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Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,540 Topics
  • 4,400 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1540 Topics
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Contributor IV
Nick_rackattackContributor IV
asked in Lists, Segments, and Profiles
Conditional split not working when used in a flow after an A/B test

I have an A/B test in my flow which is designed to test whether an offer converts better than no offer. After the A/B test I have 2 conditional splits which include a webhook back to the sales platform to track which customer received which offer.  The problem is that the first conditional split is pushing 100% of the customers through the ‘No’ path even though ~50% received Variation A:I Any ideas why both conditionals are not picking up that customers have received either variation?

3
Dov
1 year ago
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Contributor I
PintxelContributor I
asked in Lists, Segments, and Profiles
Segment users added to a segment by date added

Hi all I need to identify users who were added into a SEGMENT during July 2022.I tried to Snapshot the segment but then, the date added field changes to the date I Snapshotted I tried to Convert to a list but the same issue I downloaded a CSV but same issueHow can I do this? Thanks

2
P
Contributor I
1 year ago
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Contributor I
taylrContributor I
asked in Lists, Segments, and Profiles
Unable to delete profile

Hello! I am trying to delete a couple of test profiles from my account, but it will not let me delete for some reason. Steps Taken: 1- Navigate to the profile that I want to delete, and select it2 - In the top right corner of the Klaviyo Interface, select Profile Actions > Delete Profile Expected results: Profile is no longer in profiles listActual results: Profile is still showing in the list. Has anyone else experienced this? Thank you so much!

6
T
Contributor I
7 days ago
T
Contributor I
Tamar ShilonContributor I
asked in Lists, Segments, and Profiles
Segmenting by region

Hey guys.If I want to segment by region, do all users must have that info as a custom property, or under “location” alone should also work?Not sure what’s the difference between the two, and how Klaviyo operates in that manner.Thank you guys.

1
alex.hong
2 years ago
Alulette
Contributor I
AluletteContributor I
asked in Lists, Segments, and Profiles
Import subscribers to Klayviyo

Dear Klaviyo community We have moved from Mailchimp to klaviyo and must have our existing subscribers moved to Klaviyo. In Mailchimp, we have an automation flow that invites people to trailer service.The flow consists of a series of 6 emails.1st welcome email (immediate delivery)2. three-month service (delivery: 11 weeks after previous mail)3rd annual service (delivery 36 weeks after previous mail)4th annual service (delivery 36 weeks after previous mail)5th annual service (delivery 36 weeks after previous mail)6th annual service (delivery 36 weeks after previous mail)  The flow in Mailchimp has been on hiatus for a good 6 months.So is it somehow possible to move our existing subscribers so that the dates they have signed up for service follow them?

3
Adam Ragsdale
Partner
1 year ago
Erik-Gilpa
Problem Solver I
Erik-GilpaProblem Solver I
asked in Lists, Segments, and Profiles
Edit Preference page

Hi there I am working on my Preference pages. I know that I have to do it under each list, but if I send to a Segment (see picture) then the Preference page for a list is not used. Do I need to ad the list the campaign and the the segement? to make sure that the right Peference page is used?   

3
alex.hong
2 years ago
S
Contributor I
StevensCopyContributor I
asked in Lists, Segments, and Profiles
Flow isn't sending when someone joins the segment (trigger)

I have 2 flows. In flow 1, we ask for a 1-5 star NPS rating. If someone clicks 1-3 stars, they enter a segment “Property about someone, NPS Rating is less than 4”.  Once someone enters this segment (I’ve confirmed that they are indeed in the segment after clicking any star 1-3) they should trigger flow 2. Except this flow never gets sent, despite entering the segment.I’ve made sure all my definitions are correct and the the right definitions are paired with the right flow. I’ve also turned off smart sending for each flow.This is an ongoing issue for me. Klaviyo seems to be extremely buggy and unreliable. 

2
Mailbox Manny
Partner - Silver
1 year ago
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Contributor I
Sherri TContributor I
asked in Lists, Segments, and Profiles
Manually Merging a profile: Klaviyo doesn't recognize second profile

Hello! I am trying to merge two profiles together. Both profiles show in the search results when I search the customer by name. But when I try to merge the two, Klaviyo doesn’t recognize the second profile.Any help would be greatly appreciated!Sherri 

1
David To
Klaviyo Employee
1 year ago
J
Contributor I
Jacquie BlushAndCoContributor I
asked in Lists, Segments, and Profiles
Can't type in title section when creating List or Segment

I am trying to create a list and a segment however I can’t type into the title section.Obviously this results in a failure to continue to next step.I have tried multiple search engines and a different computer. same result.Is anyone else having the same issue?

