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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,544 Topics
  • 4,442 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1544 Topics
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Contributor I
LIsaMContributor I
asked in Lists, Segments, and Profiles
How Can I Use "Update_Property_Link" tag to Add a Profile Property?

Hi there!I’m trying to create a profile property and running into a problem.  Hoping you can help.I have a list set up triggered by an email opt in on a landing page.At the 3rd email in the flow I want to give the customer a button to sign up for a waitlist.  I have built this out and used the code provided here is what I have:{% update_property_link 'waitlist' 'true' 'https://waitlist.glampingoutsidethebox.com/p/survey_results' %}When I preview and test, it I get a place holder message one one computer.  I also tested it on another computer and it tells me the site is not secure.  Can you take a look and tell me if I have the code incorrect?What I’m trying to do is once they click on the waitlist button it will separate them from that list and put them into a new list.  What is the best way to do this?Thank you! 

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S
Contributor I
1 year ago
E
Contributor II
embalmskincareContributor II
asked in Lists, Segments, and Profiles
How to create a segment based on property value that hasn't been collected yet?

How do I create a segment for those whose birthday/birthdate is missing?When I select Properties about someone and then select birthdate it doesn't give me any option to say "birthdate missing from profile".I want to send an email to those who haven’t entered their birthday /birthdate yet but I can’t seem  select anything suitable to create the segment.

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L
Contributor I
1 year ago
C
Contributor II
CraftyOneContributor II
asked in Lists, Segments, and Profiles
Sending campaign to those that did not confirm subscription

Hi all,I cannot seem to find a solid answer, both here in the forums or elsewhere. What is the legality regarding sending a follow-up message to those that did not complete the double opt-in? We have a very large segment of folks that did not complete their double opt-in, for whatever reason, and we would hate to miss out on that potential revenue. We currently have a sign-up form set up to encourage subscribing again to those that did not complete the double opt-in, but we’d like something that captures more people if possible. Could we send them a one time campaign asking for them to confirm, or to resubscribe? From my understanding that would then be considered spam, right, because we’d be messaging them when they weren’t subscribed?  Thank you for any help! .

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C
Contributor II
1 year ago
C
Contributor I
catarojastropicoContributor I
asked in Lists, Segments, and Profiles
How can I update a user's profile with birthday & gender data?

Hi guys!How can I send an email to my database so they can update their birthday and gender Thank you!!

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C
Contributor I
1 year ago
B
Contributor I
BenjaminNContributor I
posted in Lists, Segments, and Profiles
How can I use segments to prevent users from receiving back to back emails?

It would be helpful to have a feature where I could create segments based on engagement for scheduled campaigns.When we run promos, I do my best not to email customers two days in a row. One simple way to do this is to exclude customers who opened one day’s email from the following day’s send.In order to do this efficiently, it seems like I have to wait for the email whose openers I’d like to exclude to start sending. It’s only then that I can select it from Klaviyo’s segmentation menu.This is true even if I make a segment with rules like “opened email once over all time where Campaign Name equals [previous day’s campaign].” If I manually enter the name of the campaign in question, the list size will show as 0. However, as soon as that email goes out and I select the Campaign Name from the dropdown menu, it will populate accurately.If I send promo emails 2 days in a row and I want to exclude people who opened the day 1 email from receiving day 2, I have to wait until day 1 has begun to

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Taylor Tarpley
Community Manager
1 year ago
F
Contributor I
froblesContributor I
asked in Lists, Segments, and Profiles
Different customers vs klaviyo profiles

I have 237 customers on Shopify, and 243 profiles on Klaviyo.Why don't klaviyo's profiles match my customers on Shopify? How can I see which ones are not on my Shopify customer list but are on Klaviyo profiles?I have removed customers from Shopify and from Klaviyo, but it seems to me that the list of Klaviyo profiles is not updated. Can you help me? Thanks in advance.Francesc

1
Dov
1 year ago
Jakub
Partner - Silver
JakubPartner - Silver
asked in Lists, Segments, and Profiles
Audience Breakdown functionality

Hi Community,I have a question regarding functionality of audience breakdown for campaigns. If I add segments based on customer engagement to check which segment perform the best in regards of CTR for example, the difference of clicks is very small.That makes me wonder if someone is in 180 days engaged segment and click on email afterwards this profile will be shown here under all 5 segments as it part of each of them. So if 30 days engaged has lower count of clicks that means this breakdown show profile based on their snapshot on the send out time right? Because if there were differently each click should be counted for the strictest segment so 30 days engaged.    

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Jakub
Partner - Silver
1 year ago
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Active Contributor I
SharonSTPActive Contributor I
asked in Lists, Segments, and Profiles
Safari mobile blocking call to _learnq.push?

Hi everyone, On the client side, we have some code that creates Klaviyo profiles by using Klaviyo’s javascript library via the _learnq.push(['identify', {'$email' : 'xyz@xyz.com'}]) call.  When making the call on Chrome, everything works fine and a Klaviyo profile is created and _learnq.isIdentified() will now return true.  On Safari mobile however, no profile is created and _learnq.isIdentified() simply returns false.  Anyone else experiencing this and is this a known problem?

