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Lists, Segments, and Profiles

Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

1,145 Topics
3,159 Replies

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Dov

solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...

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Dov

solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...

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1

Dov

solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...

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2

1145 Topics

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karen1628Contributor II

asked in Lists, Segments, and Profiles

How can you segment all emails that subscribed/enter your list over all time? Whether they are still subscribed or unsub already

I would love to know how I can put all the emails that have subscribed and unsubscribed in a store. This means all emails that has ever been connected in a store from the very beginning up until present...all of them. What should be the definition when you're segmenting them? Thanks so much

eternal esthetics beautyContributor I

asked in Lists, Segments, and Profiles

Shopify newsletter subscribers are not going into klaviyo newsletter list

Hello, I have a problem with the subscription sign up area on my website. I would like all of the subscribers to be added to my klaviyo “Newsletter” list so that my welcome series can be triggered.When a new subscriber signs up, they are added to the “email subscribers” list with the tag “newsletter” in shopfiy, but it does not get added to any list on Klaviyo. I have set up Klaviyo.js and it says it’s successfully installed on the site In the integrations tab, I have selected “Newsletter” for the list for the subscribers who accept marketing through Shopify. I don’t have “double opt in” selectedI would appreciate any suggestions! Thanks

AnneloreDContributor I

asked in Lists, Segments, and Profiles

Why does Instagram show a 404 error for some users when landing on subscribe page for my List?

Hello, I have a lot of customers complaining that they are landing on a 404 page of Klaviyo when being directed to my sign-up form. They are being directed from the Instagram sticker link directly to my Klaviyo form, and are seeing attached error message:“sorry, that page isn’t actually here.”I did get +200 submits yesterday, so for some it is showing (including myself).How can I solve this, cause this is not a good customer experience and making me loose customers :( Thank you!Annelore

GregRyanContributor I

asked in Lists, Segments, and Profiles

Duplicates

How do i search for and remove duplicates in a segment and across all segments?

samgood1Contributor I

asked in Lists, Segments, and Profiles

SMS Consent Timestamp via csv

I collected subscribers using Unbounce landing page software. The integration doesn’t allow sms consent to be passed through, so I am trying to upload a csv with the sms consent timestamp included.The upload appears to be successful, but when I check the profiles, the sms timestamp field doesn’t end up being populated with the data I’ve uploaded. The Unbounce form we used includes consent acknowledgement that complies with the Spam Act in Australia, so everyone who enters the form is explicitly consenting to sms. Hoping someone can help!

kaphaneContributor I

asked in Lists, Segments, and Profiles

How to translate label of fields : email preferences ?

Hi,I would like to be able to translate these fields (firstname, lastname) into another language than English, how can I do that?Thank youLists & Segments > List x > Subscribe & Preference Pages > Preferences

PaulZenymarketingContributor I

asked in Lists, Segments, and Profiles

Will creating the same property duplicate it, or just update?

Hi! I have a flow in which all my new subs go. At the beginning of this flow, I create a property about the user called:In X Flow → True There were already subscribers going through the flow before I did that. I’m pretty sure this property does not apply retroactively to those who already went past the entry point and deeper into the flow. What’s the best way to add this property to those in the flow already? If I add a property update block at the last email fo the flow like this:Create a property:In X Flow → True What will happen to those who already have this property? If I instead do this:Update existing property:In X Flow → True If that property doesn’t exist in someones profile, it simply won’t do anything, right? Additional question.If a user has a boolean property, let’s say:In X flow → TrueDoes this mean that a user that does not have this property is automatically False?In X Flow → False

OliverContributor I

asked in Lists, Segments, and Profiles

[WooCommerce] Is there any way to see if a user is a guest or registered?

Hello,On our WooCommerce website, we have both guests and registered users who place orders.I’d like to set up a flow to encourage guests to create an account (eg. after their second order). I can’t seem to find any way to distinguish guest users from registered accounts in the data Klaviyo has on our store. Does anyone have an ideas here?Cheers,

Todd MContributor I

asked in Lists, Segments, and Profiles

Updating segments with future communication

if someone's location is unknown start but further communication reveals where they live, will that update the profile and add people to location specific segments?

philContributor II

asked in Lists, Segments, and Profiles

How to manage Subscription Preference inputs?

Hello all, Giving customers options to choose their preference vs unsubscribe totally is great! But how do I set this up? When a customer choses a distribution preference, how can I get him assigned in a new/corresponding segment so I am able to manage him differently than the core list or the unsubscribed list?Example: I set up the following preference form: How do I create a new segment for the ones who chose bi-weekly or sales only vs unsubscribe?Thank you for your feedbackPhil

emmanlansinohContributor I

asked in Lists, Segments, and Profiles

Why does my export have missing address values

Hi all, I was wondering if anyone can help me or whether there is a quick fix for my problem. I’m trying to simply export one of my segments so that I can create address labels, but the export is missing both address line 1 and postcode/zip code. I’m admin on the account so wouldn’t have thought it was an access problem - can someone point me in the right direction? It’s a fairly urgent problem, the address labels are needed for a mailout happening tomorrow. Many thanks in advance!

HKhelpContributor I

asked in Lists, Segments, and Profiles

Collecting Subscriber's Birthdays After Signup

Hey, We are collecting sign ups on FB, and it is not possible to get their birthday on there. Is it possible to send them an email after where they can add it, so we can segment after that.

homehelpersContributor I

asked in Lists, Segments, and Profiles

Why won't my Proximity to a location segment pull any profiles?

has anyone got the proximity to a location segment working? I always getting zero or just few matches.

