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AmmzishNew Member

Lists, Segments, and Profiles

Unable to filter out invalid email addresses

We have started activating some of our flows over the last three weeks, and we have noticed that some of our emails bounced from our 'Post Purchase Thank you' flow. Upon investigation, we found that most of the affected email addresses contained domains such as mydeal, kogan, agorahub, etc. Initially, we were unable to filter out email addresses with these domains. Consequently, we decided to make some changes by filtering them out and deleting their profiles. Unfortunately, after a week of observation, we noticed that the filter was not working and didn't solve our problem. Could you please help us fix this issue? Your assistance would be greatly appreciated, Please see the attached photos for reference.

vaibhavrai2446Contributor I

Developer Group

Klaviyo GET-Campaigns API failing when paginating

Klaviyo Get Campaigns API failure. I am using the `2023-08-15` of Klaviyo API to get all the campaigns. (https://developers.klaviyo.com/en/reference/get_campaigns) I am making paginated requests, using the “next” url in the “links” object. At one point, the API is failing with `400` status code & returns{'errors': [{'id': 'a7fdaa68-1add-4536-91ff-63096728544a', 'status': 400, 'code': 'invalid', 'title': 'Invalid input.', 'detail': "'NoneType' object has no attribute 'tzinfo'", 'source': {'pointer': 'options_static'}, 'meta': {}}]} I am able to get all the campaigns using the deprecated `v1-2` API, so the API keys is fine. (https://developers.klaviyo.com/en/v1-2/reference/get-campaigns)

kj93Contributor I

Campaigns and Flows

Cross-sell Flow Fashion

Hi There,I want to create a cross-sell flow for a fashion brand.E.g someone has purchased a top, I want to target them with the matching skirt.How do I set this up so that products are correctly correlated to their purchase

DierenapotheekContributor I

Accounts and Settings

Why was my payment declined?

Despite having enough funds and correct billing information our payment card is not accepted. Can anyone help me?

babisContributor I

Developer Group

Header with the value of API limits changed format?

Hi, we are integrating with the new API, and we are managing the headers with the API limits as per https://developers.klaviyo.com/en/docs/rate_limits_and_error_handling#query-param-rate-limits. We have observed and used those limits so far (values in header): '60, 3;w=1, 60;w=60''150, 10;w=1, 150;w=60''700, 75;w=1, 700;w=60''3500, 350;w=1, 3500;w=60' Since yesterday, we are receiving a different value, specifically when importing profiles: https://developers.klaviyo.com/en/reference/get_profiles without adding the predictive analytics: “('0, 150, 10;w=1, 0, 150;w=60, 0;w=0',)”“('0, 700, 75;w=1, 0, 700;w=60, 0;w=0',)”"('0, 3500, 350;w=1, 0, 3500;w=60, 0;w=0',)" which we do not know how to interpret. What limit does it represent? Is this a new value or a replacement to an existing one? It changed not only the value but the type as well, this is now a tuple?Has something changed? This is awkward, as we regard this as a stable API and nothing major should change in a specific version afte

VTPPContributor I

Campaigns and Flows

for loop through order quantities

Hi,I need help with the syntax for an email in a flow.The quantities per specific BundleOptions for customers can be taken from the magento2 placed order event. For example in: {{ event.Extra.Items.0.ProductOption.ExtensionAttributes.BundleOptions.0.option_qty|default:'' }} and {{ event.Extra.Items.0.ProductOption.ExtensionAttributes.BundleOptions.1.option_qty|default:'' }}, notice how the only difference is the number change from zero to one. Someone can have up to 20 different BundleOptions. I need to loop through them and add them up to a total so I can say something like “You ordered a total of X quantity”. With some help of AI I came up with this but it gives me a syntax error, does someone know if want I want is possible and if so how?{% with bundle_options=event.Extra.Items.0.ProductOption.ExtensionAttributes.BundleOptions %} {% with total_sum=0 %} {% for i in bundle_options|length|add:"-1" %} {% with qty=bundle_options.i.option_qty|default:0 %} {% with total_sum=total_sum|add:q

Dee LTContributor I

Campaigns and Flows

Order Confirmation emails Bigcommerce

I am creating transactional emails. We use Bigcommerce and the integration is setup. I used a Klaviyo template but it doesn’t have all the information in it that I would like to include. I need the following.List of dynamic tags (is that the right term) so that I can pull in the shipping address and other information that is specific to that order. I also need to pull in the ship method as this shows the customer the ship date and expected delivery date. We ship plants so it’s important that they are well aware of this! If there are any other KB documents that would be useful while I set this up. Is the shipping confirmation part of this flow, or is it it’s own flow?

