Learn about the profiles in your account as well as how to create lists and segments.
Hi everyone! I’m new here but been using Klaviyo for a while.Wondering, does anyone know of a Shopify app that can pass the Product IDs of Recommended Products to a Klaviyo custom property (as array), to achieve a similar result as what’s shown here in this article?Many thanks in advance for any App suggestions! I’ll do my best to help out here in the forums when I can. 😊 Recommended products custom property (array)
what is difference between opt-out and opt-in
Hi folks,I’m pretty new to this, but I’m working with a business owner to get their email marketing up and running. I’m charging them the cost of their account per month while I’m learning. I’m trying to clarify some stuff about profiles, lists and account cost. For some context:They’ve not done any email marketing for some time. As far as I can tell they’ve had a newsletter signup form but never sent one. They currently send abandoned cart emails via BigCommerce. They have about 9000 active profiles in total, but just under a thousand subscribers in BigCommerce. There are also a couple of hundred profiles who have entered the newsletter segment in Klaviyo, but I haven’t proceeded with setting up Klaviyo signup forms yet - it looks like these are folks who have placed orders and consented to newsletters during checkout.I really want to try and reduce the number of profiles we’re charged for, but I’m not sure if I can since I don’t have any information on people who have unsubscribed (
Hi coommunity, Iwanted to know does Klaviyo have any problem with us buying or renting lists from providers? Does klaviyo discourages cold email marketing?
What is the best way to consolidate custom properties? We have 3 different properties set for the same purpose (signing up for a particular segment of our list).Example:One previous ESP property is set as a tag Another previous ESP property is set as a AB custom property New subscribers with Klaviyo have XY custom property. This is the one we would want the other two to “populate.”They all mean the same thing, but it’s cumbersome setting up segments for them because you have to include all of the options. It would also be cleaner to have everyone with the same customer properties overall.I realize a CVS export/import is probably the way to go, but I’m not sure exactly how to do that in this case.Thanks!
Hi,I created a tag on Shopify called Wholesale for customers who’ve been approved as our wholesale customers. Then, I created a segment on Klaviyo called Wholesale for customers that contain the tag “Wholesale” on Shopify. And then I created a an email Flow to send a welcome email to any customers who is added to the Wholesale segment. For visualization purposes: Shopify Customer Tag: WholesaleKlaviyo Segment: Wholesale (anyone who contains the tag Wholesale on Shopify)Klaviyo Email Flow: Anyone added to Wholesale segment receives email For some reason, my customers are not being added to the Klaviyo segment. I used the back-populate flow command, and there are no time-delays. Wondering if I’m missing something? Is there a common issue here?
Hi, Profiles signed up using the Klaviyo sign up form is not being added to my shopify subscribers list automatically. Can you please help? Thanks. Kind regards,
I’m trying to upload a ,CSV file of email addresses to create a new list. I’ve done this four or five times before as we attempt to grow our email address list. I can navigate to the “Lists & Segments > Create” page, but when I click on the left hand box that says “List”, Klaviyo just takes me to a blank page! I have rebooted the computer, cleared the cache, logged out, restarted Safari, and even tried from a different computer. Nothing works. At this point, Klaviyo is unusable to me since I can’t even access my lists of hundreds of names. What am I doing wrong? Please help!
We are using a 3rd party resource to collect email addresses (Hello Bar). The contact list in Hello Bar is linked to Klaviyo using a private API. I would like to put all of the people who sign up via the API into a list / segment so that they enter a flow and are emailed once they enter their email into the Hello Bar widget. I can’t locate anything in the list / segment and/or in flows that will pick out the people who signed up through that Private API. Would really appreciate any help! Thank you
Hello All:We are using a WordPress plugin to import new leads into Klaviyo. The plugin developer says that the new API does not include a field for Street Address. If this is true, are there plans to include it in the future? We would like for our forms to fill out all corresponding fields available in Klaviyo.
Hello -I need some clarification on if the flow is set up correctly to EXCLUDE anyone who has already received a specific email?
HiI am sure this is simple but can’t figure out how to do it. I am building a waiting list for a new product and at the end of the launch phase I will send a closing email. In this email I want to have a button offering users to opportunity to sign up to my normal newsletter list, when they click on it they will be automatically moved to this list ready to trigger additional flows How would i do this?ThanksAndy
Hello guys, I’ve set up an abandon checkout sequence and it seems to be running smoothly. I’ve checked the analytics and it seems to be sending out emails on the regular. I’ve even tested it with my own email and received the abandon-cart sequence.However, my lists doesn’t seem to be populating at all. So i’m unable to collect email data for further promotion.Other info you might need- I’m using WooCommerce- I’ve checked single opt-in for the opt-in process- Klaviyo is properly integrated with woocommerce- I've checked "subscribe to email marketing"
I’d like to be able to send CARE communications, which uses Legitimate Interest as opposed to consent, to my customers. In order to do so, I need to provide them with a way to unsubscribe from it (ideally in a separate way than Marketing). With previous CRM tool, I was able to have a CARE flag created for every orders and which was managed separately than the marketing flag. Is there a way to do this in Klaviyo?
Hi everyone!I am new to the platform and our company have a list of approximately 30K contacts over years in business. We want to upgrade our plan and want to know if there is a tool to help filter out bad contacts before starting a campaign. We want to ensure deliverability and compliance as best as we could! I already emailed support and waiting for their response. Although if anyone has experience with we would appreciate your help! Thank you!
So how do I track down the potential customers who perhaps have spent 30 mins on the site but have not bought. I don’t always have an email. And also how do I get alerted? I amy not see this for a long time. Many thanks Liz
Is there a way to score or rank leads in Klaviyo?
Hello Support,Is it possible to integrate Subscribe to the list from our custom WordPress plugin?Actually, I have integrated it earlier but I have got the email from Klaviyo regarding exposed of the private key,Is there is any way to integrate Subscribe to the list API into our custom WordPress plugin?Thank you in advance
HELLO EVERYONE! I was wondering did anyone know how to sync contacts from shopify to klaviyo?
Hi,Really hope someone can help with this one!I am trying to create a list or a segment of people who have written Product Reviews on our website so we can email them. How can I define this metric or measure so I can select it to create a list? So it would fall under Someone who has done something - I need to create a measure of the act ofsubmitting a product review...can anyone tell me how this is done? Thanks Sue
Dear Helpful Community Members! Why I am unable to upload the contacts from my PC??Kindly help me outThanks <3
Hi all,I have a bit of a dilemma. Our top goal is to grow our Newsletter list, we want to do this by encouraging customers to sign up to receive notifications for items they’re interested that will be available for preorder in the near future. Currently, we “hide” upcoming products behind a password protected sign up form. Once the customer signs up, ideally, they would receive an email that provides the password AND subscribe them to the newsletter. Once inside the product page, they can then sign up to receive notifications about that specific product (thus adding them to a specialized list outside of the newsletter). I’m having trouble figuring out how we can get them to sign up for the newsletter, but also receive a password? Or vice versa?If the first option isn’t possible, is there a way in the password email to at the very least, encourage them to sign up for the newsletter? Is there a link we can format into the email that once they click it, signs them up for the newsletter?Th