FlorapiranaContributor I

asked in Lists, Segments, and Profiles

segmenting a list into small segments

Hi everyone ! I need your help! i need to send an e-mail to 200 000 people. i can only send my email to 10500 people at the time. so I have to create segments with only 10500 persons. how can I Do that with my huge list? i went to « create a segment » than « if someone is in the list » and dates added. thanks in advance for you help!!

DesireeLContributor I

asked in Lists, Segments, and Profiles

Segmenting by Engagement Percentage

Hi,I’ve seen a lot of questions regarding on segmenting your audience by engagement in terms of days but is there a way to segment your audience by percentage? Say I want to email a group that opens emails 75% to 100% of the time more often than I email a group that opens 25% to 50% of the time.

DonActive Contributor I

asked in Lists, Segments, and Profiles

Updating SMS consent status via CSV upload

Hi all,Is there a way to opt-out users from SMS via file upload? I have a list of opt-out requests and would prefer to not have to go to each profile in order to update their status.Thanks!Don

abbiessammContributor I

asked in Lists, Segments, and Profiles

Recover Deleted Sign Up Form/List/Segment

Hi, I have deleted a VIP form that is embedded on our shopify store. All of the customer/subscriber’s information is on that form. Is there anyway to recover it?

AmmaOContributor I

asked in Lists, Segments, and Profiles

Revenue performance of Price Drop flow and other flows

Hi there, Having activated a Price Drop email last week, I wanted to report on not only engagement but also the revenue generated by the flow. However, this is not showing in the flow analytics. I’ve been researching and it seems this should be appearing on the flow analytics dashboard but all I’m seeing on mine is Delivered, Skipped, OR, CTR and active on site - there is no placed order metric. I’ve also downloaded the flow analytics to see if it would be on there but it isn’t. Additionally the flow analytics CSV shows no valid metrics (see below). I got a document with 0 on every metric, plus no revenue column. Can you help with this please? Amma

JunkMediaContributor I

asked in Lists, Segments, and Profiles

Need to add new users to list, API doku very weak on list usage explaination

Greetings.First off, it’s hard to get an account started here, if you’re developer for a company that does not want you to use the main account (which I can totally understand, honestly). Ok so I need to add email / firstname / lastname / phone / country to a list automatically when the user stated to opt in to newsletter / ads per mail/phone in a thírd party shop. I keep getting stuck in the API documentation and clues that I find on the internet simply don’t seem to work. I search for existing profiles:Response: {"detail":"There is no profile matching the given parameters"}None found, I’d need to make one most likely. (how?) My best bet: send it straight forward to the list api / members api / …Response: {"detail":"profiles is a required parameter."}Note: It’s absolutely set, I even get that message when I POST the ORIGINAL example data. This is kinda mudfart as it ruins my entire weekend with the kids. Please help me, thanks!!!

brewcrewProblem Solver I

asked in Lists, Segments, and Profiles

Running a giveaway using a signup page on my website

Hi there,, I’m planning to run a giveaway using a unique signup page on website dedicated to the giveaway. How do I create a list from people who enter via this unique domain on my website? Thanks a lot, Ben

AmmaOContributor I

asked in Lists, Segments, and Profiles

Can flows be created with segment or list with customers already sitting in those list and still trigger?

Hi! Been using Klaviyo flows but noticed that’s it’s restricted to work on the basis of triggers so if I create a segment or list with customers who are already in my database, they won’t trigger the flow I have set up. The flow is ONLY triggered if the customer enters the segment for the first time after the flow is set-up. I find this super restrictive. It means flows cannot be created for customers who are already on the base and then are segmented to already sit in a list before the flow is live. Is there a way around this or is the only solution to send a normal campaign manually to customers already in a segment or list. Lots of other ESPs allow in database segmented customers to go into flows - also if they are already on the list or segmented then they are already organically added to the database.

NNM_AusContributor I

asked in Lists, Segments, and Profiles

Black Friday Sale Emails

Hi - I am scheduling our sale emails that will go out over the weekend. I would like to exclude those people who will of purchased during the sale…. For example if they purchase Friday, they won’t get Saturday’s email etc…Is this exclusion list something I can pre schedule or will I need to do it just before I send the emails so I don’t include those people who have purchased during the sale?

lotuskbadContributor I

asked in Lists, Segments, and Profiles

VIP advanced Segment

I am looking to build a segment out for VIP customers who spend more than $200 per purchase when there is a sale. Any ideas on how I can accomplish this?

jennymPartner - Gold

posted in Lists, Segments, and Profiles

The challenge with owned media being dependent on paid media

I’m noticing that traffic has been significantly down due to the recent iOS14 changes for Facebook Ads. This of course makes a great case for Owned Media as Email & SMS are winning. However, the challenge in this is that email & sms list growth has always *partially* dependent on the success of a brand’s paid ads strategy (unless they were lucky enough to get traffic from organic social and other non-paid avenues). With Facebook Ads bringing less & less traffic in for brands, what are ways that “owned media” teams can help to further close the loop with list growth without having to be reliant on Facebook traffic? Contests & Sweeps are one way. Starting an open thread here on what other methods are out there.

ExoteryContributor I

asked in Lists, Segments, and Profiles

Shopify Newsletter Subscribers are not displayed in the Klaviyo list

Hello, I am using the Shopify form for newsletters on my Shopify site. The Klaviyo app is also set up successfully. If someone registers using the Shopify form and has successfully double opted in, then I find him under "Customers" in Shopify and I find him under "Profiles" at Klaviyo, but I don't find him in the "Newsletter" list where I do would like to have him. Because of this, the flow cannot get a trigger and start. In my Klaviyo app on Shopify I also stated that the customers who are accepted into Shopify should be added directly to the klaviyo "Newsletter" list. Does somebody has any idea? Double opt-in ist deactivated in Klaviyo cause shopify does this step. Thank you :)

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