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Brian Turcotte
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles
Engagement and Open Rate Errors

If open rates can no longer be relied upon due to iOs privacy etc should we use OR to decide which profile should remain in our active list. Also how much emphasis is Klaviyos engagement calulation placing upon the OR. Thanks and Merry Xmas Sean

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S
Problem Solver III
1 year ago
M
Contributor II
mohammadliton91Contributor II
asked in Lists, Segments, and Profiles
CORS policy: No 'Access-Control-Allow-Origin' from Shopify Store

Hi, I am currently using Klaviyo javascript client to do OnSite Activity: I have tried to unsubscribe a profile from a list using below code structure:const options = { method: 'DELETE', headers: {'content-type': 'application/json'}, body: JSON.stringify({ emails: email })};fetch('https://a.klaviyo.com/api/v2/list/LIST_ID/subscribe?api_key=PRIVATE_API_KEY', options) .then(response => response.json()) .then(response => console.log(response)) .catch(err => console.error(err));  Unfortunately, I am getting CORS error, even though the site is made request over HTTPS. How can I get resolve from this? Or How can I unsubscribe from a klaviyo list using JavaScript client?Any help would be appreciate

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Brian Turcotte
1 year ago
I
Contributor I
iamharidasanContributor I
asked in Lists, Segments, and Profiles
Update Profiles not working

I am trying to use Update Profile API using Axios.I am not sure what is wrong, the data is not updating.await axios({ url: `https://a.klaviyo.com/api/profiles/${id}/`, method: "PATCH", headers: { accept: "application/json", revision: "2022-10-17", "content-type": "application/json", Authorization: `Klaviyo-API-Key xxxxx`, }, body: JSON.stringify({ data: { type: "profile", attributes: { properties: { "Plan Codes": "123" }, phone_number: "9876543210", }, id: id, }, }), })Under data, for the parameter id which id needs to be added?

1
Dov
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
posted in Lists, Segments, and Profiles
Using Christmas Card Email as Winback strategy

I have run a small experiment sending a small number of unengaged profiles a Christmas Card email ( elegant graphic, goodwill message and no sales offer or pitch ) The open rate was excellent and unsubscribe was very low. I think this may in part be due to the time of year, most are in a good mood and its less likely to be unsubscribed for the same reason. I think scaled this out to more unengaged profiles and have picked up more than 30k profiles back into temp engaged segment. It will be interesting to see if they stay engaged when receiving campaign emails and will report back with my findings.You could test this on your list with a Happy New Year message. Sean

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Dov
1 year ago
R
Contributor I
remyinheavenContributor I
asked in Lists, Segments, and Profiles
Property update redirecting to placeholder page

hi there,I am having an inexplicable error when using a button to update a property (something I’ve done without issue many times!)Klaviyo is redirecting to a placeholder page in test rather than my landing page, and not updating the property.{% update_property_link ‘holiday2022’ ‘true’ 'https://www.wendynicholnyc.com/pages/thank-you-holiday' %}This is the code I’m using.  Can anyone help me understand why this method isn’t working for me?  It used to work perfectly.

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Brian Turcotte
1 year ago
S
Contributor I
StuhliiContributor I
asked in Lists, Segments, and Profiles
Dropdown in sign up form in date format? Date-triggered flow with those dates

Hello, i want to create a sign up form, in which people can choose from different dates and sign up. This date is then used a property to remind them of their chosen date. So i want to setup a date-triggered flow. Unfortunately in a dropdown menu you cant set the format to date. So i have a custom property which is in text format. So i cant setup the flow, since its no date format. Do you have any solution or integrations from webinar tools? I just cant find anything helpful ^^ Thanks in advance :)

1
Dov
1 year ago
D
Contributor I
dreadfullhippieContributor I
asked in Lists, Segments, and Profiles
How do I create a segment only for unfulfilled orders?

Hi, I am needing to create a segment for those whos orders are currently unfulfilled so that I can send a mass email to let them know the status of their order. Can this be done?

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Ashley I.
Partner - Platinum
1 year ago
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Contributor I
pgconnollyContributor I
asked in Lists, Segments, and Profiles
How create an interest survey in Klaviyo

I want to send new subscribers an email that asks their interests, and have responses be added to customer profile. One question with 5 responses. If subscriber clicks on a response button, that attribute gets added to their profile. Can I do this within Klaviyo? Is there a tutorial? 

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Spark Bridge Digital LLC
Partner - Gold
1 year ago
S
Problem Solver III
SeanMcCProblem Solver III
asked in Lists, Segments, and Profiles
How best to turn your customers into affiliates

We have quite a large email list approx 500k with around 100k engaged profiles. We would like to grow our affiliate referral traffic and would like to email bloggers / content creators already within our list of customers. In effort to reduce the list for manual review I have removed all gmail, hotmail, yahoo, etc emails from the list. Anyone else done this or have sugggestions?