OuluNew Member

Campaigns and Flows

About reports

Will the data reports of campaigns be retained permanently? For example, can I still query the data report for the activities I sent a year ago?

HopContributor I

Email Templates and Coupons

Add if condition in my email

Hello all, I hope someone can help me. I want to add a “if” condition to my email. Let me explain. Below you can see my email text, I want to show “Promotion” line only when someone have used a coupon code. If there is not copupon code, I want to hide it.Also, I want to add the shipping cost after “Livraison :” but I don’t find this data on Preview data source. Promotion (code : {{ event.extra.discount_codes.0.code|default:'' }}) : -{{ event.extra.discount_codes.0.amount|default:'' }}€Sous-total : {{ event.extra.current_subtotal_price_set.shop_money.amount|default:'' }}€Livraison : Total : {{ event.extra.current_total_price_set.shop_money.amount|default:'' }}€dont TVA 20% : {{ event.extra.current_total_tax_set.shop_money.amount|default:'' }}€ Vous avez choisi {{ event.ShippingRate|default:'' }} comme méthode de livraison. Also, if I did something wrong don’t hesitate to give me tipsYour help will be very appreciated ! Thank you !

kristinabContributor I

Developer Group

Is it at all possible to propagate custom event properties through other events, such as email opens?

I have a metric triggered flow set up that will trigger an email based on a custom event. I would like to be able to associate subsequent actions with that event. For example, let’s say the event is posted with an attribute “mySpecialID” with value 1234.The email is then sent from the triggered event.Is there any way for me to be able to see `”mySpecialID”: “1234”` in the data for the `Received Email`, `Opened Email`, `Clicked Email`, etc. events?

AmmzishNew Member

Lists, Segments, and Profiles

Unable to filter out invalid email addresses

We have started activating some of our flows over the last three weeks, and we have noticed that some of our emails bounced from our 'Post Purchase Thank you' flow. Upon investigation, we found that most of the affected email addresses contained domains such as mydeal, kogan, agorahub, etc. Initially, we were unable to filter out email addresses with these domains. Consequently, we decided to make some changes by filtering them out and deleting their profiles. Unfortunately, after a week of observation, we noticed that the filter was not working and didn't solve our problem. Could you please help us fix this issue? Your assistance would be greatly appreciated, Please see the attached photos for reference.

vaibhavrai2446Contributor I

Developer Group

Klaviyo GET-Campaigns API failing when paginating

Klaviyo Get Campaigns API failure. I am using the `2023-08-15` of Klaviyo API to get all the campaigns. (https://developers.klaviyo.com/en/reference/get_campaigns) I am making paginated requests, using the “next” url in the “links” object. At one point, the API is failing with `400` status code & returns{'errors': [{'id': 'a7fdaa68-1add-4536-91ff-63096728544a', 'status': 400, 'code': 'invalid', 'title': 'Invalid input.', 'detail': "'NoneType' object has no attribute 'tzinfo'", 'source': {'pointer': 'options_static'}, 'meta': {}}]} I am able to get all the campaigns using the deprecated `v1-2` API, so the API keys is fine. (https://developers.klaviyo.com/en/v1-2/reference/get-campaigns)

kj93Contributor I

Campaigns and Flows

Cross-sell Flow Fashion

Hi There,I want to create a cross-sell flow for a fashion brand.E.g someone has purchased a top, I want to target them with the matching skirt.How do I set this up so that products are correctly correlated to their purchase

DierenapotheekContributor I

Accounts and Settings

Why was my payment declined?

Despite having enough funds and correct billing information our payment card is not accepted. Can anyone help me?

babisContributor I

Developer Group

Header with the value of API limits changed format?

