins & certain other user roles.

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E
Contributor I
2 years ago
R
Contributor I
ragch577Contributor I
asked in Lists, Segments, and Profiles

Unable to add members to LIST through API using Go

I am unable to add members to List using the following code,  https://developers.klaviyo.com/en/reference/add-members I used payload as, -d '{"profiles": [{"email": "george.washington@klaviyo.com"}]}'I am using right right LIST_ID and API key, but still it is complaining like this, <h2>Sorry, that page isn't actually here.</h2>   <p>The address you asked for didn't work for some reason. Here are some possible reasons why:</p>  <ol>    <li>We have a bad link and you were unlucky enough to click it.</li>    <li>You may have typed the page address incorrectly.</li>    <li>This web server is bonkers right now.</li>  </ol>

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Dov
1 year ago
Dustin Lee
Contributor I
Dustin LeeContributor I
posted in Lists, Segments, and Profiles

What’s the best way to identify unengaged subscribers on newly consolidated main list?

I am trying to consolidate multiple lists into one main list and then clean the list so I’m only sending to people who are interested in my emails. Currently, I’ve created a segment of all my lists and then converted that segment into a list. Now I’m trying to create a Sunset Segment to remove subscribers who are unengaged. In the Klaviyo instructions to do this it wants me to select people that have been on the list more than 90 days. But since I just created this segment and turned it into a list I’m concerned that it’s going to look at these people as being on the list less than 90 days (even though they’ve actually been on my email list for more than 90 days in most cases).What’s the best way to identify unengaged subscribers when I just consolidated all of my lists into one large main list?Any ideas or insights would be much appreciated!

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Dustin Lee
Contributor I
2 years ago
S
Contributor I
Stevie BuoyContributor I
asked in Lists, Segments, and Profiles

I have more profiles in Klaviyo than my shopify list.

HI Guys,I’m new to Klaviyo, and moving from another program. I’m just starting to work everything out before I completely move all my work flows over..I integrated my Shopify store then did a huge cleanup of customer profiles in Shopify (deleted inactive accounts Shopify) but Klaviyo is still showing these and counting them towards my usage.How do I get Klaviyo to reflect the correct number of profiles (delete the removed Shopify profiles).Thanks advance❤️ Stevie

2
S
Contributor I
1 year ago

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