4
Taylor Tarpley
Community Manager
1 year ago
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Contributor I
NNM_AusContributor I
asked in Lists, Segments, and Profiles
Black Friday Sale Emails

Hi - I am scheduling our sale emails that will go out over the weekend. I would like to exclude those people who will of purchased during the sale…. For example if they purchase Friday, they won’t get Saturday’s email etc…Is this exclusion list something I can pre schedule or will I need to do it just before I send the emails so I don’t include those people who have purchased during the sale?

3
David To
Klaviyo Employee
2 years ago
A
Contributor I
ArminT77Contributor I
asked in Lists, Segments, and Profiles
Language in list setting missing

Hello,i want to setup a list and change to language “German”.But i can`t not find the language pulldown menue in the list settings. Whats did i wrong?

1
David To
Klaviyo Employee
1 year ago
N
Contributor III
nayanisakina99Contributor III
asked in Lists, Segments, and Profiles
Update custom property via a question

I want to update custom properties by asking a question in an email and ask information through links or buttons. Is it possible to ask more than one question in the email? For example, ask 2 to 3 questions and update properties through buttons

1
Mailbox Manny
Partner - Silver
2 years ago
J
JensMadsenNew Member
asked in Lists, Segments, and Profiles
Profile consent when using Prestashop integration

Hi everyone We have just started with Klaviyo and we are running an e-commerce store from a Prestashop platform.We have used the standard integration and we see profiles being imported into Klaviyo from Prestashop. However all profiles has no consent applied to them and I want to make sure that we do not send out any e-mail to customers who has not signed up for our newsletter.I have checked in Prestashop admin and I can see we have a fair amount of customers who has given consent but in Klaviyo they are all blank.Does anyone know how to get this parameter synced correctly so we do not risk to send out promotional e-mails to customers who has not opted-in for it? Thanks in advance./Jens

1
julie.accardo
Klaviyo Employee
3 years ago
M
Problem Solver I
michaeljjaProblem Solver I
asked in Lists, Segments, and Profiles
Manage preferences page is different to the one in my newsletter

Hi!I’ve got a few checkboxes in my preferences and subscribe pages. However when I receive an email and click the link %manage_preferences% it goes to  default one that doesn't have the updated information.Is this the wrong manage preference link? How could I check? Thanks

3
M
Problem Solver I
1 year ago
A
Contributor I
andrealeeContributor I
asked in Lists, Segments, and Profiles
Subscribe page not working?

Hi, hoping someone can help me.I want to set up a landing page (subscribe page) on free account which i have done - entered all the details to capture email addresses.Now how do i link this subscribe page to a segment of signups and then get them into a flow? When i click into the lists and segments - I dont have the option to click on sign up forms at the top of the page - the only items i can click on is: 5 Members ‐ Settings ‐ Edit Definition ‐ Reports  I also cant find the link to share the subscribe page for people to sign up. Please help ive spent so much time going back and forth.Thanks, Andrea 

2
Dov
1 year ago
PaulZenymarketing
Contributor I
PaulZenymarketingContributor I
asked in Lists, Segments, and Profiles
Segmentation with multiple offers

Hey everyone, I’m very confused what the best approach for my situation is.  My clients has multiple opti-in offers/lead magnets A free course, a cheatsheet, etc.  Currently, they all get signed up to a Master list. Then they are segmented by source. Then they get added to a flow corresponding to a source. The problem I have is that I don’t want people to be in copies of the same flow if they sign up for multiple lead magnets. How do I avoid that?  Also, I’m getting a lot of skips in my flows (Person no longer in list/segment) and I can’t quite understand the reason why. I think I want to just re-do the whole flow set-up from scratch, but the problem is this: If I change the current sorting segments, they will kick people out of the current flows.  If I create new segments and send them to flows, some people will get added to multiple flows because they will belong to the old and the new segment.  If I disable the old flow, It will stop sending to people already in it.  How do I approa

1
retention
Partner - Platinum
2 years ago
M
Contributor II
MVilaContributor II
asked in Lists, Segments, and Profiles
Segment: people who visited your other websites ?

