Accounts and Settings

Get help with managing your account and settings.

  • 651 Topics
  • 1,702 Replies
AndriyBoychuk
Rank
AndriyBoychuk
solved this question

change or delete account

You should contact the Klaviyo team and they will be able to do it. You can not do it yourself. here is the form https://www.klaviyo.com/can...
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S
Rank
sipcult
solved this question

How to edit the "Confirm your subscription" email?

Solution: You can find the form under Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation
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Julie Hayes
Julie Hayes
started this topic

Multi-Account Setup

Multi-account is a feature built for clients who want to integrate multiple stores in Klaviyo using one login. To use this feature, you need...
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651 Topics

B
Contributor I
biblerianContributor I
asked in Accounts and Settings

Klaviyo Fonts Update

I am unable to change my klaviyo fonts to the ones I have in brand library

3
Dov
2 years ago
F
Problem Solver I
formanProblem Solver I
asked in Accounts and Settings

Have to integration in one klaviyo account.

Hello, klaviyo community people!Hope you are doing well. Today I bring a question to you guys.I have clients who have a klaviyo account and in that klaviyo account, my client has two stores connected. One is Woocommerce and another one is Shopify. My client already integrated with woocommerce. But he will switch to Shopify soon.But here is the main topic is. If I disable the Woocommerce integration do my clients lose the klaviyo data that my clients have before? Please let me know eagerly awaiting your answer. Check out the image below for better understanding.Thank youForman Fahim   

1
stephen.trumble
Community Manager
2 years ago
D
Partner
Diane HPartner
asked in Accounts and Settings

Registering a lead for Partner's Program

Hi there, I’m brand new to Klaviyo and this is my first time registering a lead. I’m a bit confused as to whether Klaviyo is asking me for my contact details or those of my new client? Ideally, I don’t want to include the client’s phone number without their approval but it’s deemed a *necessary field? Is it ok to use my number?

1
David To
Klaviyo Employee
2 years ago
J
Contributor I
Jenn McGintyContributor I
asked in Accounts and Settings

Organization of Lists/Campaigns/Flows/Etc. Using Tags

Hello! Is there a standard practice for using tags to organize lists, segments, campaigns, flows, etc. We have years worth of these things without tags so they are very unorganized. However, we are looking for suggestions as to the best way to organize and group using tags. Can you share how you use tags to group and maintain some order in Klaviyo? Thanks!

4
Mailbox Manny
Partner - Silver
2 years ago
S
Contributor I
shubhampalContributor I
asked in Accounts and Settings

i have 2 shopify account, can i use 1 klaviyo account for both of my shopify store

i have 2 shopify account, can i use 1 klaviyo account for both of my shopify store

1
alex.hong
2 years ago
W
Problem Solver II
wernstromProblem Solver II
posted in Accounts and Settings

Magento 2 quirks, caveats or limitations?

Hi Folks, happy new year!I’ve been talking to a prospective client and they’re using Magento 2. My experience with ecom platforms is limited to BigCommerce and Shopify, and I’ve found that there can sometimes be issues with features from Klaviyo not always being available outside of Shopify - ie persistent cart rebuilding doesn’t work on BC & Klaviyo.For those of you who are experienced with Magento, are there any “gotchas” when it comes to Klaviyo I should be aware of?Thanks!

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W
Problem Solver II
2 years ago
C
Contributor III
Cr.oomppContributor III
asked in Accounts and Settings

Help! My Klaviyo Certificate Is Under The Wrong Name

Hi Klaviyo Team, For some unkown reason, I am unable to access the help center. My Klaviyo Certificate is under the wrong name, will it be possible to change it?

1
Dov
2 years ago
D
Contributor I
divyakrivy2022Contributor I
asked in Accounts and Settings

Klaviyo Issues

Hey There. Post Maintenance, Klaviyo is severely down for many of us. Are there any issues going on now?

2
David To
Klaviyo Employee
2 years ago
A
Contributor I
AfnContributor I
asked in Accounts and Settings

Flow/Campaigns sending limit

Is the email sending out limit for campaigns OR Flow emails are also included in that? We recently shifted to a smaller plan and just want to make sure we don't reach our sending out limit.

