Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,032 Topics
  • 2,794 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1032 Topics

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Contributor I
plantedmealsContributor I
asked in Lists, Segments, and Profiles

Can you have unsubscribe page per list?

I’ve got a different types of email that gets sent out each week that are attached to a different mailing lists. Is there a way to have multiple unsubscribe list?For e.gCustomer 1 is in the list A and list B, customer 1 only wants to unsubscribe list A emails but keep list B emails.Thanks in advance!

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P
Contributor I
2 years ago
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Andriy RudnykNew Member
asked in Lists, Segments, and Profiles

Gifting Segment?🤔

Like many other subscription companies, we sell pre-paid gift subscriptions (ex: 3mo membership).The problem with selling gifts, is that its hard to know when a gift is for self (its on sale)/or gift to someone else. We’re banking on an idea that we can segment Gifting customers based on discrepancy between their billing address vs shipping address. Or their purchase IP location vs shipping address. Ex:Gift To Self - I buy Gift from one place, send it to same place. Gift to Loved One - I buy Gift from one place, but send it to another place. I’m struggling to find customer profile properties to create these two segments, any suggestions?

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julie.accardo
Klaviyo Employee
2 years ago
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PhushboutiqueNew Member
asked in Lists, Segments, and Profiles

Why is my Facebook Lead Ad setting in Integrations not showing up in the drop down menu?

I am trying to my facebook leads ad on the lead ad setting in the integrations part. When i clicked the drop down part to select a list there isnt any. Where am i going wrong?

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Jessie Sigler
Klaviyo Employee
2 years ago
boxcar
boxcarNew Member
asked in Lists, Segments, and Profiles

Add phone number field to Subscribe & Preferences "Subscribe Page"

We recently added the sms option to our website signup form, and I would like to add the phone number field to the Subscribe page for that list. Currently I don’t see that as an option. The goal is to send social traffic strait to the Subscribe landing page url with the option to sign up for sms messaging. Any advice is appreciated!

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boxcar
2 years ago
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Emily-sparksNew Member
asked in Lists, Segments, and Profiles

How do I email recent customers?

Hi everyone, I’m very new to Klaviyo and wanting to send a one-off email to recent customers. We use Shopify and this is integrated correctly (as far as I’m aware).I need to email customers who have purchased from our website over the last week to let them know about shipping delays.Thanks!

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Bobi N.
Partner - Platinum
2 years ago
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Contributor I
Shiv_SiobhanContributor I
asked in Lists, Segments, and Profiles

Segmenting with Collections

Hi there,I’ve just run into an issue with segmenting by collections, one that I haven’t come across before. We’re integrated with Shopify and usually segment our audience by purchasing habits - so by collections/categories. However, I’ve noticed today that while all of our Shopify collections are listed as an option to filter by, there are also collections titled ‘collections:name’ which don’t exist in our own Shopify backend. After testing these, the ‘collection’ titles pull the incorrect data. Can anyone shed some light on what these extra collections are/why they exist? Thank you. 

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cassy.lee
2 years ago
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Contributor I
jorgehostaletContributor I
asked in Lists, Segments, and Profiles

How do I add a custom field in the profile of each customer that makes a purchase?

Hi, I would like to add a custom field in the profile of each customer that purchase.For example, if he buys a top then categorize this customer with a custom field that says "top".If he buys a legging, then categorize this customer with a custom field that classify as come from “legging” colecction. Same for sizes. If he buys a XS, then a custom field that categorize this customer with a custom field that says XS. I use shopify plus. 

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retention
Partner - Platinum
2 years ago
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JensMadsenNew Member
asked in Lists, Segments, and Profiles

Profile consent when using Prestashop integration

Hi everyone We have just started with Klaviyo and we are running an e-commerce store from a Prestashop platform.We have used the standard integration and we see profiles being imported into Klaviyo from Prestashop. However all profiles has no consent applied to them and I want to make sure that we do not send out any e-mail to customers who has not signed up for our newsletter.I have checked in Prestashop admin and I can see we have a fair amount of customers who has given consent but in Klaviyo they are all blank.Does anyone know how to get this parameter synced correctly so we do not risk to send out promotional e-mails to customers who has not opted-in for it? Thanks in advance./Jens

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julie.accardo
Klaviyo Employee
2 years ago
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CLAIRESANKEY1New Member
asked in Lists, Segments, and Profiles

Send Welcome Flow to New Subscribers but not to Checkout Opt-ins!?

