Marketing

Hi there, Very new to Klaviyo, sorry if this is a dumb question. When setting up my first Signup PopUp form, I ask for their email address. If they submit that, they have the option to sign up for SMS. If they DECLINE the SMS then they never make it to the Success notice. Is there a way to make it so that if the customer submits either of those they make it to the Success notice? I would like for them to know it went through and to check their email for the coupon code because sometimes it takes up to 5 minutes to get that email with the code in it. Thanks in advance for any guidance! 

Is it possible to create a review via API that isn’t tied to a specific product?Our use case is we’re a local retail store, and most of our reviews come from platforms like Google, Facebook, Yelp, etc. We’d like to import these reviews into Klaviyo as general testimonials for our business.

Hi all,We've been using Klaviyo's back-in-stock functionality for about a year now, and it has worked really well. However, we now need to upgrade our 'Prestige' theme since it has been a while since our last update.After updating, I wanted to check if everything was still working properly, but I noticed that the back-in-stock button doesn't appear when selecting an out-of-stock variant. It does show up when the page initially loads, but if I select a different variant and then go back to the out-of-stock one, the button doesn’t reappear. When switching it only shows the sold out button.We've added the exact same script as before, but unfortunately, it’s not working.Our preview store URL with the updates version is: https://iakjl0i30483c5ja-81196679476.shopifypreview.com You can search for Jamie Col Knit Bordeaux to see an out of stock variant. Has anyone encountered this issue before or found a solution? Any help would be greatly appreciated!   

After installing Woocommerce and integrating it with Klaviyo, sign-up forms are not showing on the website. The pop-up form is also not showing up. I have completed all the verfiications, etc the Klaviyo troibleshooting guides suggest. 

Hi Klaviyo Community,We use Klaviyo Reviews for collecting customer feedback. Most of our reviews are submitted in Dutch or German, but we want to display them in English for our international customers.I’m wondering:Is there a way to manually edit reviews in Klaviyo to translate them into English? Does Klaviyo offer any built-in tools or integrations for translating reviews? Has anyone handled a similar issue, and if so, how did you manage translations while maintaining authenticity and transparency?I appreciate any guidance or suggestions!Thanks!

Hey there, HTML images in my desktop inbox are downloadable and expand when clicked. DownloadableExpanding when clicked This only occurs for emails that are created in HTML. I’ve tested this a bunch of different ways, from different emails, to different emails. Same problem. I think that it’s something to do with the code but I’m not sure. Anyone faced this problem before? Any help would be appreciated.

Hello, In Gmail (not sure about other inboxes), when you hover over an image block that does not have a URL, the pointer mouse turns into the ‘clicker finger’ and a download arrow appears in the corner of the image. When you click the image, the image opens up, as if to download, in your screen. Is there a way to prevent this functionality? So that the image is not clickable at all?I use to think putting a # in the URL of the image block did the trick, but I don’t think that is actually the case.Any ideas?

I currently use campaigns to send out notofications for pre orders for our whole business with the stock coming in, but I wanted to know if it is possible to create a flow so that if people don't click on that certain campaign email it will send them another one in a few days? and that if they do click on it then we send them the information needed for pick up. The only problem I am running into is that I don't want this process for evey mai just the pre order ones. I also have our pre order button coded so that they send an email back to us with there order to keep track of it. Is this possible?.

Best Way to Deliver First-Order Discount – Need AdviceI’m setting up a pop-up sign-up form to offer a first-order discount and have two options for delivering the code:1️⃣ Show a static discount code on the success page (faster for customers but might lead to fake sign-ups).2️⃣ Send the discount code via email (single opt-in) (better for engagement but adds a delay).Which method do you recommend for the best balance between conversions and long-term email marketing benefits? Any best practices to improve either approach?Thanks for your advice! 😊

I just received an abandoned cart email for a product that is sold out on my website.I checked and yesterday a customer also received an abandoned cart email for a sold out product. He marked the email as spam understandably.If a product is sold out on my shopify site its impossible to add it to the cart.  Therefore Klaviyo is sending Abandoned cart emails to customers who are simply browsing. How do I contact Klaviyo to fix this?