1
Dov
2 years ago
D
Contributor I
dswanson2Contributor I
asked in Accounts and Settings

Profile Name changed to another person's name

We have run into an issue with an SMS Sign Up Form.    When a user submitted the form, a different profile name was attached to the Klaviyo account. We have traced it back to a sequence where we use a log into a customers account (CSR function), sign out, and then go to submit the SMS form. After submitting the form, we went into Klaviyo and the profile name was changed to the logged in customer. Is there a way to stop this from occuring in Klaviyo?   This is causing concern for our marketing team.A similiar issue occurs when a customer submits and order for another person and Bills/Ships to that person.  The profile name changes.  This causes havoc with emails that use the profile name in the greeting. 

3
stephen.trumble
Community Manager
2 years ago
K
Contributor I
KellyContributor I
asked in Accounts and Settings

Hosting Two Brands in One Klaviyo Account?

Hi there,We’re currently beginning to test the waters of splitting out two brand pillars into separate websites which has brought us down the path to questioning if we should keep both brands in one Klaviyo account or create a second account.While creating two accounts seems like the best choice on paper, we’re concerned about potential overlap in abandon cart/browse flows, cross-selling opportunities, and unsubscribe/suppression management. Is there a typical standard Klaviyo advises for customers to maintain if they are working with more than one brand?

1
stephen.trumble
Community Manager
2 years ago
S
Contributor I
SonFlowerContributor I
asked in Accounts and Settings

Adding users to my Klaviyo account

Hi there - I just created my account/signed up as a paid user, and I am hoping to invite/give access to others in my organization. How would I do that?

1
David To
Klaviyo Employee
2 years ago
O
Contributor I
Operador_StHonoréContributor I
asked in Accounts and Settings

Account has been disabled

Hi, how are you?My account has been disabled and we need to fix this problem, help me.Otherwise we request a refund if you were unable to recover your account.We need urgent help, because we've a promotion launch this weekendz.

2
O
Contributor I
2 years ago
M
Contributor I
MarwaContributor I
asked in Accounts and Settings

Account has been disabled

Dears, My account has been disabled and we need solutions to get it back! Or we request for a refund if you couldn’t recover our account because we used it only for two weeks. We need an urgent help, we will upgrade to the next level on January 2022

1
David To
Klaviyo Employee
2 years ago
jordank
Contributor III
jordankContributor III
asked in Accounts and Settings

How do I start with Klaviyo if I am a Complete Beginner?

Hi Klaviyo Community,I am completely knew to Klaviyo and trying to learn how to become a Klaviyo expert and partner. I have a few questions, but I can’t seem to find someone to speak with directly! Could anyone answer these questions for me?How to operate Klaviyo for multiple businesses if being paid to do so? How do paid accounts work if working for a business? Ways in which to market your expertise? Opportunities to gain experience as a beginner?I’m sure I’ll have many more, so if someone is willing to sit down with me, that would be amazing. Thank you!

3
Mailbox Manny
Partner - Silver
2 years ago
Simsen
Contributor II
SimsenContributor II
asked in Accounts and Settings

Log4j: Is Klaviyo safe?

Hi, right now there is a lot going on in the news because of big safety issues caused by Log4j. Our first customer is already asking, so I’m asking the same question here: Is Klaviyo possibly affected by safety issues because of Log4j? I don’t mean the frontend because I don’t think any Java is used there, right? But the backend infrastructure, especially servers saving customer data. Thanks and good luck to everyone not having any problems in other systems because of Log4j.Simon

1
chloe.strange
Community Manager
2 years ago
NextLevel
Contributor IV
NextLevelContributor IV
asked in Accounts and Settings

Klaviyo Partners | How to get credit for clients?

Hey there,  we are a Klaviyo Partner for a couple of weeks now. Luckily, we get more and more of our Shopify agency clients to go for Klaviyo. However, we are still a little unsure about how to get credit for clients. I understand that there are three ways to get credit:  #1. Customers sign up via the referral link.#2. We create a lead in our Klaviyo Partners Account #3. We add a managed account in our Klaviyo Partners Account Regarding #1.   a) Where do I find our referral link? When I use the button in Klaviyo Partner Dashboard it leads me to a separate Landing Page of Klaviyo (see attachment). Regarding #2.   a) Does the customer have to sign up for Klaviyo by himself, or is it possible that we create an account for the customer and invite him afterwards (preferred way)?b) Does the customer have to use the exact same email address that we state in Klaviyo’s lead registration form?c) If we can create the account for the customer, do we have to use the email address connected to our K

