Lists, Segments, and Profiles

Learn about the profiles in your account as well as how to create lists and segments.

  • 1,229 Topics
  • 3,381 Replies
Dov
Dov
solved this question

Facebook lead gen: adding emails to main list

Hi @KrisDaria,Thanks for sharing this question with us and welcome to the community! We’re so glad you’re here.Yes, this is completely possi...
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Dov
Dov
solved this question

Tips on back-populate with imported lists

Hi @Wanderist,Thanks for sharing this with us. Welcome to Klaviyo - we’re thrilled to have you on board with us!The answer here is yes! If y...
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Dov
Dov
solved this question

Self-Segment Poll

Hi @kbb,Thanks for sharing this question with us. And thank you @SeanMcC, for your ideas here. Hi The first thought I have here is how have...
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1229 Topics

V
Contributor I
VeiligContributor I
asked in Lists, Segments, and Profiles

Should I Add Birthdays to Profiles in A Welcome Flow through a Preference Page or Signup Form?

Hi all,I’m currently creating a welcome series as a ‘we want to get to know you’ e-mail. This e-mail should either lead to the preferences page where they will add additional information (interests, etc.), but also their birthday.I know that a date field isn’t possible within the preferences page, so it got me wondering: How would I go about letting people who just subscribed to enter their birthdate? Would I send them to a sign-up form and would their e-mail already be pre-filled? To me this doesn’t make any sense as they’re already subscribed and will see another sign-up form right?Hoping to get some answers on this.Thanks in advance for your reply.Leon

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Taylor Tarpley
Community Manager
2 years ago
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Contributor I
NaziaContributor I
asked in Lists, Segments, and Profiles

Shopify newsletter list does not add on klaviyo

I am subscribing shopify newsletter but my emails are not add to klaviyo email list.. I done the integration part ..

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stephen.trumble
Community Manager
2 years ago
Q
Contributor I
Question123Contributor I
posted in Lists, Segments, and Profiles

Klaviyo and apps

Hi, does someone here use Klaviyo for app email marketing?

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Dov
2 years ago
S
Contributor I
superoelkContributor I
asked in Lists, Segments, and Profiles

Unsuppress Facebook Lead Ad Profiles

Dear Community,we are experimenting with Facebook lead ads and just configured the Klaviyo integration.We are using a lead magnet (pdf download).We experienced that there are many users that once unsubscribed from our newsletter several months ago and now they fill out the lead ad. Unfortunately, they do not trigger the flow we configured because they are unsubscribed from all lists.How can we change that? When someone fills out a Facebook lead ad his/her opt-out has to be withdrawn.Thank you for your help,Matteo

2
S
Contributor I
2 years ago
SherylEcomm
Contributor I
SherylEcommContributor I
asked in Lists, Segments, and Profiles

What i the Difference between Profiles vs Subscribers?

Hey Klaviyo Community,I am managing a new Klaviyo account which has 6000 profiles. But only 500+ subscribers. Just want to know why there is a huge number of profiles compared to subscribers?

1
Taylor Tarpley
Community Manager
2 years ago
S
Contributor I
SC-CarmenContributor I
asked in Lists, Segments, and Profiles

Why Are Email Addresses Not Syncing into Klaviyo via Shopify Password Newsletter Form?

Hi there, the latest email sign ups via Shopify password newsletter page wont sync with my Klaviyo account. 'This has not been an issue before. I've already checked the integrations settings in shopify and everything looks fine and integrated with Klaviyo. Please advise what else I can do to fix it. Thanks

4
Taylor Tarpley
Community Manager
2 years ago
L
Contributor I
livonContributor I
asked in Lists, Segments, and Profiles

How Do I Direct Users Who Subscribe in My Klaviyo Embedded Form to a List?

Hi there, I am looking to create an enquiry form on my page and I have a couple of questions:I have created a form and embed it on my Shopify website, where do the enquires go? Can I direct them to an email inbox? I want anyone who submits an enquiry to get an automated back - how do I set this up?

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Taylor Tarpley
Community Manager
2 years ago
T
Contributor I
TRocket GolfContributor I
asked in Lists, Segments, and Profiles

How to export and display a custom field within list imports

How do I generate a report of subscribers in a list showing their name and a custom field?