Please find the code I wrote in Django below.My problem is that the template doesn't render whenever I attempt to add this condition to my Abandoned Checkout Block. I just want to know if someone in the community knows enough to verify that the code syntax is correct.{% catalog item.ProductID unpublished="cancel" %}{% elif "Baume & Mercier" in item.ProductCategories and has_category catalog_item "watch" as in_category and has_category catalog_item "Special Savings" as in_category or has_category catalog_item "Popular" as in_category %}{% endcatalog %}Thanks!! 

Hi there, So i’ve only just realised that the sunset flow doesn’t automatically suppress recipents who have hit all the parameters in the flow. With that in mind, I thought I’d be able to set up a segment where it captures the “Unengaged - True” Property, so that I can easily suppress them, however this property isn’t available to add in my segment dropdown for Property Profile values. What am I missing? Thanks so much!

Hi there, When an item comes back in stock, I’d like to make sure the specific variant the customer was waiting for are mentioned in the email. Currently, if for example, a vest comes back in stock, it will just say “The vest is back in stock”! I want it to say “The Medium Blue Vest is back in stock!” So customers are reminded exactly what they were waiting for. Thanks for any help! 

Hi, I need help integrating my ERP, Acumatica. Are there any specific Klaviyo experts or partners I can be referred to. Thanks,Louie

Hello everyone,I am currently setting up my Klaviyo integration and would like to know how you handle email subscribers.Do you exclusively use Klaviyo signup forms and manage all subscribers directly in Klaviyo? Or do you also use your shop system's signup form, resulting in two lists – one in the shop and one in Klaviyo?If you use both: How do you synchronize the data between the two systems? Have you encountered any challenges or best practices you can recommend?Looking forward to your experiences! 😊

So It seems I having some trouble getting around the structure of Klaviyo in choosing the best option.First some background to the problemmultiple products, each with a different name, each with a different daily email- the whole email will be different, the structure the same but it will last for a few weeks based on when the user has the product delivered and then will stop after a certain number of weeks.I have a flow setup to tell them that the emails will begin that is triggered by them being delivered the product (fulfilled for now cause I don’t have the back end set up but that trigger should come in when it is set up)NowI am trying to find the best way to start the next flow for that user who has just received their product that is based on the individual product they purchased (likely the list or segment will have the same name as the name of the product)I found trigger splits but since I will be having upwards of 40+ products I was wondering if that meant I needed to make 40+

As the title says. Setup the default klaviyo abadoned cart flow for shopify. Checked the performance of it today and noticed it keeps failing on its own filters. This is about 2/3 of all abandoned cart triggers. Any Ideas  

So essentially I am trying to display certain copy in the email based on some variables from the shopify product that don’t get normally transferred over via the event trigger or customer profile. There are not many different variations, lets say like 7 totalbut depending on what the customer ordered I want to display certain copy and unfortunately I don’t think it will be able to be differentiated via the title of the product as it is a sub-variation of the prodcut.For example it is coffee.I want the user to be able to select where they order the coffee from and depending on that they will get information about the beans, how to brew and more in the email. The product will not be titled with the origin of the beans,Is there a way I can create a custom property for a product listing on shopify (origin/country) and then i guess based on that I can use logic within the email to show different text?