Hello, I am a shopify store owner currently using mailchimp and migrating over to Klavyio. I have a sign up embed and pop up on my website which offers 10% off to new subscribers. I would like people who sign up via these forms to enter my welcome series flow which gives them 10% off and be added to my newsletter list. However, I don’t want people who opt-in to the newsletter at checkout to trigger this welcome flow. Instead I will want them to trigger a post-purchase flow. I do want both sets of people (whether they signed up for 10% or they opted-in at checkout) to be added to my ‘all newsletter’ list. Please can someone help by explaining to me how to do this? Many thanks in advance, Claire   

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steez_brand
Active Contributor I
2 years ago
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BoxSolutionNew Member
asked in Lists, Segments, and Profiles

I've imported a single opt in list to Klaviyo - can I send them an email to ask for double opt in?

Hi all. I imported in Klaviyo a single optin list. How can I send an email in order to ask double opt-in?Thanks for your timeS.

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cassy.lee
2 years ago
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NicolasFromAllBeautyNew Member
asked in Lists, Segments, and Profiles

Signup Forms birthday -> Where can I see the birthday date of each subscriber?

Hello !I have created a Signup Form that requests the email, day and month of the user's birthday.Now, I see the list where they are saved, but I can't find the birthday date and therefore, how can I create a flow or campaign to greet them and send them a birthday discount code.Thanks !

3
cassy.lee
2 years ago
Bianca
Contributor I
BiancaContributor I
asked in Lists, Segments, and Profiles

Send auto-emails to people who request access to my Shopify store?

Hello,I’m very new to Klaviyo and was wondering if you could help me figure out how to do the following:Send an automated email to a user who requests access to my gated Shopify store. i.e. Thanks for requesting access, someone will be in touch shortly. Send an automated email to a user once they are marked as “approved” in Shopify. i.e. You now have access, log in here [...] I already set up auto-emails via Flow in Shopify, but it does not allow me to send to the end-user. Other info:The sign-up form I’m using is the generic Shopify form.I see that when I test the sign-up form, it is being logged in Klaviyo in the Profiles list. How do I get started?Thank you

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retention
Partner - Platinum
2 years ago
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Contributor II
homesweethomebakeryContributor II
asked in Lists, Segments, and Profiles

How to manually add a profile?

I’m trying to manually add a customer’s information / profile and there is no “add email” like there is on the suppression list.  How would I go about doing this?  I should be able to manually go in and enter the name and email address of the person who wants to receive our emails.  Help?

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Klaviyo Employee
2 years ago
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PEDROFRNew Member
asked in Lists, Segments, and Profiles

When creating a segment, why do I not have the "Accepts Marketing" profile property?

Hi, I want to create a segment in my base.I select property about someone, and not have the choice “Accept Marketing” . In my other shop i have this choice... What is the problem ?Thank you for your help 

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julie.accardo
Klaviyo Employee
2 years ago
C
Contributor I
ConorContributor I
asked in Lists, Segments, and Profiles

New customers who sign up being added to Potential Purchases segment and not Newsletter list?

Hi, I have created a newsletter list that is connected to our welcome series flow. We have tested ourselves with emails with great success. We have disabled double opt in. However we have people appearing in the Potential Purchases segment, via the klaviyo sign up form. They are not appearing in the newsletter list and therefore not entering into our welcome series flow. From what we can see they are signing up and not going into the correct list. Are we missing something here?     We are using the standard welcome pop up.   

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E
Klaviyo Employee
2 years ago
E
Contributor I
ekimuraContributor I
asked in Lists, Segments, and Profiles

Product subscription + location

Hi all!I appreciate any responses to a question I have in relation to how segment tags and lists can be linked.  My goals is to send emails based upon a set of preferences specified and collected in one subscription form.  (equipmentsurpluslist.com/alert)I would like to automatically send listings of products within specified area of search once they are listed to the site. Can this be done using Klaviyo?  Thanks in advance!Eric   

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E
Contributor I
2 years ago
sarah.lauden
Contributor I
sarah.laudenContributor I
posted in Lists, Segments, and Profiles

1 list per form VS a couple main lists

Do you make a new unique list for each signup form you create? Or do you have a couple main lists that everyone is added to, and then use segments to pull form submission apart? What is your preference? What are the benefits? I’m interested in thoughts!

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Bobi N.
Partner - Platinum
2 years ago
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Contributor I
JonathanContributor I
asked in Lists, Segments, and Profiles

Issue segment filter

Hello everyone,i create a segment based on the people who clicked on a specific link, the problem is that our link is not a URL link but a mailto link(email link). Is it possible to track this link which is not a url ?Thank you in advance for your answer  

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caroline
2 years ago
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Active Contributor III
Andrew.WaltersActive Contributor III
asked in Lists, Segments, and Profiles

Will shoppers re-enter this segment after each purchase?