Our business has numerous websites.  I’d like to be able to create segments of people who visit our other sites.  e.g. if you visited Site X , then we can provide you flow Y  or  exclude people who visited site X  is this possible? What code would we install on the other sites ? 

1
Omar
Partner - Platinum
3 years ago
A
Problem Solver I
armedandgorgeousProblem Solver I
asked in Lists, Segments, and Profiles
What to do with implied consent/ soft opt-in/ never subscribed user?

Hi, I was curious about best practices for using implied consent users, I have about 3000 emails that have never subscribed and was wondering what to do with them. I don’t send campaigns to them and they aren’t in any flow. I am UK based re GDPR. What do people do with never subscribeds? Should I make a flow that specifically gets them to subscribe, should I occasionally be sending campaigns, or should I just keep them in my account for abandonment emails only?  Thanks 

3
ebusiness pros
Partner - Silver
4 months ago
A
Contributor I
adshamContributor I
asked in Lists, Segments, and Profiles
Accessing subscriber

Hello What api method can I use to retrieve new and existing users with their associated subscriber status? I’ve looked through the documentation but can’t find what ‘m looking for. Is there a way to see for example for time period of 24 hours lets say - who subscribed in that period? Who signed up etc? Is there also a way to access the full customer base using the api and access their current email status? for example if I have 10K emails - can I download them with their associated profiles/subscriber status? Many thanksAdham

1
julie.accardo
Klaviyo Employee
3 years ago
J
Contributor I
Jean at PackersContributor I
asked in Lists, Segments, and Profiles
Newbie question... setting up a welcome series to segments within a list

hi thereI’m trying to follow all the recommended steps for getting our company set up. We have a single mailing list, but customers will have the option to sign up for our brass, woodwind, or both newsletters. I’ve made the assumption that the different lists, should actually be segments? I’ve made some drafts in the welcome series, but I’d like to create different flows according to which segment they’re in. I've not quite figured that out in the trigger set up… can anyone help?thanks 

1
alex.hong
1 year ago
B
Problem Solver I
BenProblem Solver I
asked in Lists, Segments, and Profiles
Request: One-click suppress profile please

Hi There, can we please get a huge Suppress button on profiles?Manually suppressing a person is incredibly convoluted in Klaviyo currently.Sometimes we naturally want to accomplish tasks from a profile context as well - right?And because manual unsubs occur rarely, you waste 5mins trying to accomplish it, then 5mins googling it -  EVERY TIME!Hope that makes sense. Cheers

6
matthewstuckings
Problem Solver III
1 year ago
S
Contributor I
StuhliiContributor I
asked in Lists, Segments, and Profiles
Dropdown in sign up form in date format? Date-triggered flow with those dates

Hello, i want to create a sign up form, in which people can choose from different dates and sign up. This date is then used a property to remind them of their chosen date. So i want to setup a date-triggered flow. Unfortunately in a dropdown menu you cant set the format to date. So i have a custom property which is in text format. So i cant setup the flow, since its no date format. Do you have any solution or integrations from webinar tools? I just cant find anything helpful ^^ Thanks in advance :)

1
Dov
1 year ago
A
Contributor III
AnnaEContributor III
asked in Lists, Segments, and Profiles
Soft opt-in via check out

We collect potential subscribers to our newsletter via a ‘soft’ opt-in at check-out, ie, if they don’t check a particular box, they come through to Klaviyo and can be identified by their not being in either of our subscriber lists and having ‘subscribed is true’. I have created a segment to collect these, and can then create a corresponding list. How can I then ensure this list triggers a double opt-in sequence of emails? Many thanks.

2
A
Contributor III
1 year ago
J
Contributor I
Jake F.Contributor I
asked in Lists, Segments, and Profiles
Bulk Delete Audience Stuck?

I tried to bulk delete through profile maintenance but I am stuck with a progress bar at 0%. How can I make bulk delete work?

2
J
Contributor I
3 years ago
A
Contributor IV
Abrar22Contributor IV
asked in Lists, Segments, and Profiles
query regarding create list api

Hii guys I have created list using the create list api successfully but the list gets created with double opting enabled by default but I want the list created via api to have single optin enabled so that profiles gets subscribed without the need of confirmation anything would by really appreciated 

3
David To
Klaviyo Employee
1 year ago
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