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alex.hong
2 years ago
Travis
Active Contributor I
TravisActive Contributor I
asked in Lists, Segments, and Profiles

Inactive Segments

I’m going to admit, inactive segments caught me off guard.. with no product announcement that I heard.I get that it’s meant to clean up the segments list, but we create a number of segments for our clients to see how many people belong to each cohort/group, such as interest in a collection/category. These segments just sit there to be used for reporting each month, and could be used in future campaigns.I went looking for some segments to report on these numbers a few months ago for one client, and they were missing… I found a small text link called “inactive campaigns” where they all were living, but had to go through 6 pages of inactive segments to find the ones I needed, and reactivate one at a time.. this costed me valuable time.I have just come to this issue now with several other accounts, and it is really annoying… does anyone else use segments this way?Klaviyo product team is there anyway to turn this feature off for the clients we manage?

1
Mailbox Manny
Partner - Silver
2 years ago
D
Contributor II
DermacareContributor II
asked in Lists, Segments, and Profiles

Can a contact be "active" but also suppressed?

hi - Can a contact be on the active profile as well as suppressed list? Thanks

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David To
Klaviyo Employee
2 years ago
S
Contributor II
shane.mitchellContributor II
posted in Lists, Segments, and Profiles

Unsubscribed non-suppressed users maxing out our account limit, should all be suppressed?

We are tracking all visitors to our e-commerce site in Klaviyo, then when they subscribe to our newsletter we add them to the Newsletter list in Klaviyo. This has resulted in 514,854 active accounts who are not subscribed to our newsletter, and 85,000 accounts who are subscribed, meaning we are maxing out our active users max limit. What is the best practice here, should new visitors be added as suppressed, and then when/if they subscribe un-suppress them and add them to the Newsletter list? can a suppressed account even be added to a List via the API?

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T
Contributor I
2 years ago
D
Contributor III
DarleenWContributor III
asked in Lists, Segments, and Profiles

suppressed are only suppressed for email? - how to unsubscribe from email and SMS?

When suppressing  email subscribers -is only email is supporessed?If they have consented to SMS - they will still receive SMS?When removing SMS subscribers due to not engaging - this must be done manually?Thanks

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D
Contributor III
2 years ago
3
Contributor I
3000month2021Contributor I
asked in Lists, Segments, and Profiles

How Do I Identify Where My Subscribers Are Coming From in My List?

 1. Since users can't be tagged when you fill the sign up form.  How do you recommend us to segment new sign ups who sign up through Klaviyo form?We tried to create a list for one form but we don't prefer that because we don't want to have too many lists.  2. For users who sign up through the form of shopify theme.- will they be tagged when they are added to the list? how will we know those are from the theme form?3. Similarly, how will we know which sign up users join through other referral app? (i.e. automizely)

1
Taylor Tarpley
Community Manager
2 years ago
B
Contributor I
benedictpayotContributor I
asked in Lists, Segments, and Profiles

Adding an Array of values to a Profile Property

Hi everyone!I’m currently experimenting for an upcoming Oktoberfest Sale that we’re going to have this weekend.What I wanted to achieve was to be able to pass multiple values to a single Profile property.I have product blocks that showcases our products where subscribers can vote to show their interest.Let’s say my property is Products Interested in for Oktoberfest Sale and it should be able to accept single/multiple values depending on the subscribers response like:Profile 1: Products Interested in for Oktoberfest Sale: CremeProfile 2: Products Interested in for Oktoberfest Sale: Creme, Shampoo, MaskI was able to achieve it by following this guide. However, I wanted to allow the profile property I’m updating to accept multiple values and not just one.I’ve tried it with the current setup and the data is just being overwritten to the most recent selection.Is what I’m trying to do achievable using links to update profile properties? If so, how do I do it? I can’t seem to find any resourc

1
Taylor Tarpley
Community Manager
2 years ago
H
Contributor I
HomeofthemallContributor I
asked in Lists, Segments, and Profiles

My email flow won't work

Hi all, I have set up an email flow but it’s working. Can I ask- When I set up a “list” do I need to add a tag? So that when I do the flow I can also select the same tag? The emails are filtering through from my website to the correct list. The email flow is triggered by the list and has a tag But the only thing I can see that might be stopping it is: There was no tag on the “list” set up…. Could it be this stopping my email flow? ThanksJ

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stephen.trumble
Community Manager
2 years ago
C
Contributor I
crystalsqContributor I
asked in Lists, Segments, and Profiles

Best practice when migrating customer profiles

Hey!My brand has started running a multi national business and we’re looking to migrate some of our existing customers in our list to a different account under one email address. And during exporting the customer’s information to be migrated, there’s so many metrics to choose from and we’re not entirely sure what’s the best practice to migrate customer’s information fully into another account. 