Hi, we are integrating with the new API, and we are managing the headers with the API limits as per https://developers.klaviyo.com/en/docs/rate_limits_and_error_handling#query-param-rate-limits. We have observed and used those limits so far (values in header): '60, 3;w=1, 60;w=60''150, 10;w=1, 150;w=60''700, 75;w=1, 700;w=60''3500, 350;w=1, 3500;w=60' Since yesterday, we are receiving a different value, specifically when importing profiles: https://developers.klaviyo.com/en/reference/get_profiles without adding the predictive analytics: “('0, 150, 10;w=1, 0, 150;w=60, 0;w=0',)”“('0, 700, 75;w=1, 0, 700;w=60, 0;w=0',)”"('0, 3500, 350;w=1, 0, 3500;w=60, 0;w=0',)" which we do not know how to interpret. What limit does it represent? Is this a new value or a replacement to an existing one? It changed not only the value but the type as well, this is now a tuple?Has something changed? This is awkward, as we regard this as a stable API and nothing major should change in a specific version afte

VTPPContributor I

Campaigns and Flows

for loop through order quantities

Hi,I need help with the syntax for an email in a flow.The quantities per specific BundleOptions for customers can be taken from the magento2 placed order event. For example in: {{ event.Extra.Items.0.ProductOption.ExtensionAttributes.BundleOptions.0.option_qty|default:'' }} and {{ event.Extra.Items.0.ProductOption.ExtensionAttributes.BundleOptions.1.option_qty|default:'' }}, notice how the only difference is the number change from zero to one. Someone can have up to 20 different BundleOptions. I need to loop through them and add them up to a total so I can say something like “You ordered a total of X quantity”. With some help of AI I came up with this but it gives me a syntax error, does someone know if want I want is possible and if so how?{% with bundle_options=event.Extra.Items.0.ProductOption.ExtensionAttributes.BundleOptions %} {% with total_sum=0 %} {% for i in bundle_options|length|add:"-1" %} {% with qty=bundle_options.i.option_qty|default:0 %} {% with total_sum=total_sum|add:q

Dee LTContributor I

Campaigns and Flows

Order Confirmation emails Bigcommerce

I am creating transactional emails. We use Bigcommerce and the integration is setup. I used a Klaviyo template but it doesn’t have all the information in it that I would like to include. I need the following.List of dynamic tags (is that the right term) so that I can pull in the shipping address and other information that is specific to that order. I also need to pull in the ship method as this shows the customer the ship date and expected delivery date. We ship plants so it’s important that they are well aware of this! If there are any other KB documents that would be useful while I set this up. Is the shipping confirmation part of this flow, or is it it’s own flow?

OuluNew Member

Campaigns and Flows

About reports

Will the data reports of campaigns be retained permanently? For example, can I still query the data report for the activities I sent a year ago?

HopContributor I

Email Templates and Coupons

Add if condition in my email

Hello all, I hope someone can help me. I want to add a “if” condition to my email. Let me explain. Below you can see my email text, I want to show “Promotion” line only when someone have used a coupon code. If there is not copupon code, I want to hide it.Also, I want to add the shipping cost after “Livraison :” but I don’t find this data on Preview data source. Promotion (code : {{ event.extra.discount_codes.0.code|default:'' }}) : -{{ event.extra.discount_codes.0.amount|default:'' }}€Sous-total : {{ event.extra.current_subtotal_price_set.shop_money.amount|default:'' }}€Livraison : Total : {{ event.extra.current_total_price_set.shop_money.amount|default:'' }}€dont TVA 20% : {{ event.extra.current_total_tax_set.shop_money.amount|default:'' }}€ Vous avez choisi {{ event.ShippingRate|default:'' }} comme méthode de livraison. Also, if I did something wrong don’t hesitate to give me tipsYour help will be very appreciated ! Thank you !

kristinabContributor I

Developer Group

Is it at all possible to propagate custom event properties through other events, such as email opens?

I have a metric triggered flow set up that will trigger an email based on a custom event. I would like to be able to associate subsequent actions with that event. For example, let’s say the event is posted with an attribute “mySpecialID” with value 1234.The email is then sent from the triggered event.Is there any way for me to be able to see `”mySpecialID”: “1234”` in the data for the `Received Email`, `Opened Email`, `Clicked Email`, etc. events?

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