6
NextLevel
Contributor IV
2 years ago
S
Contributor I
SarahTSKContributor I
asked in Accounts and Settings

Blocking Email Addresses From Known Bots

Hi GuysWe have a known BOT that appears daily and abandons the same product at the same time. Very tedious but also annoying because our abandoned cart sequence starts.We know what the email address is (it’s the same daily) so we wondered if there was a way to block this in Klaviyo so it just gets supressed as soon as it arrives? It’s not a google bot checking pricing, it’s a BOT pretending to be Clearpay.ThanksSarah 

2
S
Contributor I
2 years ago
A
Anonymous
asked in Accounts and Settings

Why can't I see my Klaviyo dashboard page?

Hello! I have issue with my Klaviyo account that it doesn’t show anything on the screen. I've been experiencing this issue for a few months now. I don't know what changed since I was able to access Klaviyo fine before. I have followed all the instructions to clear my cache, cookies, even to refresh my browser. My browser is updated. I tried using incognito mode as well. Nothing seems to be working. My role is assigned as admin too within the organization. I want to create a ticket, however the issue still there. I can’t even access the support page.  

3
Taylor Tarpley
Community Manager
2 years ago
J
Contributor I
Jing-JingContributor I
asked in Accounts and Settings

Account Disabled during Cyber Week!

We have been using Klaviyo for around 6 months, today the account was disabled.The emails that had been scheduled were cancelled (reason said - Account Disabled?)- then I went to reschedule and noticed that the account had been upgraded to the next tier ($70).When I went to go back into my account it said the account was disabled and to contact support. My team is freaking out because we use Klaviyo so much, but this happens on Cyber Monday! Any help or knowledge on this would be greatly appreciated!

1
David To
Klaviyo Employee
2 years ago
V
Contributor I
VictoriaConceicaoContributor I
asked in Accounts and Settings

Klaviyo Isn't Loading

Hi there!Is there any issue with Klaviyo today? For the past 3 hours, I'm not able to load any page inside my Klaviyo account.The campaigns, flows, templates, they're all blank and they never stop loading.  In this meantime I've:- Tested incognito mode- Tried different browsers: Chrome, Safari, and Opera- Updated the MacBook- Updated Chrome- Turned off all ad blockers  And nothing works! What could possibly be wrong? I've tried different accounts that I have access to and they're all facing the same issue. After I log in, I can’t even reach the support.  Please help. I’m out of ideas... Thank you,--

3
S
Contributor I
2 years ago
emma_hugewinmedia
Partner - Silver
emma_hugewinmediaPartner - Silver
asked in Accounts and Settings

Account Disabled after first campaign, any way to get the account balance back?

Hi there, I have a lead, he just created Klaviyo account and imported old contacts then sent the first campaign. But his account now has been disable. Please advise if he can get the balance back? Looking forward to your support.Best Regards,Emma

1
Taylor Tarpley
Community Manager
2 years ago
N
Contributor I
Nicki CContributor I
asked in Accounts and Settings

Klaviyo Partner Certificate

HI,  I’ve just onboarded and completed the Product Certificate. The onboarding webinar mentioned a Klaviyo Partner Certificate coming in Q3 21, but I can only find Klaviyo Sales Certificate as an option - is this the same course/certificate?

3
Anni.Kim
Klaviyo Employee
2 years ago
L
Contributor I
LesContributor I
asked in Accounts and Settings

Is Chat Broken? 11/22/2021

I am trying to access the live chat (for a paid account) but am unable. Is this a temporary problem? 

1
alex.hong
2 years ago
A
Contributor II
angel.mendoza@daveramsey.comContributor II
asked in Accounts and Settings

Track API: GOAWAY received

I have a custom integration tracking user events via the “Track API”. Before I submit the GET /track?data={{data}} request, I open an HTTP2 connection.Things work fine, for the most part. However, during a 24 hours period, and in a random fashion, my HTTP2 connection gets terminated. My application really never becomes dormant and I still see this error during peak hours. Is there something I can do on my side, when working with http2 connections, to prevent the klaviyo host from terminating my connection? I’ve already verified that nothing in my infrastructure is killing my tcp connection.

5
David To
Klaviyo Employee
2 years ago

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