Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,229 Topics
  • 3,382 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1229 Topics

Dang Le
Active Contributor I
Dang LeActive Contributor I
asked in Lists, Segments, and Profiles

How to create unengaged segment with condition "didn't engage over the last X number of emails"

Hello Klaviyo community!Hope everyone’s having a good day!I am creating a segment for unengaged profiles, which condition setting contains they receive at least X number of emails and didn't click and open for Y number of days. I am not sure how to figure out the optimized number for this X and Y. I contacted Klaviyo support, and they recommended that “You can modify this number depending on how often you send to your customers and the type of products you sell. If you send daily, make this number higher.”Related document: https://help.klaviyo.com/hc/en-us/articles/115005078347The problem is our sending habit (how often we send to our customers) tends to be instable and fluctuate for now. We’re having punch of stores, segments to work on. At some point, we’ll be sending a decent amount of email for one of our store/segment, but sometime we’ll be most likely sending nothing but the email flows we set up (no campaign). So for example, if I set the segment to “receive at least 10 emails a

4
Dang Le
Active Contributor I
4 months ago
LaryW
Contributor I
LaryWContributor I
asked in Lists, Segments, and Profiles

should master profiles list be a list or a segment?

Hi, sorry, dumb question but should my master customer list be a list or a segment? I inherited this corporate account from others who created a master list but as a segment - see below. Thanks  

1
David To
Klaviyo Employee
2 years ago
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Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

How can I create a segment with last product viewed?

I would like to segment based on last brand viewed ( aka collection / product vendor in Shopify ) This would then allow for more personalised emails with relevant content. There is a way of showing last viewed products by creating a feed so Klaviyo is capable of attaining the last viewed product info. It would also be great to be able to insert the brand name into subject line. I look forward to your help on this. Sean

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Dov
1 year ago
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Contributor I
popiinyourpocketContributor I
asked in Lists, Segments, and Profiles

How to edit list confirmation email after form submission?

I have a pop up on my website with a coupon code telling people to sign up: but the confirmation email is awful: how can i edit this email 

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Taylor Tarpley
Community Manager
6 months ago
A
Contributor I
AshleyHContributor I
asked in Lists, Segments, and Profiles

Profiles Consented but not in Newsletter List

Hi there. I’m noticing 2K+ profiles that have the consent for email box checked but they are not in my newsletter list. From what I can see, they got into Klaviyo from Shopify but I don’t see how they are consented without signing up via one of my Klaviyo forms or the checkbox at checkout (email me with offers). I have already ruled out the double opt-in and email confirmation and both of those are good to go. Does anyone know why these profiles would be consented but NOT in my newsletter list??

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retention
Partner - Platinum
1 year ago
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Contributor III
EmpoweringWomenContributor III
asked in Lists, Segments, and Profiles

Can I Update Several User Profiles Locations At A Time?

Hi there,  We uploaded profiles without a city, province or country to Klaviyo. We have since deleted the lists they were in and they are now a part of our master list. Is there a way to bulk these profiles and add their location? Can we simply re-upload our CSV file, and will Klaviyo add to the already existing profiles, or will it create new ones? Hope someone can help! Thanks!

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E
Contributor III
2 years ago
K
Contributor I
KateWContributor I
asked in Lists, Segments, and Profiles

Why am I not receiving notifications of new signups to my newsletter?

Hi,I have a customer who is trying to sign up for my newsletter, she got all the confirmation emails alongside the GDPR etc and has received the discount code, but her email is not showing up in my newsletter list. I’ve also received a new profile from another customer who signed up using my form on my website but her email isn’t showing up on my newsletter list either. Plus I’ve not received any emails from Klaviyo letting me know I have two new subscribers. Any ideas what’s happening here please?I tweaked my sign up form slightly the other week but it all said it was live on my dashboard so I’m not sure that would have affected it? Many thanks,Kate

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Omar
Partner - Platinum
1 year ago
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Contributor I
charlotandmeContributor I
asked in Lists, Segments, and Profiles

Can i get deleted profiles back?

Hi, i tried following the guide of https://help.klaviyo.com/hc/en-us/articles/115005078347-List-Cleaning But ended up deleting all of my subscribers (even those who actively opened my emails). Can i somehow get them back? I tried contacting support on Email but haven’t received any answers yet. Is there somehow a way i can get them back?  Update: Not possible and found another solution. 

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David To
Klaviyo Employee
7 months ago
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Contributor I
Stevie BuoyContributor I
asked in Lists, Segments, and Profiles

I have more profiles in Klaviyo than my shopify list.