4
S
Problem Solver III
1 year ago
R
Contributor I
rufaidh_risminContributor I
asked in Lists, Segments, and Profiles
Adding customers to list once they place an order

Hi there,I would like to know if I can add my customers to the list once they place an order.I’m using woocommerce. I know that we can setup a checkbox in the checkout but it isn’t that convenientbecause not everyone will select it. or see it in the first place.Thank You.

2
D
Contributor I
1 year ago
rollout
Contributor II
rolloutContributor II
asked in Lists, Segments, and Profiles
GET /lists - invalid id inconsistent status and content type

Hi there,I was just wondering if the following is expected behaviour or a potential bug in the /lists endpoint.Scenario 1. Using asdasd123123POST https://a.klaviyo.com/api/lists/asdasd123123Response: 404 application/vnd.api+json{ "errors": [ { "id": "6b07a851-1343-4850-b8ad-73ac6d8ac87f", "status": 404, "code": "not_found", "title": "Not found.", "detail": "A group with id `asdasd123123` does not exist.", "source": { "pointer": "/data/" } } ]}Scenario 2. Using asdasd123123%40. POST https://a.klaviyo.com/api/lists/asdasd123123@.Response: 404 text/html<!DOCTYPE html><html> <head> <meta http-equiv="Content-Type" content="text/html; charset=utf-8" /> <title>Oops Error 404 - Klaviyo</title> <!-- etc ... -->Scenario 3. Using asdasd123123%40.cPOST https://a.klaviyo.com/api/lists/asdasd123123@.cResponse: 500 application/vnd.api+json{ "errors": [ { "id": "9ecf9268-f449-4c0e-838a-b42946

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Brian Turcotte
1 year ago
J
Contributor I
Jean at PackersContributor I
asked in Lists, Segments, and Profiles
Newbie question... setting up a welcome series to segments within a list

hi thereI’m trying to follow all the recommended steps for getting our company set up. We have a single mailing list, but customers will have the option to sign up for our brass, woodwind, or both newsletters. I’ve made the assumption that the different lists, should actually be segments? I’ve made some drafts in the welcome series, but I’d like to create different flows according to which segment they’re in. I've not quite figured that out in the trigger set up… can anyone help?thanks 

1
alex.hong
1 year ago
N
Contributor IV
Nick_rackattackContributor IV
asked in Lists, Segments, and Profiles
Conditional split not working when used in a flow after an A/B test

I have an A/B test in my flow which is designed to test whether an offer converts better than no offer. After the A/B test I have 2 conditional splits which include a webhook back to the sales platform to track which customer received which offer.  The problem is that the first conditional split is pushing 100% of the customers through the ‘No’ path even though ~50% received Variation A:I Any ideas why both conditionals are not picking up that customers have received either variation?

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Dov
1 year ago
G
Contributor I
goGetintoit DanContributor I
asked in Lists, Segments, and Profiles
Pause Email Marketing Subscription

I don’t think Klaviyo has this specific feature, but the idea is to allow subscribers to Pause their subscription for X amount of time instead of unsubscribing. Ideally this option would be on the unsubscribe page. Has anyone done this? If so, do you mind sharing how you did it? Is it possible to send people to a custom unsubscribe page with this option? Thanks! 

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C
Contributor I
1 year ago
S
Contributor I
StevensCopyContributor I
asked in Lists, Segments, and Profiles
Flow isn't sending when someone joins the segment (trigger)

I have 2 flows. In flow 1, we ask for a 1-5 star NPS rating. If someone clicks 1-3 stars, they enter a segment “Property about someone, NPS Rating is less than 4”.  Once someone enters this segment (I’ve confirmed that they are indeed in the segment after clicking any star 1-3) they should trigger flow 2. Except this flow never gets sent, despite entering the segment.I’ve made sure all my definitions are correct and the the right definitions are paired with the right flow. I’ve also turned off smart sending for each flow.This is an ongoing issue for me. Klaviyo seems to be extremely buggy and unreliable. 

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Mailbox Manny
Partner - Silver
1 year ago
K
Problem Solver I
KatePobiProblem Solver I
asked in Lists, Segments, and Profiles
Segment placed order over all time vs before/after a date

Hi,  I need some help. I do not understand why this first segment is smaller than two below. Shouldn't it be the sum of the two below? Isn’t over all time the sum of everything? 

2
K
Problem Solver I
1 year ago
G
Contributor I
GiuliaFreContributor I
asked in Lists, Segments, and Profiles
Wrong customers location

Hi,I’m having a problem with Klaviyo. Few weeks ago I connected Klaviyo to my Prestashop account but I realized that there is a problem with location in Klaviyo. I try to explain myself. When a person fills the registration form on my ecommerce has to give us some information (including the place where this person lives). Even if now Klaviyo and Prestashop are connected, Klaviyo doesn’t take the location from Prestashop, but from somewhere else. The problem is that sometimes the information Klaviyo takes is wrong. Since we send newsletters based on where people live it’s important that the locations are correct. Do you know how I can fix this issue?(I hope I’ve made myself clear. Otherwise I am available to answer your questions). Thank you,Giulia 

2
V
Contributor I
1 year ago
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