So exactly that, I would like it so that users are subscribed to the newsletter but only after they purchase a physical product.I want this to be as seamless as possible for the user.I think my case is a bit interesting because part of the advertised product is that daily newsletter that will go out, so by purchasing they are very much expecting and essentially paying for what is in these emails so i want to make sure they get there with as few hoops as possible.I currently have it set up as double opt-in through shopify and then the profile is imported in Klaviyo. I have made multiple areas on the site informing the user that when purchasing they have to click the checkbox under email input field to get the email.After the double opt-in confirmation email that is all the emails sent by shopify, the rest are from klaviyo flowsAdditionally I have a flow set up on delivery with some logic in to check and make sure they have subscribed by checking the “Accepts Marketing” field (will need

Klaviyo should really update this poor user experience loop with this misleading verbiage. On this page you clearly express that the user s current package includes support, however it clearly doesn't.   

I was wondering if it was possible to link Tidio’s Lyro AI chatbot to Klaviyo’s SMS messaging. So, when customers text us back, after subscribing to SMS, it can work like the chat on the website. It would be able to answer questions about products, shipping, policies, stories, etc. and all through SMS. But, customers would also be able to ask follow-up questions regarding SMS marketing campaigns. It would be a huge help for customers and I’m sure would help drive sales. Tidio already links to Instagram, Facebook, and WhatsApp in a similar way. Is there a way to do this currently via integrations or some other way? And will this be a feature in the future?

Why is one of the most basic features missing in Klaviyo, a calendar? I want to set up annual recurring flows, but something so simple doesn’t seem possible?Valentine’s Day, Mother’s Day, Merry Christmas, Happy New Year, International Women’s Day, and so on...I have customers all over the world, and some of these dates vary.In Sweden, we celebrate Mother’s Day on the last Sunday in May, just like France and Morocco. However, in the USA, Denmark, and Finland, it’s celebrated on the second Sunday in May. In Norway, they even celebrate it on the second Sunday in February!How easy would it be, you have a created flow;Click on the date (this year May 25th) and send the Mother’s Day Choose flow: Mothers daySend: To those in the Sweden list?One-time event: No Recurring: Every year,When: Last Sunday in May.Can you at Klaviyo please fix this?How can I handle this in a simple way today? Want to set up before Valentine´s Day 💗Kind RegardsHermanwww.herculeswoman.com

We are facing a data sync issue between Webflow and Klaviyo, where international clients' phone numbers are not being stored correctly. Despite submitting the correct country dial code and phone number, Klaviyo's database defaults the numbers to a German country code. This issue is affecting our contact form integration, and we need assistance in identifying and resolving the problem. You can check the issue on our website: https://www.h-btechnics.com/en/product-catalog. We can also provide console data for further troubleshooting.Correct Dial code (Blue) but added +49 automatically somehow, In console ”https://prnt.sc/9oS8dsBdBsl-” also getting proper Data.Form submitted-default email by webflow with the correct data fetched “https://prnt.sc/II5-zfOb20Tj”,but in the klviyo - wrong dial by default taking +49 DE.”https://prnt.sc/454_TVsYoXjZ”.*link are Screenshot  

Hi,We generate unique coupon codes in WooCommerce and then import them into Klaviyo in batches. These codes are intended to be assigned uniquely to each customer per flow (in some cases several times) as they keep re-entering specific flows. However, we are experiencing an issue where the same initial unique coupon code is being reused for the same customer (profile) across multiple flows instead of assigning a new one.Example: Unique codes are created in WooCommerce and then imported into Klaviyo under the batch "DISCOUNT10". This batch is for example used in both the Abandoned cart flow and Welcome series flow.The emails in these flows use {% coupon_code 'DISCOUNT10' %} to insert the coupon. Customers who receive a code in the Welcome flow and later enter the Abandoned cart flow are getting the same initially assigned coupon code instead of a new one. If our customer buy and use the code as a result of receiving an e-mail from Welcome flow, WooCommerce marks the code as "used," but i

I’m trying to set up a custom audience sync to Meta and it keeps saying that “Unable to create audience.  Check your Facebook Ads permissions and re-authenticate”.But I have checked and I have full control and authority for the Ad account that I am syncing across to.  I’ve removed the integration and cleared caches but doesn’t work.  I’ve got over 100 people in the database.Any ideas as to what could be happening?