HI Guys,I’m new to Klaviyo, and moving from another program. I’m just starting to work everything out before I completely move all my work flows over..I integrated my Shopify store then did a huge cleanup of customer profiles in Shopify (deleted inactive accounts Shopify) but Klaviyo is still showing these and counting them towards my usage.How do I get Klaviyo to reflect the correct number of profiles (delete the removed Shopify profiles).Thanks advance❤️ Stevie

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S
Contributor I
1 year ago
K
Contributor I
kate_activetruthContributor I
asked in Lists, Segments, and Profiles

Profile Suppressions

I’m trying to clean up our profiles/segments/subscribers and wondering if I suppress profiles manually, can they still resubscribe at a later date if they choose to? 

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David To
Klaviyo Employee
2 years ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles

How best to turn your customers into affiliates

We have quite a large email list approx 500k with around 100k engaged profiles. We would like to grow our affiliate referral traffic and would like to email bloggers / content creators already within our list of customers. In effort to reduce the list for manual review I have removed all gmail, hotmail, yahoo, etc emails from the list. Anyone else done this or have sugggestions?

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S
Problem Solver III
11 months ago
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Contributor I
homehelpersContributor I
asked in Lists, Segments, and Profiles

Why won't my Proximity to a location segment pull any profiles?

has anyone got the proximity to a location segment working?  I always getting zero or just few matches.

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H
Contributor I
2 years ago
G
Contributor I
Game OnContributor I
asked in Lists, Segments, and Profiles

Is there a way to updating customer profiles with comments and notes?

Hi - Can anyone tell me how I add notes to a customer profile. For example a B2B customer with whom I have spoken, I wish to add a short note about when spoken to and actions. Many thanks  

1
Taylor Tarpley
Community Manager
1 year ago
A
Contributor I
Arwin_SContributor I
asked in Lists, Segments, and Profiles

How can I calculate the Historic CLV and Total CLV in the CLV Calculation Template from the Predictive Analytics Course?

I am currently taking this course - Using Customer Lifetime Value Data in Klaviyo  I am having trouble with filling out the CLV Calculations Template. In the video in the course I understand how to reference Predicted CLV, however for the other two (Historic CLV and Total CLV) the video completely skips how to identify the thresholds. Attached is a screenshot of my calculations tab. I am trying to understand how to use the table on the left with my threshold groups.  Would anyone be opposed to explaining this to me as it was not clear in the video or the course contents.  

3
David To
Klaviyo Employee
4 months ago
V
Contributor I
VIAJIYUContributor I
asked in Lists, Segments, and Profiles

Syncing Klaviyo with Google Contacts

Hi We are new to Klayvio and CRM and Email management- we have previously used Google contacts + YAMM (yet another mail merge) to email clients. We use Tags in Google contacts to manage segments  (location, vip etc). Any advice for importing these contacts here? Sam 

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alex.hong
2 years ago
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Contributor I
OctavioContributor I
asked in Lists, Segments, and Profiles

Passing "active on site" properties

Hello,We’re using Shopify integration and I’m trying to figure it out how to segment the users by “active on site” properties, e.g. by browser or OS property.For some reason, this data is visible when looking at individual user’s profile, but I cannot create a segment based on those properties (browser or OS), because they don’t show up during segment creation.Any ideas?

1
David To
Klaviyo Employee
1 year ago
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Contributor IV
rutholdfieldContributor IV
asked in Lists, Segments, and Profiles

Mailchimp integration & 30 day engaged segment

Hi there,I’ve just moved over to Klaviyo from Mailchimp. When I created my newsletter list, I just uploaded a CSV file of my existing subscribers, which just included their first name, surname and email address. I didn’t realise at the time that there was a Mailchimp integration option.I have since created my 30, 60 and 90 day engaged segments but all my contacts are in each segment - I assume because they’ve just been added in the last 15 days? So, to try and solve the problem, I then realised that there was a Mailchimp integration option and I’ve added that using the API from Mailchimp. But how do the contacts in my newsletter list get updated as nothing seems to have changed?I thought they might be automatically updated to show klaviyo when they last opened emails etc or is this not possible? I thought the 30, 60, 90 day engaged lists would now be updated and show different numbers? Can anyone help?I just want to make sure I’ve done everything correctly - or should I just delete the