2
Taylor Tarpley
Community Manager
2 years ago
K
Contributor I
KONZUKContributor I
asked in Lists, Segments, and Profiles

Segmenting Wholesale Customers (Shopify)

Hello.We already use Klaviyo to segment retail customers. Is there a way to segment the Stores we sell to? Currently if they purchase through Shopify they are lumped into existing lists. Is there possibly a way to have tagged as wholesale customers flow into a Wholesale segment or list? We’d also love to use Klaviyo as a form of CRM where we are tracking last order dates from Stores. Is this possible? Thanks!  

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K
Contributor I
2 years ago
T
Contributor II
travisl1212Contributor II
asked in Lists, Segments, and Profiles

How do you add someone to a Klaviyo list after they have placed an order using WooCommerce?

Hello, I would like to do the following;once the customer place order and completed the checkout all of that information from woocommerce checkout form will go to klaviyo list there is a field in there that I wanted to use to sort the entire listingsMay I know how can I do this in klaviyo? Appreciate all of the help! Thanks!

1
nikitavaidya
Klaviyo Employee
2 years ago
O
Contributor I
OhanaContributor I
asked in Lists, Segments, and Profiles

Automatically move profile to different list on user action in email

Hi there, I am currently trying to sort the profiles into different list based on their language.So far so good but there might be a few mistakes with the sorting.I’d like to add an action (button, link, whatever..) in my email that proposes the user to be moved from the list of language A to the list of language B and thus be removed from list of language A.I’d like to perform those actions automatically without having to manually exporting and reimporting to or deleting from lists.Ay suggestions for that? Thanks a lot :)

3
S
Contributor I
2 years ago
O
Contributor IV
orilehaviContributor IV
asked in Lists, Segments, and Profiles

Segment based on Filled Out Lead Ad before Placing an Order

hi there! i was trying to create a segment that will include people who placed orders but only after they have filled out a facebook lead ad, and I couldn’t figure out how to create the condition - that the order was only after the ad when I create the segment...any ideas? Thank you 

3
Dov
2 years ago
J
Contributor II
jocallierContributor II
asked in Lists, Segments, and Profiles

Web feed with different personalized products per profile

Hello.I’m looking to send personalized products recommendations to subscribers using dynamic blocs.The product recommendations will be a JSON feed from another system.I was wondering if I could use a web feed with products per profile. Is there a specific structure that I should follow ?Or maybe there’s another way to import individual recommendations into a customer profile ? Thanks !

7
Dov
2 years ago
JustJassy
Contributor I
JustJassyContributor I
posted in Lists, Segments, and Profiles

What Are the Different Ways You're Accumulating Email Addresses?

Hello!Would like to ask what are your different ways in accumulating email addresses. Hope you can share with me :)Thank you!

7
I
Contributor II
2 years ago
J
Contributor I
Jake F.Contributor I
asked in Lists, Segments, and Profiles

Bulk Delete Audience Stuck?

I tried to bulk delete through profile maintenance but I am stuck with a progress bar at 0%. How can I make bulk delete work?

2
J
Contributor I
2 years ago
H
Contributor I
hometasteContributor I
asked in Lists, Segments, and Profiles

The subscriber name in email is wrong

Hi, klaviyoI would like to ask why my subscriber name is wrong when we send the email to them? Her registration name is Kehui Pang. However, the email we send to them stated “Maiserah” ? May I know what happened and how to solve this?  

5
Taylor Tarpley
Community Manager
2 years ago
A
Contributor I
azzaContributor I
asked in Lists, Segments, and Profiles

[Shopify] When is a List Created from an Abandoned Cart Email?

Hi, This might sound dumb, but at what point does Klaviyo collect the email for abandoned cart lists? *using shopify if that matters Thanks 

2
alex.hong
2 years ago

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