Hi everyone, I’m somewhat new to Klaviyo and I don’t have all the nuances irons out. Please let me know if shoppers will re-enter this segment after each purchase, or, if they enter once and stay there forever.  I appreciate your help! AW

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A
Active Contributor III
2 years ago
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Contributor I
GadgeTekkContributor I
asked in Lists, Segments, and Profiles

Email Confirmation Not Sending / Profiles Not Added to Newsletter List

I’ve been working all day to setup my new Klaviyo account. I’ve been working through the Shopify & Klaviyo Onboarding checklist. I’ve completed the steps for Shopify integration (verified the JS scripts for site and product tracking are in place). I’ve browsed my site with a profile and see metrics. I’ve created an embedded subscription form that’s pointed to my Newsletter list. However, when I test email signups, these subscribers are automatically added as consented profiles and I never first receive the email confirmation to opt-in. Further, these profiles are not added to the Newsletter list.I have configured a custom sending domain and validated emails can be sent by sending previews of some of the email templates.I’ve checked my Newsletter list settings and I have double opt-in turned on. Can someone please look at my account and help me resolve this?

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cassy.lee
2 years ago
S
Contributor I
swedish-klaviyouserContributor I
asked in Lists, Segments, and Profiles

Customers location messed up?

We suddenly see Klaviyo totally messing up our customers profiles locations. Even if they where located in a certain country (based on their first order from us) Klaviyo changed the country in their profile based on their zip code. The zip code is also present in other countries so it seems like Klaviyo just by random changed the country for A LOT of our customers profiles. This means we cant segment on country any more since the data is not accurate.We are awaiting response from support but need this solved ASAP: Anyone had similar issues in the past and know how to solve it?

6
J
Problem Solver I
2 years ago
S
Contributor I
Sandra BMContributor I
asked in Lists, Segments, and Profiles

How can I add Custom Properties to Profiles that are older than the Klaviyo integration

Hi Community,I’m struggling with custom Properties. Maybe it’s to obvious to find? Would be nice if someone can give me an idea.Situation: We use Shopify for 4 months and Klaviyo Integration since couple of days.I want Klaviyo to add the customers first purchase date as profile property enrichment. This works like a charm for contacts who placed orders after Klaviyo was integrated into shopify. I want to add that custom profile property to all Klaviyo profiles that we collected before the Klaviyo integration and here i’m stuck. I don’t know how to specify the contacts, nor how to get the date and write it to the profile.Any help appreciated.Thanks in advance.

4
S
Contributor I
2 years ago
S
Contributor I
slimakltdContributor I
asked in Lists, Segments, and Profiles

How do I add existing Subscribers to a list?

Hey everyone,I’m brand new to Klaviyo and have just added it to my store, which is due to launch this week. I already have 3000 people who’ve signed up on the shopify coming soon page to be notfiied about our launch, but I cannot seem to work out how to add those existing subscribers into a Klaviyo list.Can anyone help/advise?Thanks!Ben

1
retention
Partner - Platinum
2 years ago
Jennifer
Contributor I
JenniferContributor I
asked in Lists, Segments, and Profiles

Create segment from property

We have a flow that will include 1,000+ SKUs for people who buy specific made to order (MTO) products. (Due to the variants around our product line, we cannot simply categorize these in the back end of Woo and we have had to manually enter these 1,000+ SKUs as triggers into this flow.)Anyway, customers will receive an email that their product has shipped once one of those SKUs has been triggered.Can we add/update a customer’s property after they receive that email to somehow link it with a segment?Our goal is to be able to use that segment to trigger all MTO flows going forward. If we can do this, then this would help us avoid manually entering in a second time these 1,000+ SKUs to create that segment, which is what we’d like to avoid if possible. 

1
P
Klaviyo Employee
2 years ago
B
Contributor I
bard95Contributor I
asked in Lists, Segments, and Profiles

How to segment new buyer but not based on number of orders?

Hello, would you mind helping me out please.I am trying to setup flow which segments my customers into NEW buyers, 2nd time (but not in one buying cycle) buyers and 3+My question is, what would be the best way to segment NEW  buyer but not based on number of orders because he can buy something from my upsell page and it would make him 2nd time buyer, but it's actually new customer to which I want send related content.On the other hand, if person comes back to me after 30 days and buys again, he is 2nd time buyer, but not same as the person above.How can I segment those two types of buyers so they can recieve related message from me?Thank you in advance

1
P
Klaviyo Employee
2 years ago

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