3
E
Klaviyo Employee
2 years ago
K
Contributor I
KelUKContributor I
asked in Lists, Segments, and Profiles

Trouble importing a list and understanding profiles in my account

Hi, I am completely new here 😀 A marketing company we were paying for to do Klayvio have left me stranded with a messed up account. I don’t have a clue really what I am doing and because the set up stage has been done by someone else which seems a mess, it seems so confusing to me. I have watched videos, but none of them seem to show the issues I have. If I could start it from scratch I would, but we already have some contacts in there now.Question 1I logged in yesterday to have a look and try and upload a csv file from another marketing platform we have, with no joy. I have checked the date and everything of the file but it still fails. The list had the customer email, first name, last name and date consented only, so I am not sure what I am doing wrong.Question 2When I logged in is showing me we have 2540 counts under profiles, not in any list, however, today the profile count is the same but I cannot view any emails now. Has anyone else had this issue of them not showing? Question

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David To
Klaviyo Employee
7 months ago
A
Contributor I
Anna ZuckermanContributor I
asked in Lists, Segments, and Profiles

Add customers that had signed up in Shopify that were imported to “profiles” to a list.

All I want to do is add customers that had signed up in Shopify that were imported to “profiles” to a list.I have exported customer csv from Shopify, import to list, DOES NOT WORK.I downloaded Klaviyo “Skipped Records” from that failed upload, nothing is indicated as wrong or anything about why they were skipped, only message: “Check that the correct type was selected for each column during field mapping.”Re-uploaded and changed the “type” everywhere I could to every option available, DOES NOT WORK.Hours of searching for an answer and nothing but the same stupid answers that talk about segmenting lists and harvesting new customers to a list, BUT NOTHING about how to use the list we already have.On the verge of dumping Klaviyo.

1
Dov
1 year ago
C
Contributor I
caitlinbmarketingContributor I
asked in Lists, Segments, and Profiles

How to move profile to list segment?

Hi! I ran a giveaway this week and the 1st day the sign up form it was accidentally set to double opt-in. How do I move those missing profiles of entrants into the list segment??

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alex.hong
1 year ago
M
Contributor II
MailingContributor II
asked in Lists, Segments, and Profiles

Accessing segment in CMS template

Hi there,Is there a way to e.g. access the segment of a visitor coming from an email in our CMS to personalise content?Initially I had thought of e.g. adding segment data as url parameters to links in Klaviyo emails, which we can then use in the CMS. Is it possible to access segments as template tokens in email design so visitors to our site arrive at parameterised URLs?Thanks,Matt

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M
Contributor II
2 years ago
R
Contributor I
ROMUContributor I
asked in Lists, Segments, and Profiles

How to add a flow to profile

Hi there, I have multiple issues with Klaviyo, but the most urgent one is this: I have a sign up form to collect new subscribers. Subscribers from this form should automatically receive a first “welcome” flow. Before I send a specific campaign to them. But here’s the issue: Profiles who signed don’t get added to the subscribers list (I just found them by coincidence). I had to make a snapshot in order to create a new list, which I also added as a trigger to my welcome flow.  So now, the welcome flow has another trigger (members of this new list). But I just checked the “send messages” overview on each profile and there was nothing. And also no flow attached to each profile. Now I am asking myself, how this should ever work. If I have to send each e-mail manually since the flow doesn’t work, what should I use Klaviyo for?   

3
Dov
1 year ago
S
Contributor I
SionaWardContributor I
asked in Lists, Segments, and Profiles

Segment based on dollar value

Is there any way to add an ‘order over £100’ to part of a segment ?

4
Dov
1 year ago
Dustin Lee
Contributor I
Dustin LeeContributor I
posted in Lists, Segments, and Profiles

What’s the best way to identify unengaged subscribers on newly consolidated main list?

I am trying to consolidate multiple lists into one main list and then clean the list so I’m only sending to people who are interested in my emails. Currently, I’ve created a segment of all my lists and then converted that segment into a list. Now I’m trying to create a Sunset Segment to remove subscribers who are unengaged. In the Klaviyo instructions to do this it wants me to select people that have been on the list more than 90 days. But since I just created this segment and turned it into a list I’m concerned that it’s going to look at these people as being on the list less than 90 days (even though they’ve actually been on my email list for more than 90 days in most cases).What’s the best way to identify unengaged subscribers when I just consolidated all of my lists into one large main list?Any ideas or insights would be much appreciated!

2
Dustin Lee
Contributor I
2 years ago
C
Contributor I
CharlieovenContributor I
asked in Lists, Segments, and Profiles

How do I label my customers to put them on a list together?

I sell at events so not many sales link to Shopify.  I can’t figure out how to create a list of customers.  Any ideas?  Thanks,

5
alex.hong
1 year ago

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